7 Customer Service Manager jobs in Pietermaritzburg

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

Engineering Sales Support Manager - Packaging

A leading manufacturing operation in the packaging industry is seeking an experienced
Technical Sales & Support Manager
to join their team in
Howick
. This pivotal role reports directly to the Divisional Executive.

Minimum Requirements:

• Engineering Degree (
  BTech or BSc Mechanical or Electrical/ Mechatronics only
  ) Note: Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
• Previous sales experience in a technical sales role
• Must be organized & have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self - motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver's license essential

Key Responsibilities:

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements.
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer's business and provide them with packaging solutions, not just bottles.

Please note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted.

Reporting to: General Manager
Seniority Level: Mid Career (4 - 6 yrs exp)

Duties and Responsibilities:

• Providing technical support to customers on the company's products
• Developing and implementing sales strategies
• Building and maintaining customer relationships
• Conducting product demonstrations and training sessions
• Collaborating with the engineering team on product development

Overview

SUPPORT CENTRE MANAGER - PIETERMARITZBURG, KWAZULU-NATAL

POSITION INFO :

RedCat Recruitment is seeking a suitably qualified and experienced SUPPORT CENTRE MANAGER for a well-established national, growing educational concern, based in Pietermaritzburg, Kwazulu-Natal.

• Manage administrative and sales staff.
• Provide excellent customer service to students and grow market share in the area.
• Lead a team while observing all company procedures and protocols.
• Make independent decisions when circumstances warrant.
• Demonstrate a sense of urgency with a strong customer service orientation.
• Demonstrate strong selling skills and the ability to organise.
• Maintain excellent people skills, be hardworking, resourceful, goal-oriented, confident and friendly.

• Grade 12.
• Must be able to communicate in English, clearly and concisely, orally and in writing, including formal communications.
• Higher education qualification (minimum NQF Level is a pre-requisite).
• Valid driver’s license / own reliable vehicle is essential.
• Strong computer skills (MS Office, Email / Internet). Advanced knowledge of MS Excel and MS PowerPoint.
• 5+ years of previous working experience in a similar position, with at least 3 years in a managerial position (managing in an education environment would be advantageous).

• Salary package offered: To be discussed.
• PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED.