31 Customer Service jobs in Eastern Cape
Customer Service Representative
Posted 4 days ago
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Job Description
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Description
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position: Customer Service Representative
Position Reports To
Branch Manager/CSR Director
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let’s start with what’s important to you. The Benefits.
- Medical Insurance- multiple plans to choose from
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K
- 401K match
- Competitive Pay
Have a comprehensive understanding of the following:
- All products we carry
- Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
- Basic Brightree Functions
- Proper Intake Procedures
- Insurance Verification and Eligibility
- CMN Requirements and Prior Authorizations
- Documentation Requirements of the Equipment
- Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
- Difference Between Verbal, Written and WOPD orders
- Complaint Resolution Procedures
- Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
- Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
- Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
- Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
- Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
- Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
- Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
- Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
- Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
- Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
- Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
- Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
- All patient files and information are maintained and current at all times.
- Participates in company training programs
- Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
- Timely filing of all necessary paperwork into patient charts.
- Assist in working various computer reports for quality assurance.
- Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
- Strict adherence to all company policies and procedures.
- Performs schedules hours, staggered shifts in accordance to the needs of the company.
- Perform all above duties in other company locations when required.
- May perform other duties not specifically listed in this position description as assigned by supervisor.
- Continually strive to develop your knowledge and skills in all areas of your job.
Position Qualifications
- High School Diploma or equivalent
- Previous experience in a Clerical or Customer Service environment
- Knowledge of Microsoft Office (Word, Excel) etc.
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
- Strong communication skills with capacity to make independent decisions
- Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None #J-18808-Ljbffr
Customer Service Manager
Posted 21 days ago
Job Viewed
Job Description
To lead and manage the Customer Services Team in Port Elizabeth. This role is responsible for overseeing for the department’s operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service.
To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement.
The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.
Duties and Responsibilities:
- Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
- Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
- Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services
- Review weekly team performance statistics and assess productivity in collaboration with the Team
- Conduct weekly reviews of credit note statistics and implement corrective actions where
- Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.
- Handle escalated customer queries, providing high-level support and maintaining service
- Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related
- Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and
- Process all customer credits and returns in line with company policies and timelines.
- Communicate proactively with customers regarding delayed shipments and manage expectations
- Contribute to the development of customer service strategies, ensuring they align with overall business
- Analyze customer feedback, identify areas for improvement, and implement new strategies to enhance customer service
Experience & Qualification:
- Matric + relevant tertiary qualification
- 3+ years management experience
- Call center experience
- Computer Literate on MS Office, Excel
- Customer facing experience
- SAP S4 HANA
- Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.
- Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.
- Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.
- Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and attention to detail.
- Time Management & Results Orientation: Manages time effectively, prioritizing tasks to meet deadlines while remaining detail-oriented and focused on outcomes.
- Team Leadership: Acts as a team player who can inspire, support, and lead others towards shared goals.
- Leadership Capabilities: Leads by example with confidence, professionalism, and a proactive approach to challenges and change.
Customer Service Manager
Posted 24 days ago
Job Viewed
Job Description
JOB PURPOSE
To lead and manage the Customer Services Team in Port Elizabeth. This role is responsible for overseeing for the department's operations, implement strategies to improve service,
and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service. To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement. The
Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.
RESPONSIBILITIES
- Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
- Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
- Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services team.
- Review weekly team performance statistics and assess productivity in collaboration with the Team
- Conduct weekly reviews of credit note statistics and implement corrective actions where
- Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue
- Handle escalated customer queries, providing high-level support and maintaining service
- Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related processes.
Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and tracking.
- Process all customer credits and returns in line with company policies and timelines.
- Communicate proactively with customers regarding delayed shipments and manage expectations
- Contribute to the development of customer service strategies, ensuring they align with overall business goals.
- Analyse customer feedback, identify areas for improvement, and implement new strategies to enhance customer service
Experience s Qualification- Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all
- Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and
- Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional
- Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and attention to
- Time Management s Results Orientation: Manages time effectively, prioritising tasks to meet deadlines while remaining detail-oriented and focused on
- Team Leadership: Acts as a team player who can inspire, support, and lead others towards shared goals.
- Leadership Capabilities: Leads by example with confidence, professionalism, and a proactive approach to challenges and
- Matric + relevant tertiary qualification
- 3+ years management experience
- Call centre experience
- Computer Literate on MS Office, Excel
- Customer facing experience
- SAP S4 HANA
Customer Service Manager
Posted 24 days ago
Job Viewed
Job Description
JOB PURPOSE
To lead and manage the Customer Services Team in Port Elizabeth. This role is responsible for overseeing for the department's operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service. To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement. The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively
promote engagement through Viva Engage.
RESPONSIBILITIES
- Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
- Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
- Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services
- Review weekly team performance statistics and assess productivity in collaboration with the Team
- Conduct weekly reviews of credit note statistics and implement corrective actions where
- Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.
- Handle escalated customer queries, providing high-level support and maintaining service
- Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related
- Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and
- Process all customer credits and returns in line with company policies and timelines.
- Communicate proactively with customers regarding delayed shipments and manage expectations
- Contribute to the development of customer service strategies, ensuring they align with overall business
- Analyze customer feedback, identify areas for improvement, and implement new strategies to enhance customer service
Experience & Qualification
Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.
Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.
Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.
Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and attention to detail.
Time Management & Results Orientation: Manages time effectively, prioritizing tasks to meet deadlines while remaining detail-oriented and focused on outcomes.
Team Leadership: Acts as a team player who can inspire, support, and lead others towards shared goals.
Leadership Capabilities: Leads by example with confidence, professionalism, and a proactive approach to challenges and change.
Matric + relevant tertiary qualification
3+ years management experience
Call center experience
Computer Literate on MS Office, Excel
Customer facing experience
SAP S4 HANA
Customer Service Representative - Queenstown
Posted 25 days ago
Job Viewed
Job Description
Reporting to the Branch Manager, this is a varied role working across the whole branch that will see you involved in sales on the Trade Counter, Inwards Goods, Cycle Counting, Stocking and Rotating products on shelves, Customer Deliveries, Loading / Unloading and whatever else is necessary within the branch.
- Ensure that our customers, who are made up of trades, businesses and home-owners, are greeted with a cheerful smile and exceptional service
- Support the team in inventory management, inwards goods and doing deliveries
- Ensuring products are organised and ready for delivery
- Accurately checking and receipting product into our systems
About you
To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.
- Proven experience in a customer service and/or retail sales environment/inwards goods/Warehouse experience
- There will be manual handling, and some heavy lifting required so you’ll need to be physically fit
- Strong interpersonal skills and ability to build rapport to support our valued customers
- A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
- Be confident with computers and learning new systems
- A Full New Zealand drivers’ licence is essential, and a forklift licence is advantageous.
- Competitive hourly rate and Staff-buying privileges
- Genuine development opportunities that come with being part of the wider Fletcher Building Group
- Employment Education Fund
- Health & Wellbeing initiatives including an Employee Assistance Program.
We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
#J-18808-LjbffrCustomer Service Assistant Dordrecht
Posted 6 days ago
Job Viewed
Job Description
br>Requirements:
• Matric < r>• Basic English < r>• Good Communication and interpersonal skills < r>• Willingness to learn on a job < r>• Customer focused mindset < r>• Good customer service < r>• Active Listening < r>• Problem solving skills when dealing with customer issues < r>• Empathic attitude < r>
No experience needed, training will be provided.
Customer Service Assistant Dordrecht
Posted today
Job Viewed
Job Description
Cwenga Direct Marketing is looking for individuals who will provide excellent customer service who will be able to drive sales through engagement with customers and sharing product knowledge, they will have to respond to customers questions, and build their sales and marketing career. Requirements:
- Matric
- Basic English
- Good Communication and interpersonal skills
- Willingness to learn on a job
- Customer focused mindset
- Good customer service
- Active Listening
- Problem solving skills when dealing with customer issues
- Empathic attitude
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Customer Service Assistant at Indwe
Posted 3 days ago
Job Viewed
Job Description
Cwenga Direct Marketing is looking for individuals who will provide excellent customer service who will be able to drive sales through engagement with customers and sharing product knowledge, they will have to respond to customers questions, and build their sales and marketing career.
Requirements:
• Matric
• Basic English
• Good Communication and interpersonal skills
• Willingness to learn on a job
• Customer focused mindset
• Good customer service
• Active Listening
• Problem solving skills when dealing with customer issues
• Empathic attitude
Customer Service Assistant in Dutywa
Posted 3 days ago
Job Viewed
Job Description
Cwenga Direct Marketing is looking for individuals who will provide excellent customer service who will be able to drive sales through engagement with customers and sharing product knowledge, they will have to respond to customers questions, and build their sales and marketing career.
Requirements:
• Matric
• Basic English
• Good Communication and interpersonal skills
• Willingness to learn on a job
• Customer focused mindset
• Good customer service
• Active Listening
• Problem solving skills when dealing with customer issues
• Empathic attitude
No experience needed, training will be provided.
Customer Service Assistant in Tarkastad
Posted 3 days ago
Job Viewed
Job Description
Cwenga Direct Marketing is looking for individuals who will provide excellent customer service who will be able to drive sales through engagement with customers and sharing product knowledge, they will have to respond to customers questions, and build their sales and marketing career.
Requirements:
• Matric
• Basic English
• Good Communication and interpersonal skills
• Willingness to learn on a job
• Customer focused mindset
• Good customer service
• Active Listening
• Problem solving skills when dealing with customer issues
• Empathic attitude
No experience needed, training will be provided.