Customer Service Representative

Linbro Park, Gauteng R150000 - R200000 Y Alfagomma

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Job Description

Summary of functions

The principal objectives of the Customer Service Department are to encourage maximum sales and to ensure requests/enquiries from customers are professionally handled by providing accurate product information and price quotations to customers. Process sales orders and coordinates with other departments through to completion. Be conscious of clients' needs and their time and process orders and enquiries efficiently. Establish and maintain a rapport with customers to ensure mutual satisfaction and trading basis. Promote ALFAGOMMA products and advantages whenever the opportunity arises.

Essential Duties and Responsibilities

The fulfillment of these objectives will involve the Customer Service Department in the following areas:

  • Receives requests by telephone or email for price quotations/verifications, purchase orders and changes or cancellations directly from customers.

  • Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers, answers questions regarding product line, prices, delivery times, and warranty periods.

  • Sends product literature, price catalogs, references and other data to customers as required.

  • Prepares order configurations and price quotations and routes to customers.

  • Completes quotation requests and reviews with Customer Service Manager prior to submission.

  • Work with the Credit and External Sales Department to establish new accounts; assist customers in preparing and processing credit/financing arrangements paperwork and assists with customer credit issues.

  • Assists in handling the needs of Field Sales Representatives.

  • Works with warehouse personnel to expedite or ensure timely delivery of scheduled shipments.

  • Maintains close liaison with other departments to carry order through to completion.

  • Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list, completes Returned Goods Authorization, and forwards to Receiving and Accounting.

  • Provides briefings to the Customer Service Manager as necessary or as requested.

  • Work with customers to resolve issues and complaints with AGZ's Products or Processes.

  • Undertake involvement in Alfagomma ISO Quality Assurance System by supporting the quality objectives by;

  • Initiating action to prevent the occurrence of nonconformities. - Identify and record issues.

  • Initiate, recommend and or provide solutions to issues. - Implement solutions.

  • Ensure AGZ's policies and procedures are always observed.

  • Performs any other duties as assigned.

Organizational Relationships

Coordinates activities with Sales and Marketing, Warehouse, and Accounting. 1.4 Educational and Skill Requirements

Completion of year 12 High School is essential

Further tertiary education in a related field will be an advantage

Excellent communications skills

Working knowledge of computer applications and Microsoft Office.

The ability to work well with people

Excellent telephone skills

Competent in assessing customer needs and identifying sales opportunities

Ability to work independently with solid time-management and organizational skills

At least 3 years knowledge of all Hydraulic and Industrial Hose and fitting/products and services is essential

Demonstrated skills and achievement in a related industry position for a sustained period is an advantage

Submit your application with a full CV before the closing date to:

Special Requirements

· Must reside in the Gauteng area.

Job Type: Full-time

Pay: R15 000,00 - R20 000,00 per month

Application Question(s):

  • Do you reside in the Gauteng area?

Experience:

  • Hydraulic & Industrial Hose: 5 years (Required)
  • Hydraulic & Industrial Hose Sales: 5 years (Required)

Language:

  • English fluently (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person

Application Deadline: 2025/08/22

Expected Start Date: 2025/10/01

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Customer Service Representative

Sandton, Gauteng R150000 - R250000 Y BROCABS LTD

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Job Description

We are seeking a friendly, reliable, and professional Customer Service Representative to join our team. The ideal candidate will be the first of contact for our customers, ensuring their needs are met with efficiency, accuracy, and care.

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Bilingual Customer Service Representative

Sandton, Gauteng R40000 - R80000 Y Merchants

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Job Description

Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes

Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

  • Assist French-speaking customers with their Account and Mastercard services
  • Investigate and resolve fraud claims and payment disputes
  • Provide accurate, empathetic banking support across phone, email, and chat
  • Document cases clearly and follow all compliance and data security protocols
  • Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

  • Fluent in French and proficient in English
  • 6–12 months of customer service or call centre experience (banking or financial services a plus)
  • Strong attention to detail, problem-solving, and data accuracy
  • Able to remain calm and professional in sensitive or high-stress situations
  • Comfortable using multiple systems and digital tools

What You'll Get:

  • Join a reputable, growing team supporting a major Canadian brand
  • Full training and onboarding provided
  • Opportunities for career growth in financial services
  • Work in a diverse, bilingual, and inclusive environment
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Customer Service

Midrand, Gauteng R90000 - R120000 Y LGC

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Job Description

Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world

Job Description

Job Description

Customer Service & Sales Executive (6-Month Contract):

We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

If that sounds like you, we'd be excited to connect

As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:

  • Order Management:

Efficiently and accurately process customer orders.

  • Customer Support:

Respond to customer inquiries with professionalism and clarity.

  • Cross-Team Collaboration:

Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.

  • Service Excellence:

Uphold and enhance LGC's reputation for quality and customer satisfaction.

Key responsibilities and accountabilities:

  • To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
  • Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
  • To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
  • To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
  • To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
  • Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
  • To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
  • To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
  • To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
  • Taking ownership of exceeding customer expectations based on customer needs

Qualifications

Qualifications

What We're Looking For

We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.

Key skills & experience:

  • Previous experience in a sales support or customer service environment
  • Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
  • Excellent written and verbal communication
  • Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
  • Proficient in handling high-pressure situations with efficiency and composure
  • Strong IT skills: MS Office, Excel, Outlook, MS Teams
  • Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
  • Experience using Service Cloud/Sales Force or similar CRM tools

Essential:

  • Valid Driver's License and own transport
  • High school diploma or equivalent experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our values

  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

#scienceforasaferworld

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Technical Customer Service

Johannesburg, Gauteng SignalPET®

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Job Description

Overview

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!

Responsibilities
  • Technical Support Responsibilities:
  • Provide internal and external IT support, addressing technical issues for both new and existing customers.
  • Manage the onboarding process for new customers.
  • Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
  • Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
  • Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
  • Support the roll-out of new product features and functionalities through testing and validation.
  • Customer Service Responsibilities:
  • Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
  • Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
  • Maintain accurate records of customer interactions to improve service and identify trends.
  • Follow up with customers to ensure satisfaction and gather feedback for service improvements.
  • Ensure clear, effective communication across all interactions, both verbal and written.
Qualifications
  • Education : Degree or Certificate in Computer Science or a related field.
  • Experience : Minimum of 3 years in a similar technical support including a customer service role.
  • Technical Skills : Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
  • Soft Skills : Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
  • Other Requirements : Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.
Work Schedule
  • This is an office-based role in Sandton with a flexible shift roster.
  • Shift days may vary during the week, and a roster will be provided in advance.
  • This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
  • Public holiday work will be required from time-to-time.
Language
  • Fluent English Speak, Read and Write (required)
  • Discovery Health Medical Aid
  • Discovery Retirement Fund
Details
  • Location: Johannesburg Metropolitan Area, with specific postings including Sandton, Randburg, Midrand, Bryanston, Kempton Park, and surrounding areas (as listed).

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Customer Service Engineer

Midrand, Gauteng PerkinElmer

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Job Description

Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer

Don't ask what's next. Define it. Step up, stand out and make a Statement.

Check out this location

Customer Service Engineer

Midrand South Africa | Johannesburg South Africa

Apply Now

Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

Apply Now

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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    We are committed to making a difference in our communities through strategic philanthropy, partnerships and employee volunteerism. Learn More »

Aetna Health Plan Pricing Disclosure: Aetna Healthcare Pricing

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.

Equal Opportunity

PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.

To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.

Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.

Accessibility

PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .

Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.

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Customer Service Consultant

Johannesburg, Gauteng HARTMANN GROUP

Posted 1 day ago

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Job Description

help, care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as Customer Service Consultant, ZAF-Johannesburg.

Responsibilities
  • The primary activity for a customer service consultant is to process orders accurately and efficiently.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • When required escalate queries and complaints to the correct department manager.
  • General administrative duties including filing of completed orders and credit notes.
  • Preparing correspondence and quotes and providing product knowledge on company products to clients.
  • Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
  • Keeping the out-of-stock notice board up to date.
  • Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
  • Sorting of post and internal print work.
  • Booking out of sample requests and making sure the correct clients receive the samples.
  • Building and maintaining a professional relationship with Hartmann customers.
  • Maintain customer records by updating account information.
Qualifications
  • Grade 12 (Matric)
  • Excellent knowledge of SAP and MS Office
  • Proficiency in English and Afrikaans
  • Ability to multitask and prioritise daily workload
  • Exemplary planning and time management skills
  • High level verbal and written communications skills

Shape a career that’s focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.

Your Personal Contact: Tshego Moagi

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Technical Customer Service

Johannesburg, Gauteng SignalPET®

Posted 2 days ago

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Job Description

Overview

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!

Technical Support Responsibilities
  • Provide internal and external IT support, addressing technical issues for both new and existing customers.
  • Manage the onboarding process for new customers.
  • Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
  • Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
  • Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
  • Support the roll-out of new product features and functionalities through testing and validation.
Customer Service Responsibilities
  • Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
  • Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
  • Maintain accurate records of customer interactions to improve service and identify trends.
  • Follow up with customers to ensure satisfaction and gather feedback for service improvements.
  • Ensure clear, effective communication across all interactions, both verbal and written.
Qualifications
  • Education: Degree or Certificate in Computer Science or a related field.
  • Experience: Minimum of 3 years in a similar technical support including a customer service role.
  • Technical Skills: Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
  • Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
  • Other Requirements: Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.
Work Schedule
  • This is an office-based role in Sandton with a flexible shift roster.
  • Shift days may vary during the week, and a roster will be provided in advance.
  • This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
  • Public holiday work will be required from time to time.
Language
  • Fluent English Speak, Read and Write (required)
Benefits
  • Discovery Health Medical Aid
  • Discovery Retirement Fund

Join our team and make an impact by delivering excellent technical support while helping our customers thrive!

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Consultant - Customer Service

Johannesburg, Gauteng Sutherland

Posted 4 days ago

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Job Description

Overview

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications
  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred
Additional Information

All your information will be kept confidential according to EEO guidelines.

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Consultant - Customer Service

Johannesburg, Gauteng Sutherland Global

Posted 4 days ago

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Job Description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred
Additional Information

All your information will be kept confidential according to EEO guidelines.

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