32 Customer Service jobs in Edenvale
Customer Service Consultant
Posted today
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Job Description
Job Title: Customer Services Consultant
Company: Korean Motor Spares
Job Type: Full-time, On-site
About Us
Korean Motor Spares, established in 1996, is one of South Africa's leading importers and distributors of Hyundai, Kia, Daewoo and Ssangyong spare parts. With branches nationwide, we pride ourselves on supplying high-quality parts, excellent customer service and maintaining strong relationships with both retail and trade clients.
We are currently seeking a dedicated and experienced Auto Parts Customer Service Consultant to join our Edenvale Main Branch team.
Key Responsibilities
- Provide expert advice and sales support on a wide range of Korean vehicle parts (Hyundai, Kia, Daewoo, Ssangyong).
- Assist online - customers, mechanics and trade clients with quotations, orders and parts identification.
- Build and maintain strong customer relationships to drive repeat business.
- Work closely with branch staff to ensure smooth daily operations.
- Handle stock checks, invoicing and related admin tasks.
Requirements
- 5+ years experience in automotive spare parts sales (essential).
- Solid knowledge of car parts and mechanical systems.
- Previous mechanic experience or technical automotive background is a strong advantage.
- Reliable form of transportation to and from work.
- Strong communication skills with both English and Afrikaans proficiency being advantageous.
- Computer literacy (basic invoicing and POS systems).
- Basic Social Media applications: Whatsapp, Facebook, Instagram etc. for response.
- Customer Service Consulting will be main objective to respond to all inquiries.
Personality Traits We Value
We're not just looking for experience – we want the right attitude too. The ideal candidate will be:
- Customer-focused – always willing to help customers find the right part.
- Energetic & approachable – friendly personality that builds trust.
- Detail-oriented – accurate with quotations, part codes and stock management.
- Team player – willing to support fellow staff members.
- Problem-solver – able to think quickly when sourcing or advising on parts.
Working Hours
- Monday to Friday: 08:00 – 17:00
- Saturday: 08:00 – 13:00
Training Period
All successful applicants must undergo 1–2 weeks of training and testing at our Edenvale Main Branch. This will be at a fixed daily rate, which will be communicated upfront.
Location
Edenvale Main Branch (On-site only, no remote work).
Why Join Us?
At Korean Motor Spares, you'll be part of a trusted brand with nearly 30 years of industry experience, a supportive team environment and opportunities to grow in the automotive spares industry.
How to Apply:
Submit your CV along with a brief cover letter highlighting your automotive experience and why you'd be a good fit for this role.
Job Type: Full-time
Pay: R7 000,00 - R10 000,00 per month
Ability to commute/relocate:
- Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Auto Parts Sales: 5 years (Required)
Location:
- Edenvale, Gauteng (Required)
Work Location: In person
Customer Service Representative
Posted today
Job Viewed
Job Description
- Implement the unit operations plan by understanding key activities, projects, and performance indicators; communicating objectives to relevant stakeholders; and monitoring execution on a daily basis.
- Report on performance by tracking unit outcomes against targets, identifying progress and areas of concern, and submitting them quarterly or as required.
- Manage unit performance by continuously monitoring results, detecting anomalies, and executing corrective actions on a monthly basis or as operational needs arise.
- Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
- Drive effective utilisation and continuous development of unit systems.
- Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
- Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
- Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
- Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
- Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
- Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
- Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
- Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
- Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
- Prepare regular reports and presentations to support operational and management decision-making.
- Uphold company policies, SHE standards, and compliance frameworks across all activities.
- Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
- Monitor expenditure within budget by understanding cost components, approving spend in alignment with financial policies, and conducting monthly reviews.
- Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
- Monitor SHE performance by establishing clear standards, ensuring timely completion of monitoring activities, and resolving issues within defined deadlines.
- Maintain ongoing SHE compliance by reviewing current practices, identifying deviations, and correcting them within established timelines.
- Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration.
- Manage service provider performance by tracking service level agreements, monitoring delivery against standards, identifying issues, and applying corrective actions when necessary.
- Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance.
- Engage with team members consistently and be an active, dependable presence in daily team activities.
- Identify personal development needs and source suitable capacity-building opportunities.
- Obtain the necessary approvals and successfully complete relevant self-development activities to enhance skills and competencies.
- Support the organization by participating in company-wide events and initiatives.
Actively contribute to company-driven activities and consistently demonstrate the Enaex values in all professional interactions.
Matric / Grade 12 or equivalent
- National Diploma in supply chain or similar
- 4+ years within a customer service environment
Bilingual Customer Service Representative
Posted today
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Job Description
Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes
Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.
You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.
Key Responsibilities:
- Assist French-speaking customers with their Account and Mastercard services
- Investigate and resolve fraud claims and payment disputes
- Provide accurate, empathetic banking support across phone, email, and chat
- Document cases clearly and follow all compliance and data security protocols
- Escalate complex cases when needed and collaborate with internal fraud teams
Requirements:
- Fluent in French and proficient in English
- 6–12 months of customer service or call centre experience (banking or financial services a plus)
- Strong attention to detail, problem-solving, and data accuracy
- Able to remain calm and professional in sensitive or high-stress situations
- Comfortable using multiple systems and digital tools
What You'll Get:
- Join a reputable, growing team supporting a major Canadian brand
- Full training and onboarding provided
- Opportunities for career growth in financial services
- Work in a diverse, bilingual, and inclusive environment
Customer Service
Posted today
Job Viewed
Job Description
Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
Customer Service Liaison
Posted 12 days ago
Job Viewed
Job Description
- Matric
- Previous experience in Customer Service or sales
- Minimum 3 years call centre experience
- Must be presentable and professional
Consultant: Mellissa Rambally - Dante Personnel Johannesburg
Customer Service Agent
Posted today
Job Viewed
Job Description
Our upcoming 20th anniversary is a testament to our ambition for growth and energy. We value our people as much as we value our long standing relationships with our clients. Our dynamic and diversified service offering allows our staff to be part of creating intelligent solutions tailor made to our clients.
Purpose:
The incumbent is responsible to ensure that all customer queries are dealt with in an efficient manner and provides a high level of service to promote the company's products and services. The incumbent must have basic product knowledge and may be responsible for marketing the company's products and cross-selling them in an effective manner.
- Monitor client satisfaction and build relationships with current and potential clients.
- Follow up on 3rd party deliveries.
- Follow up on collections from local/regional offices.
- Problem solving on deliveries, mailing accounts with futile trip charge.
- Handling problem solving.
- Follow up on outstanding quotes.
- Monitor/update customers on special shipments.
- Know truck arrival times for all branches daily.
- Respond to all queries within thirty minutes.
- Daily reporting on any unresolved issues and written complaints received to Management.
- Forward possible leads to relevant salesperson in the respective regions as well as quotes done for non-account clients.
- Run delivery reports by customer as and when required by management.
- Assist with data and POD capturing when needed.
- Obtain daily floor check report from operations and add notes to Parcel Perfect.
- Arranging/following up with agent collections.
- Obtaining PODs from agents from their websites.
- Manage discrepancy reports and advising clients of damaged cargo.
- Handling cash sales.
- Any other ad-hoc tasks that may be required.
Skills, Qualifications & Experience
- Senior Certificate (NQF 4).
- 2 - 3 years experience in a similar role.
- Familiar with Parcel Perfect system.
- Excellent proficiency in English (read, write and speech).
- Professional and presentable.
- Telecommunication.
- Excellent ability to give attention to detail.
- Ability to work accurately at a fast pace.
- Good organising and prioritising skills.
- Ability to work in a systematic, methodical and orderly way to achieve goals consistently.
- Computer literate and able to work with Microsoft Office (Especially Excel).
- Target driven and motivated by a strong sense of urgency when supporting clients.
- Good communication skills with both internal and external clients.
PLEASE NOTE: Should you not hear from us in 2 working weeks, you may consider your application as unsuccessful. The successful candidate will receive a full job description.
Job Type: Full-time
Ability to commute/relocate:
- Boksburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service : 1 year (Required)
- Logistics : 1 year (Required)
- Parcel Perfect : 1 year (Required)
Language:
- English (Required)
License/Certification:
- Drivers License (Required)
Work Location: In person
Customer Service Officer
Posted today
Job Viewed
Job Description
Be Part Of The World's Largest Logistics Company
Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we're looking for…
Vacancy
Customer Service Officer ( Kellanova Boksburg)
Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Key areas of responsibility include:
Proactive day to day order management:
- Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
- Communicate any changes with Vital and CCT
- Management of Special Request processes
- Removal of all 1970 Errors
- Saving of orders on P-Drive
- Refreshing of orders on SAP
- Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
- Allocate orders for delivery on designated days
- Management of Pallets Configuration
- ZOA and Order Management:
- ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
- Manage outstanding orders and reports".
- Stock Management:
- Management of Cut Authorization processes
- Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
- Ensure stock allocation per customer order".
- Pricing:
- Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
- Uplifts:
- Accurate management of uplift process"
- Good Returned:
- *Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
- Key Customer Requirements:
- Management and implementation of customer requirement per key identified customers
- .Reports:
- VA05(daily and/or weekly where applicable)
- Daily Order Analysis
- Strike Rate report submitted weekly for PnP and Makro clients
- Report sent weekly on Fridays
- Zoo report updated daily".
- Ad hoc:
- Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
- Provide feedback on delivery issues to customers efficiently and timeously
- Handling of all customer complaints effectively and timeously
- Building of required key stakeholder relationships in relevant departments to manage queries
- racking of Orders as and when requested".
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops / Delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others' views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides candid / regular feedback.
- Supports the development of others.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Skills/Experience
- Customer focus
- Interpersonal relations
- Communication - verbal and written.
- Listening skills
- Planning & organisation
- Developing self
- Initiative
- Impact & influence
- Information seeking
- Achievement drive
- Follow through on order, query and feedback.
- Teamwork
- Follow through on order, query and feedback.
- Answer all calls in a professional manner.
- Maintain a professional image at all times.
- Orders are taken in a professional manner.
- Commitment to work with in Kellogg's/DHL values.
- Effective customer relationships with internal and external customers
- Ensure that all orders received by 15h30 are processed each day.
- Ensure that all processed orders are "clean" to enable system release.
Qualifications
- Matric
- 2-3 Years CSO experience in warehousing/logistics
- Good understanding of SAP systems, Excel & Word
- Ability to follow work procedure and safety rules.
- Ability to work in a pressurized environment
Languages
- English verbal and written.
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About the latest Customer service Jobs in Edenvale !
Customer Service Officer
Posted today
Job Viewed
Job Description
BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we're looking for…
Vacancy
Customer Service Officer ( Kellanova Boksburg)
Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Key areas of responsibility include:
Proactive day to day order management:
- Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
- Communicate any changes with Vital and CCT
- Management of Special Request processes
- Removal of all 1970 Errors
- Saving of orders on P-Drive
- Refreshing of orders on SAP
- Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
- Allocate orders for delivery on designated days
- Management of Pallets Configuration
- ZOA and Order Management:
- ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
- Manage outstanding orders and reports".
- Stock Management:
- Management of Cut Authorization processes
- Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
- Ensure stock allocation per customer order".
- Pricing:
- Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
- Uplifts:
- Accurate management of uplift process"
- Good Returned:
- Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
- Key Customer Requirements:
- Management and implementation of customer requirement per key identified customers
- .Reports:
- VA05(daily and/or weekly where applicable)
- Daily Order Analysis
- Strike Rate report submitted weekly for PnP and Makro clients
- Report sent weekly on Fridays
- Zoo report updated daily".
- Ad hoc:
- Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
- Provide feedback on delivery issues to customers efficiently and timeously
- Handling of all customer complaints effectively and timeously
- Building of required key stakeholder relationships in relevant departments to manage queries
- racking of Orders as and when requested".
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops / Delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others' views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides candid / regular feedback.
- Supports the development of others.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Skills/Experience
- Customer focus
- Interpersonal relations
- Communication - verbal and written.
- Listening skills
- Planning & organisation
- Developing self
- Initiative
- Impact & influence
- Information seeking
- Achievement drive
- Follow through on order, query and feedback.
- Teamwork
- Follow through on order, query and feedback.
- Answer all calls in a professional manner.
- Maintain a professional image at all times.
- Orders are taken in a professional manner.
- Commitment to work with in Kellogg's/DHL values.
- Effective customer relationships with internal and external customers
- Ensure that all orders received by 15h30 are processed each day.
- Ensure that all processed orders are "clean" to enable system release.
Qualifications
- Matric
- 2-3 Years CSO experience in warehousing/logistics
- Good understanding of SAP systems, Excel & Word
- Ability to follow work procedure and safety rules.
- Ability to work in a pressurized environment
Languages
- English verbal and written.
Customer Service Consultant
Posted today
Job Viewed
Job Description
More about Essentra
Essentra plc is a leading global provider of essential components and solutions, specializing in the manufacture and distribution of plastic injection moulded, vinyl dip moulded, and metal items. Headquartered in the United Kingdom, Essentra operates in 28 countries with over 3,000 employees. Our network includes 13 manufacturing facilities, 24 distribution centres, and 33 sales & service centres, serving approximately 70,000 customers across various industries such as equipment manufacturing, automotive, electronics, medical, and renewable energy.
Role Description
This is a full-time on-site role for an Internal Sales Consultant located in Midrand. The Internal Sales Consultant will be responsible for sales consulting, ensuring customer satisfaction, maintaining effective communication with clients, and providing exceptional customer service. The role involves understanding customer needs, updating or assisting of quotations, offering appropriate solutions, and supporting the consulting process to drive sales and customer retention. Uploading of sales orders is part of the role, hence sound understanding of Microsoft platforms are vital.
Reporting to:
Customer Service Manager
To start as soon as possible/1 October 2025.
Qualifications
- Proficiency in Sales Consulting and Consulting skills
- Excellent Customer Service and Customer Satisfaction abilities
- Strong Communication skills
- Ability to understand and meet customer needs
- Relevant experience in sales or customer service roles
- Capacity to work effectively in a team environment
- Tertiary Certificates in Business, Marketing, or related field is a plus.
Package includes market related salary, pension, medical aid, annual incentives and an opportunity for sponsored Studies. Email CV's to -
Customer Service Manager
Posted 411 days ago
Job Viewed
Job Description
The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.
Your key job responsibilities as the Customer Service Manager in Johannesburg will include:
Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).Develop and implement training programs to enhance the skills and knowledge of the customer service team.Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.RequirementsRequirements for this Customer Service Manager job in Johannesburg :
Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.Must have experience working in MGA or UKGC markets.Bachelor’s degree in Business, Management, or a related field.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and make decisions quickly.Proficiency in customer service software and CRM systems.Analytical skills to interpret data and make informed decisions.Customer-focused with a passion for delivering exceptional service.Strong problem-solving abilities.Highly organized with strong attention to detail.Flexible and adaptable to changing business needs.Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.