6 Customer Service Representatives jobs in Benoni

Role Summary:

The Customer Support Agent is responsible for delivering high-quality support services to our customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.

• Suggest improvements based on customer feedback and trends.

Essential Requirements:

• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and as part of a team.
• Flexibility in adapting to evolving company products and new technologies.
• Proficiency in English.

Beneficial Requirements:

• Experience in Industrial Automation products.
• An electrical or mechatronics qualification.
• Experience with advanced troubleshooting and technical support.

• Seeking a skilled Trade tested Millwright or electrician with OEM experience for servicing, commissioning, and maintenance tasks, including parts management.
• This dynamic role involves extensive travel within South Africa and occasional trips to Africa, averaging around 14 days per month.
• Proficiency in hydraulics and ability to interpret electrical schematic drawings are key requirement

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for …

Vacancy

Customer Service Officer (Kellanova Boksburg)

Job Purpose

To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

• Ensure that all orders received on or before 15h30 are processed on day received.
• All orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Laison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Locate orders for delivery on designated days
• Management of Pallets Configuration

ZOA and Order Management:

• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports

S tock Management:

• Management of Cut Authorization processes.
• Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
• Ensure stock allocation per customer order

• Escalation of all price variances between SAP and Customer Copy to KAM
• Sales Coordination via email with needed refreshing of order being completed

Uplifts:

• Accurate management of uplift process

• Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department

• Management and implementation of customer requirement per key identified customers

• VA05(daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily

Ad hoc

• Raise any potential issues to other areas of the business and proactively resolve any issue raised
• Communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• Tracking of Orders as and when requested

Competencies & Skills .

• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others' views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides candid / regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviors based on feedback
• Takes personal responsibility for career and development

Skills/Experience

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules
• Ability to work in a pressurized environment

Qualifications

• Customer focus
• Interpersonal relations
• Communication - verbal and written
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback
• Team work
• Follow through on order, query and feedback
• Answer all calls in a professional manner
• Maintain a professional image at all times
• Orders are taken in a professional manner
• Commitment to work with in Kellogg's/DHL values
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day
• Ensure that all processed orders are "clean" to enable system release

Languages

• English verbal and written.

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence.

• Ensure that all orders received on or before 15h30 are processed on the day received.
• All orders received post 15:30 to be captured the following day.
• Communicate any changes with Vital and CCT.
• Management of Special Request processes.
• Removal of all 1970 Errors.
• Saving of orders on P-Drive.
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies, and Pricing.
• Locate orders for delivery on designated days.
• Management of Pallets Configuration.

• Manage ZOA reports at a minimum of 3 times per day, including orders on hold, shipping requirements, pricing, etc.
• Manage outstanding orders and reports.

• Management of Cut Authorization processes.
• Check stock availability and coordinate urgent deliveries where nominated delivery days were missed.
• Ensure stock allocation per customer order.

• Escalate all price variances between SAP and Customer Copy to KAM.
• Coordinate sales via email with needed order updates.

• Manage uplift process accurately.

• Manage customer service order return processes in line with reason codes in conjunction with GRA department.

• Manage and implement customer requirements for key identified customers.

• VA05 (daily and/or weekly where applicable).
• Daily Order Analysis.
• Weekly Strike Rate report for PnP and Makro clients.
• Weekly report sent on Fridays.
• Zoo report updated daily.

• Proactively raise and resolve issues within the business.
• Communicate effectively with customs and stakeholders.
• Provide timely feedback on delivery issues and handle customer complaints.
• Build key stakeholder relationships to manage queries.
• Track orders as requested.

• Maintain effective relationships with customers.
• Develop and deliver high-quality, innovative solutions.
• Focus on customer needs and gain commitment.
• Support team and organizational strategies.
• Communicate strategy and establish clear objectives.
• Align resources and review progress regularly.
• Champion continuous improvement and innovation.
• Inspire results through empowerment and recognition.
• Provide regular feedback and support development.
• Convey personal goals and values.
• Seek feedback and develop new skills.
• Take responsibility for personal career development.

• Matric qualification.
• 2-3 years CSO experience in warehousing/logistics.
• Good understanding of SAP, Excel, and Word.
• Ability to follow procedures and safety rules.
• Ability to work under pressure.

• Customer focus, interpersonal skills, communication skills, listening skills, planning, and organization.
• Initiative, impact and influence, information seeking, achievement drive.
• Follow through on orders and queries, teamwork, professional communication.
• Commitment to DHL values and building effective customer relationships.

• English (verbal and written).

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.

Essential Functions

• Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
• Respond promptly and professionally to incoming customer inquiries.
• Accurately process orders received through multiple channels in a timely manner.
• Evaluate and process credit requests, and return authorizations in accordance with company policy.
• Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
• Provide order confirmations upon customer request.
• Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
• Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
  
  

• Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
  
  

• Excellent verbal and written communication skills in English are required.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
• Customer-focused mindset with a proactive approach to problem-solving and service delivery.
• Experience working in a fast-paced, cross-functional environment with multiple stakeholders.