35 Customer Service jobs in Northern Cape

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a dedicated and motivated Spanish Speaking Customer Service Consultant to join our team. In this role, you will provide outstanding service to Spanish-speaking customers, assisting them with their inquiries, orders, technical support, or concerns. You will act as a key point of contact for Spanish-speaking clients, ensuring clear communication and a high level of satisfaction.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Provide accurate, timely, and friendly responses to customer inquiries via phone, email, chat, or other communication channels in Spanish.
• Address and resolve customer complaints, technical issues, and inquiries, ensuring clear and effective communication.
• Assist with product information, order statuses, billing inquiries, returns, and troubleshooting.
• Actively engage with Spanish-speaking customers to promote products and services, upselling when appropriate.
• Process sales orders, payments, and returns in a professional and efficient manner.
• Accurately document customer interactions and transactions in the company’s system.
• Report recurring issues or customer feedback to improve services and products.
• Work closely with team members, including other bilingual agents, to ensure consistent service across all communication channels.
• Provide feedback to management on customer needs and expectations to improve customer satisfaction.
• Other responsibilities may be assigned as needed.

• Grade 12
• Previous experience in customer service, sales, or a similar role.
• Fluent Spanish speaker with excellent verbal and written communication skills.
• Ability to listen attentively and address customer concerns promptly and effectively.
• Must have access to a stable internet connection with a minimum of 100 Mbps upload and download speed to ensure smooth communication with customers.
• Comfortable using various communication platforms, including email, chat, and CRM systems.
• Strong organizational skills with the ability to manage multiple tasks at once.
• A patient, friendly, and empathetic demeanor, willing to go the extra mile to ensure customer satisfaction.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We offer a variety of benefits that go beyond salary. Our team members enjoy:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance, including basic care and emergency services.
• Career Growth: Internal promotions and clear pathways for advancement.
• Paid Training: Gain valuable skills while earning a salary.
• Positive Work Environment: Collaborative, team-oriented culture.
• Casual Dress Code: Relaxed dress policy.

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across locations. Benefits may vary by geography, but the focus remains on rewarding effort, growth, and a valued work environment.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment and is largely sedentary. The employee will sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks and may lift up to 40 pounds.

• All MCI Locations: Must be authorized to work in the country where the job is based.

Subject to program and location of the position:

• Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. If accommodations are needed, please contact Human Resources.

At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and treat all employees with dignity and respect. We comply with laws regarding equal opportunity and provide reasonable accommodations for qualified employees with protected disabilities where required by law.

MCI helps customers take on their CX and DX challenges differently, delivering industry-leading BPO, staff augmentation, contact center services, and IT needs. MCI has ten BPO facilities across multiple regions and employs 10,000+ people with numerous client partners.

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. You may be asked to perform other duties, and performance will be evaluated accordingly. The employer reserves the right to revise this description at any time. This description is not a contract for employment, and either party may terminate employment at any time, for any reason.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a dedicated and motivated Spanish Speaking Customer Service Consultant sto join our team. In this role, you will provide outstanding service to Spanish-speaking customers, assisting them with their inquiries, orders, technical support, or concerns. You will act as a key point of contact for Spanish-speaking clients, ensuring clear communication and a high level of satisfaction.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Provide accurate, timely, and friendly responses to customer inquiries via phone, email, chat, or other communication channels in Spanish.
• Address and resolve customer complaints, technical issues, and inquiries, ensuring clear and effective communication.
• Assist with product information, order statuses, billing inquiries, returns, and troubleshooting.
• Actively engage with Spanish-speaking customers to promote products and services, upselling when appropriate.
• Process sales orders, payments, and returns in a professional and efficient manner.
• Accurately document customer interactions and transactions in the company’s system.
• Report recurring issues or customer feedback to improve services and products.
• Work closely with team members, including other bilingual agents, to ensure consistent service across all communication channels.
• Provide feedback to management on customer needs and expectations to improve customer satisfaction.
• Other responsibilities may be assigned as needed

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12
• Previous experience in customer service, sales, or a similar role.
• Fluent Spanish speaker with excellent verbal and written communication skills.
• Ability to listen attentively and address customer concerns promptly and effectively.
• Must have access to a stable internet connection with a minimum of 100 Mbps upload and download speed to ensure smooth communication with customers.
• Comfortable using various communication platforms, including email, chat, and CRM systems.
• Strong organizational skills with the ability to manage multiple tasks at once.
• A patient, friendly, and empathetic demeanor, willing to go the extra mile to ensure customer satisfaction.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

Overview

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

• Organise and deliver 1 : 1 learner support sessions across multiple time zones.
• Facilitate group sessions, encouraging peer collaboration and engagement.
• Identify challenges learners may face and proactively provide solutions to ensure progression.
• Support seamless onboarding and help learners structure their study plans.
• Provide clear and effective communication through email, calls, and chat.
• Collaborate with course facilitators, mentors, and career coaches to support learner goals.
• Track learner progress and engagement, collecting feedback to enhance the learning experience.
• Work with internal teams to develop learner support strategies and improve processes.
• Provide ongoing alumni support after programme completion.

• A Relevant Bachelor's Degree.
• At least 3 years of experience in student success, learner support, or a related role within education.
• An understanding of digital skills industries and the career pathways learners will be entering.
• Strong interpersonal and communication skills, with the ability to engage diverse learners.
• Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
• Experience in coaching, mentoring, or student guidance (preferred but not essential).
• A customer-focused approach with a passion for supporting learners.
• The ability to handle sensitive information with professionalism and discretion.

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.

• Fully remote role with a globally distributed team.
• Opportunity to make a meaningful impact on student success.
• Collaborative and dynamic work environment.

Overview

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

• Organise and deliver 1 : 1 learner support sessions across multiple time zones.
• Facilitate group sessions, encouraging peer collaboration and engagement.
• Identify challenges learners may face and proactively provide solutions to ensure progression.
• Support seamless onboarding and help learners structure their study plans.
• Provide clear and effective communication through email, calls, and chat.
• Collaborate with course facilitators, mentors, and career coaches to support learner goals.
• Track learner progress and engagement, collecting feedback to enhance the learning experience.
• Work with internal teams to develop learner support strategies and improve processes.
• Provide ongoing alumni support after programme completion.

• A Relevant Bachelor's Degree.
• At least 3 years of experience in student success, learner support, or a related role within education.
• An understanding of digital skills industries and the career pathways learners will be entering.
• Strong interpersonal and communication skills, with the ability to engage diverse learners.
• Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
• Experience in coaching, mentoring, or student guidance (preferred but not essential).
• A customer-focused approach with a passion for supporting learners.
• The ability to handle sensitive information with professionalism and discretion.

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.

• Fully remote role with a globally distributed team.
• Opportunity to make a meaningful impact on student success.
• Collaborative and dynamic work environment.

Overview

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

• Organise and deliver 1 : 1 learner support sessions across multiple time zones.
• Facilitate group sessions, encouraging peer collaboration and engagement.
• Identify challenges learners may face and proactively provide solutions to ensure progression.
• Support seamless onboarding and help learners structure their study plans.
• Provide clear and effective communication through email, calls, and chat.
• Collaborate with course facilitators, mentors, and career coaches to support learner goals.
• Track learner progress and engagement, collecting feedback to enhance the learning experience.
• Work with internal teams to develop learner support strategies and improve processes.
• Provide ongoing alumni support after programme completion.

• A Relevant Bachelor's Degree.
• At least 3 years of experience in student success, learner support, or a related role within education.
• An understanding of digital skills industries and the career pathways learners will be entering.
• Strong interpersonal and communication skills, with the ability to engage diverse learners.
• Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
• Experience in coaching, mentoring, or student guidance (preferred but not essential).
• A customer-focused approach with a passion for supporting learners.
• The ability to handle sensitive information with professionalism and discretion.

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.

• Fully remote role with a globally distributed team.
• Opportunity to make a meaningful impact on student success.
• Collaborative and dynamic work environment.

Overview

REMOTE – WORK FROM HOME!

Customer Service Specialist – Night Shift
Hours: Monday to Friday | 1:00 AM – 9:00 AM (SA Time)

Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!

They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.

You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

• Respond to customer inquiries professionally via email, chat, and calls
• Resolve escalated issues quickly and effectively
• Maintain accurate records and update CRM systems
• Provide feedback on customer pain points
• Collaborate with internal teams to improve service delivery
• Support customer retention by building strong relationships
• Stay current on product knowledge and company updates

• Fluent in English (written and spoken)
• Minimum 3+ years’ customer service/admin experience
• Matric + tertiary qualification preferred (or equivalent experience)
• Strong understanding of customer service principles
• Proficient with CRM software and support tools
• Excellent interpersonal and problem-solving skills
• Able to work independently and follow processes
• High attention to detail
• Reliable internet (min 20Mbps)
• Dedicated, quiet home workspace
• Willingness to use productivity/time-tracking software

• Proficient in Microsoft Office and Google Suite
• Quick to learn new systems and processes
• Exposure to AI tools like ChatGPT or Gemini
• Strong team player with independent working ability

Please note: This description provides an overview of the role and may evolve as the role develops.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.