Customer Service Representative

Diep River, Western Cape Reader's Warehouse

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CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person

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Customer Service Representative

Cape Town, Western Cape Concentrix

Posted 6 days ago

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Job Title:
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ **2 years customer service experience, call centre AND / OR 6 months Utilities experience**
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly **basic salary of R7524**
+ Fantastic Employee Assistance Programme (EAP)
+ The company covers medical aid for the main member
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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FMCG Customer Service Representative

Cape Town, Western Cape Scholtz Partners International

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Job Description

Salary: R16,500 + Benefits

Cape Town, Western Cape location

Work with a quality wholesale bakery ingredients supplier

Be part of the exciting FMCG industry



About the role:

Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.



Essential Requirements:

2 years of experience in FMCG Customer Service (Food Industry Required)

Minimum 2 years of experience in the Food Industry (FMCG)

Excellent PC skills - ability to adapt to new and existing internal CRM tools

Systems knowledge (Pastel)

Good command of the English Language

Excellent verbal and written communication skills

Professional telephonic etiquette

Ability to work in a fast-paced, high-pressure environment

Initiative and strong follow-through skills

Team player mentality

Hardworking, organized, and excellent work ethic



Perfect for:

Customer-focused professional with FMCG background

Someone who thrives in a dynamic food industry environment

Detail-oriented individual with strong communication skills

Team player who excels under pressure



Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!



Ready to serve excellence?
This advertiser has chosen not to accept applicants from your region.

FMCG Customer Service Representative

Cape Town, Western Cape Scholtz Partners International

Posted today

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Job Description

full-time

Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients. Essential Requirements: 2 years of experience in FMCG Customer Service (Food Industry Required) Minimum 2 years of experience in the Food Industry (FMCG) Excellent PC skills - ability to adapt to new and existing internal CRM tools Systems knowledge (Pastel) Good command of the English Language Excellent verbal and written communication skills Professional telephonic etiquette Ability to work in a fast-paced, high-pressure environment Initiative and strong follow-through skills Team player mentality Hardworking, organized, and excellent work ethic Perfect for: Customer-focused professional with FMCG background Someone who thrives in a dynamic food industry environment Detail-oriented individual with strong communication skills Team player who excels under pressure Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers! Ready to serve excellence?

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Greek speaking Customer Service Representative

8001 Cape Town, Western Cape Language Recruiters

Posted 415 days ago

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Job Description

Permanent

We have an exciting career opportunity for a Greek speaking Customer Service Representative  to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job  opportunity for a Greek  speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!

Your key job  responsibilities as the Greek speaking Customer Service Representative  in Cape Town, South Africa :

Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirements

Requirements for this Greek speaking Customer Service Representative job  in Cape Town, South Africa :

Native/Advanced level in  Greek  language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal record

If you meet the above requirements for this Greek speaking Customer Service Representative job  in Cape Town, South Africa , we would like to hear from you! 

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FMCG Customer Service Representative - Cape Town

Cape Town, Western Cape Scholtz Partners International (Pty) Ltd

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Job Description

FMCG Customer Service Representative - Cape Town 



WHOLESALE BAKERY/CATERING INGREDIENTS



Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client's team!



What we offer: 

Salary: R16,500 + Benefits

Cape Town, Western Cape location



Work with a quality wholesale bakery ingredients supplier

Be part of the exciting FMCG industry



About the role: 

Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients and bakery supplies to bakeries, food manufacturers and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.



Essential Requirements: 

2 years experience in FMCG Customer Service (Food Industry Required)

Minimum 2 years experience in Food Industry (FMCG)

Excellent PC skills - ability to adapt to new and existing internal CRM tools

Systems knowledge (Pastel)

Good command of the English Language

Excellent verbal and written communication skills

Professional telephonic etiquette

Ability to work in fast-paced, high-pressure environment

Initiative and strong follow-through skills

Team player mentality

Hard working, organized, and excellent work ethic



Perfect for: 

Customer-focused professional with FMCG background

Someone who thrives in a dynamic food industry environment

Detail-oriented individual with strong communication skills

Team player who excels under pressure



Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!



Ready to serve excellence?
This advertiser has chosen not to accept applicants from your region.

FMCG Customer Service Representative - Cape Town

Cape Town, Western Cape Scholtz Partners International (Pty) Ltd

Posted today

Job Viewed

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Job Description

full-time

FMCG Customer Service Representative - Cape Town WHOLESALE BAKERY/CATERING INGREDIENTS Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client's team! What we offer: Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients and bakery supplies to bakeries, food manufacturers and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients. Essential Requirements: 2 years experience in FMCG Customer Service (Food Industry Required) Minimum 2 years experience in Food Industry (FMCG) Excellent PC skills - ability to adapt to new and existing internal CRM tools Systems knowledge (Pastel) Good command of the English Language Excellent verbal and written communication skills Professional telephonic etiquette Ability to work in fast-paced, high-pressure environment Initiative and strong follow-through skills Team player mentality Hard working, organized, and excellent work ethic Perfect for: Customer-focused professional with FMCG background Someone who thrives in a dynamic food industry environment Detail-oriented individual with strong communication skills Team player who excels under pressure Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers! Ready to serve excellence?

This advertiser has chosen not to accept applicants from your region.
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Customer Success Manager

Cape Town, Western Cape Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC

Posted 7 days ago

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Job Description

Our client in Logistics is seeking a Customer Success Manager, who will be responsible for developing customer relationships that promote retention and loyalty, to join their team.

The purpose of this role is to lead the Logistics Management Team and to provide support in identifying opportunities to ensure growth of the company, whilst contributing to business and department strategy,

Location: Belville – Cape Town

Job type: Permanent – on site

Duties and Responsibilities

  • Plan and manage staff leave in accordance with operational and statutory requirements
  • Manage recruitment and retention of staff
  • Maintain a credible leadership profile in line with the organisational culture both internally and externally
  • Ensure all staff performance are managed in accordance performance appraisal
  • Ensure staff have the tools (hardware) and support to be effective and productive
  • Ensure the team is functioning as a productive positive unit
  • Manage basic reports
  • Ensure quotes to clients are market related and maximizes profit opportunities
  • Keep data base of competitor/competitive rates
  • Analyse company rates vs market and make necessary adjustments
  • Ensure each quote is checked for accuracy and is professionally presented
  • Implement and drive the sales plan/s
  • Strategically identify, research and implement cutting edge/niche/unexplored opportunities/legislative changes resulting in logistic solutions for our clients
  • Identify and attend strategic networking events and industry forums to ensure the company remains in the loop with industry changes and client needs
  • Ensure consistent service level offering is provided to all clients
  • Ensure company systems are implemented consistently in all clients (new and old)
  • Identify and drive updates and changes needed to ensure optimization of internal systems, processes and procedures
  • Build and develop client relationships

Minimum Requirements

  • Experience 3–5 years in Customer Success, Account Management, or Client Relationship Management.
  • Understanding of competition, market and industry trends
  • Solid understanding of Logistics Solutions
  • Knowledge of fruit industry and shipping line activities

Skills

  • Strong communication and interpersonal skills
  • Excellent problem-solving and conflict-resolution abilities.
  • Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

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Customer Service Associate

Cape Town, Western Cape Charm Recruit

Posted 19 days ago

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Job Description

Key Responsibilities:


Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:


Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

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Customer Service Support Consultant

Cape Town, Western Cape Western Cape Recruitment

Posted 5 days ago

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Job Description

Our client, who is a leading Technical Services Provider in Cape Town, is seeking a Customer Service and Support Consultant to provide professional support to both internal and external customers. Part of the duties stipulated will include advising and educating customers on the different billing models, handling monthly account queries via telephone, WhatsApp chatbot, and company ticketing system, as well as managing help tickets which includes creating, assigning, escalating, following up, and resolving tickets. You will also be performing administrative duties such as following up of failed communication with customers, updating of customer profiles, reporting, and sending bulk emails and SMSs to customers.
 
Requirements:
Matric
2 Years of experience in a call centre/customer support environment
Computer literacy with proficiency in MS Outlook, MS Excel, and MS Word
Bilingual with formal business writing and professional communication in both Afrikaans and English
Strong administration, organising, and problem-solving skills
 
Kindly note that if you have not received any feedback 2 weeks after your application, please consider your application unsuccessful.
This advertiser has chosen not to accept applicants from your region.
 

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