27 Customer Service Professional jobs in Benoni
Customer Care Representative
Posted today
Job Viewed
Job Description
DESCRIPTION:
Pick-Nik Marketing (Pty) Ltd manufactures, markets and sells tissue and hygiene products through Retail and Business to Business channels in South Africa and neighboring countries. Its Head Office and operational factories are in Gauteng, Kempton Park.
We are seeking a highly capable
Customer Care Agent Learner
This role will be reporting to the
Supply Chain Manager,
and the ideal candidate should demonstrate strong analytical and problem-solving skills, excellent communication abilities and a passion for building a career in supply chain and operations
KEY PERFORMANCE AREAS:
- Strong attention to detail with ability to work in a fast-paced manufacturing/distribution environment.
- Eagerness to learn, adapt and contribute to supply chain excellence.
Opportunities Offered:
- Exposure to end-to-end supply chain processes (procurement, inventory, warehousing, logistics and distribution).
- Career growth and mentorship in a structured graduate program.
- A supportive environment to develop technical and professional skills.
QUALIFICATIONS/REQUIREMENT:
- Bachelor's degree/ National Diploma in Supply Chain Management, Logistics, Operations Management, or related field.
- Fluent in Afrikaans (spoken and written) and proficient in English.
Customer Care Specialist
Posted today
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Job Description
Job title – Customer Care Specialist
Location – Isando, South Africa
Job model – Hybrid (3 days a week on site)
As a Customer Care Specialist, you will play a key role in ensuring the efficiency of the department while continuously enhancing service levels for both internal and external customers.
Your key responsibilities- Perform effectively under pressure while maintaining a positive attitude
- Consistently go the extra mile to deliver excellent customer service
- Ensure high levels of accuracy with minimal errors in daily tasks
- Collaborate closely with colleagues and contribute as a team player
- Follow and uphold company policies and best practices
- Provide proactive support to internal customers across various departments
- A space to grow by encouraging and supporting curiosity and an open mindset
- A culture that prioritizes safety and well-being, both physically and mentally
- A firm belief that working together with our customers is the key to achieving great things
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- A completed Grade 12 qualification
- 2–3 years of administrative experience, preferably in a fast-paced environment
- Proven experience in the export field
- Fluency in English, both written and verbal
- A strong team player with the ability to work effectively under pressure
- Excellent communication and problem-solving skills
About dsm-firmenich
At dsm-firmenich, we don't just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.
Our application process
Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal. Please note that the application deadline is September 12th, 2025.
DEI and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.
Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.
Client Relations
Posted today
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Job Description
We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.
What You'll Do:
Make outbound calls to prospective property clients
Build strong client relationships through exceptional service
Collaborate with our sales team to achieve targets
Provide professional customer support and follow-ups
What We're Looking For:
Previous call centre or sales experience (real estate preferred)
Excellent communication and phone skills
Proficiency in Microsoft Office/Google Suite
Own laptop required
Team player with independent work ability
What We Offer:
Salary: Up to R11,000/month
Full-time, Monday - Friday position
Dynamic, fast-paced work environment
Career growth opportunities in real estate
If you are interested send your CV and cover letter to
Location: Observatory, Cape Town
Job Type: Full-time
Pay: Up to R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
Job Type: Full-time
Pay: R8 000,00 - R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
Customer Support Agent Junior
Posted today
Job Viewed
Job Description
What does a Customer Support Agent do?
A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Support Agent list:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Customer Service Supervisor
Posted today
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Job Description
Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation
Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.
Essential Functions
- Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
- Respond promptly and professionally to incoming customer inquiries.
- Accurately process orders received through multiple channels in a timely manner.
- Evaluate and process credit requests, and return authorizations in accordance with company policy.
- Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
- Provide order confirmations upon customer request.
- Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
- Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
- Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
- Excellent verbal and written communication skills in English are required.
- Strong organizational skills with a high level of accuracy and attention to detail.
- Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
- Customer-focused mindset with a proactive approach to problem-solving and service delivery.
- Experience working in a fast-paced, cross-functional environment with multiple stakeholders.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Medical Equipment Manufacturing
Referrals increase your chances of interviewing at ZOLL Medical Corporation by 2x
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#J-18808-LjbffrCustomer Service Administrator
Posted today
Job Viewed
Job Description
Position Purpose
For a CHEP Expert to Administer, manage and control all CHEP and/or customer owned equipment at the customer premises resulting in:
- Savings realized by customers
- Reduced HP/Reduced Ave Vol on Hire
- Reduced losses due to improved controls
The Customer Service ethos is to provide a high quality, first point of contact account management service to the customer. This individual will work cross functionally, developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction. This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships. Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.
Responsibilities- General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
- Processing of customer transfer hire notes.
- Reconciliation of accounts and controlling of equipment.
- Manage 1-4-1 Exchanges.
- Conducting Daily/Weekly/Monthly/Quarterly stock counts.
- Conducting health checks and providing feedback to the relevant clients and staff (if applicable)
- Investigation and resolving credit equipment balances.
- Investigation and resolving suspended movements.
- Investigate and resolve queries from the customers supply chain partners.
- Managing the ordering of stock.
- Weekly/Monthly Reporting – Customer & Internal Reporting
- Logging Collection / Return orders when needed.
- Regular plant sweeps to identify misuse of CHEP equipment.
- Equipment quality check – Reporting damages-EWT.
- Demand planning vs Forecast and Collection.
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
- Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain.
- Compiling and Presenting Key Performance Indicator reporting for customer and internal management.
- Log necessary escalations and service requests to the business via Sales Force.
- Perform any ad hoc tasks as requested by management.
- Participate in Team Projects.
- Serve as backup for TEMS and other staff within the team.
Matric with math and/or accounting – Essential.
Manual drivers Licence - Essential
Business Related Degree or Diploma or studying towards a tertiary qualification.
Qualification in Supervisory Development Programme or equivalent is advantageous.
Experience3-5 years Accounts & Reconciliation
3 years Customer Service
1-2 years CHEP customer support
Skills and Knowledge- Analytical Skills
- Excellent communication skills at all levels
- Inventory Control Skills
- Proficiency in Word & Excel is essential.
- Time Management & Prioritisation.
- Knowledge of MyCHEP is essential.
- Knowledge of any accounting/warehouse management system would be an advantage.
- Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.
#LI-RM1
#J-18808-LjbffrCustomer Service Officer
Posted 17 days ago
Job Viewed
Job Description
Overview
Be Part Of The World’s Largest Logistics Company
Deutsche Post DHL Group is the world’s leading logistics and mail company. We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives. And not just for our customers, but for every member of our Group too. At DHL Supply Chain South Africa, we’re looking for… Vacancy: Customer Service Officer ( Kellanova Boksburg)
Job Purpose To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Note: The rest of the description provides responsibilities, competencies, and qualifications for the role.
Responsibilities- Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
- Communicate any changes with Vital and CCT
- Management of Special Request processes
- Removal of all 1970 Errors
- Saving of orders on P-Drive
- Refreshing of orders on SAP
- Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
- Allocate orders for delivery on designated days
- Management of Pallets Configuration
- ZOA and Order Management: ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
- Manage outstanding orders and reports
- Stock Management: Management of Cut Authorization processes
- Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
- Ensure stock allocation per customer order
- Pricing: Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed
- Uplifts: Accurate management of uplift process
- Good Returned: Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department
- Key Customer Requirements: Management and implementation of customer requirement per key identified customers
- Reports: VA05 (daily and/or weekly where applicable)
- Daily Order Analysis
- Strike Rate report submitted weekly for PnP and Makro clients
- Report sent weekly on Fridays
- Zoo report updated daily
- Ad hoc: Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
- Provide feedback on delivery issues to customers efficiently and timeously
- Handling of all customer complaints effectively and timeously
- Building of required key stakeholder relationships in relevant departments to manage queries
- Tracking of Orders as and when requested
- Maintains effective relationships with customers.
- Develops / Delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others' views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides candid / regular feedback.
- Supports the development of others.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
- Customer focus
- Interpersonal relations
- Communication - verbal and written.
- Listening skills
- Planning & organisation
- Developing self
- Initiative
- Impact & influence
- Information seeking
- Achievement drive
- Follow through on order, query and feedback.
- Teamwork
- Follow through on order, query and feedback.
- Answer all calls in a professional manner.
- Maintain a professional image at all times.
- Orders are taken in a professional manner.
- Commitment to work with in Kellogg's/DHL values.
- Effective customer relationships with internal and external customers
- Ensure that all orders received by 15h30 are processed each day.
- Ensure that all processed orders are "clean" to enable system release.
- Matric
- 2-3 Years CSO experience in warehousing/logistics
- Good understanding of SAP systems, Excel & Word
- Ability to follow work procedure and safety rules.
- Ability to work in a pressurized environment
- English verbal and written.
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Customer Service Controller
Posted 12 days ago
Job Viewed
Job Description
- 1 years experience in sea freight forwarding / logistics (LCL, FCL, groupage, hazardous cargo, Incoterms)
- Proficiency in MS Excel, MS Word and CW1 Experience (advantage)
- Familiarity with hazardous cargo acceptance processes
- Ensuring ISPM15 compliance
Consultant: Jessie Gomes - Dante Personnel Greenstone
customer service consultant
Posted today
Job Viewed
Job Description
We are on the lookout for a Customer Service Consultant in JHB East.
As a Customer Service Consultant, you will be responsible for:
Customer Handling
Administration
Client Service
- 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
- Matric
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
Customer Service Officer
Posted today
Job Viewed
Job Description
Be Part Of The World's Largest Logistics Company
Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we're looking for…
Vacancy
Customer Service Officer ( Kellanova Boksburg)
Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Key areas of responsibility include:
Proactive day to day order management:
- Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
- Communicate any changes with Vital and CCT
- Management of Special Request processes
- Removal of all 1970 Errors
- Saving of orders on P-Drive
- Refreshing of orders on SAP
- Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
- Allocate orders for delivery on designated days
- Management of Pallets Configuration
- ZOA and Order Management:
- ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
- Manage outstanding orders and reports".
- Stock Management:
- Management of Cut Authorization processes
- Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
- Ensure stock allocation per customer order".
- Pricing:
- Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
- Uplifts:
- Accurate management of uplift process"
- Good Returned:
- *Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
- Key Customer Requirements:
- Management and implementation of customer requirement per key identified customers
- .Reports:
- VA05(daily and/or weekly where applicable)
- Daily Order Analysis
- Strike Rate report submitted weekly for PnP and Makro clients
- Report sent weekly on Fridays
- Zoo report updated daily".
- Ad hoc:
- Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
- Provide feedback on delivery issues to customers efficiently and timeously
- Handling of all customer complaints effectively and timeously
- Building of required key stakeholder relationships in relevant departments to manage queries
- racking of Orders as and when requested".
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops / Delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others' views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides candid / regular feedback.
- Supports the development of others.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Skills/Experience
- Customer focus
- Interpersonal relations
- Communication - verbal and written.
- Listening skills
- Planning & organisation
- Developing self
- Initiative
- Impact & influence
- Information seeking
- Achievement drive
- Follow through on order, query and feedback.
- Teamwork
- Follow through on order, query and feedback.
- Answer all calls in a professional manner.
- Maintain a professional image at all times.
- Orders are taken in a professional manner.
- Commitment to work with in Kellogg's/DHL values.
- Effective customer relationships with internal and external customers
- Ensure that all orders received by 15h30 are processed each day.
- Ensure that all processed orders are "clean" to enable system release.
Qualifications
- Matric
- 2-3 Years CSO experience in warehousing/logistics
- Good understanding of SAP systems, Excel & Word
- Ability to follow work procedure and safety rules.
- Ability to work in a pressurized environment
Languages
- English verbal and written.