110 Contact Centre Agents Avbob Financial Services jobs in Gauteng

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:

Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:

We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to class='jxRevEL' >  with the reference: CC20/05  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Inbound customer service call center agent needed for Airline company

RESPONSIBILITIES:

1. Receive calls from customers / passengers
2. Deal with problems such as delays, cancellations etc.
3. Explain processes to customers and assist them where necessary
4. Work in a team and longer than normal hours (shift work)
5. Deal with confidential information
6. Communicate with customers both verbally and in writing.

REQUIREMENTS:

1. Grade 12
2. One (1) to four (4) years’ experience in a Call Centre Environment
3. Travel or relevant qualification will be an advantage
4. Excellent communication in English – speak, read, and write
5. No criminal or credit record
6. Able to work on weekends, public holidays, and flexible hours as required
7. Own transport would be an advantage.

SHIFTS ROTATIONAL:

1. 07:00 – 16:00
2. 08:00 – 17:00
3. 09:00 – 18:00
4. 10:00 – 19:00
5. Includes weekends and public holidays.

PERSONAL ATTRIBUTES:

1. Punctual
2. Excellent understanding or experience of delivering great customer service
3. High degree of patience and assertiveness
4. Immaculate timekeeping
5. Trustworthy, professional, and reliable, including dealing with confidential information
6. The ability to work well under pressure
7. Practice good time management and willingness to work longer than normal office hours
8. Remains focused in order to handle objections
9. Customer-focused and service-oriented.

Communication, Customer Service, Travel Arrangements

As a Customer Service Agent, you’ll be at the heart of delivering seamless gaming experiences for players. You’ll handle queries, resolve issues, and ensure every interaction leaves players feeling valued and supported.

This role is ideal for someone who thrives in a fast-paced setting, is passionate about helping others, and enjoys working within a vibrant, growing team.

Duties and Responsibilities:

• Deliver world-class customer support across multiple channels including email and live chat.
• Strive for first-contact resolution on all player queries and concerns.
• Handle player interactions professionally, efficiently, and in alignment with company standards.
• Monitor player satisfaction and suggest improvements to continually enhance the player experience.
• Collaborate with internal teams to resolve complex queries and escalate issues where appropriate.
• Maintain awareness of internal systems, proactively reporting any potential issues.
• Conduct competitor analysis on customer service practices to help maintain a competitive edge.
• Ensure all player communications meet the highest quality standards.
• Accurately document and report player feedback and interactions in internal systems.

Requirements:

• Proven experience in customer service (experience within a high-volume call center or iGaming environment is advantageous).
• Ability to work flexible shifts, including weekends and holidays to support 24/7 operations.
• Team-oriented with experience collaborating across departments such as product, marketing, and compliance.
• Fluent English – both written and spoken.
• Strong organizational and planning skills.
• Excellent communication and decision-making abilities.
• Ability to thrive in fast-paced, dynamic environments.

LCC Marketing is a company that offers various Marketing services, including outsourced staff solutions and we are currently on the lookout for a new executive sales representative to join our fun working environment. We are a company that specializes in sale and marketing for consumer acquisition and retention. Our company focuses on face-to-face sales through business-to-business events or business to consumer in order to create the most direct personal link between clients and potential or existing customers.

Ideal candidate would be someone who is energetic, well spoken, target driven, goal driven, must have a positive attitude and must possess professionalism. Our main objective is to develop and promote managers. Candidates must have the willingness to grow and become a future leader.

Role Requirements.

- Matric or equivalent
- South African Citizen
- Be between the ages of 18- 30
- Must have a clear criminal record.
- Must live in surrounding areas of Vereeniging/Vaal.

The Customer Support Agent is responsible for delivering high-quality support services to customers through various communication channels.

This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information.

The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.Responsibilities : Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.Maintain a positive, empathetic, and professional attitude toward customers at all times.Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.Follow up on customer interactions to ensure issues are fully resolved.Document all customer interactions, issues, and resolutions in the company's CRM system.Stay updated on product information, policies, and processes to provide accurate assistancemunicate any significant product or service changes to customers.Collaborate with other team members and departments to improve the overall customer experience.Share insights and feedback with the Customer Support Manager to help refine support processes and policies.Suggest improvements based on customer feedback and trends.Essential Requirements : A minimum of National Senior Certificate NQF 4 or equivalent.2-3 years of experience in a customer support or related role.Must have experience with electrical components.Proficiency in using CRM systems and other customer support software.Excellent verbal and written communication skills.Strong problem-solving and critical-thinking abilities.Ability to handle stressful situations and a fast paced environment.Good organizational skills and attention to detail.Customer-focused with a commitment to providing exceptional service.Proficiency in English.Beneficial Requirements : Experience in Industrial Automation products.An electrical or mechatronics qualification.Experience with advanced troubleshooting and technical support.

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Adumo, a leading payments and rewards solutions provider and part of the Lesaka Technologies group, is looking for a Customer Service Manager to lead our frontline client service operations. This is a critical leadership role focused on customer retention, system health, and driving SLA adherence through coaching, analytics, and operational efficiency.

If you're passionate about delivering an exceptional client experience, thrive in fast-paced environments, and are obsessed with process and people development—this one’s for you.

Key Responsibilities

Customer Retention & Satisfaction

• Ensure timely resolution of customer queries in line with SLA commitments.
• Monitor ticket dashboards to prevent SLA breaches and drive accountability.
• Lead efforts to reduce query turnaround times and improve First Contact Resolution (FCR).
• Provide ad-hoc training to customers as needed and ensure all communication is professional and solution-focused.
• Drive usage and adoption of platforms like the Sixty60 integration with the CX team.
• Proactively reduce repeat customer queries and improve CSAT and NPS scores.
  
  

• Ensure all processes (card top-ups, master account management, portal queries, voucher engine issues, etc.) are executed per SOPs and SLAs.
• Monitor system health and manage checks performed by consultants.
• Lead root cause analysis efforts and submit reports with corrective actions.
• Escalate risks appropriately and ensure adherence to change control processes.
• Maintain proactive communication with clients during system incidents or escalations.
  
  

• Mentor, train, and support Client Services Consultants on systems, processes, and customer engagement.
• Monitor individual and team performance; give regular feedback and identify gaps.
• Develop personal development plans and facilitate weekly team check-ins and upskilling sessions.
• Drive a high-performance culture by reinforcing positive behaviours and addressing performance concerns effectively.
  
  

• Oversee workflows in Salesforce to ensure correct task allocation and deadline adherence.
• Develop support structures and improve efficiency through process improvement.
• Participate in cross-functional projects and system enhancements (e.g., Salesforce, Customer Portal, Cardholder Portal).
• Track performance against SLAs and contractual obligations for each client.
• Provide regular reporting to management, including weekly and monthly CX/Operations reports and fault/root cause analysis.
  
  

• Matric (NQF Level 4)
• Diploma in Marketing, Sales or Business Management (NQF Level 6)
• 5–7 years’ experience in Customer Service or Operations Management, preferably within fintech, telecoms, or another high-volume environment
• Solid understanding of SLA management, team leadership, and customer experience frameworks
• Experience with Salesforce or other CRM/ticketing tools is highly advantageous
• A structured, solutions-driven approach and the ability to coach and lead teams under pressure
  
  

We are seeking a highly attentive and responsible Customer Service Consultant to join our Fraud & Risk Department . This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.

About Hello Group

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.

Job Description

Are you looking for an opportunity to jumpstart your career in the travel industry?

Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a salary of R.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.

Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You will be working on-site from our vibrant Johannesburg office where creativity meets innovative technology.

All the while, you will become part of a community of likeminded individuals that become friends for life.

What you will do in this role

1. Take ownership of high profile, escalated cases from beginning to resolution
2. Manage work order within business SLA's
3. Proactively offer solutions to any issues or concerns that customers might face
4. Consistently applying agreed behavioural and compliance standards
5. Sharing knowledge and skills with other members of the team
6. Communicating new information that is relevant to the campaign to colleagues, customers and managers
7. Developing and maintaining current knowledge of the campaign
8. Ensuring first contact resolution at all times
9. Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
10. Providing excellent customer experiences at all times
11. Verifying and updating customer information

Your qualifications and experience

• Minimum of 6 months international Call Centre experience or 12 months in an airline reservations / travel agency environment (essential)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Self-motivated and highly responsible

What is in it for you?

• Monthly salary of R
• Incentives up to R
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Discover why over (number missing), game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities.

Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location :

Language Requirements :

Time Type :

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1. Provide exceptional customer service to all relevant stakeholders, paying attention to detail in terms of departmental quality standards.
2. Resolve all queries logged via supported platforms within a timely and efficient manner for both e-commerce and Level 1 POS related queries.
3. Provide authentic, courteous service at all times in line with company policies and procedures.
4. Provide out-of-the-box solutions to queries raised.
5. Follow and execute support protocols in line with the business needs to the highest calibre.
6. Proactively manage workload via all relevant company platforms.
7. Proactively retain merchants via service excellence and authentic customer service methodology.
8. Provide technical support where required (previous fintech technical knowledge is beneficial).
9. Collaborate with all internal and external stakeholders to resolve queries and facilitate solutions to enhance service delivery at every interaction.
10. Demonstrate a keen interest to learn, understand, and improve within the business.
11. Highly developed sense of integrity and commitment to customer satisfaction and excellence.
12. Have a strong work ethic as well as the ability to work within a dynamic, fast-paced, and highly adaptable team environment.
13. Open to feedback, mentoring, and coaching for the purpose of growth within the business.
14. Ability to take accountability for tasks and complete everything that is required in a proficient manner.
15. Maintain accurate records of customer interaction, issues, and resolutions using our internal systems.
16. Collaborate with other team members and departments to resolve complex technical issues.
17. Stay updated on product features, enhancements, and industry trends to provide informed support.
18. Conduct follow-up calls to ensure customer satisfaction and issue resolution.

1. Matric/equivalent thereof. Tertiary qualification advantageous.
2. 2 Years+ experience in a customer service environment dealing with e-commerce and POS related queries.
3. Ecommerce, online payments process, POS, and technical experience is required.
4. Detail-oriented and puts a high value on accuracy.
5. Familiarity with various operating systems and network concepts.
6. Proficiency using support ticketing systems and CRM software.
7. Excellent interpersonal and communication skills.
8. Proficiency in both written and verbal communication.
9. Ability to work independently and as part of a team.
10. Strong problem-solving abilities and attention to detail.
11. Good organizational skills and the ability to multitask in a fast-paced environment.
12. Willingness to work shifts between the hours of 8 am to 6 pm, Monday to Saturday, as well as public holidays where required.