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We’re Hiring: Gorgias Technical Customer Support Specialist (Remote)

About The Job

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

• Full-time, remote position
• 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
• Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates
  
  

• Full-time, remote position
• 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
• Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates
  
  

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end-to-end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality-based communication that supports customer success
  
  

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem-solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in E-Commerce or SaaS support is a strong plus
  
  

• Minimum internet speed: 20 Mbps (wired connection preferred)
• Own laptop or desktop with at least Intel i5 processor (or equivalent)
• Minimum of 8GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity
  
  

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long-term stability
• PTO and paid holidays
• Health and dental coverage or health stipend depending on location
• Career path opportunities: Team Lead, Trainer, and more
  
  

• Fast-growing company with room for advancement
• Collaborative and values-driven culture
• High-level training and support from a global team
• Opportunities to work with top-tier E-Commerce brands
• Commitment to personal and professional development
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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We’re hiring a Gorgias Technical Customer Support Specialist (Remote) in partnership with a fast-growing E-Commerce brand. This senior-level, full-time remote role is ideal for candidates who excel in high-performance support environments and are eager to grow with a dynamic team.

Position Details:

• Full-time, remote
• Working hours: 6AM - 3PM PST (Monday to Friday) with a 1-hour unpaid break
• Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
• Collaborate with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates

Responsibilities:

• Provide high-level technical support via Gorgias CRM (email, chat, troubleshooting)
• Analyze data and suggest improvements for customer experience
• Manage ticket resolution from start to finish with accountability and urgency
• Monitor and resolve customer queries promptly
• Communicate clearly and effectively to support customer success

Qualifications:

• At least 1 year of hands-on experience with Gorgias
• Over 1 year of experience in technical support or troubleshooting roles
• Excellent written and spoken English communication skills
• Strong problem-solving skills and familiarity with CRMs
• Motivated, curious, and resourceful
• Experience in E-Commerce or SaaS support is a plus

Technical Requirements:

• Internet speed of at least 20 Mbps (wired preferred)
• Laptop or desktop with Intel i5 processor (or equivalent)
• Minimum 8GB RAM
• Reliable power supply and quiet workspace

Perks & Benefits:

• Performance bonuses and annual salary increases
• Permanent remote work with stability
• PTO and paid holidays
• Health and dental coverage or stipends based on location
• Career advancement opportunities

Why Join TalentPop?

• Growing company with room for advancement
• Collaborative, values-driven culture
• High-quality training and support
• Work with top-tier E-Commerce brands
• Focus on professional development

If you're ready to shape the future of E-Commerce support, apply now .

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer’s needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers’ exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our East London store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

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• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

• Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
• Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
• Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services
• Review weekly team performance statistics and assess productivity in collaboration with the Team
• Conduct weekly reviews of credit note statistics and implement corrective actions where
• Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.
• Handle escalated customer queries, providing high-level support and maintaining service
• Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related
• Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and
• Process all customer credits and returns in line with company policies and timelines.
• Communicate proactively with customers regarding delayed shipments and manage expectations
• Contribute to the development of customer service strategies, ensuring they align with overall business
• Analyze customer feedback, identify areas for improvement, and implement new strategies to enhance customer service
  
  

Apply

Description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Position: Customer Service Representative

Position Reports To

Branch Manager/CSR Director

Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

Let’s start with what’s important to you. The Benefits.

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay
  
  

• All products we carry
• Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
• Basic Brightree Functions
• Proper Intake Procedures
• Insurance Verification and Eligibility
• CMN Requirements and Prior Authorizations
• Documentation Requirements of the Equipment
• Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
• Difference Between Verbal, Written and WOPD orders
• Complaint Resolution Procedures
• Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
• Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
• Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
• Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
• Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
• Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
• Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
• Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
• Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
• Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
• Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
• Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
• All patient files and information are maintained and current at all times.
• Participates in company training programs
• Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
• Timely filing of all necessary paperwork into patient charts.
• Assist in working various computer reports for quality assurance.
• Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
• Strict adherence to all company policies and procedures.
• Performs schedules hours, staggered shifts in accordance to the needs of the company.
• Perform all above duties in other company locations when required.
• May perform other duties not specifically listed in this position description as assigned by supervisor.
• Continually strive to develop your knowledge and skills in all areas of your job.
  
  

• High School Diploma or equivalent
• Previous experience in a Clerical or Customer Service environment
• Knowledge of Microsoft Office (Word, Excel) etc.
• Proficient general office skills (typing, computer, fax, filing, multiple phone line)
• Neat personal appearance with pleasing manner and interpersonal skills
• Strong communication skills with capacity to make independent decisions
• Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
  
  

To lead and manage the Customer Services Team in Port Elizabeth. This role is responsible for overseeing for the department’s operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service.

To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement.

The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.

Duties and Responsibilities:

• Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
• Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
• Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services
• Review weekly team performance statistics and assess productivity in collaboration with the Team
• Conduct weekly reviews of credit note statistics and implement corrective actions where
• Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.
• Handle escalated customer queries, providing high-level support and maintaining service
• Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related
• Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and
• Process all customer credits and returns in line with company policies and timelines.
• Communicate proactively with customers regarding delayed shipments and manage expectations
• Contribute to the development of customer service strategies, ensuring they align with overall business
• Analyze customer feedback, identify areas for improvement, and implement new strategies to enhance customer service

Experience & Qualification:

• Matric + relevant tertiary qualification
• 3+ years management experience
• Call center experience
• Computer Literate on MS Office, Excel
• Customer facing experience
• SAP S4 HANA
• Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.
• Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.
• Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.
• Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and attention to detail.
• Time Management & Results Orientation: Manages time effectively, prioritizing tasks to meet deadlines while remaining detail-oriented and focused on outcomes.
• Team Leadership: Acts as a team player who can inspire, support, and lead others towards shared goals.
• Leadership Capabilities: Leads by example with confidence, professionalism, and a proactive approach to challenges and change.

JOB PURPOSE

To lead and manage the Customer Services Team in Port Elizabeth. This role is responsible for overseeing for the department's operations, implement strategies to improve service,

and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service. To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement. The

Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.

RESPONSIBILITIES

• Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
• Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
• Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services team.
• Review weekly team performance statistics and assess productivity in collaboration with the Team
• Conduct weekly reviews of credit note statistics and implement corrective actions where
• Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue
• Handle escalated customer queries, providing high-level support and maintaining service
• Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related processes.

Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and tracking.

• Process all customer credits and returns in line with company policies and timelines.
• Communicate proactively with customers regarding delayed shipments and manage expectations
• Contribute to the development of customer service strategies, ensuring they align with overall business goals.
• Analyse customer feedback, identify areas for improvement, and implement new strategies to enhance customer service
  
  Experience s Qualification
  • Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all
  • Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and
  • Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional
  • Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and attention to
  • Time Management s Results Orientation: Manages time effectively, prioritising tasks to meet deadlines while remaining detail-oriented and focused on
  • Team Leadership: Acts as a team player who can inspire, support, and lead others towards shared goals.
  • Leadership Capabilities: Leads by example with confidence, professionalism, and a proactive approach to challenges and
  • Matric + relevant tertiary qualification
  • 3+ years management experience
  • Call centre experience
  • Computer Literate on MS Office, Excel
  • Customer facing experience
  • SAP S4 HANA

JOB PURPOSE

To lead and manage the Customer Services Team in Port Elizabeth. This role is responsible for overseeing for the department's operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service. To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement. The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively

promote engagement through Viva Engage.

RESPONSIBILITIES

• Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
• Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
• Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services
• Review weekly team performance statistics and assess productivity in collaboration with the Team
• Conduct weekly reviews of credit note statistics and implement corrective actions where
• Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.
• Handle escalated customer queries, providing high-level support and maintaining service
• Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related
• Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and
• Process all customer credits and returns in line with company policies and timelines.
• Communicate proactively with customers regarding delayed shipments and manage expectations
• Contribute to the development of customer service strategies, ensuring they align with overall business
• Analyze customer feedback, identify areas for improvement, and implement new strategies to enhance customer service

Experience & Qualification

Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.

Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.

Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.

Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and attention to detail.

Time Management & Results Orientation: Manages time effectively, prioritizing tasks to meet deadlines while remaining detail-oriented and focused on outcomes.

Team Leadership: Acts as a team player who can inspire, support, and lead others towards shared goals.

Leadership Capabilities: Leads by example with confidence, professionalism, and a proactive approach to challenges and change.

Matric + relevant tertiary qualification

3+ years management experience

Call center experience

Computer Literate on MS Office, Excel

Customer facing experience

SAP S4 HANA