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View All Customer Service Representatives Jobs View All Jobs in Benoni

3 Customer Service Representatives jobs in Benoni

Client Services Manager JHB

Kempton Park, Gauteng GLS Supply Chain Equipment

Posted 22 days ago

Job Viewed

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Job Description

GLS Supply Chain Equipment is looking for a talented Client Services Manager to join our team.

This role is based in the Kempton Park area.

Company Description

GLS is a leading provider of Supply Chain Equipment and related services. We are a competitive, innovative, and empowered South African business operating with a global presence. We pride ourselves on delivering high-quality, efficient, environmentally friendly, and sustainable solutions to our clients.

Purpose of the Role

The Client Services Manager is accountable for the efficient and profitable management of the department so as to increase client satisfaction, loyalty and retention and to continually meet their expectations by pro-actively analyzing data and information for prevention and solution of issues.

Key accountabilities - unique contribution this role makes to the organisation:

  • Promote company and services through effective interaction and reporting.
  • Manage, lead, and develop employees within their team;
  • Evaluate training needs of operational team and client and arrange training accordingly.
  • Enforce process compliance within the environment of the contract.
  • Communicate and report in line with agreed SLA & KPI’s
  • Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.

Requirements

  • Valid Driver’s license
  • Grade 12
  • Degree or Diploma in Supply Chain Management, Business Administration, Finance or Accounting
  • 3-5 years management experience in any Services environment; retail or manufacturing industry is desirable.
  • Excellent communication skills - written and verbal
  • Passion for providing excellent client services
  • High level of attention to detail and orientation to adhere to procedures
  • Effective conflict handling and resolution
  • Effective planning and time management
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at GLS Supply Chain Equipment by 2x

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Inbound Lead Response / Call Center Agent

New
East Rand, Gauteng Unique Personnel Ltd

Posted today

Job Viewed

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Job Description

An Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience. Key Responsibilities Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.). Understand customer needs and provide suitable information on products or services. Qualify leads and update CRM with accurate customer details and call outcomes. Persuade and guide prospects towards conversions (sales, appointments, or sign-ups). Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules. Handle sales queries, objections, and escalate complex cases to Management. Ensure compliance with company policies and always maintain professionalism. Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance. Educational & Experience Requirements Minimum: Matric. Prior experience in telesales or internal sales is essential. Debt counselling knowledge is an advantage. Skills & Competencies Strong verbal communication and persuasive skills. Strong written communication English first language required. Active listening and ability to build rapport quickly. Customer-centric approach with problem-solving mindset. Good organizational and follow-up skills. Basic computer knowledge (MS Office, CRM tools). Target-oriented with ability to work in a fast-paced environment.
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Customer Service Controller

Bedfordview, Gauteng Dante Personnel

Posted 1 day ago

Job Viewed

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Job Description

Minimum requirements:
  • 1 years experience in sea freight forwarding / logistics (LCL, FCL, groupage, hazardous cargo, Incoterms)
  • Proficiency in MS Excel, MS Word and CW1 Experience (advantage)
  • Familiarity with hazardous cargo acceptance processes
  • Ensuring ISPM15 compliance

Consultant: Jessie Gomes - Dante Personnel Greenstone
This advertiser has chosen not to accept applicants from your region.
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Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service Representatives Jobs View All Jobs in Benoni
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