159 Customer Service jobs in Edenvale
Customer Service Representative
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Summary of functions
The principal objectives of the Customer Service Department are to encourage maximum sales and to ensure requests/enquiries from customers are professionally handled by providing accurate product information and price quotations to customers. Process sales orders and coordinates with other departments through to completion. Be conscious of clients' needs and their time and process orders and enquiries efficiently. Establish and maintain a rapport with customers to ensure mutual satisfaction and trading basis. Promote ALFAGOMMA products and advantages whenever the opportunity arises.
Essential Duties and Responsibilities
The fulfillment of these objectives will involve the Customer Service Department in the following areas:
Receives requests by telephone or email for price quotations/verifications, purchase orders and changes or cancellations directly from customers.
Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers, answers questions regarding product line, prices, delivery times, and warranty periods.
Sends product literature, price catalogs, references and other data to customers as required.
Prepares order configurations and price quotations and routes to customers.
Completes quotation requests and reviews with Customer Service Manager prior to submission.
Work with the Credit and External Sales Department to establish new accounts; assist customers in preparing and processing credit/financing arrangements paperwork and assists with customer credit issues.
Assists in handling the needs of Field Sales Representatives.
Works with warehouse personnel to expedite or ensure timely delivery of scheduled shipments.
Maintains close liaison with other departments to carry order through to completion.
Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list, completes Returned Goods Authorization, and forwards to Receiving and Accounting.
Provides briefings to the Customer Service Manager as necessary or as requested.
Work with customers to resolve issues and complaints with AGZ's Products or Processes.
Undertake involvement in Alfagomma ISO Quality Assurance System by supporting the quality objectives by;
Initiating action to prevent the occurrence of nonconformities. - Identify and record issues.
Initiate, recommend and or provide solutions to issues. - Implement solutions.
Ensure AGZ's policies and procedures are always observed.
Performs any other duties as assigned.
Organizational Relationships
Coordinates activities with Sales and Marketing, Warehouse, and Accounting. 1.4 Educational and Skill Requirements
Completion of year 12 High School is essential
Further tertiary education in a related field will be an advantage
Excellent communications skills
Working knowledge of computer applications and Microsoft Office.
The ability to work well with people
Excellent telephone skills
Competent in assessing customer needs and identifying sales opportunities
Ability to work independently with solid time-management and organizational skills
At least 3 years knowledge of all Hydraulic and Industrial Hose and fitting/products and services is essential
Demonstrated skills and achievement in a related industry position for a sustained period is an advantage
Submit your application with a full CV before the closing date to:
Special Requirements
· Must reside in the Gauteng area.
Job Type: Full-time
Pay: R15 000,00 - R20 000,00 per month
Application Question(s):
- Do you reside in the Gauteng area?
Experience:
- Hydraulic & Industrial Hose: 5 years (Required)
- Hydraulic & Industrial Hose Sales: 5 years (Required)
Language:
- English fluently (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
Application Deadline: 2025/08/22
Expected Start Date: 2025/10/01
Customer Service Representative
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We are seeking a friendly, reliable, and professional Customer Service Representative to join our team. The ideal candidate will be the first of contact for our customers, ensuring their needs are met with efficiency, accuracy, and care.
Bilingual Customer Service Representative
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Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes
Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.
You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.
Key Responsibilities:
- Assist French-speaking customers with their Account and Mastercard services
- Investigate and resolve fraud claims and payment disputes
- Provide accurate, empathetic banking support across phone, email, and chat
- Document cases clearly and follow all compliance and data security protocols
- Escalate complex cases when needed and collaborate with internal fraud teams
Requirements:
- Fluent in French and proficient in English
- 6–12 months of customer service or call centre experience (banking or financial services a plus)
- Strong attention to detail, problem-solving, and data accuracy
- Able to remain calm and professional in sensitive or high-stress situations
- Comfortable using multiple systems and digital tools
What You'll Get:
- Join a reputable, growing team supporting a major Canadian brand
- Full training and onboarding provided
- Opportunities for career growth in financial services
- Work in a diverse, bilingual, and inclusive environment
Customer Service
Posted today
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Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
Technical Customer Service
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Overview
Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.
We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!
Responsibilities- Technical Support Responsibilities:
- Provide internal and external IT support, addressing technical issues for both new and existing customers.
- Manage the onboarding process for new customers.
- Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
- Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
- Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
- Support the roll-out of new product features and functionalities through testing and validation.
- Customer Service Responsibilities:
- Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
- Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
- Maintain accurate records of customer interactions to improve service and identify trends.
- Follow up with customers to ensure satisfaction and gather feedback for service improvements.
- Ensure clear, effective communication across all interactions, both verbal and written.
- Education : Degree or Certificate in Computer Science or a related field.
- Experience : Minimum of 3 years in a similar technical support including a customer service role.
- Technical Skills : Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
- Soft Skills : Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
- Other Requirements : Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.
- This is an office-based role in Sandton with a flexible shift roster.
- Shift days may vary during the week, and a roster will be provided in advance.
- This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
- Public holiday work will be required from time-to-time.
- Fluent English Speak, Read and Write (required)
- Discovery Health Medical Aid
- Discovery Retirement Fund
- Location: Johannesburg Metropolitan Area, with specific postings including Sandton, Randburg, Midrand, Bryanston, Kempton Park, and surrounding areas (as listed).
Customer Service Engineer
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Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer Don't ask what's next. Define it. Step up, stand out and make a Statement. Customer Service Engineer Midrand South Africa | Johannesburg South Africa
Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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Aetna Health Plan Pricing Disclosure: Aetna Healthcare Pricing
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.
Equal Opportunity
PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.
To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.
Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.
Accessibility
PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .
Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.
#J-18808-LjbffrCustomer Service Consultant
Posted 1 day ago
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Join our team as Customer Service Consultant, ZAF-Johannesburg. Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform. Your Personal Contact: Tshego Moagi
Qualifications
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Technical Customer Service
Posted 2 days ago
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Overview
Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.
We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!
Technical Support Responsibilities- Provide internal and external IT support, addressing technical issues for both new and existing customers.
- Manage the onboarding process for new customers.
- Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
- Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
- Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
- Support the roll-out of new product features and functionalities through testing and validation.
- Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
- Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
- Maintain accurate records of customer interactions to improve service and identify trends.
- Follow up with customers to ensure satisfaction and gather feedback for service improvements.
- Ensure clear, effective communication across all interactions, both verbal and written.
- Education: Degree or Certificate in Computer Science or a related field.
- Experience: Minimum of 3 years in a similar technical support including a customer service role.
- Technical Skills: Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
- Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
- Other Requirements: Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.
- This is an office-based role in Sandton with a flexible shift roster.
- Shift days may vary during the week, and a roster will be provided in advance.
- This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
- Public holiday work will be required from time to time.
- Fluent English Speak, Read and Write (required)
- Discovery Health Medical Aid
- Discovery Retirement Fund
Join our team and make an impact by delivering excellent technical support while helping our customers thrive!
#J-18808-LjbffrConsultant - Customer Service
Posted 4 days ago
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Job Description
Overview
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
Qualifications- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
All your information will be kept confidential according to EEO guidelines.
#J-18808-LjbffrConsultant - Customer Service
Posted 4 days ago
Job Viewed
Job Description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job DescriptionCustomer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
QualificationsOur most successful candidates will have:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr