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89 Customer Relationships jobs in Johannesburg

Client Relations Manager

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted 21 days ago

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Job Description

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Recruiter:

SDC Group (Pty) Ltd

Job Ref:

Date posted:

Friday, June 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
Retain existing clients and drive new business growth.

Key Outcomes

Leadership and Team Management
Sales strategy and planning
Sales performance and reporting
Client Relations and Business Development
Meeting and Project Management
Client proposal
Training & Development
General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues
Identifying, interviewing, and hiring new sales team members who meet the company's requirements
Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
Creating and implementing comprehensive sales plans that align with the company's overall business strategy

Sales performance and reporting

Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
Developing and implementing strategies to generate new leads and opportunities
Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
Managing communications between key clients and internal teams
Coordinate with company operations so that the client’s expectations are met
Develop initiatives to increase client satisfaction and retention
Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

Coordinate diaries of the sales team and self
Conclude meeting/s with new, potential and existing clients
Understand the needs and requirements of all new and potential clients
Presentation of current offer/s to all new and potential clients
Agree on proposal terms:
Number of learners
Demographics
Onsite or offsite solution
Qualification

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Client Relations Manager

Johannesburg, Gauteng SDC Group (Pty) Ltd

Posted 5 days ago

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Job Description

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

· Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.

· Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.

· Retain existing clients and drive new business growth.

Key Outcomes

· Leadership and Team Management

· Sales strategy and planning

· Sales performance and reporting

· Client Relations and Business Development

· Meeting and Project Management

· Client proposal

· Training & Development

· General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues

• Identifying, interviewing, and hiring new sales team members who meet the company's requirements

• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals

• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team

• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads

• Creating and implementing comprehensive sales plans that align with the company's overall business strategy

Sales performance and reporting

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed

• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales

• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction

• Developing and implementing strategies to generate new leads and opportunities

• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts

• Managing communications between key clients and internal teams

• Coordinate with company operations so that the client’s expectations are met

• Develop initiatives to increase client satisfaction and retention

• Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

• Coordinate diaries of the sales team and self

• Conclude meeting/s with new, potential and existing clients

• Understand the needs and requirements of all new and potential clients

• Presentation of current offer/s to all new and potential clients

• Agree on proposal terms:

• Number of learners

• Demographics

• Onsite or offsite solution

• Qualification

•

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Client relations manager

Johannesburg, Gauteng SDC Group

Posted today

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Job Description

permanent

Job Description: Client Relations Manager REPORTS TO: Head of Operations OCCUPATIONAL LEVEL: Middle Management FUNCTIONAL AREA: SDC Skills Sales COMPANY: The Skills Development Corporation (Pty) Ltd LOCATION: 24 Achter Road, Paulshof, Sandton, 2191 Key Role Purpose · Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships. · Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams. · Retain existing clients and drive new business growth. Key Outcomes · Leadership and Team Management · Sales strategy and planning · Sales performance and reporting · Client Relations and Business Development · Meeting and Project Management · Client proposal · Training & Development · General Duties Role Requirement Essence of the role/Key Accountabilities Key Activities Leadership and Team Management • Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues • Identifying, interviewing, and hiring new sales team members who meet the company's requirements • Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge Sales strategy and planning • Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals • Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team • Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads • Creating and implementing comprehensive sales plans that align with the company's overall business strategy Sales performance and reporting • Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed • Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales • Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development • Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction • Developing and implementing strategies to generate new leads and opportunities • Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts • Managing communications between key clients and internal teams • Coordinate with company operations so that the client’s expectations are met • Develop initiatives to increase client satisfaction and retention • Negotiating contracts with clients and establishing timeline of performance Meeting and Project Management • Coordinate diaries of the sales team and self • Conclude meeting/s with new, potential and existing clients • Understand the needs and requirements of all new and potential clients • Presentation of current offer/s to all new and potential clients • Agree on proposal terms: • Number of learners • Demographics • Onsite or offsite solution • Qualification •

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Client Relations Consultant(JHB Southdale)

Johannesburg, Gauteng Old Mutual Limited

Posted 3 days ago

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Job Description

Client Relations Consultant(JHB Southdale) page is loaded# Client Relations Consultant(JHB Southdale)locations: Johannesburgtime type: Full timeposted on: Posted Todayjob requisition id: JR-70363**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**naTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.# Responsibilities# # Product/Service Information# Provide advanced product/service information.# # Customer Order Processing# Record and process customer orders, selecting the most appropriate approach based on predefined options.# # Resolving Customer Issues# Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.# # Customer Relationship Development / Prospecting# Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.# # Customer Relationship Management (CRM) Data# Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.# # Customer Needs Clarification# Interview the customer, following a multilevel sales script, to clarify the customer's requirements.# # Renewals# Provide exceptional service to customers to encourage continued use of the organization's products/services.# # Operational Compliance# Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.# # Personal Capability Building# Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.# **Skills***Competencies**Action Oriented# # Communicates Effectively# # Customer Focus# # Decision Quality# # Ensures Accountability# # Instills Trust# # Interpersonal Savvy# # Nimble Learning**Education***Closing Date**03 September 2025 , 23:59***The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.***The Old Mutual Story!***()(blob: Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
#J-18808-Ljbffr

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Client Relations Consultant(JHB Southdale)

Johannesburg, Gauteng Old Mutual Limited

Posted today

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Job Description

This advertiser has chosen not to accept applicants from your region.

Client relations consultant(jhb southdale)

Johannesburg, Gauteng Old Mutual Limited

Posted today

Tap Again To Close

Job Description

permanent

Client Relations Consultant(JHB Southdale) page is loaded# Client Relations Consultant(JHB Southdale)locations: Johannesburgtime type: Full timeposted on: Posted Todayjob requisition id: JR-70363**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**na To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.# Responsibilities# # Product/Service Information# Provide advanced product/service information.# # Customer Order Processing# Record and process customer orders, selecting the most appropriate approach based on predefined options.# # Resolving Customer Issues# Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.# # Customer Relationship Development / Prospecting# Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.# # Customer Relationship Management (CRM) Data# Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.# # Customer Needs Clarification# Interview the customer, following a multilevel sales script, to clarify the customer's requirements.# # Renewals# Provide exceptional service to customers to encourage continued use of the organization's products/services.# # Operational Compliance# Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.# # Personal Capability Building# Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.# **Skills***Competencies**Action Oriented# # Communicates Effectively# # Customer Focus# # Decision Quality# # Ensures Accountability# # Instills Trust# # Interpersonal Savvy# # Nimble Learning**Education***Closing Date**03 September 2025 , 23:59***The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.***The Old Mutual Story!***()(blob: Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Client relations consultant(jhb southdale)

Johannesburg, Gauteng Old Mutual Limited

Posted today

Tap Again To Close

Job Description

permanent

Client Relations Consultant(JHB Southdale) page is loaded# Client Relations Consultant(JHB Southdale)locations: Johannesburgtime type: Full timeposted on: Posted Todayjob requisition id: JR-70363**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**na To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.# Responsibilities# # Product/Service Information# Provide advanced product/service information.# # Customer Order Processing# Record and process customer orders, selecting the most appropriate approach based on predefined options.# # Resolving Customer Issues# Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.# # Customer Relationship Development / Prospecting# Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.# # Customer Relationship Management (CRM) Data# Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.# # Customer Needs Clarification# Interview the customer, following a multilevel sales script, to clarify the customer's requirements.# # Renewals# Provide exceptional service to customers to encourage continued use of the organization's products/services.# # Operational Compliance# Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.# # Personal Capability Building# Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.# **Skills***Competencies**Action Oriented# # Communicates Effectively# # Customer Focus# # Decision Quality# # Ensures Accountability# # Instills Trust# # Interpersonal Savvy# # Nimble Learning**Education***Closing Date**03 September 2025 , 23:59***The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.***The Old Mutual Story!***()(blob: Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.#J-18808-Ljbffr

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Executive: Client Relations and Communication - JHB

Johannesburg, Gauteng Top Talent Professional Services

Posted 23 days ago

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Job Description

ROLE PURPOSE

The Executive Client Relationship and Communications Manager is responsible for building and maintaining strategic partnerships with key clients, particularly within a large client. This role ensures client satisfaction, loyalty, and retention through proactive engagement, issue resolution, and continuous improvement. It integrates operational excellence with strategic relationship management, leveraging data-driven insights and banking industry expertise to deliver client-centric solutions and drive business growth.

MAIN OUTPUTS

Strategic leadership

Develop and nurture relationships with CRES and Business Units, including sister companies and service providers

Drive customer satisfaction and manage escalations and complaints proactively

Formulate and implement client retention strategies

Promote continuous improvement and innovation

Establish data-driven approaches to relationship management

Enhance interdepartmental collaboration and communication

Operational Leadership

Retention Develop and maintain trust-based relationships with key stakeholders within the

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Executive: client relations and communication - jhb

Johannesburg, Gauteng Top Talent Professional Services

Posted today

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Job Description

permanent

ROLE PURPOSE The Executive Client Relationship and Communications Manager is responsible for building and maintaining strategic partnerships with key clients, particularly within a large client. This role ensures client satisfaction, loyalty, and retention through proactive engagement, issue resolution, and continuous improvement. It integrates operational excellence with strategic relationship management, leveraging data-driven insights and banking industry expertise to deliver client-centric solutions and drive business growth. MAIN OUTPUTS Strategic leadership Develop and nurture relationships with CRES and Business Units, including sister companies and service providers Drive customer satisfaction and manage escalations and complaints proactively Formulate and implement client retention strategies Promote continuous improvement and innovation Establish data-driven approaches to relationship management Enhance interdepartmental collaboration and communication Operational Leadership Retention Develop and maintain trust-based relationships with key stakeholders within the

This advertiser has chosen not to accept applicants from your region.

Omf client relations consultant (alex mall)

Sandton, Gauteng Old Mutual Limited

Posted today

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Job Description

permanent

OMF Client Relations Consultant (Alex Mall) page is loadedOMF Client Relations Consultant (Alex Mall) Apply locations Alexandra time type Full time posted on Posted Today job requisition id JR-69560Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description na To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.Responsibilities Product/Service Information Provide advanced product/service information. Customer Order Processing Record and process customer orders, selecting the most appropriate approach based on predefined options. Resolving Customer Issues Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately. Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities. Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements. Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services. Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Skills Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, UpsellingCompetencies Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Instills Trust Interpersonal Savvy Nimble LearningEducation NQF Level 3 & NQF Level 2 - Below school leavingClosing Date 01 September 2025 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience. #J-18808-Ljbffr

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89 Customer Relationships jobs in Johannesburg

Client Relations Manager

Job Description

Client Relations Manager

Job Description

Client relations manager

Job Description

Client Relations Consultant(JHB Southdale)

Job Description

Client Relations Consultant(JHB Southdale)

Job Description

Client relations consultant(jhb southdale)

Job Description

Client relations consultant(jhb southdale)

Job Description

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Executive: Client Relations and Communication - JHB

Job Description

Executive: client relations and communication - jhb

Job Description

Omf client relations consultant (alex mall)

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