45 Customer Service Management jobs in Johannesburg

Our client operating in the Wholesale and Retail Industry, is currently looking to employ an experienced Customer Relations Officer to be based in Johannesburg South.

Requirements:

• Good command of English language.

Responsibilities, but not limited to:

• To drive through regular telephonic contact, sales and required service levels of specific key accounts.
• To ensure turnover achievement by soliciting sales.
• To process orders and placement thereof with the relevant suppliers.

2. Member Management:

• To ensure all requests, queries, and other opportunities from members, suppliers and other internal divisions are dealt with efficiently.
• To ensure the timely dissemination of critical information.
• To ensure the service and different value-added services offered delivered in an excellent manner.
• To manage and negotiate the deal request process.
• To complete the required administration and controls efficiently and accurately.
• Process all orders on the system to company standard.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

I've applied, now what? Do you have any job openings? What should I wear to my Headhunters Interview? How long should I wait before I get contacted?

For the answers to these questions and many more, check out our FAQs

Don't miss out on new job opportunities! Get notified and stay ahead in your career journey.

Getting that dream job starts with making sure you have a professional CV.

Copyright Headhunters. All Rights Reserved. Website design Port Elizabeth by Perfect Circle

Duties:

• Logging calls (Service/ Toner/ Etc)
• Assisting clients with queries
• General Office Duties (Scanning, Filing, Claims, Data Capturing etc.)
• Custrack (CRM System) Management- Data Capturing
• Loading Opp MIF Info (Opposition Machines in Field)
• Calling existing customer base- Courtesy calls
• Generating New & Add On business- Identifying opportunities within the current base & prospect base
• Managing Opportunities
• Generate leads from client referrals
• Customer retention
• Assisting/ supporting sales staff

Requirements:

• At least 3-5 years in an administrator & client relations position
• English & Afrikaans speaking
• Own reliable transport
• Computer literate (Outlook, word, excel)
• Must be able to work under pressure
• Experience in sales will be beneficial
• Position is office based

Please consider your application unsuccessful if you have not received a response within three weeks of applying. 

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.

Our client, a specialised fastener supplier to the automotive and large security industries, is seeking to employ a skilled mechanical engineer with experience as a Customer Relationship Manager to manage a portfolio of existing customer accounts.

Minimum Requirements :

• Matric (Grade 12) with mathematics
• Automotive Part Manufacturing Experience – important
• Understanding of fasteners and metallurgy – important
• Strong experience in fastener sales function – management of key accounts
• Qualification in engineering and sales – highly preferential
• Knowledge of customer forecasting and forecasting tools like Turbocash, Pastel, or SAP
• Advanced MS Excel skills (pivot tables, V-lookup) and Pastel Evolution
• Good communication skills, both written and verbal
• Understanding of exchange rates, freight costs, etc.
• Strong understanding of PPAP
• Own Vehicle

Key Focus :

The key focus areas of this role include :

• Driving weekly customer invoicing against budgets
• Customer liaison on all queries, disputes, and quality matters
• Analyzing customer usage patterns and industry trends, advising customers on production consumption forecasts
• Seeking new customer opportunities
• Analyzing current inventory holdings and safety stock levels, determining future buying needs
• Setting up new customer meetings for the sales executive

Job Specification :

• Communicating regularly with customers to service and manage all aspects related to those customers
• Ensuring customer forecast process is captured with the relevant sales manager and complies with company procedures
• Managing product pricing and account gross profit margins
• Managing volumes and inventory requirements to ensure continued supply
• Managing customer inventory item categories, ensuring purchasing and warehousing are well-informed to control inventory and reduce redundant stock
• Ensuring all stockholding agreements with customers are current, including supply agreements or credit applications
• Assisting with customer development, including expanding product ranges and sourcing new products
• Developing and maintaining relationships with key customer contacts, paying attention to personal details
• Ensuring customer quality requirements are documented, and promptly addressing quality complaints with corrective actions
• Managing all customer sales orders accurately and efficiently
• Handling customer credit note requests following proper procedures

Our client, a respected name in the automotive retail industry , is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.

Location: Johannesburg

Salary: R20,000 R28,000 Basic + Commission & Incentives

Reference Number : 012-0623NM

Job Description :

Our client, a global leader in real-time geohazard monitoring solutions, is seeking a Territory Manager to oversee business operations across the EMEA region (Europe, Middle East, and Africa) . The successful candidate will be responsible for driving regional business growth, ensuring the delivery of customer contracts, managing in-field operations, and nurturing strategic client relationships. This is a pivotal role for a dynamic, commercially savvy professional who thrives in technical, customer-facing environments.

Responsibilities :

1. Actively pursue and convert business development leads.
2. Lead operational execution in accordance with SHES (Safety, Health, Environment & Security) standards.
3. Manage customer contract fulfillment, logistics, and fleet coordination.
4. Conduct regular operational site reviews to ensure compliance and performance.
5. Develop, coach, and retain high-performing teams; implement succession and development plans.
6. Drive commercial success through management of contracts, margin growth, and new business opportunities.
7. Prepare and negotiate bids, tenders, and finalize site-specific agreements.
8. Ensure strong client engagement through face-to-face meetings and tailored solutions.
9. Collaborate with finance teams to ensure customer payment compliance with contract terms.

Requirements: Qualification and Skills

• Bachelor’s degree in chemical engineering or related technical discipline.
• Postgraduate qualification or leadership development training is advantageous.
• 5–10 years of operations management experience in mining, manufacturing, or technical environments.
• 3–5 years of leadership experience with commercial responsibilities.
• Strong commercial acumen and proven sales or business development track record.
• Excellent leadership, interpersonal, and strategic decision-making skills.
• Ability to operate effectively in a fast-paced, dynamic environment.

Benefits and Contractual Information :

• Competitive remuneration package
• Inclusive, collaborative, and flexible work environment

If you wish to apply for the position, please send your CV to Nthabeleng Mohlala, Executive Talent Consultant at CA Mining . For more exciting opportunities, please visit our website.

Note: CA Mining will respond only to shortlisted candidates. If you do not hear from us within two weeks, please consider your application unsuccessful. However, your CV will be kept in our database for future opportunities.

Key Skills : Disaster Recovery, Order Management System, SAFe, TOGAF, Business Management, White Papers, Investment Banking, Middleware, Project Management, SharePoint, Order Fulfillment, Google Suite

Employment Type : Full Time

Experience : 5+ years

Vacancy : 1

Our client an OEM manufacturing company specialising in fasteners and components is seeking to appoint a highly experienced and dynamic Customer Relations Executive (New Business Sales Executive) to seek new business opportunities and to grow the sales offering to both new and existing clients. The business focuses on providing specialized fasteners solutions to the engineering and manufacturing markets through meticulous customer forecasting methodologies. The incumbent would need to have proven sales track record to manage existing customers and develop new customer relationships at an executive level and close deals expeditiously.

• To grow the business division in line with the business strategy.
• To strengthen customer relationships by delivering on value proposition and business deliverables.
• To expand the customer base to new markets within the same or similar value proposition.
• To manage costs and improve profit margins where it services the business and customer value proposition.
• To work jointly with selected suppliers and customers on new business ideas / concepts and manage process tightly to a viable set of invoiceable line items.
• To co-ordinate with operations teams to exceed customer requirements.

Key Performance Areas :

• Financial Performance – Turnover and Gross Profit Margin; Active new business Pipeline.
• Customer Satisfaction – Delivery of the value proposition.
• Strategic Priorities – Achieving agreed milestones of strategic projects.

Minimum Requirements :

• Experience should cover industrial sales and manufacturing – automotive part manufacturing is highly preferential.
• Must have experience in developing and executing sales and marketing strategies with key appointed team members
• Proven experience in new market segment growth and new product marketing
• High internal achievement drive
• Appropriate tertiary qualification in mechanical engineering and or industrial fasteners would be compulsory.
• A minimum of 5 years’ experience in commercial or sales management
• Strong knowledge of the automotive part manufacturing, engineering, manufacturing sectors would be an advantage.
• Strong understanding of Microsoft excel spreadsheets would be preferable.
• Communication and networking skills.

Job Specification :

• Support the teams to forecast customer demands on a weekly, monthly, and quarterly basis and ensure forecasts meet both business and customer needs.
• Co-ordinate with team to expedite and finalise new business deliverables in terms of product sourcing, quotes and invoicing.
• Responsible for preparation and achievement of the department’s sales budgets, expense management, GP targets and inventory levels.
• Grow revenue of direct business by leading the team in identifying and acquiring new potential clients and business opportunities – defined results.
• Deliver at an agreed level of contractual new business sales within the reporting period.
• Develop dynamic business presentations and proposals for clients and internal communications.
• Develop and maintain top level contacts within client organisations, industry associations, press, government and other appropriate bodies.
• Co-ordinate team to develop sales strategies to improve company’s sales performance.
• Analyse customer activity and identify opportunity areas to grow value add and product lines by understanding customer forecasts, new product development, supplier / competitor items, etc.
• Have sufficient presence and gravitas to command respect in the internal and external environment.
• Maintain regular contact with past, existing and new clients to explore new opportunities.
• To an active understanding of customer market and production requirements to strengthen relationship with existing and new customers.

Hire Resolve is currently seeking a Business Analyst to join our client's team in Johannesburg. As a Business Analyst, you will play a crucial role in understanding and analyzing business needs, defining requirements, and facilitating effective communication between stakeholders and technical teams.

In this role, you will work closely with project managers, developers, and other key stakeholders to gather and document requirements, conduct gap analysis, and contribute to the successful delivery of projects. You will also be responsible for supporting the implementation of new systems or functionalities, conducting user training, and ensuring overall project success.

• Previous experience as a Business Analyst in a professional services environment
• Bachelor's degree in business, finance, and/or IT
• Project Management qualification
• 3+ years' experience involving business analysis, process mapping, or involvement in new system implementation
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience in gathering and documenting business requirements
• Agile project management experience (advantageous)
• Ability to work collaboratively with cross-functional teams
• Ability to analyze data using MS Excel or Power BI
• Knowledge of project management methodologies
• Proficiency in business analysis tools and software
• Working knowledge of the software development lifecycle

• Salary negotiable

Contact Hire Resolve for your next career-changing move:

• Our client offers a highly competitive salary based on experience.
• Apply today by contacting Chandre Cronje at Hire Resolve or on LinkedIn.
• Visit the Hire Resolve website: hireresolve.us or email your CV to

We will contact suitable candidates within 3 days. If not suitable, your CV will be kept on file for future opportunities.

Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id REQ-055185

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

Responsibilities:

• To fulfill aftersales needs of customers in the assigned territory
• To Maintain response time & downtime as per the SLA to assigned customers
• Accountable for instruments installation and Warranty service in the Field.
• Accountable for Billable service and promote the service contracts.
• Accountable for Accessories & generating lead for Consumables sales
• Develop and deliver a productivity strategy that contributes quarterly impacts to the business
• Deliver actionable data driven insights to explore new areas of operational excellence.
• Perform field service as advised by the Reporting Manager, carrying out repairs, maintenance and installation of instrumentation and their accessories.
• Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• Execute preventive maintenance calls as scheduled.
• Actively demonstrate compliance with all team targets.
• Maintain personal service spares issued and inventory records to the highest standard.
• Ensure all anomalies are quickly and effectively reported and resolved.
• Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.

Requirements:

• Bachelor’s degree from relevant engineering faculty/department
• Min. 4+ years of service experience.
• Willingness to travel up to 40%
• Valid driver’s license
• Very good customer service and customer relations

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

Are you ready to help improve the lives of millions of people and create ahealthier world? When you work at PerkinElmer, that’s exactly what you’lldo. From our dedicated scientists and world-class operations employeesto our innovative R&D professionals and committed sales and servicegroups, we’re a unique team of 5,000+ global colleagues who come towork every day knowing we’re making a difference. Through innovation,collaboration, and believing in our mission, we strive to create aninspiring and inclusive culture for our employees, so that they can betheir best and, together, create a better tomorrow. Join us today.