68 Customer Service Skills jobs in Cape Town
Customer Service Representative
Posted today
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CUSTOMER SERVICE AGENT
Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.
Key performance Areas:
· Answering incoming calls
· Responding to all assigned incoming emails from various platforms
· Immediate response to all Social Media tickets
· Process all assigned paid for orders within 24 hours
· IBT requests to be placed on google docs and followed up to ensure stock has been sent
· Inform customer of no-stock and confirm vouchers or refund to complete the ticket
· Place orders for publisher stock
· Ensure that each order is completed within the specified time
· Ensure that customers are kept informed of their order status
· Follow up with warehouse staff if order has not been shipped out on time
· Creating waybills for completed orders
· Assist customer withs backorder and special orders
· Follow process and keep customers informed when there is a quote requests
· Assist schools with quotes
· Follow up on pending payments
· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)
·Minimum requirements
· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)
· Computer literate
· Previous experience in a similar role
· Book knowledge is a BIG advantage
· Being a team player
· Good communication skills
Job Type: Contract
Work Location: In person
Customer Service Representative

Posted 6 days ago
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Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ **2 years customer service experience, call centre AND / OR 6 months Utilities experience**
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly **basic salary of R7524**
+ Fantastic Employee Assistance Programme (EAP)
+ The company covers medical aid for the main member
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
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FMCG Customer Service Representative
Posted today
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Job Description
Cape Town, Western Cape location
Work with a quality wholesale bakery ingredients supplier
Be part of the exciting FMCG industry
About the role:
Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.
Essential Requirements:
2 years of experience in FMCG Customer Service (Food Industry Required)
Minimum 2 years of experience in the Food Industry (FMCG)
Excellent PC skills - ability to adapt to new and existing internal CRM tools
Systems knowledge (Pastel)
Good command of the English Language
Excellent verbal and written communication skills
Professional telephonic etiquette
Ability to work in a fast-paced, high-pressure environment
Initiative and strong follow-through skills
Team player mentality
Hardworking, organized, and excellent work ethic
Perfect for:
Customer-focused professional with FMCG background
Someone who thrives in a dynamic food industry environment
Detail-oriented individual with strong communication skills
Team player who excels under pressure
Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!
Ready to serve excellence?
FMCG Customer Service Representative
Posted today
Job Viewed
Job Description
Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients. Essential Requirements: 2 years of experience in FMCG Customer Service (Food Industry Required) Minimum 2 years of experience in the Food Industry (FMCG) Excellent PC skills - ability to adapt to new and existing internal CRM tools Systems knowledge (Pastel) Good command of the English Language Excellent verbal and written communication skills Professional telephonic etiquette Ability to work in a fast-paced, high-pressure environment Initiative and strong follow-through skills Team player mentality Hardworking, organized, and excellent work ethic Perfect for: Customer-focused professional with FMCG background Someone who thrives in a dynamic food industry environment Detail-oriented individual with strong communication skills Team player who excels under pressure Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers! Ready to serve excellence?
Greek speaking Customer Service Representative
Posted 415 days ago
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Job Description
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa :
Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirementsRequirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa :
Native/Advanced level in Greek language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal recordIf you meet the above requirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa , we would like to hear from you!
FMCG Customer Service Representative - Cape Town
Posted today
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Job Description
WHOLESALE BAKERY/CATERING INGREDIENTS
Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client's team!
What we offer:
Salary: R16,500 + Benefits
Cape Town, Western Cape location
Work with a quality wholesale bakery ingredients supplier
Be part of the exciting FMCG industry
About the role:
Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients and bakery supplies to bakeries, food manufacturers and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.
Essential Requirements:
2 years experience in FMCG Customer Service (Food Industry Required)
Minimum 2 years experience in Food Industry (FMCG)
Excellent PC skills - ability to adapt to new and existing internal CRM tools
Systems knowledge (Pastel)
Good command of the English Language
Excellent verbal and written communication skills
Professional telephonic etiquette
Ability to work in fast-paced, high-pressure environment
Initiative and strong follow-through skills
Team player mentality
Hard working, organized, and excellent work ethic
Perfect for:
Customer-focused professional with FMCG background
Someone who thrives in a dynamic food industry environment
Detail-oriented individual with strong communication skills
Team player who excels under pressure
Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!
Ready to serve excellence?
FMCG Customer Service Representative - Cape Town
Posted today
Job Viewed
Job Description
FMCG Customer Service Representative - Cape Town WHOLESALE BAKERY/CATERING INGREDIENTS Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client's team! What we offer: Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients and bakery supplies to bakeries, food manufacturers and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients. Essential Requirements: 2 years experience in FMCG Customer Service (Food Industry Required) Minimum 2 years experience in Food Industry (FMCG) Excellent PC skills - ability to adapt to new and existing internal CRM tools Systems knowledge (Pastel) Good command of the English Language Excellent verbal and written communication skills Professional telephonic etiquette Ability to work in fast-paced, high-pressure environment Initiative and strong follow-through skills Team player mentality Hard working, organized, and excellent work ethic Perfect for: Customer-focused professional with FMCG background Someone who thrives in a dynamic food industry environment Detail-oriented individual with strong communication skills Team player who excels under pressure Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers! Ready to serve excellence?
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Customer Success Manager
Posted 7 days ago
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Job Description
Our client in Logistics is seeking a Customer Success Manager, who will be responsible for developing customer relationships that promote retention and loyalty, to join their team.
The purpose of this role is to lead the Logistics Management Team and to provide support in identifying opportunities to ensure growth of the company, whilst contributing to business and department strategy,
Location: Belville – Cape Town
Job type: Permanent – on site
Duties and Responsibilities
- Plan and manage staff leave in accordance with operational and statutory requirements
- Manage recruitment and retention of staff
- Maintain a credible leadership profile in line with the organisational culture both internally and externally
- Ensure all staff performance are managed in accordance performance appraisal
- Ensure staff have the tools (hardware) and support to be effective and productive
- Ensure the team is functioning as a productive positive unit
- Manage basic reports
- Ensure quotes to clients are market related and maximizes profit opportunities
- Keep data base of competitor/competitive rates
- Analyse company rates vs market and make necessary adjustments
- Ensure each quote is checked for accuracy and is professionally presented
- Implement and drive the sales plan/s
- Strategically identify, research and implement cutting edge/niche/unexplored opportunities/legislative changes resulting in logistic solutions for our clients
- Identify and attend strategic networking events and industry forums to ensure the company remains in the loop with industry changes and client needs
- Ensure consistent service level offering is provided to all clients
- Ensure company systems are implemented consistently in all clients (new and old)
- Identify and drive updates and changes needed to ensure optimization of internal systems, processes and procedures
- Build and develop client relationships
Minimum Requirements
- Experience 3–5 years in Customer Success, Account Management, or Client Relationship Management.
- Understanding of competition, market and industry trends
- Solid understanding of Logistics Solutions
- Knowledge of fruit industry and shipping line activities
Skills
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict-resolution abilities.
- Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful
Customer Service Associate
Posted 19 days ago
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Job Description
Key Responsibilities:
Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader
Requirements:
Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred
Customer Service Support Consultant
Posted 5 days ago
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Job Description
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Requirements:
Matric
2 Years of experience in a call centre/customer support environment
Computer literacy with proficiency in MS Outlook, MS Excel, and MS Word
Bilingual with formal business writing and professional communication in both Afrikaans and English
Strong administration, organising, and problem-solving skills
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Kindly note that if you have not received any feedback 2 weeks after your application, please consider your application unsuccessful.