22 Customer Service Openings jobs in Pretoria

General Responsibilities:

Digital Communications:

• Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.
• Manage communications effectively to address queries, provide support, and facilitate smooth interactions.

Service Management:

• Handle service management tasks to support the sales pipeline.
• Ensure efficient delivery of services to meet customer needs and expectations.

Operations:

• Execute general operational tasks related to the business activities of the company.
• Maintain operational efficiency and effectiveness across different functions.

Arrangement and Execution of Tutoring Sessions:

• Coordinate and arrange 1-on-1 tutoring arrangements for students.
• Follow specified processes to ensure successful tutor and student engagements.

Client Relationship Management:

• Build and nurture relationships with clients, focusing on client satisfaction and retention.
• Address client concerns, gather feedback, and maintain a positive client experience.

General Operations:

• Handle day-to-day operational tasks to support business activities.
• Ensure smooth functioning of processes and workflows.

Client Communication and Coordination:

• Communicate with clients to understand their needs and requirements.
• Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
• Record relevant information and updates in the CRM system or spreadsheet.

Monitoring Progress and Quality:

• Stay informed about the progress of tutoring sessions.
• Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.

Educational Background:

• Possess a 3-year degree in BA or BCom from a reputable university.

Recent Graduates:

• Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning.

Sales or Organizational Experience (As a plus):

• Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.

• Pharmacists Assistant Post-Basic Certificate preferred
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Ability to work under pressure and meet performance targets
• Knowledge of relevant health industry regulations and best practices

• Lead, motivate, and mentor a team of customer service representatives to achieve performance targets and exceed customer expectations.
• Monitor team performance through KPIs and quality metrics, providing regular feedback and coaching to improve individual and team results.
• Conduct training sessions for new and existing team members, ensuring they are well-equipped to handle customer inquiries effectively and professionally.
• Efficiently manage call center workflow, ensuring smooth operations and adherence to schedules.
• Handle escalated customer inquiries or complaints with professionalism and a focus on resolution.
• Generate and analyze performance reports to identify trends and areas for improvement, making data-driven decisions to enhance team productivity and customer satisfaction.
• Maintain quality assurance standards to ensure consistent service quality and adherence to company policies and procedures.
• Foster open communication within the team and act as a liaison between the team and senior management, conveying feedback, challenges, and opportunities.
• Ensure team members comply with company policies, procedures, and compliance requirements.

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Customer service
• Pro-active problem solving and decision-making skills
• Goal orientated
• High stress tolerance
• Team work
• Adapt to change quickly, in a fast-paced environment
  
  
  

• Minimum 12 months experience in customer service role (Contact center)
  
  
  

• A Matric/Grade 12 Certificate or equivalent

Job Type : Entry Level | Full Time | Pretoria

Company Overview Superfly Direct (Pty) Ltd

Superfly Direct is a forward-thinking sales and entrepreneurial development company that partners with some of South Africas top financial services brands to expand their client reach and drive long-term business growth.

We are passionate about developing ambitious individuals into leaders, professionals, and entrepreneurs. Through hands-on training, real-world experience, and structured mentorship, we give our team the tools to thrive in the highly competitive world of financial sales and client services.

In this role, you will :

• Be trained in effective communication, client acquisition, and business development strategies.
• Represent respected financial services brands to a wide range of clients.
• Develop core business skills in a high-performance, supportive environment.
• Work with a diverse team of driven, like-minded individuals.
• Build a strong foundation for leadership or entrepreneurial growth within the company.
• Gain practical, real-world exposure to financial service operations.

This is an entry-level position with structured growth into leadership, training, or entrepreneurial roles for top performers.

Immediate openings available for successful candidates

Only candidates who meet the minimum requirements and will be considered for the interview process. All shortlisted candidates will be contacted directly.

Overview

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission : to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department . The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

• Onsite Barista - Because life’s too short for bad coffee!
• Exciting Team Events - Work hard, play harder!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.