3 Customer Service Representative jobs in Pretoria
Debt Collection Call Center Agent
Hatfield, Gauteng
National Debt Connection
Posted today
Job Viewed
Job Description
Description: 08:00 - 16:30 Monday - Friday Office Based R5000-R6500 basic ( commission & incentives) Hatfield, Pretoria Debt Collection Call Center Call center agent will be expected to collect outstanding debt by calling debtors and making payment arrangements on outstanding debt. Minimum daily and monthly targets are set and need to be reached. Minimum Requirements: Matric Certificate Debt Collection or Sales Experience (1y) Target Driven Negotiation Skills Reside in Pretoria
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Call Center Agent - Inbound - Centurion, South Africa
Centurion, Gauteng
WNS
Posted 9 days ago
Job Viewed
Job Description
Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:
Qualifications and Accreditations
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
- Identify and understand customer needs in order to provide a consistently high quality service
- Effectively promote the client’s products and enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
- Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
- Ensure action is taken to increase customer retention, loyalty and build a credible reputation
- Operate customer related information systems to the required standard maintaining accurate and secure records
- Understand and adhere to the company and department standards, policies and procedures
- Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
- Customer service
- Pro-active problem solving and decision-making skills
- Goal orientated
- High stress tolerance
- Team work
- Adapt to change quickly, in a fast-paced environment
- Minimum 12 months experience in customer service role (Contact center)
Qualifications and Accreditations
- A Matric/Grade 12 Certificate or equivalent
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1
National Customer Service Trainer
Pretoria, Gauteng
Green Marble Recruitment Consultants
Posted 9 days ago
Job Viewed
Job Description
Are you a seasoned training and development expert with 5+ years’ experience at a senior level, ready to elevate service teams to new heights?
We’re looking for someone who thrives on creating impactful training programmes, energising large groups, and driving real skills development.
If you’re a natural communicator with high emotional intelligence and a passion for empowering others — this is your moment to lead.
Minimum Requirement
- 5-10 years in a Senior Training Capacity.
- Background in developing teams, ideally in Customer Service within the Hospitality industry (Not essential).
- Well-written training materials in above-average English language skills
- Background in teaching and facilitation to large groups.
- Skills development
- Knowledge of EE submissions and all training and skills-related legislation.
- Budgeting and cost analysis for the whole department.
- Customer Relationship Management and HR Management qualification or related.
- Excellent communicator, resourceful, and passionate.
- High emotional intelligence and empathy skills.
- Resolve all training requirements for various customer operations.
- Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.
- Provide optimal level of customer service to all customers.
- Design and maintain training courses for all materials and develop appropriate computer applications for manuals.
- Coordinate with various employees and provide feedback to all stakeholders.
- Maintain high-level knowledge of products and services.
- Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.
- Provide training to all operations teams as per requirement.
- Maintain records of all associated training materials and manuals.
- Provide technical support to all recruits and provide training on all human resources related to the job.
- Monitor all client issues and provide training to resolve all service-related queries.
- Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.
- Provide support to all national and regional training programs.
- Participate in various team and store meetings.
- Managing a national service team.
- Driving consistency across the country.
- Implementing incentive drives.
- Driving company culture.
This advertiser has chosen not to accept applicants from your region.
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