32 Customer Service Representatives jobs in Eastern Cape
OMF Client Relations Consultant (Queenstown Cathcart)
Posted today
Job Viewed
Job Description
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
- 27 October 2025
- Customer Service jobs
OMF Client Relations Consultant (Butterworth Umthatha Str)
Posted today
Job Viewed
Job Description
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Closing Date
- 13 October 2025
- Customer Service jobs
call center agent
Posted today
Job Viewed
Job Description
Teleales call center where set up appoints for agents to do evaluations for properties. get paid commission for every successful deal.
Telesales Call Center in real estate involves using the telephone to generate leads, nurture prospects, and close deals. It's a valuable tool for reaching potential clients, building rapport, and ultimately driving sales. A well-structured telesales strategy can significantly enhance a real estate agency's lead generation and sales efforts
Basic + Commision
Job Type: Full-time
Pay: R2 500,00 - R5 500,00 per month
Work Location: In person
Application Deadline: 2025/07/04
Agent Call Center
Posted today
Job Viewed
Job Description
Job Description
To contribute to the performance of the Call Centre through accurate order
taking and monitoring, customer liaison and communication with internal
functional departments.
- Processing of orders according to the information received from customers
- Ensure pricing on captured orders are correct
- Ensure queries, complaints, concerns resolved or escalated as per procedure
- Ensure daily filing is done according to departmental requirements
- Ensure that all reports are completed and communicated
- Workflows completed as per system requirements
- Ensure that clients' needs are met according to their expectations
- Computer literacy - Strong Computer skills - fast processing
- Liaising with internal and external customers
- Distribution and Order Maintenance on Order Action on a daily basis
Qualification Requirements
- Grade 12 (matric) certificate or equivalent
- Competent in Ms Office e.g. Excel and Word
Experience Requirements
- At least 1-year experience in FMCG sales environment
- At least 1-year experience in the field of sales administration, executions or call centers
- Previous Call Centre experience will be advantageous
Key Outputs
- Business procedures, rules and processes
- In house systems
- Product and portfolio
- Assertiveness
- Communication skills (written and verbal)
- Numerical ability
- Problem solving
- Innovation
- Teamwork
- Accountability
- Sense of urgency
- Respect
- Computer literacy - Strong Computer skills - fast processing
Agent Call Center
Posted today
Job Viewed
Job Description
To contribute to the performance of the Call Centre through accurate order
taking and monitoring, customer liaison and communication with internal
functional departments.
- Processing of orders according to the information received from customers
- Ensure pricing on captured orders are correct
- Ensure queries, complaints, concerns resolved or escalated as per procedure
- Ensure daily filing is done according to departmental requirements
- Ensure that all reports are completed and communicated
- Workflows completed as per system requirements
- Ensure that clients' needs are met according to their expectations
- Computer literacy - Strong Computer skills – fast processing
- Liaising with internal and external customers
- Distribution and Order Maintenance on Order Action on a daily basis
- Grade 12 (matric) certificate or equivalent
- Competent in Ms Office e.g. Excel and Word
- At least 1-year experience in FMCG sales environment
- At least 1-year experience in the field of sales administration, executions or call centers
- Previous Call Centre experience will be advantageous
- Business procedures, rules and processes
- In house systems
- Product and portfolio
- Assertiveness
- Communication skills (written and verbal)
- Numerical ability
- Problem solving
- Innovation
- Teamwork
- Accountability
- Sense of urgency
- Respect
- Computer literacy - Strong Computer skills – fast processing
Customer Service Administrator
Posted today
Job Viewed
Job Description
ROLE PURPOSE
- To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
- Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
- Captures and maintains accurate client information on the Metrofile system.
- Extracts service data from the system for the sales teams for sales and services purposes.
- Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
- Accurately files client contracts and related information on an ongoing basis.
- Conduct telesales activities for Category D & T clients.
- Assist the Branch Manager with quotations and client queries.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
- Bachelor’s Degree preferred
- At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
- Must have experience with capturing orders onto a database system
- Excellent command of the English language
- Strong Excel skills
- Must have excellent communication and interpersonal skills
- Must be customer focused
- Must pay attention to detail
- Must be a team player
- Must be able to work independently and adhere to deadlines and strict turnaround times
- Must have business acumen and be able to communicate at all levels
- Must be professional at all times
- Must be highly computer literate
- Demonstrate excellent organisational and problem-solving skills
- Customer Service jobs
Customer Service Assistant Dordrecht
Posted 5 days ago
Job Viewed
Job Description
Requirements:
• Matric
• Basic English
• Good Communication and interpersonal skills
• Willingness to learn on a job
• Customer focused mindset
• Good customer service
• Active Listening
• Problem solving skills when dealing with customer issues
• Empathic attitude
No experience needed, training will be provided.
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Customer Service Assistant Dordrecht
Posted today
Job Viewed
Job Description
Cwenga Direct Marketing is looking for individuals who will provide excellent customer service who will be able to drive sales through engagement with customers and sharing product knowledge, they will have to respond to customers questions, and build their sales and marketing career. Requirements:
- Matric
- Basic English
- Good Communication and interpersonal skills
- Willingness to learn on a job
- Customer focused mindset
- Good customer service
- Active Listening
- Problem solving skills when dealing with customer issues
- Empathic attitude
Customer Service Assistant in Dutywa
Posted 5 days ago
Job Viewed
Job Description
Requirements:
• Matric
• Basic English
• Good Communication and interpersonal skills
• Willingness to learn on a job
• Customer focused mindset
• Good customer service
• Active Listening
• Problem solving skills when dealing with customer issues
• Empathic attitude
No experience needed, training will be provided.
Customer Service Assistant in Stutterheim
Posted 5 days ago
Job Viewed
Job Description
Requirements:
• Matric
• Basic English
• Good Communication and interpersonal skills
• Willingness to learn on a job
• Customer focused mindset
• Good customer service
• Active Listening
• Problem solving skills when dealing with customer issues
• Empathic attitude
No experience needed, training will be provided