32 Customer Service Representatives jobs in Durban

VACANCY: UK CALL CENTRE AGENTS WANTED!

Location: Umhlanga Rocks, South Africa
Company: Televate Contact Centre

Are you ready to join a dynamic team serving top UK clients? We’re on the hunt for experienced, fluent, and professional call centre agents to be part of our growing contact centre! All you need to join the team is UK campaign experience!
Who We're Looking For:
Minimum 1 year UK call centre experience

Background in UK Life Insurance or HDR (Housing Claims) is a major plus

A fluent English accent and a polished, professional telephone manner is a must

Traceable references and an updated CV required

What We Offer:
• A fun, vibey work environment in the heart of Umhlanga Rocks
• Base salary starting at R7,000, with potential to earn up to R9,000
• Uncapped commission + daily cash incentives

We can’t wait to work with you!
Apply today and let’s elevate your career at Televate Contact Centre!

Get AI-powered advice on this job and more exclusive features.

Company Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose:

An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performance individuals, with exceptional communication skills, to provide our client’s customers with a first class service experience in a contact center environment.

Key responsibilities:

Customer Service

• A strong focus on delivering excellent customer service to all our customers
• To develop a positive relationship with customers and respond to their needs to ensure customer satisfaction.
• Providing support, problem solving and driving customer loyalty through a focus on achieving all key performance targets.
• Maintaining a sound knowledge and understanding of company products, insurers underwriting rules, and correct policy handling processes.
• Ownership of customer queries and good knowledge of products and processes to ensure customer satisfaction.
  
  
  

• Handling calls from customers accurately while maintaining first class customer service which includes a pleasant, confident and helpful telephone manner.
• Delivery of KPIs with a focus on attaining and retaining customers to support a successful business.
• Maximize customer retention opportunities within operational guidelines.
• Ensure all work is carried out to a high level of accuracy in line with our company quality standards and great customer experience.
• Deliver personal productivity measures to ensure operational efficiency and delivery of service levels.
• Work within company guidelines and processes.
  
  
  

• To work effectively as part of the contact center team.
• To maintain and enhance effective working relationships for all internal and external customers.
• Customer Focus
• Ensure interactions with customers optimize the customer experience of the brand and comply with regulatory, FCA & TCF guidelines.
• Ensure customer issues and complaints are effectively handled, recorded and reported meeting all regulatory requirements and within the principles of TCF.
  
  
  

• Ensure all activities comply with FCA and TCF guidelines
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Outsourcing/Offshoring

Referrals increase your chances of interviewing at WNS by 2x

Get notified about new Call Center Representative jobs in Durban, KwaZulu-Natal, South Africa .

Durban, KwaZulu-Natal, South Africa 1 month ago

Durban, KwaZulu-Natal, South Africa 4 days ago

Durban, KwaZulu-Natal, South Africa 5 months ago

Durban, KwaZulu-Natal, South Africa 2 months ago

Durban, KwaZulu-Natal, South Africa 6 hours ago

Durban, KwaZulu-Natal, South Africa 1 day ago

Durban, KwaZulu-Natal, South Africa 1 day ago

Durban, KwaZulu-Natal, South Africa 1 month ago

Durban, KwaZulu-Natal, South Africa $22,360.00-$4,733.00 5 months ago

Durban, KwaZulu-Natal, South Africa 22,360.00- 162,672.00 5 months ago

Durban, KwaZulu-Natal, South Africa 1 day ago

Durban, KwaZulu-Natal, South Africa 3 days ago

Durban, KwaZulu-Natal, South Africa 22,360.00- 162,672.00 5 months ago

Durban, KwaZulu-Natal, South Africa 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Customer service
• Pro-active problem solving and decision-making skills
• Goal orientated
• High stress tolerance
• Team work
• Adapt to change quickly, in a fast-paced environment
  
  
  

• Minimum 12 months experience in customer service role (Contact center)

• A strong focus on delivering excellent customer service to all our customers
• To develop a positive relationship with customers and respond to their needs to ensure customer satisfaction.
• Providing support, problem solving and driving customer loyalty through a focus on achieving all key performance targets.
• Maintaining a sound knowledge and understanding of company products, insurers underwriting rules, and correct policy handling processes.
• Ownership of customer queries and good knowledge of products and processes to ensure customer satisfaction.
  
  
  

• Handling calls from customers accurately while maintaining first class customer service which includes a pleasant, confident and helpful telephone manner.
• Delivery of KPIs with a focus on attaining and retaining customers to support a successful business.
• Maximize customer retention opportunities within operational guidelines.
• Ensure all work is carried out to a high level of accuracy in line with our company quality standards and great customer experience.
• Deliver personal productivity measures to ensure operational efficiency and delivery of service levels.
• Work within company guidelines and processes.
  
  
  

• To work effectively as part of the contact center team.
• To maintain and enhance effective working relationships for all internal and external customers.
• Customer Focus
• Ensure interactions with customers optimize the customer experience of the brand and comply with regulatory, FCA & TCF guidelines.
• Ensure customer issues and complaints are effectively handled, recorded and reported meeting all regulatory requirements and within the principles of TCF.
  
  
  

• Ensure all activities comply with FCA and TCF guidelines
  
  
  

• Full-time

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

• Follow clear instructions and guidelines to investigate, resolve, and process high-volume customer inquiries, delivering customer value at first point of contact
• Identify and understand customer needs to provide a consistently high-quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency and trustworthiness
• Escalate queries, complaints, and operational or regulatory risks to relevant teams for timely resolution
• Take actions to increase customer retention, loyalty, and reputation
• Operate customer information systems, maintaining accurate and secure records
• Adhere to company and department standards, policies, and procedures
• Promote a culture where customers are treated fairly and properly informed

• Customer service experience (minimum 12 months in a contact center)
• Proactive problem-solving and decision-making skills
• Goal-oriented and high stress tolerance
• Teamwork and adaptability in a fast-paced environment

Qualifications and Accreditations

1 day ago Be among the first 25 applicants

Direct message the job poster from Salesworx Recruitment (Pty) Ltd

We are seeking a Client Relationship Officer to join our client's team.

• The Client Relationship Officer (CRO) is responsible for servicing all existing private clients within the Wealth Team’s client book.
• The CRO provides first-class service to clients, maintaining and increasing the Company’s market share in Funds Under Management.
• Builds trusting relationships with private wealth clients, understanding their needs and offering suitable products and services.
• Follows up and closes appointments from qualified leads to acquire new business, allowing Wealth Specialists to focus on client engagement.

• Contact qualified leads, set up, and close appointments for the Wealth Specialist.
• Respond promptly and professionally to client queries and requests, providing high levels of service.
• Track and maintain all leads received by the team, ensuring timely follow-up.
• Maintain and reconcile daily team figures and submit reports.
• Liaise with clients as per company guidelines.
• Use the company’s CRM system effectively.
• Arrange appointments for Wealth Specialists, ensuring all paperwork is prepared.
• Verify deal packs, cover schedules, and will applications for completeness before submission.
• Assist in completing any outstanding requirements for deals.
• Understand company products to assist clients effectively.
• Ensure compliance with FSB and FAIS regulations, handling all business and client interactions ethically and legally.

• 3-year tertiary qualification in finance or commerce-related field.
• 3-5 years’ experience in financial services, especially investments, sales, financial planning, and estate planning.
• Valid driver’s license.

• Over 5 years’ experience in the industry.
• Postgraduate Diploma in Financial Planning or studying towards it.
• Passed the RE5 exam.

• Understanding of investment and fiduciary services.
• Quick learner of business models and products.
• Awareness of competitor offerings.
• Proficient in computer and technology use.

• Salary: R15,000 - R20,000 basic.

• Employment Type: Full-time
• Job Function: Finance
• Seniority Level: Not Applicable

We are seeking a Client Relationship Officer to join our client's team.

• The Client Relationship Officer (CRO) first and foremost are responsible for the servicing of all our client's existing private clients that form part of the Wealth Team’s allocated client book.
  
• The CRO provides first class service to all clients and as such maintain and increase the Company’s market share in the areas of Funds Under Management. These individuals build a trusting relationship with our private wealth clients, fostering confidence and goodwill with these clients thereby understanding them and meeting their needs with the products and services we offer.
  
• The CRO is also responsible for following up and closing appointments from our various qualified leads sources. This focus allows for Wealth Specialists to be in front of clients, so they can sign and acquire new business.
  
  

• Contacting allocated qualified leads and setting up and closing appointments with potential clients for the Wealth Specialist.
  
• Attending to all existing client queries and requests timeously and professionally thereby offering the highest levels of service.
  
• Handling, maintenance and tracking of all leads received by the Wealth Specialist team such that these leads are contacted and followed up within the Company’s set timelines.
  
• Maintenance, reconciliation and submission of the Wealth Specialist team’s daily recon template and daily figures.
  
• Liaison with all clients allocated to the Wealth Specialist team as per the Company’s set guidelines.
  
• Full and proper use of the Company’s CRM package.
  
• Making and confirming of appointments for the Wealth Specialist as well as ensuring they have the correct paperwork for all set appointments and all reviews.
  
• Checking of all deal packs, cover schedules and will applications submitted by Wealth Specialists are completed correctly and in full then submitted to the Regional Administration Manager for final checking.
  
• Assistance in attending to any outstanding requirements to complete any deal.
  
• Understanding all Company’s products in order to assist clients in terms of their queries.
  
• Ensure that the Company is always compliant with regards to the regulations of the Financial Services Board and the FAIS Act; thereby ensuring all new business administration is completely compliant as per the Company’s and the FSB’s guidelines as well as handling termination and complaints in a compliant manner while always striving to treat the client fairly.
  
  
  
  

• Tertiary qualification (3-year degree) in a finance/commerce related field of study.
  
• 3-5 years’ experience in financial services with emphasis and exposure to investments, with experience in sales, conducting full needs analysis, financial planning and estates planning.
  
• Valid driver’s license.
  
  

• 5+ years’ experience in the industry.
  
• Postgraduate Diploma in Financial Planning or studying toward the qualification.
  
• Written and passed the Representative (RE5) exam.
  

• A sound understanding and working knowledge of investment and fiduciary services in the marketplace.
  
• Rapid learning ability to understand and grasp the client's business model and the products and services offered within the Group.
  
• Awareness and cognisance of competitor activities and offerings.
  
• Computer literate and technologically savvy.
  
  
  
  

• Salary: R15 000 - R20 000 basic