1,018 Relationship Management jobs in South Africa

Customer Relationship Management Specialist

Create + Adapt

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Customer Relationship Management Specialist

Join to apply for the Customer Relationship Management Specialist role at Untapped

Customer Relationship Management Specialist

Join to apply for the Customer Relationship Management Specialist role at Untapped

Working hours : 9:00 am - 17:00 pm (Flexible)

Our client, a full-suite e-commerce solutions platform, is seeking a skilled and experienced CRM Officer to join their dynamic team. The ideal candidate will have a strong understanding of CRM systems to support sales, marketing and finance, including workflow setup, and extensive knowledge of Zoho CRM and its integrations.

Role Aim: The CRM Officer is dedicated to the smooth running and continuous improvement of our SaaS Data tools across the Zoho One suite including their interaction with other stakeholders

Key Responsibilities:

  • Control, maintain and challenge impeccable data hygiene standards within or CRM and associated SaaS tools to maximise accuracy, high service levels and opportunity
  • Develop and implement CRM strategies to enhance customer engagement and retention
  • Build and develop Zia AI agents alongside AI workflow automations Set up and maintain workflows, automations and 3rd party connections within Zoho One to streamline business processes.
  • Utilize Zoho dashboards to monitor and report on key metrics for sales, marketing, development, onboarding, integrations, support and finance.
  • Maintain seamless integration of Zoho programs and tools.
  • Assist with upload and data management from ZoomInfo and other sources, to create targeted lists for sales and marketing campaigns.
  • Build and generate comprehensive reports to support decision-making across all departments.
  • Collect, analyze, and interpret customer data to provide actionable insights.
  • Design and implement CRM strategies that align with the company's goals, including customer acquisition, retention, and engagement campaigns.
  • Work closely with sales, marketing, compliance and customer service teams to ensure a cohesive and effective CRM strategy.
  • Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
  • Manage and optimize marketing automation processes to improve efficiency and effectiveness.
  • Support the sales team with the sales pipeline to ensure smooth transitions and effective customer relationship management.
  • Coordinate with onboarding, integration and compliance teams to ensure up to date data, dashboards and reporting
  • Provide training and support to team members on CRM best practices and tools.
  • Ensure that customer data is handled securely and in compliance with relevant regulations.
  • Define and enforce roles, profiles, and permissions to ensure data integrity and appropriate access levels.
  • Customize and configure various entities in Zoho CRM to align with business processes.
  • Oversee the integration of third-party applications with Zoho CRM to enhance functionality.
  • Regularly review performance insights and make necessary adjustments to improve CRM effectiveness.
  • Analyze customer interactions and feedback to identify trends and areas for improvement in customer service.
  • Develop and monitor key performance indicators (KPIs) for customer service teams to ensure high-quality support.
  • Segment customers based on behavior and feedback to tailor customer service approaches.
  • Optimize workflows within Zoho CRM to enhance the efficiency of customer service processes.
  • Provide training to customer service teams on using CRM tools and interpreting data to improve customer interactions.
  • Establish a feedback loop between customer service and other departments to ensure continuous improvement based on customer insights.

Qualifications:

  • Ideally, around 5 years of experience working with CRM systems.
  • Proven experience with Zoho CRM and its various modules.
  • Strong understanding of email marketing principles, building workflows and best practices.
  • Ability to create and manage workflows within Zoho CRM.
  • Excellent analytical skills and the ability to generate actionable insights from data.
  • Proficiency in building reports for sales, marketing, compliance, support, development and finance teams.
  • Experience with data management and list creation for email marketing.
  • Strong communication and organizational skills.
  • Very proficient with all aspects of Zoho CRM.

Key Performance Indicators (KPIs):

  • Increase in customer engagement and retention rates.
  • Timeliness and quality of data management, monitoring and reporting for all departments
  • Successful execution and performance of email marketing campaigns.
  • Efficiency and effectiveness of workflows set up within Zoho CRM.
  • Accuracy and timeliness of reports generated for all areas of the business
  • Quality and relevance of data uploaded and managed from Zoom and other sources.
  • Growth in the number of targeted and segmented marketing lists.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Advertising
  • Industries Technology, Information and Media

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Sign in to set job alerts for “Customer Relationship Management Specialist” roles. Customer Service Representative (South Africa) Client Success Manager - 0633 - Pretoria, South Africa Client Success Manager - 0671 - Cape Town, South Africa

Cape Town, Western Cape, South Africa $1,800.00-$,400.00 2 days ago

Client Success Manager - 0631 - Johannesburg, South Africa

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Pretoria, Gauteng, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1,000.00- 2,500.00 2 weeks ago

Client Success Manager - 0644 - Cape Town , South Africa

Cape Town, Western Cape, South Africa 1,800.00- 2,200.00 1 week ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Client Success Manager - 0633 - Cape Town, South Africa

Cape Town, Western Cape, South Africa 1,800.00- 2,200.00 1 week ago

Johannesburg, Gauteng, South Africa 3 months ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Client Success Manager - 0633 - Durban, South Africa

Cape Town, Western Cape, South Africa 3 months ago

Client Success Manager - 0631 - Cape Town, South Africa

Cape Town, Western Cape, South Africa 1,800.00- 2,200.00 2 weeks ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Durban, KwaZulu-Natal, South Africa 3 months ago

Cape Town, Western Cape, South Africa 1,000.00- 2,500.00 2 weeks ago

Client Success Manager (Podcast Company)

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 3 months ago

Bloemfontein, Free State, South Africa 3 months ago

Client Success Manager - 0671 - Durban, South Africa

Durban, KwaZulu-Natal, South Africa 1,800.00- 2,400.00 2 days ago

Soweto, Gauteng, South Africa 3 months ago

Pretoria, Gauteng, South Africa 3 months ago

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Microsoft Dynamics Customer Relationship Management Developer

Johannesburg, Gauteng JNS Cloud Solutions

Posted 11 days ago

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Microsoft Dynamics Customer Relationship Management Developer Microsoft Dynamics Customer Relationship Management Developer

1 day ago Be among the first 25 applicants

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HIRING! AT JNS, A CRM DEVELOPER Microsoft Dynamics CRM Isn’t Just a Tool—It’s a Battlefield. We’re Hiring a Veteran.

(CRM Developer | Hybrid | Johannesburg | Contract)

At JNS, we don’t throw people at problems.

We hire specialists who’ve been in the trenches—and who know how to turn a CRM from “barely working” into “business advantage.”

Right now, we’re looking for a Microsoft Dynamics CRM Developer who’s fluent in configuration, dangerous with custom plugins, and allergic to clunky systems.

What You’ll Actually Be Doing:
  • Customizing Dynamics 365 to make the system work for the business—not the other way around
  • Building workflows, plugins, and integrations that hold up under pressure
  • Migrating data like a pro, ensuring it lands clean
  • Connecting CRM to other platforms via APIs or middleware
  • Troubleshooting like you’ve seen every error message twice
  • Owning performance, security, and documentation so the next person doesn’t curse your name
Your Toolkit Should Include:
  • C#, .NET, JavaScript, SQL Server
  • Deep experience with Microsoft Dynamics 365 CRM
  • Solid grasp of API integrations and complex workflows
  • 3+ years in CRM development (not just admin work)
  • CRM certifications? Great. Real-world experience? Even better.
Details That Matter:
  • Based in Randburg (Hybrid: min. 3 days onsite per week)
  • 6-month contract , high chance of extension
  • It’s for someone who’s ready to build—not babysit systems

If you’ve ever looked at someone’s CRM setup and thought,

“Who built this—and why weren’t they arrested?” We want to talk.

Apply Now Here!

Drop you Cv here, if the application box is full:

— Neville

BDM @ JNS

We don’t hire for headcount. We hire to win.

#MicrosoftDynamics #CRMDeveloper #ContractJobs #SouthAfricaTech #SmartHiring #NevilleSays #JNSGroup #Dynamics365 #CRMSpecialist

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Contract
Job function
  • Job function Engineering and Information Technology
  • Industries IT Services and IT Consulting

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Sign in to set job alerts for “Customer Relationship Management Developer” roles. Ultra Luxury Relationship Manager – Dubai

Johannesburg Metropolitan Area 4 days ago

ServiceNow Developer/Implementer/Business Analyst

Johannesburg, Gauteng, South Africa 7 months ago

Midrand, Gauteng, South Africa 2 weeks ago

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Business Development

Cape Town, Western Cape RecruiTech

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Our client is seeking an experienced Clearing and Forwarding Business Development Manager to drive revenue growth through new business acquisition and key account management within the freight and logistics industry.

POSITION INFO :

Key Responsibilities :

  • Acquire new business with a monthly target equal to twice the basic salary
  • Maintain a minimum of 10 active target accounts
  • Conduct regular client visits and build lasting relationships
  • Resolve client issues and assist with overdue account collections
  • Re-engage lost clients and retain accounts at risk
  • Submit weekly sales pipeline reports and monthly sales summaries
  • Attend exhibitions, conferences, and client workshops
  • Support debtors’ follow-up and estimates tracking
  • Promote the benefits of internal systems (e.g., Shipshape Syntrac)
  • Log all activity on the internal CRM system (Shipshape)
  • Work closely with operations and support marketing initiatives

Required Skills & Experience :

  • Grade 12 (Tertiary qualification in Freight / is advantageous)
  • Solid industry experience in freight, warehousing, supply chain, or operations
  • Proven success in a sales or leadership role
  • Strong communication, negotiation, and problem-solving abilities
  • Tech-savvy and familiar with CRM systems and digital tools
  • Professional, ethical, and customer-focused approach

In sending your CV, you confirm that you have read and understood our POPI Policy found on our website Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise in the future, we will contact you and request your permission to submit your information

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Business Development

MSK

Posted 2 days ago

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Job Description

We are seeking a dynamic and results-driven Sales and Marketing person to join our team at Gemini Sampling Solutions Pvt. Ltd in the industry heavy machinery. The ideal candidate will be responsible for developing and implementing strategic sales and marketing plans to drive revenue growth and increase market share. This role requires a strong understanding of the industry, excellent communication skills, and a proven track record of successful sales and marketing campaigns.

Responsibilities:

  • Develop and implement strategic sales and marketing plans to achieve company objectives
  • Manage and lead a team of sales and marketing professionals
  • Identify new business opportunities and develop relationships with potential clients
  • Analyze market trends and competitor activity to identify opportunities for growth
  • Collaborate with cross-functional teams to ensure alignment of sales and marketing efforts

Qualifications:

  • Bachelor's degree in Mechanical or Diploma in Mechanical or related field
  • 5+ years of experience in sales and marketing, preferably in the Machinery industry
  • Demonstrated ability to develop and implement successful sales and marketing strategies
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment

If you are a motivated and ambitious professional with a passion for sales and marketing, we want to hear from you! Apply now to join our team at Gemini and take your career to the next level.

website: & responsibilities



Preferred candidate profile



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BUSINESS DEVELOPMENT

Johannesburg, Gauteng Pronto Labour Team

Posted 6 days ago

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Job Description

BUSINESS DEVELOPMENT MANAGER

We are seeking an experienced Business Development Manager with expertise in the MINING, ENGINEERING, or MANUFACTURING sectors.

Key Requirements:

  • Minimum 8-10 years of experience in SALES & MARKETING
  • Proven experience in TENDER Documentation & Submission - ESSENTIAL
  • Willingness to travel within Africa and abroad
  • Strong background in SALES MANAGEMENT
  • Proficiency in CRM tools, Microsoft Office, and digital lead generation platforms
  • Clean criminal record (verification required)

Primary Duties include:

  • Achieving sales targets
  • Acquiring new business
  • Conducting market research and analysis
  • Developing growth strategies
  • Identifying new business opportunities
  • Maintaining client relationships
  • Delivering presentations and pitches
  • Managing proposals and contracts

This job posting is active and accepting applications.

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Business Development

Cape Town, Western Cape RecruiTech

Posted 10 days ago

Job Viewed

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Job Description

Key Responsibilities:
  • Acquire new business with a monthly target equal to twice the basic salary
  • Maintain a minimum of 10 active target accounts
  • Conduct regular client visits and build lasting relationships
  • Resolve client issues and assist with overdue account collections
  • Re-engage lost clients and retain accounts at risk
  • Submit weekly sales pipeline reports and monthly sales summaries
  • Attend exhibitions, conferences, and client workshops
  • Support debtors follow-up and estimates tracking
  • Promote the benefits of internal systems (e.g., Shipshape Syntrac)
  • Log all activity on the internal CRM system (Shipshape)
  • Work closely with operations and support marketing initiatives
Required Skills & Experience:
  • Grade 12 (Tertiary qualification in Freight/Logistics is advantageous)
  • Solid industry experience in freight, warehousing, supply chain, or operations
  • Proven success in a sales or leadership role
  • Strong communication, negotiation, and problem-solving abilities
  • Tech-savvy and familiar with CRM systems and digital tools
  • Professional, ethical, and customer-focused approach
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BUSINESS DEVELOPMENT

Johannesburg, Gauteng Pronto Labour Team

Posted 10 days ago

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Job Description

BUSINESS DEVELOPMENT MANAGER
Experienced with MINING, ENGINEERING or MANUFACTURING Sectors
TENDER Documentation & Submission experience - ESSENTIAL

* Minimum 8-10 Year's experience in SALES & MARKETING
* Willingness to Travel into Africa and Aboard
* Strong Background in SALES MANAGEMENT
* Proficient in CRM Tools, Microsoft Office & Digital Lead
Generation Platforms

Duties include:
* Sales Target Achievement
* New Business Acquisition
* Market Research & Analysis
* Developing growth strategies
* Identifying new business opportunities
* Maintaining Client Relationships
* Presentations/Pitches
* Proposal & Contract Management
* Experienced in TENDER Documentation & Submission -
Compulsory
* CLEAN CRIMINAL RECORD - will be verified

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Business Development Lead

Johannesburg, Gauteng CA Global Headhunters

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Business Development Lead (Telecoms) – Johannesburg, South Africa

Reference Number : SBKW04

Job Description :

Our client is a fast-growing technology company on a mission to make digital access more inclusive and affordable across emerging markets. By combining innovative mobile solutions with cutting-edge backend infrastructure, the business helps its partners reach users without the burden of mobile data costs. With a dynamic team and strong momentum in the fintech, education, and telecom sectors, the company continues to scale its impact across the continent.

They are looking for a Business Development Lead with a strong track record in customer acquisition and revenue growth within the Telecommunications industry. The role focuses on winning new business, expanding existing business, and closing high-value deals.

Responsibilities :
  • New Business Development: Identify and secure new customers, drive sales, and grow market share.
  • Sales Execution: Build pipelines, pitch solutions, and convert leads into long-term customers.
  • Product & Market Knowledge: Sell APN models and reverse-billed mobile data, which is an advantage.
  • Sales Operations: Use CRM tools and sales analytics to track performance and forecast growth.
Requirements : Qualification and Skills
  • Minimum 10 years in sales or business development, preferably in the Telecom industry.
  • Bachelor’s degree in Business, Marketing, Telecommunications, or a related field.
  • Proven ability to acquire new business.
  • Experience with APN models and reverse-billed mobile data is an advantage.
  • Strong negotiation and closing skills with a results-driven approach.
  • Self-motivated with a focus on achieving and exceeding sales targets.

If you wish to apply for the position, please send your CV to Kyle Williams at (contact info).

Please visit (website) for more exciting opportunities.

Kyle Williams

Recruitment Consultant

CA Finance

CA Global will respond to shortlisted candidates only. If you have not received a response within two weeks, please consider your application unsuccessful. However, your CV will be kept in our database for any other suitable positions.

Key Skills

Business Development, Sales Experience, Direct Sales, B2B Sales, Marketing, Sales Pipeline, Salesforce, Strategic Planning, Enterprise Sales, Negotiation, Lead Generation, Contracts

Employment Type : Full Time

Experience : 10+ years

Vacancy : 1

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Business Development Director

Sandton, Gauteng TLC Worldwide

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Join to apply for the Business Development Director role at TLC Worldwide

3 days ago Be among the first 25 applicants

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WE ARE HIRING A BUSINESS DEVELOPMENT DIRECTOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Why Us?

We're not just any company – TLC’s team thrives on innovation, creativity, and bold ideas. You’ll be at the forefront of our expansion, shaping the future of our success - we’ll make sure you grow as fast as we do!

  • Work with the world’s biggest brands to create amazing campaigns
  • Competitive salary + uncapped commission structure!
  • Collaborative and dynamic team culture –every win is celebrated
  • Excellent learning & development opportunities

Here are a few things that we've got to offer:

  • Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
  • Weekly webinars to support your development through our People Academy
  • Annual TLC Wellness Week and programmes throughout the year
  • TLC Culture Club - including seasonal social events, tasty lunches & more
  • TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
  • TLC Rise - supporting and empowering women into leadership roles
  • 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
  • TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing:

  • Build and own your pipeline through outreach and networking
  • Win high-value deals with global brands across key sectors
  • Close tactical campaigns and strategic loyalty programs
  • Lead senior-level client conversations and pitches
  • Apply proven strategies to unlock market growth
  • Collaborate cross-functionally to deliver tailored, data-driven proposals
  • Grow accounts through upsell and long-term partnerships
  • Thrive independently in a fast-paced, scale-up environment
  • Own your performance, report on pipeline, forecasts, and targets

Who we're looking for:

  • Proven closer of 6–7 figure deals
  • Expert in outbound sales and pipeline growth
  • Commercially sharp with loyalty & retention know-how
  • Confident with senior stakeholders and C-suite
  • Entrepreneurial, proactive, and target-driven
  • Owns pipeline and delivers results
  • Consultative, curious, and solutions-focused
  • Team player who thrives in cross-functional pitches
  • Performs under pressure in fast-paced environments
  • Ambitious, impact-driven, and growth-minded

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Advertising Services

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Business Development Director

Johannesburg, Gauteng Thunes

Posted 1 day ago

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Job Description

Context of the Role

The Business Development Director will identify, negotiate, and close new customers across the South African region as a strong individual contributor. The right candidate will be target-driven, with a passion and sense of ownership to deliver against targets. This will be a hands-on role with deep involvement in execution, leading from the front.

Key Responsibilities

  1. Build a robust pipeline based on defined ‘ideal customer profiles’, and grow and manage this to deliver on our ambitious growth plans and potential.
  2. Manage the end-to-end sales cycle, including lead generation, negotiating commercial terms, working closely with senior stakeholders at prospects to close deals, and with internal and partner teams to deliver ‘go-lives’.
  3. Achieve and deliver an ambitious but achievable revenue target.
  4. Provide timely feedback to line manager about performance, sales activity, account management, and strategy.
  5. Initiate and maintain a strong link between customers and back-office services to facilitate communication and resolve issues effectively.
  6. Communicate customer needs to internal Thunes teams effectively.

Responsibilities

  1. 10+ years of experience in business development, with 5+ years in the Money Transfer, Fintech, payments, or Mobile Financial Services industries.
  2. Hands-on, driven B2B salesperson from the fintech/payments sector, with relevant industry contacts.
  3. Results-oriented with excellent communication, organization, and negotiation skills.
  4. Strong networking skills.
  5. CRM proficiency; Salesforce knowledge is a plus.
  6. Flexible, self-motivated, disciplined, and takes ownership of tasks.
  7. Team-oriented, adaptable to change.
  8. Deep understanding of customer, market dynamics, and requirements.
  9. Ability to build effective relationships with clients, partners, third parties, and colleagues.
  10. Strong initiative with the ability to work independently and collaboratively.
  11. Excellent attention to detail.
  12. Fluent in English; additional languages are a bonus.

About Thunes

Thunes is the Smart Superhighway to move money around the world. Our proprietary Direct Global Network enables Members to make real-time payments in over 130 countries and more than 80 currencies.

Our network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and others.

Thunes’ network offers unrivaled speed, control, visibility, protection, and cost efficiencies when making real-time payments globally, thanks to our in-house SmartX Treasury System and Fortress Compliance Platform.

Our members include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs, and banks.

Headquartered in Singapore, Thunes has offices in 14 locations worldwide, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco, and Shanghai.

For more information, visit:

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  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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