193 Customer Service Skills jobs in Cape Town
Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a Customer Service Representative to join their team, who will be responsible for all related sales support duties.
Location: Cape Town
Job type: Permanent On-site
Duties and Responsibilities
- Process sales contracts received from clients, sales consultants and business partners
- Scheduling of Business Service Requests as and when required
- Moving of technicians scheduled jobs as required
- Tech Support
- Maintaining efficiencies of technicians scheduled jobs
- Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
- Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
- Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants.
- Ensure that the Lead Sources and Pricing Sources are captured correctly
- Providing insurance certificates
- Assist and attend to incoming calls
- Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
- Provide service to both existing and prospective clients
Minimum Requirements
- Matric with at 2 years’ experience in an administrative role
- Previous experience is the logistics or tracking industries would be advantageous
- Proficiency in MS Office & Outlook
Skills
- Excellent communication and organizational skills
- Customer Orientated and Solutions driven
Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful
Customer Service Representative
Posted 22 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly basic salary
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member covered by company
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ 2 years customer service experience, call centre AND / OR 12 months Gas & Electric experience OR Collections experience
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
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Inbound Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Job Title: Inbound Customer Service Representative
Location: Cape Town CBD
Employment Type: Full-time
Experience Required: 0–3 years
Salary: R7945.69 + Medical Aid + Provident Fund + Shift Allowance
OverviewBelieve Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.
Key ResponsibilitiesHandle inbound calls from policyholders in a fast-paced contact center.
Process billing transactions including payments and account adjustments.
Accurately verify and interpret billing information.
Respond to simple and complex inquiries regarding billing and policies.
Provide technical support on internal client systems.
Follow up with policyholders on outstanding items to ensure resolution.
Deliver high-quality service in line with KPIs and service standards.
Collaborate with team members and contribute to a positive working environment.
Perform additional administrative or support tasks as required.
1 year of experience in a customer service or call center environment preferred.
Some post-matric education is advantageous.
Excellent communication skills and telephone etiquette.
Strong active listening and problem-solving abilities.
A calm, patient, and service-oriented mindset.
Ability to manage time and stay organized in a high-volume setting.
Competent with MS Office tools (Word, Excel, Outlook).
Willing and able to commit to full training and adhere to shift schedules.
Why Join This Team
Work with a respected brand in the insurance sector.
Structured training and onboarding provided.
Opportunities for career growth within the customer service stream.
Supportive and collaborative team culture.
Stable full-time role with consistent working hours.
Greek speaking Customer Service Representative
Posted 346 days ago
Job Viewed
Job Description
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa :
Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirementsRequirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa :
Native/Advanced level in Greek language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal recordIf you meet the above requirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa , we would like to hear from you!
Senior Healthcare Customer Service Representative Nights
Posted 1 day ago
Job Viewed
Job Description
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.
During a Typical Day, You’ll
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role
High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
What You Can Expect
Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Senior Healthcare Customer Service Representative Nights
Posted today
Job Viewed
Job Description
br>What You’ll be Doing < r>You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. < r>
During a Typical Day, You’ll < r>
Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services
Conduct research to provide answers for customers to resolve their issues
Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.
What You Bring to the Role
High school diploma or NQF Level 4
A high degree of patience and empathy with a strong desire to make a difference in the lives of others
Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns
You lead by example and work with your team to contribute to the overall success of your client program
A solution-oriented mindset to ensure happy customers
Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks
What You Can Expect
Transport provided in line with company and client requirements
Leadership supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
br>You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Senior Healthcare Customer Service Representative Nights
Posted today
Job Viewed
Job Description
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job. it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. During a Typical Day, You’ll Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services Conduct research to provide answers for customers to resolve their issues Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time. What You Bring to the Role High school diploma or NQF Level 4 A high degree of patience and empathy with a strong desire to make a difference in the lives of others Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns You lead by example and work with your team to contribute to the overall success of your client program A solution-oriented mindset to ensure happy customers Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks What You Can Expect Transport provided in line with company and client requirements Leadership supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.
Who are we looking for:
This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.
As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.
This role requires a high amount of problem-solving skills and independence.
What you will be responsible for:
- Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
- Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
- Engaging with new leads and users as part of their onboarding process.
- Contributing to the Help Center by creating helpful articles and resources.
- Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.
Requirements:
- Exceptional English speaking and writing skills.
- Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
- Proactive team player who can multi-task independently under pressure.
- Fast learner, tech orientation, comfortable working with digital tools.
- Excellent communication and problem-solving skills.
- Customer service/facing experience - a significant advantage.
- Experience in ecommerce/B2B - an advantage.
Customer Support Specialist
Posted 7 days ago
Job Viewed
Job Description
Job Title:
Customer Support Specialist (Remote South Africa-Based)
Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week
Reports To:
Customer Support Lead
Salary Range:
R25,000 R30,000
About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.
Key Responsibilities:
Respond to user and venue enquiries across live chat, phone, and email
Triage support tickets, resolving issues or escalating as needed
Support venues in troubleshooting hardware and app-related issues
Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets
Follow SOPs and contribute to improving internal support documentation
Collaborate with operations and tech teams to report trends and system issues
Participate in a rotating shift schedule covering 10am10pm UK time
Essential Requirements:
1+ years of experience in live chat and/or phone-based customer support
Empathetic, calm under pressure, and solution-oriented
Clear and professional communication in both spoken and written English
Quick to learn new tools and tech platforms
Able to multitask and prioritise tasks efficiently
Comfortable working remotely with strong self-discipline
Stable and reliable internet connection
Desirable Experience:
Supporting both B2C and B2B customers
Exposure to hardware or mobile app-based products
Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom
Experience working in a UK-based or international startup
Benefits:
Fully remote and flexible work environment
Opportunity to grow with a fast-scaling international startup
Supportive team culture with regular feedback and performance development
Training and progression opportunities within the global CX team
German Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
German Customer Support Specialist Woodstock Full-time 8am - 5pm (Monday - Friday) Salary: R24 000 - R25 000 CTC per month - depending on experience
About the Client: Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.
About the Role: Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!
Why Work for Them:
- Stay updated and expand your knowledge;
- A great environment that encourages growth and learning;
- Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.
Responsibilities:
- Handle customer inquiries about TV and mobile products via email and chat;
- Troubleshoot and resolve technical issues;
- Keep accurate records of customer interactions;
- Stay informed about product updates and features;
- Ensure software updates are compatible with devices;
- Process repair orders and provide warranty information.
Requirements:
- Minimum 6 months in a similar role;
- Strong problem-solving skills;
- Excellent written English;
- Proficiency with computers and software systems;
- Independent and goal-oriented;
- Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.