2 Customer Service Departments jobs in Benoni
Inbound Lead Response / Call Center Agent
East Rand, Gauteng
Unique Personnel Ltd
Posted today
Job Viewed
Job Description
An Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience. Key Responsibilities Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.). Understand customer needs and provide suitable information on products or services. Qualify leads and update CRM with accurate customer details and call outcomes. Persuade and guide prospects towards conversions (sales, appointments, or sign-ups). Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules. Handle sales queries, objections, and escalate complex cases to Management. Ensure compliance with company policies and always maintain professionalism. Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance. Educational & Experience Requirements Minimum: Matric. Prior experience in telesales or internal sales is essential. Debt counselling knowledge is an advantage. Skills & Competencies Strong verbal communication and persuasive skills. Strong written communication English first language required. Active listening and ability to build rapport quickly. Customer-centric approach with problem-solving mindset. Good organizational and follow-up skills. Basic computer knowledge (MS Office, CRM tools). Target-oriented with ability to work in a fast-paced environment.
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Customer Service Controller
Bedfordview, Gauteng
Dante Personnel
Posted 1 day ago
Job Viewed
Job Description
Minimum requirements:
Consultant: Jessie Gomes - Dante Personnel Greenstone
- 1 years experience in sea freight forwarding / logistics (LCL, FCL, groupage, hazardous cargo, Incoterms)
- Proficiency in MS Excel, MS Word and CW1 Experience (advantage)
- Familiarity with hazardous cargo acceptance processes
- Ensuring ISPM15 compliance
Consultant: Jessie Gomes - Dante Personnel Greenstone
This advertiser has chosen not to accept applicants from your region.
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