149 Customer Service Representatives jobs in Eastern Cape

Job Description
To contribute to the performance of the Call Centre through accurate order

taking and monitoring, customer liaison and communication with internal

functional departments.

• Processing of orders according to the information received from customers
• Ensure pricing on captured orders are correct
• Ensure queries, complaints, concerns resolved or escalated as per procedure
• Ensure daily filing is done according to departmental requirements
• Ensure that all reports are completed and communicated
• Workflows completed as per system requirements
• Ensure that clients' needs are met according to their expectations
• Computer literacy - Strong Computer skills - fast processing
• Liaising with internal and external customers
• Distribution and Order Maintenance on Order Action on a daily basis

Qualification Requirements

• Grade 12 (matric) certificate or equivalent
• Competent in Ms Office e.g. Excel and Word

Experience Requirements

• At least 1-year experience in FMCG sales environment
• At least 1-year experience in the field of sales administration, executions or call centers
• Previous Call Centre experience will be advantageous

Key Outputs

• Business procedures, rules and processes
• In house systems
• Product and portfolio
• Assertiveness
• Communication skills (written and verbal)
• Numerical ability
• Problem solving
• Innovation
• Teamwork
• Accountability
• Sense of urgency
• Respect
• Computer literacy - Strong Computer skills - fast processing

Get AI-powered advice on this job and more exclusive features.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational call centre support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency and a personal touch.

We Are Hiring!

We are seeking a Client Services Representatives for our US based client, who is a mobile dental care provider to for residents in nursing homes. This is a non-clinical, administrative role that involves liaising between dental practitioners and patient representatives (e.g. family members, nursing homes, or Power of Attorneys) to obtain consent for recommended dental procedures.

The right candidate will need to be emotionally strong, patient, empathetic with good analytical and communication skills.

NB - Working Hours:

• Monday to Friday
• 9:00am to 18:00pm Eastern Standard Time (EST) (15:00pm to 00:00am South African Standard Time (SAST). These hours are subject to change in accordance with daylight saving time in the United States.)
  
  

• Work Environment: This is a remote role for South African Citizens only
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without a fixed fibre line CANNOT be considered
• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered
  
  

• Manage large amount of communications, both phone and email
• Review dental procedure reports submitted by dentists
• Contact patient representatives (nursing home staff, family members, or POAs) to explain the required dental treatment and obtain consent
• Clearly communicate dental terminology and procedures, ensuring understanding and comfort
• Maintain accurate records of communication, consents, and follow-ups
• Coordinate effectively with internal dental teams to ensure timely treatment approvals
• Use discretion, empathy, and professionalism during sensitive conversations
• Think creatively and independently to resolve approval or communication issues
• Provide exceptional customer care and build trust with all stakeholders
  
  

• Previous experience in healthcare, dental, or customer care roles strongly preferred
• Solid understanding of medical and dental terminology (or ability to quickly research and comprehend)
• Excellent verbal communication and telephone etiquette
• Strong organisational and multitasking abilities
• High level of tech-savviness; comfortable working with multiple digital tools
• Empathetic, caring, and patient personality with the ability to stay composed under pressure
• Adaptability to new systems and processes - willingness to follow detailed instructions
• Ability to work independently and take initiative in solving problems
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at ISTA Solutions by 2x

Get notified about new Client Services Representative jobs in South Africa .

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa $2,500.00-$,000.00 1 week ago

Johannesburg, Gauteng, South Africa 2,500.00- 3,000.00 4 days ago

Cape Town, Western Cape, South Africa 2,500.00- 3,000.00 4 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Cape Town, Western Cape, South Africa 2,500.00- 3,000.00 1 week ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 1 month ago

City of Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 2 weeks ago

Pretoria, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 day ago

Pretoria, Gauteng, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational call centre support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency and a personal touch.

We Are Hiring!

We are seeking a Client Services Representatives for our US based client, who is a mobile dental care provider to for residents in nursing homes. This is a non-clinical, administrative role that involves liaising between dental practitioners and patient representatives (e.g. family members, nursing homes, or Power of Attorneys) to obtain consent for recommended dental procedures.

The right candidate will need to be emotionally strong, patient, empathetic with good analytical and communication skills.

NB - Working Hours:

• Monday to Friday
• 9:00am to 18:00pm Eastern Standard Time (EST) (15:00pm to 00:00am South African Standard Time (SAST). These hours are subject to change in accordance with daylight saving time in the United States.)
  
  

• Work Environment: This is a remote role for South African Citizens only
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without a fixed fibre line CANNOT be considered
• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered
  
  

• Manage large amount of communications, both phone and email
• Review dental procedure reports submitted by dentists
• Contact patient representatives (nursing home staff, family members, or POAs) to explain the required dental treatment and obtain consent
• Clearly communicate dental terminology and procedures, ensuring understanding and comfort
• Maintain accurate records of communication, consents, and follow-ups
• Coordinate effectively with internal dental teams to ensure timely treatment approvals
• Use discretion, empathy, and professionalism during sensitive conversations
• Think creatively and independently to resolve approval or communication issues
• Provide exceptional customer care and build trust with all stakeholders
  
  

• Previous experience in healthcare, dental, or customer care roles strongly preferred
• Solid understanding of medical and dental terminology (or ability to quickly research and comprehend)
• Excellent verbal communication and telephone etiquette
• Strong organisational and multitasking abilities
• High level of tech-savviness; comfortable working with multiple digital tools
• Empathetic, caring, and patient personality with the ability to stay composed under pressure
• Adaptability to new systems and processes - willingness to follow detailed instructions
• Ability to work independently and take initiative in solving problems
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at ISTA Solutions by 2x

Get notified about new Client Services Representative jobs in South Africa .

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa $2,500.00-$,000.00 1 week ago

Johannesburg, Gauteng, South Africa 2,500.00- 3,000.00 4 days ago

Cape Town, Western Cape, South Africa 2,500.00- 3,000.00 4 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Cape Town, Western Cape, South Africa 2,500.00- 3,000.00 1 week ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 1 month ago

City of Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 2 weeks ago

Pretoria, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 day ago

Pretoria, Gauteng, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational call centre support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency and a personal touch.

We Are Hiring!

We are seeking a Client Services Representatives for our US based client, who is a mobile dental care provider to for residents in nursing homes. This is a non-clinical, administrative role that involves liaising between dental practitioners and patient representatives (e.g. family members, nursing homes, or Power of Attorneys) to obtain consent for recommended dental procedures.

The right candidate will need to be emotionally strong, patient, empathetic with good analytical and communication skills.

NB - Working Hours:

• Monday to Friday
• 9:00am to 18:00pm Eastern Standard Time (EST) (15:00pm to 00:00am South African Standard Time (SAST). These hours are subject to change in accordance with daylight saving time in the United States.)
  
  

• Work Environment: This is a remote role for South African Citizens only
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without a fixed fibre line CANNOT be considered
• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered
  
  

• Manage large amount of communications, both phone and email
• Review dental procedure reports submitted by dentists
• Contact patient representatives (nursing home staff, family members, or POAs) to explain the required dental treatment and obtain consent
• Clearly communicate dental terminology and procedures, ensuring understanding and comfort
• Maintain accurate records of communication, consents, and follow-ups
• Coordinate effectively with internal dental teams to ensure timely treatment approvals
• Use discretion, empathy, and professionalism during sensitive conversations
• Think creatively and independently to resolve approval or communication issues
• Provide exceptional customer care and build trust with all stakeholders
  
  

• Previous experience in healthcare, dental, or customer care roles strongly preferred
• Solid understanding of medical and dental terminology (or ability to quickly research and comprehend)
• Excellent verbal communication and telephone etiquette
• Strong organisational and multitasking abilities
• High level of tech-savviness; comfortable working with multiple digital tools
• Empathetic, caring, and patient personality with the ability to stay composed under pressure
• Adaptability to new systems and processes - willingness to follow detailed instructions
• Ability to work independently and take initiative in solving problems
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at ISTA Solutions by 2x

Get notified about new Client Services Representative jobs in South Africa .

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa $2,500.00-$,000.00 1 week ago

Johannesburg, Gauteng, South Africa 2,500.00- 3,000.00 4 days ago

Cape Town, Western Cape, South Africa 2,500.00- 3,000.00 4 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Cape Town, Western Cape, South Africa 2,500.00- 3,000.00 1 week ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 1 month ago

City of Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 2 weeks ago

Pretoria, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 day ago

Pretoria, Gauteng, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Summary

Progressive Technology is seeking motivated and customer-oriented individuals to join our remote weekend call center team. As a Call Center Representative, you will be the first point of contact for our clients, providing exceptional support, resolving inquiries, and ensuring a positive experience. This role is ideal for those seeking flexible weekend work from the comfort of their home while contributing to a dynamic, fast-growing company.

• Handle inbound and outbound calls professionally, addressing customer queries, concerns, and requests.

• Maintain accurate records of customer interactions, transactions, and feedback in company systems.

• Resolve complaints efficiently and escalate complex issues to supervisors when necessary.

• Provide product and service information clearly and accurately to clients.

• Follow company guidelines and standard operating procedures to ensure quality and compliance.

• Collaborate with team members and participate in regular training sessions to enhance service quality.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with the ability to engage professionally with customers.

• Basic computer skills, including knowledge of MS Office and call center software.

• Ability to multitask and manage time effectively under minimal supervision.

• Patience, empathy, and a solution-oriented mindset.

• Previous experience in a call center, customer service, or client-facing role is preferred but not mandatory.

• Freshers with a strong communication aptitude and willingness to learn are encouraged to apply.

• Weekend shifts (Saturday and Sunday).

• Flexible hours available within weekend time slots.

• Work-from-home setup, requiring a stable internet connection and quiet workspace.

• Understanding of customer service principles and call handling techniques.

• Ability to quickly learn new tools, software, and company policies.

• Strong problem-solving skills and the capacity to handle challenging situations professionally.

• Team player who can work independently and collaboratively.

• Competitive weekend pay with performance-based incentives.

• Work-from-home flexibility to balance personal and professional life.

• Training and development opportunities to enhance your career growth.

• Supportive and inclusive work environment.

• Be part of a fast-growing company that values innovation and customer satisfaction.

• Opportunity to gain professional experience in a remote, flexible work setup.

• Receive continuous learning and career advancement opportunities.

• Join a team that recognizes and rewards dedication, performance, and initiative.

Interested candidates can apply online by submitting their resume and a brief cover letter highlighting relevant skills and availability. Shortlisted candidates will be contacted for an online interview.

Job Summary:

Progressive Technology is seeking motivated and dynamic Call Center Sales Representatives to join our remote sales team. This role focuses on driving revenue growth by proactively engaging with potential customers, understanding their needs, and offering solutions that align with our products and services. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is passionate about achieving and exceeding sales targets.

As a remote team member, you will play a pivotal role in strengthening our customer relationships and expanding our market presence from the comfort of your home.

• Make outbound calls and follow up on inbound inquiries to generate sales and leads.

• Present and explain product features and benefits to prospective customers.

• Identify customer needs and recommend appropriate solutions to drive conversions.

• Maintain accurate records of calls, sales, and customer interactions in CRM systems.

• Achieve and exceed monthly, quarterly, and annual sales targets.

• Handle customer objections professionally and negotiate terms when necessary.

• Collaborate with team members and management to refine sales strategies.

• Provide timely feedback to management regarding market trends and customer insights.

• Excellent verbal and written communication skills.

• Strong persuasive and negotiation skills.

• Ability to handle multiple customer interactions with professionalism.

• Comfortable with remote working tools and CRM software.

• Self-motivated, goal-oriented, and results-driven.

• Basic computer proficiency (MS Office, internet navigation, email).

• Previous experience in sales, telemarketing, or customer service is preferred but not mandatory.

• Experience working remotely or in a virtual sales environment is an advantage.

• Flexible full-time or part-time schedules available.

• Shifts may include mornings, evenings, or weekends depending on business requirements.

• Strong interpersonal skills and ability to build rapport with diverse clients.

• Exceptional problem-solving and decision-making capabilities.

• Ability to work independently and manage time efficiently in a remote setup.

• Familiarity with sales metrics and performance tracking.

• Adaptable to changing business processes and sales strategies.

• Competitive commission-based and incentive-driven compensation.

• Flexible remote work setup with minimal overheads.

• Ongoing training and professional development opportunities.

• Supportive team environment with recognition for high performers.

• Opportunity to grow within the company and explore higher sales leadership roles.

At Progressive Technology, we believe in empowering our team members to achieve their full potential. As a Call Center Sales Representative, you will gain valuable experience in a fast-growing organization that values talent, dedication, and innovation. Enjoy the freedom of remote work while being part of a results-driven, collaborative, and rewarding culture.

Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting relevant sales experience and motivation for joining Progressive Technology. Applications can be sent to us with the subject line: Call Center Sales Representative – Remote Opportunity.

Job Summary

Progressive Technology is seeking motivated and customer-oriented individuals to join our remote weekend call center team. As a Call Center Representative, you will be the first point of contact for our clients, providing exceptional support, resolving inquiries, and ensuring a positive experience. This role is ideal for those seeking flexible weekend work from the comfort of their home while contributing to a dynamic, fast-growing company.

• Handle inbound and outbound calls professionally, addressing customer queries, concerns, and requests.

• Maintain accurate records of customer interactions, transactions, and feedback in company systems.

• Resolve complaints efficiently and escalate complex issues to supervisors when necessary.

• Provide product and service information clearly and accurately to clients.

• Follow company guidelines and standard operating procedures to ensure quality and compliance.

• Collaborate with team members and participate in regular training sessions to enhance service quality.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with the ability to engage professionally with customers.

• Basic computer skills, including knowledge of MS Office and call center software.

• Ability to multitask and manage time effectively under minimal supervision.

• Patience, empathy, and a solution-oriented mindset.

• Previous experience in a call center, customer service, or client-facing role is preferred but not mandatory.

• Freshers with a strong communication aptitude and willingness to learn are encouraged to apply.

• Weekend shifts (Saturday and Sunday).

• Flexible hours available within weekend time slots.

• Work-from-home setup, requiring a stable internet connection and quiet workspace.

• Understanding of customer service principles and call handling techniques.

• Ability to quickly learn new tools, software, and company policies.

• Strong problem-solving skills and the capacity to handle challenging situations professionally.

• Team player who can work independently and collaboratively.

• Competitive weekend pay with performance-based incentives.

• Work-from-home flexibility to balance personal and professional life.

• Training and development opportunities to enhance your career growth.

• Supportive and inclusive work environment.

• Be part of a fast-growing company that values innovation and customer satisfaction.

• Opportunity to gain professional experience in a remote, flexible work setup.

• Receive continuous learning and career advancement opportunities.

• Join a team that recognizes and rewards dedication, performance, and initiative.

Interested candidates can apply online by submitting their resume and a brief cover letter highlighting relevant skills and availability. Shortlisted candidates will be contacted for an online interview.

Job Summary:

Progressive Technology is seeking motivated and dynamic Call Center Sales Representatives to join our remote sales team. This role focuses on driving revenue growth by proactively engaging with potential customers, understanding their needs, and offering solutions that align with our products and services. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is passionate about achieving and exceeding sales targets.

As a remote team member, you will play a pivotal role in strengthening our customer relationships and expanding our market presence from the comfort of your home.

• Make outbound calls and follow up on inbound inquiries to generate sales and leads.

• Present and explain product features and benefits to prospective customers.

• Identify customer needs and recommend appropriate solutions to drive conversions.

• Maintain accurate records of calls, sales, and customer interactions in CRM systems.

• Achieve and exceed monthly, quarterly, and annual sales targets.

• Handle customer objections professionally and negotiate terms when necessary.

• Collaborate with team members and management to refine sales strategies.

• Provide timely feedback to management regarding market trends and customer insights.

• Excellent verbal and written communication skills.

• Strong persuasive and negotiation skills.

• Ability to handle multiple customer interactions with professionalism.

• Comfortable with remote working tools and CRM software.

• Self-motivated, goal-oriented, and results-driven.

• Basic computer proficiency (MS Office, internet navigation, email).

• Previous experience in sales, telemarketing, or customer service is preferred but not mandatory.

• Experience working remotely or in a virtual sales environment is an advantage.

• Flexible full-time or part-time schedules available.

• Shifts may include mornings, evenings, or weekends depending on business requirements.

• Strong interpersonal skills and ability to build rapport with diverse clients.

• Exceptional problem-solving and decision-making capabilities.

• Ability to work independently and manage time efficiently in a remote setup.

• Familiarity with sales metrics and performance tracking.

• Adaptable to changing business processes and sales strategies.

• Competitive commission-based and incentive-driven compensation.

• Flexible remote work setup with minimal overheads.

• Ongoing training and professional development opportunities.

• Supportive team environment with recognition for high performers.

• Opportunity to grow within the company and explore higher sales leadership roles.

At Progressive Technology, we believe in empowering our team members to achieve their full potential. As a Call Center Sales Representative, you will gain valuable experience in a fast-growing organization that values talent, dedication, and innovation. Enjoy the freedom of remote work while being part of a results-driven, collaborative, and rewarding culture.

Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting relevant sales experience and motivation for joining Progressive Technology. Applications can be sent to us with the subject line: Call Center Sales Representative – Remote Opportunity.

Job Summary:

Progressive Technology is seeking motivated and dynamic Call Center Sales Representatives to join our remote sales team. This role focuses on driving revenue growth by proactively engaging with potential customers, understanding their needs, and offering solutions that align with our products and services. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is passionate about achieving and exceeding sales targets.

As a remote team member, you will play a pivotal role in strengthening our customer relationships and expanding our market presence from the comfort of your home.

• Make outbound calls and follow up on inbound inquiries to generate sales and leads.

• Present and explain product features and benefits to prospective customers.

• Identify customer needs and recommend appropriate solutions to drive conversions.

• Maintain accurate records of calls, sales, and customer interactions in CRM systems.

• Achieve and exceed monthly, quarterly, and annual sales targets.

• Handle customer objections professionally and negotiate terms when necessary.

• Collaborate with team members and management to refine sales strategies.

• Provide timely feedback to management regarding market trends and customer insights.

• Excellent verbal and written communication skills.

• Strong persuasive and negotiation skills.

• Ability to handle multiple customer interactions with professionalism.

• Comfortable with remote working tools and CRM software.

• Self-motivated, goal-oriented, and results-driven.

• Basic computer proficiency (MS Office, internet navigation, email).

• Previous experience in sales, telemarketing, or customer service is preferred but not mandatory.

• Experience working remotely or in a virtual sales environment is an advantage.

• Flexible full-time or part-time schedules available.

• Shifts may include mornings, evenings, or weekends depending on business requirements.

• Strong interpersonal skills and ability to build rapport with diverse clients.

• Exceptional problem-solving and decision-making capabilities.

• Ability to work independently and manage time efficiently in a remote setup.

• Familiarity with sales metrics and performance tracking.

• Adaptable to changing business processes and sales strategies.

• Competitive commission-based and incentive-driven compensation.

• Flexible remote work setup with minimal overheads.

• Ongoing training and professional development opportunities.

• Supportive team environment with recognition for high performers.

• Opportunity to grow within the company and explore higher sales leadership roles.

At Progressive Technology, we believe in empowering our team members to achieve their full potential. As a Call Center Sales Representative, you will gain valuable experience in a fast-growing organization that values talent, dedication, and innovation. Enjoy the freedom of remote work while being part of a results-driven, collaborative, and rewarding culture.

Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting relevant sales experience and motivation for joining Progressive Technology. Applications can be sent to us with the subject line: Call Center Sales Representative – Remote Opportunity.