228 Customer Relations jobs in South Africa

Job title: City Manager

Job Location: Gauteng, Johannesburg

Deadline: April 14

Minimum Requirements:

1. A Bachelor's Degree in Public Management, Political Science, Social Sciences, Law or equivalent qualification
2. Comply with the MFMA unit standards as prescribed by Regulation of 15 June as published in Government Gazette of 15 June
3. A Master's Degree in management sciences will be an added advantage
4. 10 years relevant extensive experience at a Senior Management Level
5. Proven experience in successful institutional transformation within public or private sector
6. Advanced knowledge and understanding of relevant policy and legislation
7. Advanced understanding of institutional governance systems and performance management
8. Advanced understanding of council operations and delegation of powers
9. Good governance
10. Audit and risk management establishment and functionality
11. Budget and finance management
12. Ability in making high risk decisions of a long term and strategic nature
13. The applicant shall undergo a competency assessment in terms of Annexure A (competency framework for Senior Manager) of Notice 21 published in Government Gazette 17 January
14. Applicant shall undergo security vetting
15. Good command of the English language
16. Computer literate
17. Experience and exposure in Public Administration and service delivery environment is an advantage
18. Decision making, Facilitation, Strategic Planning and Project Management
19. Strategic Capability and Leadership, Programme and Project Management, Research, Report writing, Presentation, Analytical, Motivational
20. Good verbal communication (including presentation and public speaking) skills
21. Good written communication (Report writing, PowerPoint presentation, etc.)

Primary Function:

As the Administrative Head and Accounting Officer – To lead, direct and supervise service delivery programmes by delegating responsibility and authority to functional senior managers with the necessary intellectual capacity, competencies and experience to help deepen democracy and accountability in order to improve the capacity of the City to perform her functions and improve service delivery to communities. To strategically lead and manage the administration of the City of Johannesburg (CoJ) to ensure that the CoJ becomes the leading African City.

The City Manager reports to the Executive Mayor of the CoJ and will manage a team of senior managers with diverse portfolios.

The incumbent will be responsible and accountable for the following: Key Performance Areas

1. Lead the Municipality's Administration in such a manner that a culture of performance and service delivery excellence is pursued and sustained.
2. Direct, coordinate and implement the Municipality's Integrated Development Plan, including development of policies and procedures to facilitate effective community participation.
3. Provide sound advisory and strategic support to the Executive Mayor, Mayoral Committee and Political Structures of Council.
4. Manage the Administration of the Municipality to fulfil the objectives of the CoJ 5 Years Strategic Plan.
5. Facilitate and foster sound stakeholder relationships with all key stakeholders such as the community, the administration, the political arm, the business community, tertiary, academic and research institutions as well as the diplomatic core.
6. Ensure that financial practices of the CoJ embrace the principles of developmental finance, thereby advancing effective delivery of the City's Development Strategy.
7. Ensure adherence to all legislation governing local government.
8. Accountable for fiscal responsibility and governance.
9. Provision of development and town planning services, technical services, community services, financial management services and corporate support services.
10. Provide organizing of staffing in line with the Municipal Systems Act.
11. Ensure effective control of Financial and Human Resources.
12. Manage specific administrative and reporting requirements associated with the Office as delegated to the Executive Director: Private Office of the City Manager.

• Matric
• 3 5 years experience in a similar role
• Tech-savvy, able to navigate and utilize various software programs effectively (e.g. Freshdesk, FinWise, Google Sheets)
• Proficiency in ticketing systems is required
• Strong leadership and communication skills with a hands-on approach to problem-solving
• Proven experience in customer relations or client services, preferably in financial services or collections
• Analytical mindset with the ability to interpret data and translate it into actionable insights
• Familiarity with reporting tools and systems

• The CR Manager is expected to demonstrate strong managerial capabilities by actively supervising and guiding staff within the department, ensuring productivity, accountability, and team cohesion
• Managing and monitoring all customer tickets to prevent overdue issues.
• Develop and implement standard operating procedures (SOPs) to minimise overdue and unresolved tickets
• Effectively structure upcoming payments and drive the conversion of unpaid at a high success rate
• closely monitoring verified strike dates to ensure timely collections and accurate payment tracking.
• Ensure that all team members are properly trained and continuously upskilled to meet performance standards
• Ensure that document collection is prioritized and executed efficiently
• Oversee the handling of cancellations with the objective of retaining clients
• Implement strategies and objection-handling techniques to minimize cancellations and maximize client retention rates
• Monitor and report daily call statistics to track individual and team performance, identify productivity trends, and address areas of concern promptly
• Conduct regular one-on-one sessions with department members
• Accurately calculate commission payments based on performance metrics, ensuring fairness, transparency, and alignment with company policies
• Analyse performance metrics from the previous day to identify trends and areas for improvement

Duties:

• Logging calls (Service/ Toner/ Etc)
• Assisting clients with queries
• General Office Duties (Scanning, Filing, Claims, Data Capturing etc.)
• Custrack (CRM System) Management- Data Capturing
• Loading Opp MIF Info (Opposition Machines in Field)
• Calling existing customer base- Courtesy calls
• Generating New & Add On business- Identifying opportunities within the current base & prospect base
• Managing Opportunities
• Generate leads from client referrals
• Customer retention
• Assisting/ supporting sales staff

Requirements:

• At least 3-5 years in an administrator & client relations position
• English & Afrikaans speaking
• Own reliable transport
• Computer literate (Outlook, word, excel)
• Must be able to work under pressure
• Experience in sales will be beneficial
• Position is office based

Please consider your application unsuccessful if you have not received a response within three weeks of applying. 

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.

Main Duties And Responsibilities:

• Relationship Manager's role is typically responsible for customer relationships after the sale or service process is complete, and they continue to work with customers to keep them up to              date on products and services to maintain that relationship.

• Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features,                    particularly those related to safety.

• Building long-term relationships with customers and establishing brand loyalty.

• Attend to clients complaints and resolve issues promptly.

Requirements :

• Dealership support, 
• Technical questions, 
• After Sales customer service
• Recalls 
• Cost management 
• Customer / Partner / Supplier relations
• Manage a small staff compliment
• Reports into Director Level
• Must be able to communicate well (in all forms)
• Excellent computer skills (software) and be able to compile reports at executive level

Our client, a respected name in the automotive retail industry , is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.

Location: Johannesburg

Salary: R20,000 R28,000 Basic + Commission & Incentives

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Jim Dickerson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Reference Number : 012-0623NM

Job Description :

Our client, a global leader in real-time geohazard monitoring solutions, is seeking a Territory Manager to oversee business operations across the EMEA region (Europe, Middle East, and Africa) . The successful candidate will be responsible for driving regional business growth, ensuring the delivery of customer contracts, managing in-field operations, and nurturing strategic client relationships. This is a pivotal role for a dynamic, commercially savvy professional who thrives in technical, customer-facing environments.

Responsibilities :

1. Actively pursue and convert business development leads.
2. Lead operational execution in accordance with SHES (Safety, Health, Environment & Security) standards.
3. Manage customer contract fulfillment, logistics, and fleet coordination.
4. Conduct regular operational site reviews to ensure compliance and performance.
5. Develop, coach, and retain high-performing teams; implement succession and development plans.
6. Drive commercial success through management of contracts, margin growth, and new business opportunities.
7. Prepare and negotiate bids, tenders, and finalize site-specific agreements.
8. Ensure strong client engagement through face-to-face meetings and tailored solutions.
9. Collaborate with finance teams to ensure customer payment compliance with contract terms.

Requirements: Qualification and Skills

• Bachelor’s degree in chemical engineering or related technical discipline.
• Postgraduate qualification or leadership development training is advantageous.
• 5–10 years of operations management experience in mining, manufacturing, or technical environments.
• 3–5 years of leadership experience with commercial responsibilities.
• Strong commercial acumen and proven sales or business development track record.
• Excellent leadership, interpersonal, and strategic decision-making skills.
• Ability to operate effectively in a fast-paced, dynamic environment.

Benefits and Contractual Information :

• Competitive remuneration package
• Inclusive, collaborative, and flexible work environment

If you wish to apply for the position, please send your CV to Nthabeleng Mohlala, Executive Talent Consultant at CA Mining . For more exciting opportunities, please visit our website.

Note: CA Mining will respond only to shortlisted candidates. If you do not hear from us within two weeks, please consider your application unsuccessful. However, your CV will be kept in our database for future opportunities.

Key Skills : Disaster Recovery, Order Management System, SAFe, TOGAF, Business Management, White Papers, Investment Banking, Middleware, Project Management, SharePoint, Order Fulfillment, Google Suite

Employment Type : Full Time

Experience : 5+ years

Vacancy : 1

Our client an OEM manufacturing company specialising in fasteners and components is seeking to appoint a highly experienced and dynamic Customer Relations Executive (New Business Sales Executive) to seek new business opportunities and to grow the sales offering to both new and existing clients. The business focuses on providing specialized fasteners solutions to the engineering and manufacturing markets through meticulous customer forecasting methodologies. The incumbent would need to have proven sales track record to manage existing customers and develop new customer relationships at an executive level and close deals expeditiously.

• To grow the business division in line with the business strategy.
• To strengthen customer relationships by delivering on value proposition and business deliverables.
• To expand the customer base to new markets within the same or similar value proposition.
• To manage costs and improve profit margins where it services the business and customer value proposition.
• To work jointly with selected suppliers and customers on new business ideas / concepts and manage process tightly to a viable set of invoiceable line items.
• To co-ordinate with operations teams to exceed customer requirements.

Key Performance Areas :

• Financial Performance – Turnover and Gross Profit Margin; Active new business Pipeline.
• Customer Satisfaction – Delivery of the value proposition.
• Strategic Priorities – Achieving agreed milestones of strategic projects.

Minimum Requirements :

• Experience should cover industrial sales and manufacturing – automotive part manufacturing is highly preferential.
• Must have experience in developing and executing sales and marketing strategies with key appointed team members
• Proven experience in new market segment growth and new product marketing
• High internal achievement drive
• Appropriate tertiary qualification in mechanical engineering and or industrial fasteners would be compulsory.
• A minimum of 5 years’ experience in commercial or sales management
• Strong knowledge of the automotive part manufacturing, engineering, manufacturing sectors would be an advantage.
• Strong understanding of Microsoft excel spreadsheets would be preferable.
• Communication and networking skills.

Job Specification :

• Support the teams to forecast customer demands on a weekly, monthly, and quarterly basis and ensure forecasts meet both business and customer needs.
• Co-ordinate with team to expedite and finalise new business deliverables in terms of product sourcing, quotes and invoicing.
• Responsible for preparation and achievement of the department’s sales budgets, expense management, GP targets and inventory levels.
• Grow revenue of direct business by leading the team in identifying and acquiring new potential clients and business opportunities – defined results.
• Deliver at an agreed level of contractual new business sales within the reporting period.
• Develop dynamic business presentations and proposals for clients and internal communications.
• Develop and maintain top level contacts within client organisations, industry associations, press, government and other appropriate bodies.
• Co-ordinate team to develop sales strategies to improve company’s sales performance.
• Analyse customer activity and identify opportunity areas to grow value add and product lines by understanding customer forecasts, new product development, supplier / competitor items, etc.
• Have sufficient presence and gravitas to command respect in the internal and external environment.
• Maintain regular contact with past, existing and new clients to explore new opportunities.
• To an active understanding of customer market and production requirements to strengthen relationship with existing and new customers.