234 Client Services jobs in South Africa

Position Purpose:

Provide Customer Experience and is responsible for assisting the customers' needs. Through engagements with the customer, to build trust and connection and resolve requests with acknowledgement and care. Grow and maintain knowledge and understanding of the customer journey and their emotional reactions. Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Provide personalised clinical servicing through the omni channel experience focusing on the overall care quality of interaction between our customers and the brand. Provide holistic care that is personalised and accessible, managing the care journey end to end. Commit to our service care charter striving to continuously make a positive difference.

Experience:

2 years Managed Care Operations experience,1 – 2 years Customer Servicing Experience

Qualifications:

Matric, Higher Certificate / NQF level 5 (1 – 3 year certification course) recommended

Client service delivery and quality

Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

Defined legal, statutory and regulatory compliance is maintained at the required standards, Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Drive Brand Loyalty(GJ

Being a brand ambassador, allowing the brand presence to be felt as an extension of the experience

Financial Management

Contribute to cost savings within the department to assist with financial goals and targets

Identify and Assist Care Management (GJ

Identify and analyse the need of the customers through patience and an empathetic approach -Taking proactive steps to resolve and care for the customers feelings and experience -Caring holistically for the patient journey and their support structures -Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Care Service Requests(GJ

Servicing all key stakeholders in the moment across all care servicing channels as required until the clinical service request has been resolved -Educating stakeholders on self-help digital servicing tools -Connecting with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across our brand authentically Providing a seamless, progressive and holistic approach, understanding the customer's needs

Manage Excellent Experiences(GJ

Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach -Deliver excellence in customer experience through acknowledgement of feelings and perception -Strive to identify areas of improvement and sharing of ideas with your team -Collaborate with all teams to enable peer to peer learning

Operating Model

Meet delivery objectives through working with other team memberswithin and linked to the department / project, resolve operational performance variations and problems and escalate unresolved issues to higher levels, ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy

Keep up to date with operational changes implemented in response to important external influences, Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities, Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Stakeholder Management

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved, Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Manage Care Service Requests:

-Service all key stakeholders in the moment across all care servicing channels as required until the clinical service

request has been resolved.

-Educate stakeholders on self

-help digital servicing tools.

-Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across

our brand authentically.

-Provide a seamless, progressive and holistic approach, understanding the customer's needs.

Identify and Assist Care Management:

-Identify and analyse the need of the customers through patience and an empathetic approach.

-Take proactive steps to resolve and care for the customers feelings and experience.

-Care holistically for the patient journey and their support structures.

-Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Excellent Experiences:

-Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach.

-Deliver excellence in customer experience through acknowledgement of feelings and perception.

-Strive to identify areas of improvement and sharing of ideas with your team.

-Collaborate with all teams to enable peer to peer learning.

Knowledge

-Customer preferences and personality styles

-Health legislation and regulatory

-Healthcare facilities industry

-Customer service operations

-Health Care Industry

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful
.

Client Services Manager Be the Voice of Innovation in Healthcare

Job Overview

Are you ready to lead a revolution in patient experience and redefine excellence in healthcare delivery? Were seeking a visionary Client Services Manager who is passionate about transforming the landscape of medicine. This is not just a managerial roleits a mission. Youll be the strategic heartbeat of our brand, guiding a high-performing team to deliver world-class service, elevate client satisfaction, and shape the future of care.

As the voice of our brand, youll champion innovation, empathy, and excellence. Youll build deep relationships with our clients, inspire your team to exceed expectations, and ensure every touchpoint reflects our commitment to transformative healthcare.

Key Responsibilities

Client Relationship Leadership

Serve as the primary ambassador for client accounts, cultivating trust and long-term partnerships.

Engage proactively with clients to understand their evolving needs, challenges, and aspirationsaligning our services to deliver meaningful impact.

Lead strategic client meetings to assess satisfaction, gather insights, and identify opportunities to innovate and grow.

Strategic Problem Solving

Resolve client concerns with agility, empathy, and precisionturning challenges into opportunities.

Collaborate cross-functionally to ensure seamless service delivery and continuous improvement.

Performance & Impact Analytics

Monitor KPIs and service metrics to ensure excellence across all client touchpoints.

Deliver insightful performance reports that drive client success and inform strategic decisions.

Team Empowerment & Excellence

Inspire, mentor, and lead a team of client service professionals to achieve peak performance.

Foster a culture of accountability, growth, and innovation through coaching and development.

Champion training initiatives that elevate team capabilities and align with our brand promise.

What You Bring

A bold vision for transforming healthcare through exceptional service and human-centered leadership.

Bachelor's degree in Business, Marketing, Healthcare Management, or equivalent experience.

3+ years in client services or account management, with 12 years in a leadership role.

Proven success in managing complex client relationships and delivering outstanding results.

Exceptional communication and emotional intelligence, with the ability to inspire trust and action.

Strong organizational skills and the ability to manage multiple priorities with grace.

Proficiency in Microsoft Office and CRM platforms.

A pulse on industry trends and a passion for shaping whats next.

Why Join Us?

This is your chance to be part of something bigger. To lead with purpose. To elevate care. To be the voice that clients trust and the leader your team looks up to. If youre ready to make your mark in medicine and build a legacy of excellence, we want to meet you.

Job Types: Full-time, Temp to perm

Contract length: 3 months

Work Location: In person

Cape Town, ZA

Full-Time

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for a skilled and proactive
Client Services Manager
to serve as the key point of contact for assigned client accounts. This role is responsible for
ensuring exceptional service delivery
, fostering strong client relationships, d
riving operational improvements
and
identifying opportunities for account growth
. The ideal candidate will have a solid background in client services, account management, or operations, along with excellent communication, leadership, and problem-solving skills.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities

• Act as the primary liaison for assigned clients, ensuring their needs are met with professionalism and efficiency.
• Oversee service delivery to ensure alignment with client expectations, service level agreements (SLAs), and key performance indicators (KPIs).
• Conduct regular business reviews and present performance updates to clients.
• Collaborate with internal teams including operations, quality assurance and training to resolve issues and enhance service delivery.
• Identify and pursue opportunities for account expansion and recommend value-added services.
• Manage client onboarding, transitions and change requests to ensure a seamless experience.
• Monitor client satisfaction and proactively address concerns to maintain strong, long-term partnerships.
• Support internal process optimization to uphold consistent service quality.

Skills & Experience

• Demonstrated experience in client services, account management, or operations.
• Strong interpersonal and communication skills with the ability to build trust and influence stakeholders.
• Excellent organizational and problem-solving abilities.
• Proven ability to manage multiple priorities and collaborate across departments.
• Analytical mindset with strong attention to detail.
• Familiarity with KPIs, SLAs, and client reporting processes is a plus.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities

• National Senior Certificate (NSC)/Grade 12
• Bachelor's degree in Business Administration, Operations Management, Communications, or a related field, or equivalent professional experience.
• Minimum of 3 years' experience in a client-facing role within a BPO, customer experience, or related industry.
• Proven success in managing client relationships and meeting performance targets.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience with CRM or workforce management tools is advantageous.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive approach with a focus on continuous improvement and collaboration across QA, Training, and Operations teams.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI
We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy

• Annual Leave Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code Enjoy a relaxed dress policy that lets you work comfortably.

Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

RELEVANT EXPERIENCE:

• Minimum 2 - 3 years of experience in a client services sales environment
• Proficient in Microsoft Office Suite

MINIMUM QUALIFICATION:

• Grade 12 Certificate - Matric

BEHAVIOURAL SKILLS:

• Ability to communicate effectively with clients, colleagues, and stakeholders.
• Understanding and empathizing with clients' needs and concerns.
• Listening attentively to clients to understand their requirements and address their issues.
• Finding effective solutions to clients' problems or concerns.
• Remaining calm and patient, especially when dealing with difficult or upset clients.
• Being flexible and able to adjust to different client personalities and situations.
• Prioritizing tasks and managing time efficiently to meet client deadlines.
• Working collaboratively with team members and other departments to deliver exceptional service.
• Taking responsibility for actions and decisions made in interactions with clients.
  Ability to bounce back from setbacks or challenging situations and maintain a positive attitude.

PRIMARY FUNCTION OF THE POSITION:

• Addressing inquiries, concerns, and complaints from clients via phone, email, or other communication channels
• Assisting clients with placing orders, tracking shipments, and processing returns or exchanges.
• Providing detailed information about products or services to clients, including features, specifications, and pricing.
• Resolving client issues or escalations in a timely and satisfactory manner, often collaborating with other departments as needed.
• Managing client accounts, including updating contact information, tracking order history, and maintaining customer records.
• Building and maintaining strong relationships with clients to foster loyalty and repeat business.
• Identifying opportunities to recommend additional products or services to clients based on their needs or preferences.
• Gathering feedback from clients to identify areas for improvement and provide input to internal teams such as product development or marketing.
• Providing product training or educational resources to clients to help them maximize the value of their purchases.
• Assisting the sales team with lead qualification, proposal preparation, and customer communication to support the sales process.

KEY PERFORMANCE AREAS:

• Conversion Rates
• Sales Ton Targets
• Sales GP Targets
• Goal Setting
• Credit Notes
• General Attitude

We are looking for a professional Client Services Coordinator to act as the main point of contact for our clients. You will support them by managing communication, coordinating services, and ensuring records are accurate and up to date. This role is ideal for someone who enjoys problem-solving, working with people, and keeping operations running smoothly.

• Be the first point of contact for assigned clients.
• Develop and update client service plans.
• Coordinate with internal teams and service providers.
• Track progress, follow up with clients, and resolve issues.
• Maintain accurate records in the CRM system.
• Ensure compliance with company and client standards.

• Strong communication skills in English (extra languages a plus).
• Experience in client services, case coordination, customer support, or admin.
• Organised, detail-oriented, and good at managing multiple priorities.
• Tech-savvy; able to use CRM or case management software.
• Empathetic, professional, and solutions-focused.
• Must have a stable internet connection and home office setup.

About Gavanni Insure

Gavanni Insure is a leading, black-owned financial services provider specializing in comprehensive group funeral scheme administration. We partner with top insurers to offer tailored, culturally sensitive risk solutions to funeral parlours, employers, and burial societies. We are dedicated to pioneering exceptional client services and achieving full client autonomy through innovative solutions.

Role Summary

The Client Services Administrator is the primary point of contact for our valued group schemes post-sales. This role is crucial to transforming Gavanni's client experience by ensuring professional, accurate, and prompt resolution of all policy-related and service enquiries. The successful candidate will demonstrate a strong commitment to the TCF (Treating Customers Fairly) principle and administrative excellence.

Key Responsibilities

• Policy Servicing & Support: Efficiently handle all post-sales queries, including policy amendments, beneficiary changes, premium statement requests, and general scheme enquiries.
• Conflict & Query Resolution: Act as a dedicated liaison between the client scheme, underwriters, and internal departments to resolve complex administrative and service issues quickly and professionally.
• Client Communication: Respond to all client communication channels (phone, email, WhatsApp) promptly and courteously, ensuring high standards of professionalism are maintained at all times.
• System Integrity: Ensure accurate and timely logging of all policy movements and client interactions within the policy management and CRM systems.
• Compliance & Administration: Maintain strict adherence to all internal SOPs and regulatory requirements (FAIS, POPIA) related to client administration and policy movements.
• Reporting: Generate regular reports on service levels, query resolution times, and client feedback to management.

Minimum Requirements & Skills

• Minimum 3 years' proven experience in a client-facing or administrative role within the Financial Services/Insurance industry.
• Exceptional written and verbal communication skills, with proven ability to handle challenging service situations calmly and politely.
• Technical Proficiency: High level of competence in MS Office (Excel, Word) and experience working with CRM or policy management systems.
• RE5 Certificate (Regulatory Examination for Representatives) is highly advantageous.
• Deadline-driven, highly organized, and committed to excellent work ethic.
• Ability to be fully bilingual (English plus an additional African language is highly beneficial).
• Demonstrated professionalism and articulation.

Job Type: Full-time

Work Location: In person

We are seeking a Client Services Manager who will be the bridge between clients and the project team, ensuring that solutions are not only creatively sound but strategically aligned with client goals. You'll take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimization. This role is idea for someone who excels in both detail and client engagement.

Higher certificate/diploma/BA degree in marketing, communications, or similar qualification, and the following skills:

At least 6 years of experience in client-facing, operations, or project management

Meeting with clients to understand and map workflows and processes

Design and present customized workflow solutions using project management and collaboration tool

Proactively manage client relationships, driving satisfaction and retention

Translate client requirement into actionable project plans with project teams

Monitor performance and recommend improvements for alignment, adoption and efficiency

Analytical and solution-driven, able to simplify complex requirments

Highly organised and capable of managing multiple projects simultaneously

Proactive, collaborative and adaptable in a fast-moving environment

Excellent communicator with strong presentation skills and a customer-first mindset

Email cv and Cover Letter to

Job Title:
Client Services Representative (CSR)
Type: Full-time, Independent Contractor

Location: Remote

Work hours: 9:00 AM - 5:00 PM US time zone

Overview
The Client Services Representative will provide direct support to insureds, ensuring an exceptional client experience. This role is highly customer-facing (via phone/email) and focuses on responsiveness, relationship-building, and supporting account management needs.

Key Responsibilities

• Answer client calls and emails via Zoom Phone/RingCentral.
• Assist with client questions on billing, certificates, and policy information.
• Provide timely service updates and escalate issues when necessary.
• Support account managers with renewal preparation and policy reviews.
• Maintain records in Momentum AMS and CRM platforms.
• Deliver an outstanding customer experience with professionalism and empathy.

Qualifications

• 1+ years of client service or customer support experience (insurance preferred).
• Excellent English speaking and writing skills.
• Proficiency in Microsoft Word and phone/CRM systems.
• Strong interpersonal and relationship-building skills.
• Coachable, team-oriented, and reliable.

About Prime SA

At Prime, we're on a mission to transform the motor vehicle insurance industry by delivering insurance solutions infused with humanity, simplicity, and compassion. Our centralized client service centre is dedicated to providing exceptional support, ensuring every client feels valued and cared for.

The Role

We seek an individual with natural leadership qualities and a strong drive for success, committed to delivering outstanding customer service in a professional and efficient manner. In this role, you will lead a dynamic team of client retention consultants, oversee client interactions, and implement strategies to enhance satisfaction and retention.

Key Responsibilities:

• Manage a team consisting of a Supervisor and ten client retention professionals.
• Continuously assess performance metrics, adjusting targets to meet high standards.
• Provide effective leadership that aligns the team with our overarching vision.
• Facilitate team meetings that promote collaborative problem-solving and open discussion.
• Conduct data analysis to generate insights through daily, weekly, and monthly reports.
• Prepare and present management information for executive leadership.
• Identify and implement process improvements.
• Initiate and manage projects aligned with strategic goals.
• Uphold quality standards across all operations.
• Develop and implement initiatives aimed at achieving ultimate client satisfaction.

Qualifications & Experience

• Completed tertiary qualification is essential.
• Strong skills in process improvement and data analytics
• Effective communicator who enjoys teamwork
• Experience in the financial services sector is not required
• Previous leadership experience with a proven track record of successfully managing and motivating teams.
• Ability to work in a fast-paced environment, meet targets, and enhance processes.