6 Customer Service Representative jobs in Pretoria

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department . The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

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Job title : IT Customer Service Co-ordinator

Job Location : Gauteng, Centurion Deadline : July 11, 2025 Quick Recommended Links

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Role Overview :

• We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensure that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation. You’ll be a key part of our IT team, ensuring that projects are completed on time and the right people are in the right place.

Key Responsibilities :

• Coordinate and schedule IT resources for various internal and external projects.
• Manage and maintain calendars, appointments, and project timelines.
• Assist with administrative tasks such as documentation, reporting, and procurement.
• Collaborate with IT and project teams to ensure effective resource allocation.
• Track and maintain inventory of IT assets and manage purchase orders.
• Support the IT department with ad-hoc tasks and ensure all systems run smoothly.
• Foster a culture of collaboration, problem-solving, and continuous improvement within the team.

Requirements :

• Proven experience in an administrative or scheduling role, ideally within an IT or technical environment.
• ITIL 4 Certification will be an advantage
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft 365 and other service desk tools.
• A proactive attitude and the ability to work independently.
• Strong problem-solving skills and the ability to think on your feet.

What We Offer :

• A dynamic and innovative working environment where your contributions matter.
• Opportunities for professional growth and development.
• A supportive and collaborative team culture focused on helping each other and the community.

• Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
• 5+ years experience in national training, customer experience, or service excellence roles
• Lead, inspire, and manage a national team of 8 training and service professionals
• Align team objectives with business strategy and EXCO directives
• Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
• Foster collaboration between regional trainers, managers, and support teams to ensure consistency
• Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
• Conduct gap analyses to identify training needs and implement new programs
• Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
• Provide coaching support for managers and leaders to reinforce service standards
• Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
• Lead the national complaints and customer feedback program, ensuring timely resolution
• Identify trends and design training or service improvements to address recurring issues
• Develop service recovery strategies that build loyalty and protect brand reputation
• Promote a customer-first culture that permeates every store
• Partner with cross-functional teams to create and deliver customer experience initiatives
• Implement service audits and mystery shopper programs to monitor quality
• Launch reward and recognition programs tied to service excellence KPIs
• Benchmark against global service standards to drive continuous improvement
• Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
• Present insights, gap analyses, and improvement recommendations at board level
• Manage the national service training budget and ensure cost-effective implementation
• Ensure consistent rollout of training and service initiatives nationwide