4,066 Customer Service Openings jobs in South Africa

Employment Type : Fixed -Term (12 months)

Position Purpose : The successful incumbent will be trained in a Customer Service role and will be expected to develop a solid understanding of medical aid processes, member benefits, claims processes and query resolution, gaining the ability to work independently and effectively within the role.

Experience: This is an on-the-job training role. While up to 1 year of experience in a customer-facing environment will be an advantage, it is not a requirement.

Qualifications: Grade 12 (Matric), National Diploma or Degree in any field

Note : Applicants must be between the ages of 18-35 years.

• Gain in-depth knowledge of medical aid products, benefits, and administrative procedures.
• Learn to accurately capture and update member information on internal systems.
• Develop an exceptional ability to handle telephonic and written communication with members.
• Develop strong problem-solving and communication skills.
• Understand the importance of compliance, confidentiality, and service quality within the healthcare sector.
• Contribute to cost savings within the department to assist with financial goals and targets

• Ability to correctly route all escalated calls and queries to correct departments
• Accurately capture data
• Assist in other departments when the need arises
• Meet delivery objectives through working with other team members within and linked to the department / project
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
• Ability to identify system constraints and escalate accordingly
• Ensure that quality control targets are met
• Monitor and report on the implementation of corrective actions to ensure audit findings are resolved timeously.
• Understand interdependence of different systems and processes in area of specialisation and department

• Positive Attitude – Approaches tasks and challenges with enthusiasm, resilience, and a solution-focused mindset.
• Adaptability and Willingness to Learn – Open to learning processes and adapting to changes in a fast-paced environment.
• Interpersonal Skills – Ability to build positive relationships with members and colleagues.
• Customer Service Orientation / Customer Focus – Commitment to providing excellent service and resolving queries effectively.
• Teamwork and Collaboration – Ability to work effectively within a team and support colleagues.
• Time Management / Organizational Skills – Ability to prioritize tasks and manage workload efficiently.
• Confidentiality and Compliance Awareness – Understanding the importance of maintaining member privacy and following company policies.
• Interpersonal Skills – Ability to build positive relationships with members and colleagues.

Note: Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.

Reference: SW -AM-1
A rapidly growing and dynamic company in Bellville requires the services of a Client Services Administrator who will provide client support services in an accurate and timely fashion to their external and internal clients and to maintain a high level of professionalism and competence in every client interaction.

• Providing a high standard of client service
• Resolving customer queries and requests from incoming calls and email correspondence
• Sending accounts to clients on request
• General administrative and ad-hoc tasks
• Excellent knowledge of Excel and report writing ability essential

• Excellent problem-solving skills and able to perform under pressure
• Excellent client service
• Excellent business writing skills and telephone manner
• Fully Bilingual (Afr and Eng)
• Deadline and goal oriented
• Passion for service delivery

• Grade 12
• Previous experience in a client services environment will be an advantage
• Knowledge of customer service principles & practices
• MS office literate

Reference: CPT -H-3

Our client in the Northern Suburbs is looking for a Client Services Administrator to join their team.

Responsibilities:

• Resolving customer queries and requests from incoming calls and email correspondence.
• Email and fax the accounts to the clients.
• General ad-hoc tasks.

Requirements:

• At least 2 years relevant experience.
• Fully bilingual (Afrikaans and English).
• Excellent client service skills.
• Driver’s License.
• Deadline driven.
• Good verbal and written skills.
• Computer literate.
• The ability to work under pressure.

To apply, please send your CV to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.

A company that provides investment and wealth planning services to high-net-worth individuals, families, selected institutions, and charitable trusts is seeking a Client Services Administrator.

Client Services

• Ensure compliance - Client onboarding KYC (Know Your Customer), FAIS, and client screening. This requires a thorough understanding of the latest FICA and FAIS regulations as determined by the FSCA and FIC, completing the onboarding process by screening the client through Docfox.
• Perform trading, subscription, redemption, and transfer tasks on clients’ accounts with multiple platforms.
• Perform account loading and payments including the placing of FX trades and completion of BOP forms on the Investec CCM (Corporate Cash Management account) platform.
• Liaise with Investec FXEXCON team regarding client’s SDA (Single Discretionary Allowance) and FIA (Foreign Investment Allowance) relating to off-share investments.
• Collect revenue from specific providers on and offshore where advisor fees are not automated.
• Stay up to date on product and industry knowledge by attending different training initiatives and communicate any training requirements to Manager.

Administration

• Provide clients and Wealth Managers with tax and reporting statements as and when requested.
• Load all tasks on the WebView task manager and update Wealth Managers on the progress of tasks.
• Keep CRM database up to date with client information.
• Liaise with multiple service providers with instructions and platform offering and changes.
• Participate in projects relating to service providers, client data, and industry regulations.
• Monitor Client Services’ mailbox and action any actionable items.

• Grade 12
• 2-3 years’ experience as an administrator in the financial services industry

Should you not receive a response within 14 days, please consider your application as unsuccessful.

About the Role

We are looking for a professional Client Services Coordinator to act as the main point of contact for our clients. You will support them by managing communication, coordinating services, and ensuring records are accurate and up to date. This role is ideal for someone who enjoys problem-solving, working with people, and keeping operations running smoothly.

• Be the first point of contact for assigned clients.
• Develop and update client service plans.
• Coordinate with internal teams and service providers.
• Track progress, follow up with clients, and resolve issues.
• Maintain accurate records in the CRM system.
• Ensure compliance with company and client standards.

• Strong communication skills in English (extra languages a plus).
• Experience in client services, case coordination, customer support, or admin.
• Organised, detail-oriented, and good at managing multiple priorities.
• Tech-savvy; able to use CRM or case management software.
• Empathetic, professional, and solutions-focused.
• Must have a stable internet connection and home office setup.

About the Role

We are looking for a professional Client Services Coordinator to act as the main point of contact for our clients. You will support them by managing communication, coordinating services, and ensuring records are accurate and up to date. This role is ideal for someone who enjoys problem-solving, working with people, and keeping operations running smoothly.

• Be the first point of contact for assigned clients.
• Develop and update client service plans.
• Coordinate with internal teams and service providers.
• Track progress, follow up with clients, and resolve issues.
• Maintain accurate records in the CRM system.
• Ensure compliance with company and client standards.

• Strong communication skills in English (extra languages a plus).
• Experience in client services, case coordination, customer support, or admin.
• Organised, detail-oriented, and good at managing multiple priorities.
• Tech-savvy; able to use CRM or case management software.
• Empathetic, professional, and solutions-focused.
• Must have a stable internet connection and home office setup.

About the Role

We are looking for a professional Client Services Coordinator to act as the main point of contact for our clients. You will support them by managing communication, coordinating services, and ensuring records are accurate and up to date. This role is ideal for someone who enjoys problem-solving, working with people, and keeping operations running smoothly.

• Be the first point of contact for assigned clients.
• Develop and update client service plans.
• Coordinate with internal teams and service providers.
• Track progress, follow up with clients, and resolve issues.
• Maintain accurate records in the CRM system.
• Ensure compliance with company and client standards.

• Strong communication skills in English (extra languages a plus).
• Experience in client services, case coordination, customer support, or admin.
• Organised, detail-oriented, and good at managing multiple priorities.
• Tech-savvy; able to use CRM or case management software.
• Empathetic, professional, and solutions-focused.
• Must have a stable internet connection and home office setup.

About the Role

We are looking for a professional Client Services Coordinator to act as the main point of contact for our clients. You will support them by managing communication, coordinating services, and ensuring records are accurate and up to date. This role is ideal for someone who enjoys problem-solving, working with people, and keeping operations running smoothly.

• Be the first point of contact for assigned clients.
• Develop and update client service plans.
• Coordinate with internal teams and service providers.
• Track progress, follow up with clients, and resolve issues.
• Maintain accurate records in the CRM system.
• Ensure compliance with company and client standards.

• Strong communication skills in English (extra languages a plus).
• Experience in client services, case coordination, customer support, or admin.
• Organised, detail-oriented, and good at managing multiple priorities.
• Tech-savvy; able to use CRM or case management software.
• Empathetic, professional, and solutions-focused.
• Must have a stable internet connection and home office setup.

About the Role

We are looking for a professional Client Services Coordinator to act as the main point of contact for our clients. You will support them by managing communication, coordinating services, and ensuring records are accurate and up to date. This role is ideal for someone who enjoys problem-solving, working with people, and keeping operations running smoothly.

• Be the first point of contact for assigned clients.
• Develop and update client service plans.
• Coordinate with internal teams and service providers.
• Track progress, follow up with clients, and resolve issues.
• Maintain accurate records in the CRM system.
• Ensure compliance with company and client standards.

• Strong communication skills in English (extra languages a plus).
• Experience in client services, case coordination, customer support, or admin.
• Organised, detail-oriented, and good at managing multiple priorities.
• Tech-savvy; able to use CRM or case management software.
• Empathetic, professional, and solutions-focused.
• Must have a stable internet connection and home office setup.