849 Customer Service Skills jobs in South Africa

We are seeking a friendly, reliable, and professional Customer Service Representative to join our team. The ideal candidate will be the first of contact for our customers, ensuring their needs are met with efficiency, accuracy, and care.

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person

FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop protection technologies – including Dodhylex active, Isoflex active, rimisoxafen, and fluindapyr – to help farmers increase the productivity and resilience of their land. Our employees are at the heart of this innovation. We're looking for bold thinkers and collaborative doers. At FMC, your ideas matter. From day one, you'll contribute to meaningful work that drives progress in agriculture, supported by a culture that values integrity, safety, respect, and results. Join us in advancing the future of agriculture. Together, we're building a more resilient planet – one innovation at a time.

About Us

At FMC Agricultural Solutions, we are dedicated to providing innovative crop protection solutions to growers worldwide. With the commitment of our 5,200 employees, we have established ourselves as one of the six largest crop protection manufacturers globally

For more information, please visit

For our office in Centurion, we are looking for a

Customer Service Representative

We are seeking a proactive and detail-oriented Customer Service & Order Management Specialist to join our team. This role is pivotal in ensuring exceptional service delivery through effective communication with customers and internal stakeholders. The successful candidate will act as the primary liaison between the company and its customers, managing orders and supporting the Commercial organization to meet business needs and sales targets

What you'll do with us:

• Process and manage customer orders using SAP, ensuring timely communication with customers, warehouse, and transport teams.
• Coordinate with the Commercial team to approve special deals and customer-specific requests.
• Apply FIFO principles during batch selection while considering stock age.
• Ensure timely goods issue processing upon receiving proof of collection from the warehouse.
• Maintain accurate records of orders, delivery notes, and invoices for audit and tracking purposes.
• Ship sample products to laboratories for reanalysis and shelf-life testing as requested.

Your qualification & attributes:

• Minimum 3 years of experience in customer service, preferably within the agrochemical industry.
• Strong proficiency in SAP for order processing and tracking.
• Fluent in English; Afrikaans language skills are advantageous.
• Familiarity with inventory management principles, including FIFO.
• Understanding of invoicing processes and month-end procedures.
• Ability to manage product allocation, delivery prioritization, and open order lists.

Are you ready to make an impact?

If you are passionate about making a difference and share our values of diversity, collaboration, and quality, we encourage you to submit your application today. We eagerly await hearing from you

FMC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. Employment decisions at FMC are based on business needs, job requirements, and individual qualifications. We value diversity and strive to ensure that our hiring and employment practices support a work environment that is free from discrimination and harassment.

We're Hiring Join EXL as a Customer Service Representative

Hey there

Are you someone who
loves
helping others, solving problems, and bringing positive energy to every conversation? Then we want
YOU
on our team at
EXL

We're on the lookout for friendly, driven, and people-first individuals to join us as
Customer Service Representatives
— the real heroes behind every great customer experience.

Requirements

• 1 year of experience in the medical environment (Call Centre/Receptionist).
• Matric certificate/equivalent.
• Excellent verbal communication skills in English.
• Clear criminal and Credit record.
• Hunger for GROWTH

Why EXL?

At
EXL
, you're not just a number — you're part of something bigger. We believe in growing together, celebrating wins, and creating a workplace where
you
can shine

Let's make great things happen together

"In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets"

The ideal candidate loves talking to people and proactively solving problems You will be responsible for making customers happy

Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and more

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Administrative tasks.
• Work US business hours.

Qualifications

• Sales experience and comfort.
• Typing at least 50 words per minute.
• 1-5 years of customer service experience.
• Knowledge of Google Workspace and various customer relationship management softwares.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Compensation:

R2000-R35000 per month depending on skill and experience.

Additional requirements:

• Quite and professional home office.
• Fast, reliable computer and second monitor.
• Internet speed faster than 50 mbs.

Hi Thank you for taking the time to read this job posting. My name is Riggs Powell, and I am the Owner of Units of Utah, based in beautiful Salt Lake City, Utah. UNITS is a national brand and we have been operating in Utah since 2008. Our goal is to grow significantly over the next couple of years and we need someone to help with our back office work. This role is crucial to the success of our business. I would encourage you to take a moment to read through this job posting and if you feel like you'd be a good fit or want to learn more, please reach out to me as I'd love to meet you.

Customer Service Representative (CSR) Position Description and Overview :

A UNITS CSR is an energetic, professional, outgoing self-starter who has excellent
sales
skills, and is a team player who works well with others. This individual will use their superb marketing and customer service skills to provide and maintain our 5-Star service and reputation. He/she aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The CSR pays close attention to detail and has light bookkeeping and computer skills. Candidates will provide outstanding customer service including assessing and resolving customer problems, and professionally handling telephone and on-line inquiries. Logistics planning experience preferred.

Essential Duties and Responsibilities

• Assist callers with answers to questions regarding moving and portable storage, pricing, services, and merchandise.

• Follow-up on inbound on-line quote requests quickly to drive business growth and provide excellent, local customer service.

• Enter reservations and maintain accurate customer information database for scheduling, estimates, and billing purposes.

• Communicate and coordinate with delivery specialist(s) to assure alignment with customer needs.

• Daily logistics planning in concert with delivery specialist(s) for scheduling and optimization.

• Call on potential residential and commercial clients to promote the franchisee.

• Handle customer issues and possess the ability to problem-solve ensuring high customer satisfaction and the advancement of the UNITS brand.

• Become knowledgeable about UNITS equipment, products, and services, and serve as a credible and effective representative of the brand.

• Clerical duties such as paperwork, responding to emails and assisting other employees.

• General office and warehouse management duties as needed

Requirements

• Perfect english

• Ability to study and understand the local culture and geographic region we service (The state of Utah)

• Ability to work 8 am- 5 pm Monday- Saturday. (You will have days off in there, but that is when we are open)

•
High-energy, 'can do' attitude, ready to jump in where ever needed and wear many hats

• Well organized with the ability to manage multiple tasks, set priorities, and problem solve to exceed

customer expectations

• Excellent communication skills, written and verbal, especially the ability to succinctly and persuasively describe the UNITS products and services to prospective customers

• Must be able to work both as a team player and independently to meet company goals and achieve

success.

Qualifications

• High School diploma, or equivalent preferred

• Prior customer service experience within the service industry preferred

• Proficient in Windows & Google applications - i.e. Word, Excel, PowerPoint, Sheets, Gmail

• Clear background check

Compensation Details

• Pay Range: $8-10 USD/Hour base pay depending on experience, performance incentives will be paid on top of base pay.

• Implement the unit operations plan by understanding key activities, projects, and performance indicators; communicating objectives to relevant stakeholders; and monitoring execution on a daily basis.
• Report on performance by tracking unit outcomes against targets, identifying progress and areas of concern, and submitting them quarterly or as required.
• Manage unit performance by continuously monitoring results, detecting anomalies, and executing corrective actions on a monthly basis or as operational needs arise.
• Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
• Drive effective utilisation and continuous development of unit systems.
• Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
• Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
• Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
• Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
• Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
• Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
• Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
• Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
• Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
• Prepare regular reports and presentations to support operational and management decision-making.
• Uphold company policies, SHE standards, and compliance frameworks across all activities.
• Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
• Monitor expenditure within budget by understanding cost components, approving spend in alignment with financial policies, and conducting monthly reviews.
• Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
• Monitor SHE performance by establishing clear standards, ensuring timely completion of monitoring activities, and resolving issues within defined deadlines.
• Maintain ongoing SHE compliance by reviewing current practices, identifying deviations, and correcting them within established timelines.
• Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration.
• Manage service provider performance by tracking service level agreements, monitoring delivery against standards, identifying issues, and applying corrective actions when necessary.
• Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance.
• Engage with team members consistently and be an active, dependable presence in daily team activities.
• Identify personal development needs and source suitable capacity-building opportunities.
• Obtain the necessary approvals and successfully complete relevant self-development activities to enhance skills and competencies.
• Support the organization by participating in company-wide events and initiatives.

• Actively contribute to company-driven activities and consistently demonstrate the Enaex values in all professional interactions.

• Matric / Grade 12 or equivalent

• National Diploma in supply chain or similar
• 4+ years within a customer service environment

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Coordinating with auditors on operations audit such as ISO/IEC 17025:2017 etc.

• Any other work assigned by the management/branch

• Looking after all customer needs and ensuring customer satisfaction

• Coordinating with Operations and Laboratory, compiling information and submitting same to customers through MSK IMS or other means of communication in a manner that is comprehensive, accurate, in time and matches customer requirements for information

• Ensure timely certification and billing

• Tracking credit limits in coordination with Accountant for each customer prior to new job/ vessel hosting

• Getting repeat orders from existing customers by checking their company financial background in terms of payment

• Coordinating on result finalization for vessels

• Preparing related MIS such as Vessel MIS, Activity Report, Customer Complain, Customer Feedback, Market share etc.

• Assure best services through EADA tools like i-APT etc.

• Visit Laboratory when required to check and maintain documents in Laboratory.

Qualifications

• At least 2 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

PRIMARY PURPOSE OF THE JOB

• Manage and Action assigned Customer Enquiries and Complaints in a professional manner whilst remaining aligned to the Customer Centric Delivery in accordance with defined Service Level Targets. With the guidance of the Team Leader, be required to action all Voice, Email, social media and Web enquiries and complaints. This includes management and adherence to key workflow processes as defined by Client

KEY PERFORMANCE AREAS (KPA's)

2.1 DELIVERABLE - PERFORMANCE MANAGEMENT SERVICE LEVEL TARGETS

As a Customer Service Agent, you are required to maintain day-to-day delivery, in line with Key Performance Targets and Adhere to the Prescribed Schedule and Rosters while Actioning Escalations.

DESCRIPTION OF DELIVERABLE

Daily, weekly and monthly call management when on shift to ensure maintenance of Service Target Levels, which are to exceed 80% or an Average Speed of Answer of 20 seconds;

Daily, weekly and monthly, required action to ensure Service Target Level delivery of Case Logging which are to be logged within 1 Hour from receipt of calls or via Email

Daily, weekly and monthly, required action to ensure Service Target Level delivery for Case Resolution rates, which are to exceed 95%;

Daily, weekly and monthly, action to ensure Service Target Level delivery of Call and Data Quality through coaching, which is to exceed 90%;

Daily, weekly and monthly, feedback on key indicators which include:

-

Average Talk Time: compliance with an average of 3 Minutes

-

Call Answer Management: compliance with an average of 95% to be answered

-

Break Times: compliance with a total of 1 Hour per shift per day

Daily, Weekly and Monthly required action to ensure performance and Customer Service delivery remains in line with Client requirements and defined case management workflow processes.

OTHER ROLE SPECIFIC REQUIREMENTS

Assists customers by answering product and service related questions; suggesting information about other products and services.

Managing relevant Loyalty Program information.

Maintains customer records by updating case information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Good knowledge and understanding of Customer services;

Working experience within a contact centre environment;

Maintain client relationships and remain professional in all activities relating to the Customer Experience division.