30 Customer Service Representatives jobs in Benoni

GLS Supply Chain Equipment is looking for a talented Client Services Controller to join our team.

This role is based in the east of Johannesburg.

Company Description

GLS is a leading provider of Supply Chain Equipment and related services. We are a competitive, innovative, and empowered South African business operating with a global presence. We pride ourselves on delivering high-quality, efficient, environmentally friendly, and sustainable solutions to our clients.

Purpose of the Role

The Client Services Controller will act as a liaison, provide product/services information, and resolve any emerging problems that our clients might face with accuracy and efficiency. The CS Controller must be actively involved in client transactional account management, resolving clients' issues, troubleshooting problems, resolving complaints, and extracting data to compile reports according to KPI's and SLA's.

The CS Controller is expected to understand and satisfy the clients' requirements and exceed their expectations where possible.

Key accountabilities
- unique contribution this role makes to the organisation:

• Reconciliation of accounts and controlling of equipment.
• Investigate and resolve queries from the business & customers.
• Daily/Weekly/Monthly Reporting – Customer & Internal Reporting.
• Log necessary escalations to the business.
• Compiling and Presenting Key Performance Indicator reporting for customer & Manager.
• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.

Requirements

• Valid Driver's license
• Grade 12
• A tertiary qualification in Supply Chain Management, Finance or Accounting is desirable
• Minimum 3 years' experience in any Services environment; retail or manufacturing industry is desirable
• Excellent communication skills - written and verbal
• Passion for providing excellent client services
• High level of attention to detail and orientation to adhere to procedures
• Effective conflict handling and resolution
• Effective planning and time management

Company Description

At Bsure Insurance Advisors, we redefine insurance with our expertise in tailored solutions. By leveraging in-house technology and collaborating with South Africa's top insurers, we offer efficient and unbiased options for motor, home, portable, recreational, and business insurance. We are devoted to providing transparent, comprehensive information and exceptional service, empowering clients to make confident decisions that suit their unique insurance requirements. Embrace insurance that's expertly crafted for you.

Role Description

This is a full-time on-site role, located in Bedfordview, for an Insurance Advisor specializing in Client Services, Retention, Marketing, and Reinstatements. The Insurance Advisor will be responsible for advising clients on insurance products, handling customer inquiries, managing policy renewals, developing and maintaining client relationships, and conducting marketing activities to enhance client retention. Day-to-day tasks also include processing reinstatements and ensuring that all client interactions are handled professionally and efficiently.

Qualifications

• Skills in Insurance and Finance
• Experience in Consulting and Customer Service
• Strong Communication skills
• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Previous experience in the insurance industry is a plus
• Relevant certifications or a degree in Finance, Business, or a related field is preferred

Requirements that must be met :

Bilingual in English and Afrikaans (essential).

Minimum of 5 years' experience in a sales-driven call center environment, with 23 years in a managerial position.

Proven track record of leading and motivating teams under pressure.

Deep understanding of call center KPIs, sales processes, and performance management practices.

Proficiency with dialer systems, CRMs, workforce management tools, and Microsoft Excel for reporting.

Excellent interpersonal, coaching, and conflict resolution skills.

Strong decision-making, organizational, and problem-solving abilities.

Hands-on leadership approach with a willingness to lead by example

Ability to adapt quickly to changing business needs and priorities.

Preferred / Nice-to-Have

Experience in sectors such as financial services, telecoms, or insurance.

Familiarity with omnichannel customer support (e.g., phone, email, live chat, social media).

Exposure to business intelligence (BI) tools and data-driven performance analysis

Key Responsibilities

Oversee day-to-day operations of both inbound and outbound sales functions.

Monitor key metrics including service levels, average handling time (AHT), conversion rates, and schedule adherence.

Lead, coach, and motivate team leaders and agents to achieve sales targets and maintain engagement.

Manage workforce planning and real-time scheduling to ensure optimal coverage.

Conduct performance reviews and develop tailored coaching and development plans.

Ensure compliance with relevant policies, procedures, and regulatory requirements (e.g., POPIA, GDPR).

Deliver accurate, insightful reports on contact center performance, trends, and areas for improvement.

Implement and manage quality assurance (QA) programs to support agent development and customer satisfaction.

Perform regular call evaluations and run a QA framework, including scorecards, calibrations, and feedback sessions.

Use performance and QA data to identify skill gaps, deliver targeted coaching, and track improvements through pre / post metrics.

Foster a collaborative, high-performance culture built on accountability, trust, and continuous improvement.

We are seeking a highly skilled and customer-focused Call Center Agent in the Home Appliance Sector to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, resolving customer inquiries, and providing excellent customer service.

Key Responsibilities:

1. Answer and Handle Customer Calls*: Respond to customer inquiries and concerns in a professional and courteous manner.

2. Resolve Customer Issues*: Troubleshoot and resolve customer complaints and issues in a timely and efficient manner.

3. Provide Product/Service Information*: Educate customers on products and services, including features, benefits, and pricing.

4. Process Customer Requests*: Handle customer requests, such as order placement, cancellations, and changes.

5. Meet Sales and Performance Targets*: Meet or exceed sales and performance targets, such as call handling time and customer satisfaction scores.

6. Maintain Accurate Records*: Accurately document customer interactions, including call logs and customer information.

7. Collaborate with Team Members*: Work collaboratively with team members to achieve shared goals and objectives.

8. Stay Up to Date on Products and Services*: Stay current on product and service offerings, including features, benefits, and pricing.

Requirements:

1. High School Diploma or Equivalent: Required

2. Customer Service Experience: 1-2 years of customer service experience, preferably in a call centre environment

3. Excellent Communication Skills: Strong verbal and written communication skills

4. Problem-Solving Skills: Ability to troubleshoot and resolve customer issues

5. Time Management Skills: Ability to manage time effectively and meet performance targets

6. Basic Computer Skills: Proficient in basic computer applications, such as Microsoft Office

7. Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced, dynamic environment

What does a Customer Support Agent do?

A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Support Agent list:

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.

Essential Functions

• Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
• Respond promptly and professionally to incoming customer inquiries.
• Accurately process orders received through multiple channels in a timely manner.
• Evaluate and process credit requests, and return authorizations in accordance with company policy.
• Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
• Provide order confirmations upon customer request.
• Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
• Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
  
  

• Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
  
  

• Excellent verbal and written communication skills in English are required.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
• Customer-focused mindset with a proactive approach to problem-solving and service delivery.
• Experience working in a fast-paced, cross-functional environment with multiple stakeholders.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Medical Equipment Manufacturing

Referrals increase your chances of interviewing at ZOLL Medical Corporation by 2x

Get notified about new Customer Service Supervisor jobs in Alberton, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 6 hours ago

Johannesburg, Gauteng, South Africa 1 week ago

Germiston, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 6 days ago

Randburg, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 month ago

Randburg, Gauteng, South Africa 2 weeks ago

Benoni, Gauteng, South Africa 3 weeks ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Position Purpose

For a CHEP Expert to Administer, manage and control all CHEP and/or customer owned equipment at the customer premises resulting in:

• Savings realized by customers
• Reduced HP/Reduced Ave Vol on Hire
• Reduced losses due to improved controls

The Customer Service ethos is to provide a high quality, first point of contact account management service to the customer. This individual will work cross functionally, developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction. This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships. Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.

• General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
• Processing of customer transfer hire notes.
• Reconciliation of accounts and controlling of equipment.
• Manage 1-4-1 Exchanges.
• Conducting Daily/Weekly/Monthly/Quarterly stock counts.
• Conducting health checks and providing feedback to the relevant clients and staff (if applicable)
• Investigation and resolving credit equipment balances.
• Investigation and resolving suspended movements.
• Investigate and resolve queries from the customers supply chain partners.
• Managing the ordering of stock.
• Weekly/Monthly Reporting – Customer & Internal Reporting
• Logging Collection / Return orders when needed.
• Regular plant sweeps to identify misuse of CHEP equipment.
• Equipment quality check – Reporting damages-EWT.
• Demand planning vs Forecast and Collection.
• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
• Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain.
• Compiling and Presenting Key Performance Indicator reporting for customer and internal management.
• Log necessary escalations and service requests to the business via Sales Force.
• Perform any ad hoc tasks as requested by management.
• Participate in Team Projects.
• Serve as backup for TEMS and other staff within the team.

Matric with math and/or accounting – Essential.

Manual drivers Licence - Essential

Business Related Degree or Diploma or studying towards a tertiary qualification.

Qualification in Supervisory Development Programme or equivalent is advantageous.

3-5 years Accounts & Reconciliation

3 years Customer Service

1-2 years CHEP customer support

• Analytical Skills
• Excellent communication skills at all levels
• Inventory Control Skills
• Proficiency in Word & Excel is essential.
• Time Management & Prioritisation.
• Knowledge of MyCHEP is essential.
• Knowledge of any accounting/warehouse management system would be an advantage.
• Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

#LI-RM1

Overview

Be Part Of The World’s Largest Logistics Company

Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives. And not just for our customers, but for every member of our Group too. At DHL Supply Chain South Africa, we’re looking for… Vacancy: Customer Service Officer ( Kellanova Boksburg)

Job Purpose To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Note: The rest of the description provides responsibilities, competencies, and qualifications for the role.

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days
• Management of Pallets Configuration
• ZOA and Order Management: ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports
• Stock Management: Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
• Ensure stock allocation per customer order
• Pricing: Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed
• Uplifts: Accurate management of uplift process
• Good Returned: Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department
• Key Customer Requirements: Management and implementation of customer requirement per key identified customers
• Reports: VA05 (daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily
• Ad hoc: Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• Tracking of Orders as and when requested

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

• Customer focus
• Interpersonal relations
• Communication - verbal and written.
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.
• Ensure that all processed orders are "clean" to enable system release.

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

• English verbal and written.