84 Customer Relationships jobs in Johannesburg

Job Title: Customer Service Representative

Experience: Minimum 1 year in call centre, customer service, or client-facing admin role

About Aetherbloom

Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom.

With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.

Role Overview

We are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg.

In this role, you will be the voice of our clients' brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery.

This is an in-person role, and you will be working from our local site while supporting UK-based clients.

Key Responsibilities

1. Provide friendly, accurate, and professional support via phone, email, and live chat
2. Manage a high volume of inbound and outbound customer interactions
3. Troubleshoot customer issues efficiently, offering timely and effective solutions
4. Maintain up-to-date records of customer interactions in client CRMs or databases
5. Meet and exceed individual performance metrics and client SLAs
6. Collaborate with internal teams to ensure seamless service delivery
7. Demonstrate empathy, patience, and a solution-focused mindset in all interactions

Requirements

1. Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
2. Fluent in English, with clear and professional verbal and written communication skills
3. Strong computer literacy and comfort working across multiple systems
4. Ability to adapt to UK business culture and understand client expectations
5. Based in Johannesburg and able to work on-site during UK business hours
6. Strong attention to detail and high levels of accountability

Preferred Attributes

1. Knowledge of UK accents, customer expectations, or business etiquette
2. Experience using CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
3. Demonstrated resilience and commitment to learning and development

Why Join Aetherbloom?

1. Be part of a purpose-driven company supporting economic empowerment in South Africa
2. Receive paid training to enhance your skills and build long-term career pathways
3. Work in a collaborative environment with strong mentorship and support
4. Opportunities for growth into leadership or specialist roles

To apply, please follow the link on Aetherbloom's Careers page on LinkedIn. Applications submitted after the closing date (12th July) will be rejected automatically.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Industries: Business Consulting and Services

This job posting is active and accepting applications.

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Adumo, a leading payments and rewards solutions provider and part of the Lesaka Technologies group, is looking for a Customer Service Manager to lead our frontline client service operations. This is a critical leadership role focused on customer retention, system health, and driving SLA adherence through coaching, analytics, and operational efficiency.

If you're passionate about delivering an exceptional client experience, thrive in fast-paced environments, and are obsessed with process and people development—this one’s for you.

Key Responsibilities

Customer Retention & Satisfaction

• Ensure timely resolution of customer queries in line with SLA commitments.
• Monitor ticket dashboards to prevent SLA breaches and drive accountability.
• Lead efforts to reduce query turnaround times and improve First Contact Resolution (FCR).
• Provide ad-hoc training to customers as needed and ensure all communication is professional and solution-focused.
• Drive usage and adoption of platforms like the Sixty60 integration with the CX team.
• Proactively reduce repeat customer queries and improve CSAT and NPS scores.
  
  

Compliance & System Health

• Ensure all processes (card top-ups, master account management, portal queries, voucher engine issues, etc.) are executed per SOPs and SLAs.
• Monitor system health and manage checks performed by consultants.
• Lead root cause analysis efforts and submit reports with corrective actions.
• Escalate risks appropriately and ensure adherence to change control processes.
• Maintain proactive communication with clients during system incidents or escalations.
  
  

Team Leadership, Coaching & Development

• Mentor, train, and support Client Services Consultants on systems, processes, and customer engagement.
• Monitor individual and team performance; give regular feedback and identify gaps.
• Develop personal development plans and facilitate weekly team check-ins and upskilling sessions.
• Drive a high-performance culture by reinforcing positive behaviours and addressing performance concerns effectively.
  
  

Operational Excellence & Project Involvement

• Oversee workflows in Salesforce to ensure correct task allocation and deadline adherence.
• Develop support structures and improve efficiency through process improvement.
• Participate in cross-functional projects and system enhancements (e.g., Salesforce, Customer Portal, Cardholder Portal).
• Track performance against SLAs and contractual obligations for each client.
• Provide regular reporting to management, including weekly and monthly CX/Operations reports and fault/root cause analysis.
  
  

What You’ll Need

• Matric (NQF Level 4)
• Diploma in Marketing, Sales or Business Management (NQF Level 6)
• 5–7 years’ experience in Customer Service or Operations Management, preferably within fintech, telecoms, or another high-volume environment
• Solid understanding of SLA management, team leadership, and customer experience frameworks
• Experience with Salesforce or other CRM/ticketing tools is highly advantageous
• A structured, solutions-driven approach and the ability to coach and lead teams under pressure
  
  

Why Join Adumo?

As part of Lesaka Technologies, Adumo is shaping the future of digital payments and customer engagement across South Africa. We offer a dynamic, purpose-driven environment where leadership, impact, and innovation are encouraged.

Apply now to help us build a best-in-class customer experience—one SLA at a time.

If you have not heard from us within 14 days of submitting your application, please consider your application unsuccessful. #J-18808-Ljbffr

Job Description

As a Customer Service agent within the contact center, you’ll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms. Adhering to company-based time frames.

Responsibilities

1. Provide exceptional customer service to all relevant stakeholders, paying attention to detail in terms of departmental quality standards.
2. Resolve all queries logged via supported platforms within a timely and efficient manner for both e-commerce and Level 1 POS related queries.
3. Provide authentic, courteous service at all times in line with company policies and procedures.
4. Provide out-of-the-box solutions to queries raised.
5. Follow and execute support protocols in line with the business needs to the highest calibre.
6. Proactively manage workload via all relevant company platforms.
7. Proactively retain merchants via service excellence and authentic customer service methodology.
8. Provide technical support where required (previous fintech technical knowledge is beneficial).
9. Collaborate with all internal and external stakeholders to resolve queries and facilitate solutions to enhance service delivery at every interaction.
10. Demonstrate a keen interest to learn, understand, and improve within the business.
11. Highly developed sense of integrity and commitment to customer satisfaction and excellence.
12. Have a strong work ethic as well as the ability to work within a dynamic, fast-paced, and highly adaptable team environment.
13. Open to feedback, mentoring, and coaching for the purpose of growth within the business.
14. Ability to take accountability for tasks and complete everything that is required in a proficient manner.
15. Maintain accurate records of customer interaction, issues, and resolutions using our internal systems.
16. Collaborate with other team members and departments to resolve complex technical issues.
17. Stay updated on product features, enhancements, and industry trends to provide informed support.
18. Conduct follow-up calls to ensure customer satisfaction and issue resolution.

Qualifications

1. Matric/equivalent thereof. Tertiary qualification advantageous.
2. 2 Years+ experience in a customer service environment dealing with e-commerce and POS related queries.
3. Ecommerce, online payments process, POS, and technical experience is required.
4. Detail-oriented and puts a high value on accuracy.
5. Familiarity with various operating systems and network concepts.
6. Proficiency using support ticketing systems and CRM software.
7. Excellent interpersonal and communication skills.
8. Proficiency in both written and verbal communication.
9. Ability to work independently and as part of a team.
10. Strong problem-solving abilities and attention to detail.
11. Good organizational skills and the ability to multitask in a fast-paced environment.
12. Willingness to work shifts between the hours of 8 am to 6 pm, Monday to Saturday, as well as public holidays where required.

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Job Responsibilities

1.Take the lead in collecting quality and customer complaint data, write data reports, provide timely feedback to the business side, and provide support for decision-making.

2.Participate in proposing customer experience optimisation solutions to enhance customer satisfaction.

Qualifications

1. Knowledge and skills requirements: understanding of customer service, automotive product knowledge and after-sales business processes; proficient in the use of Office office software; with vehicle driving skills;

2. Educational requirements: bachelor degree or above

3. Foreign language requirements: English can be used as a working language, fluent communication in English is preferred

4. professional requirements: automotive service engineering, mechanical design and manufacturing and automation, mechanical engineering, mechanical major preferred

5. Working experience: 1-3 years of after-sales service experience in the automotive industry or related fields is preferred.

6. Other requirements:

Good analytical and problem solving skills;

Good communication skills and teamwork spirit;

Able to adapt to overseas travelling/expatriation;

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Direct message the job poster from four point 0

Recruitment Manager @ four point 0 | Recruitment, Leadership

The Customer Support Agent is responsible for delivering high-quality support services to customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.
• Suggest improvements based on customer feedback and trends.
• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Proficiency in English.

Beneficial Requirements:

• Experience in Industrial Automation products.
• Experience with advanced troubleshooting and technical support.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service and Sales
• Industries Appliances, Electrical, and Electronics Manufacturing, Robotics Engineering, and Wholesale

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Be Part Of The World’s Largest Logistics Company

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Vacancy

Customer Service Officer ( Kellonova – Boksburg)

Job Purpose

To proactively provide a central point of communication for all customer service functions and the operational

link between KAMs, Clients (Internal and External), and all business partners while achieving & sustaining

service excellence.

Key areas of responsibility include :

• Proactive day to day order management
• Ensure that all orders received daily on or before 15h30 are processed/captured on day received, all
  
  
  

orders received post 15:30 to be captured the following day

• Communicate any changes with Vital and CCT to respective stakeholders
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery to designated days
• Management of Pallet Configuration
• Query management
• Ensure response to queries received (Email/Telephonic) are responded to before 17:00
• Ensure communication is maintained with the customer in regards to query received while awaiting
  
  
  

feedback from the relevant department (via email and copy the Customer Service Supervisor).

• ZOA and Order Management
• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements
  
  
  

pricing, etc.

• Manage outstanding orders and reports
• Stock Management
• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
• Ensure stock allocation per customer order
• Pricing
• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination
  
  
  

via email with needed refreshing of order being completed

• Uplifts
• Accurate management of loading of uploads on Pride
• Good Returned
• Management of Customer Service order return-related processes in line with reason codes in
  
  
  

conjunction with GRA department

• Key Customer Requirements
• Management and implementation of customer requirement per key identified customers
• Reports
• VA05 (daily and/or weekly where applicable to be shared with relevant stakeholders)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Smollans report sent weekly on Fridays
• ZOO report submitted daily
• Adhoc
• Raise any potential issues to other areas of the business and proactively resolve any issue raised
  
  
  

and communicate to relevant customs and stakeholders efficiently and timeously

• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• Tracking of orders as and when requested
  
  
  

Qualifications

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Relevant Degree or Qualification
  
  
  

Competencies

• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules
• Ability to work in a pressurized environment
• Customer focus
• Interpersonal relations
• Communication - verbal and written
• Listening skills
• Planning & organization
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback Team work
• Follow through on order, query and feedback
• Answer all calls in a professional manner
• Maintain a professional image at all times
• Orders are taken in a professional manner
• Commitment to work with in DHL values
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day
• Ensure that all processed orders are "clean" to enable system release
  
  
  

Skills/Experience

• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules
• Ability to work in a pressurized environment
• Customer focus
• Interpersonal relations
• Communication - verbal and written
• Listening skills
• Planning & organization
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback Teamwork
• Follow through on order, query and feedback
• Answer all calls in a professional manner
• Maintain a professional image at all times
• Orders are taken in a professional manner
• Commitment to work with in DHL values
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day
• Ensure that all processed orders are "clean" to enable system release
  
  
  

Languages

• English verbal and written.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

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MAIN RESPONSIBILITIES
- Creating effective customer service procedures, policies, and /or standards to adhere to
- Ensure timeous processing of orders received and assisting of processing when required
- Ensure timeous response to customer queries
- Ensure delivery schedule is corelated, valid, distributed to customers twice a day and that it is cleaned up timeously.
- Red Ticket Correlation Daily for Planning Meeting Ensuring Sales Requirements have been added.
- Re-instatements through the Re-make process.
- Ensuring Trials and Frist off procedures are followed.
- Raising of CRMs.
- Ensuring continuous Stock Management.
- OTIF Loss Analysis Report.
- Supply Chain Weekly SIC report Future Balance Stock, Future Redundant Stock, Redundant Stock, 99 Stock, ½ and 3 Stock, Aged MTO, Slow Moving Stock Holding, Aged Consignment, Quarantine Stock, Sheet Board Older than 5 Days, Stock items Stock outs and Over Max.
- Purchase order managed.
- Ensure business unit goals and targets are reached.
- Stock adjustments for all non-quality related CRMs.
- Investigations on all non-quality related returns.
- Month end reporting analysis on all CRM Non-Quality related returns.
- CSC Month End Report.
- Integration of BKS and SF sites for common Customers, and operational cover between sites.
- Closely managing quality of process and service, within the department.

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE
- National Diploma in Supply Chain (Level 6)
- Minimum 3 years in customer service.
- Supervisory skills

Job Title:
Customer Service Representative
Job Description
**Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry?** Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a **salary of R9,524.**
**This role at Concentrix is a great match if you:**
+ Have a minimum of 6 months international Contact Centre experience (essential)
+ Have a minimum of 6 months target driven sales experience (essential) **OR** have a minimum of 12 months local telecommunication Contact Centre experience
+ Matric
+ Ability to work shifts aligned to US business hours (Night shift)
+ Proficient in English verbal communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R9,524** (including campaign & night-shift allowances) T&Cs apply
+ Fantastic Employee Assistance Programme (EAP)
+ Additional bonus earning potential up to **R4,500**
+ Medical aid for main member/Medical Insurance for main member and two dependents
+ Subsidized transport
+ Provident/Pension Fund
**What you will do in this role**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
We're expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you'll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. **Apply today and let your career thrive!**
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

The company is seeking an experienced and dynamic Customer Service Manager  to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job  responsibilities as the Customer Service Manager  in Johannesburg  will include:

Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).Develop and implement training programs to enhance the skills and knowledge of the customer service team.Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.Requirements

Requirements for this Customer Service Manager  job  in Johannesburg :

Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.Must have experience working in MGA or UKGC markets.Bachelor’s degree in Business, Management, or a related field.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and make decisions quickly.Proficiency in customer service software and CRM systems.Analytical skills to interpret data and make informed decisions.Customer-focused with a passion for delivering exceptional service.Strong problem-solving abilities.Highly organized with strong attention to detail.Flexible and adaptable to changing business needs.

Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.