14 Customer Service Representatives jobs in Randfontein

Position Purpose:

Provide Customer Experience and is responsible for assisting the customers' needs. Through engagements with the customer, to build trust and connection and resolve requests with acknowledgement and care. Grow and maintain knowledge and understanding of the customer journey and their emotional reactions. Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Provide personalised clinical servicing through the omni channel experience focusing on the overall care quality of interaction between our customers and the brand. Provide holistic care that is personalised and accessible, managing the care journey end to end. Commit to our service care charter striving to continuously make a positive difference.

Experience:

2 years Managed Care Operations experience,1 – 2 years Customer Servicing Experience

Qualifications:

Matric, Higher Certificate / NQF level 5 (1 – 3 year certification course) recommended

Client service delivery and quality

Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

Defined legal, statutory and regulatory compliance is maintained at the required standards, Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Drive Brand Loyalty(GJ

Being a brand ambassador, allowing the brand presence to be felt as an extension of the experience

Financial Management

Contribute to cost savings within the department to assist with financial goals and targets

Identify and Assist Care Management (GJ

Identify and analyse the need of the customers through patience and an empathetic approach -Taking proactive steps to resolve and care for the customers feelings and experience -Caring holistically for the patient journey and their support structures -Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Care Service Requests(GJ

Servicing all key stakeholders in the moment across all care servicing channels as required until the clinical service request has been resolved -Educating stakeholders on self-help digital servicing tools -Connecting with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across our brand authentically Providing a seamless, progressive and holistic approach, understanding the customer's needs

Manage Excellent Experiences(GJ

Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach -Deliver excellence in customer experience through acknowledgement of feelings and perception -Strive to identify areas of improvement and sharing of ideas with your team -Collaborate with all teams to enable peer to peer learning

Operating Model

Meet delivery objectives through working with other team memberswithin and linked to the department / project, resolve operational performance variations and problems and escalate unresolved issues to higher levels, ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy

Keep up to date with operational changes implemented in response to important external influences, Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities, Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Stakeholder Management

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved, Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Manage Care Service Requests:

-Service all key stakeholders in the moment across all care servicing channels as required until the clinical service

request has been resolved.

-Educate stakeholders on self

-help digital servicing tools.

-Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across

our brand authentically.

-Provide a seamless, progressive and holistic approach, understanding the customer's needs.

Identify and Assist Care Management:

-Identify and analyse the need of the customers through patience and an empathetic approach.

-Take proactive steps to resolve and care for the customers feelings and experience.

-Care holistically for the patient journey and their support structures.

-Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Excellent Experiences:

-Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach.

-Deliver excellence in customer experience through acknowledgement of feelings and perception.

-Strive to identify areas of improvement and sharing of ideas with your team.

-Collaborate with all teams to enable peer to peer learning.

Knowledge

-Customer preferences and personality styles

-Health legislation and regulatory

-Healthcare facilities industry

-Customer service operations

-Health Care Industry

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful
.

Our team is looking for a client service representative who can assist with customer communication, quoting and other administrative tasks.

Work is onsite daily in Stormill, Roodepoort.

Remuneration is R R16 000 cost-to-company per month
, depending on experience. 3 month contract with a view to become permanent employment based on performance.

Non-negotiable requirements:

• Attention to detail
• Some experience in client services and/or sales.
• Good work ethic
• Great attitude
• Clear written and verbal communication skills (English, Afrikaans would be a bonus)
• Candidate must have their own transport and drivers license.

Please submit your CV and kindly note that you will not be considered unless you fit within the provided requirements.

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Job Purpose
The Client Services Consultant (GI) will be responsible for contributing to the high standard of quality of all processes within the Glacier International Client Services team which includes the client take on process, maintenance of investment plans, client contact (email/ telephone) as well as managing all tasks related to our third party providers.

Key Outcomes

The following outcomes will be expected to be achieved by the Client Services Consultant (GI):

Verifying of Instructions received from various stakeholders

• To update client instructions into the administration system and ensuring the constant update of the workflow system
• To ensure that all client instructions received comply with Business Rules and Bermudian legal regulations
• To assist in preventing fraud and money laundering by adhering to Bermudian legal and business requirements
• To perform risk ratings and due diligence on all clients, including Offshore Trusts and companies.
• To liaise with the relevant role players e.g. intermediaries/ clients/broker consultants and obtain any outstanding information/ documentation or to clarify instructions received
• To liaise with Offshore administrators to ensure that all the client' instructions are finalised
• To co-ordinate the new business account opening procedures with the administrator and offshore stockbrokers
• To attend queries related to investments in the Glacier International product set

Key Outcomes continued

Reporting

• Ensure that you report suspicious activities timeously to the relevant Departments
• Reporting of service failures to the relevant Senior Consultant and then escalated to Client Services Manager.

Protecting the Glacier Brand and building relationships

• Play a key role in fostering positive client relationships and the retention of clients
• Build and establish relationships with internal departments to enhance organisational effectiveness and efficiency
• Active participation in the business's continuous improvement by identifying and proposing solutions to process and service-related failures

Qualifications And Experience

• Matric/ Grade 12
• 1 to 2 years' experience in the Offshore Investments environment is essential
• A tertiary qualification will be an advantage
• Proven track record in providing excellent client service
• Excel intermediate level
• Strong verbal and written communication skills (English)

Competencies

• Being Resilient
• Drives Results
• Cultivates Innovation
• Collaborates
• Client Focus
• Attention to Detail
• Accuracy
• Flexibility (overtime)
• Ownership
• Decision making and accountability

Attributes

• Positive, can do attitude
• Self-motivated
• Honesty, integrity and respect
• Ability to perform under pressure and adapt to change
• Resilience and Tenacity
• Assertive and confident
• Ability to co-operate and thrive both within an independent and team environment

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time
Closing Date: 12 September 2025

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
Glacier is committed to excellence and striving towards Employment Equity.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings,protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people,communities and businesses. Visit us at

Additional Information
This is a general talent pool advertisement. By applying, you are expressing your interest in being considered for future job opportunities within our organization. Please note that this is not an active vacancy, and you may not receive an immediate response. We encourage you to apply to other relevant roles that are currently open, and we will contact you when a suitable position becomes available.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
Effective execution of retirement fund administration in line with business, legislative and industry requirements, thereby improving overall client experience.

Requirements
Experience And Qualifications

• Matric or equivalent.
• 2 - 3 Years' experience in a financial services administration environment.
• Employee benefits experience will be an advantage.

Duties & Responsibilities

• Taking ownership of complaints and ensuring they are resolved timeously and effectively.
• Providing first time resolution on escalated complaints.
• Engaging in effective communication and delivering according to SLA's.
• Service recovery and client relationship restoration.
• Dealing with client requests in a competent, efficient and professional manner.
• Client / Broker visits where required.
• Client relationship building.
• Prepare Employer / Broker reports.
• Contributions – Understanding of retirement fund contributions process, including collection, recording and reconciliation as well as management of defaults in line with the S13A prescripts.
• Claims – Ability to process various exits including Withdrawals, Retrenchments, Retirements as well as knowledge of the full Death benefit processing in line with S37 of the PFA.
• Transfers In and Out – Ability to process S14 transfers and perform the requisite reconciliations.
• Client Servicing – Ability to address queries and resolve complaints expeditiously raised by members in both spoken (telephonically and face-to-face) as well as written communication (email).
• In conjunction with the Administration Manager be accountable for the coordination of service delivery both internally and externally.
• Support the Portfolio Manager that enables efficient and effective client service.
• Ensuring all risks are mitigated and escalated where necessary.
• Report on findings of complaints to avoid reoccurrence.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Effectively utilising IT systems to ensure accuracy of documentation.
• Ensuring adherence to organisational best practice and legislative requirements.
• Maintaining broad product knowledge in order to effectively and accurately respond to customer complaints.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times.
• Make recommendations to improve client service and fair treatment of clients.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client experience.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

Competencies

• Analytical thinking.
• Business acumen.
• Presentation and facilitation skills.
• Planning and Organising.
• Interpersonal Relationships.

Overview

We are one of SA's largest independent distributors of uniquely developed financial products based in Roodepoort. We are looking for a career-oriented individual with a flair for the sales industry someone who can groom into a leadership role.

• 2 years of sales experience
• Matric certification / NQF level 4 and a valid South African ID
• Excellent communication, problem-solving and self-motivation
• Consistently exceed sales targets and strive for excellence

• Contribute to achieving sales targets and supporting sales team activities

• Competitive commission structure with unlimited earning potential
• Career growth opportunities with clear progression paths
• Recognition and rewards program for top performers
• Full in-house training to enhance your sales skills

Ready to take your sales career to the next level

Email your CV Matric / NQF Level 4 and SA ID to: emailprotected

Call:

Only shortlisted candidates will be contacted

• Experience: Unclear Seniority
• Employment Type: Full-Time
• Vacancy: 1
• Key Skills: Athletics, Fitness, Facilities Management, Agriculture, Communication, Archicad

Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.

• Customer understanding: Identifies and understand customer needs.
• Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape).
• Relationship management: Together with the team, the CS sales manager manages customer relationships with the main focus on CS topics.
• Responsible for sales in the non-food business in chain conveyor and components.
• Sales and Quotation support: Responsible for initiating the quotation process for CS offering.
• Generates sales leads for equipment/plant business.
• Support the ASM in the specific business.
• CRM: Utilization and responsibility for dedicated data set.
• Develop CS Business in the BU related in order to reach the budget.

• Minimum 5 years of sound professional experience.
• External: Former plant, maintenance, operations manager.
• Basic Mechanical / Industrial engineering education.
• Fundamentals of business administration and marketing.
• Tools: MS Office + Internal software: Intranet (B-World, SAP Quotation, CRM, etc.).
• Business Knowledge: Knowledge of major value drivers of customer P&L, and ability to explain the impact of the company's services (ROI).
• Technical knowledge to understand customer needs: Sufficient technical background (depends on market) to understand client processes, not only machines but overall transformation process and operations processes.
• Knowledge of sales and service in process engineering operations.
• Knowledge of mining / energy sector.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.