408 Outbound Calls jobs in South Africa

- DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY?
- DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY?

We are looking for a Customer Service Agent to join our team. Your responsibilities will include building and maintaining long-term customer relationships, as well as identifying and contacting potential clients. You should be able to communicate effectively with clients to understand their advertising needs and concerns.

As a Customer Service Agent , you should participate in sales meetings and trade shows. You will also coordinate with the Marketing and Design teams to create promotional campaigns. Additionally, conducting in-depth research and willingness to travel are required.

To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:

Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:

We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to class='jxRevEL' >  with the reference: CC20/05  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Cape Town, South Africa | Posted on 04/16/2025

As a sales specialist, you will be responsible for using your compelling and persuasive attitude to build strong relationships with our customers. Your ability to think on your feet and negotiate effectively will be crucial in retaining our valued clients. You will have the opportunity to remind customers why our product is the best and why they initially fell in love with us.

• Grade 12 or equivalent.
• Minimum 2 years sales experience + 1 year International CS/Sales experience
• 1 Year Hospitality/Bar-tending Experience
• Proficiency in English (Read, Write, Speak)
• Computer Literate
• Preferably reside in the Southern Suburbs
• Experience sharing knowledge across a team to improve knowledge and performance of peers
• Confident working with new technologies and systems
• A track record of identifying improvements, proposing solutions and executing change
• Able to learn new concepts quickly, taking ownership of personal development and training

• Have the power of persuasion.
• Be energetic, self-managed, and target driven.
• Demonstrate willingness to go the extra mile and exceed expectations.
• Ensure company policies and processes are adhered to and followed.
• Build effective relationships with peers and Team Leader to enhance team performance.

• Ability to negotiate
• Vibrant and enthusiastic
• Willing to learn
• Team player
• Active listener
• Ability to work in a high-pressure environment
• Analytical thinker
• Intrinsically motivated and target-driven
• Live the company values

Opportunities for career growth and advancement.

A dynamic, supportive work environment with a focus on professional development.

Join a company committed to delivering excellence and driving results in customer service on a global scale.

Inbound customer service call center agent needed for Airline company

RESPONSIBILITIES:

1. Receive calls from customers / passengers
2. Deal with problems such as delays, cancellations etc.
3. Explain processes to customers and assist them where necessary
4. Work in a team and longer than normal hours (shift work)
5. Deal with confidential information
6. Communicate with customers both verbally and in writing.

REQUIREMENTS:

1. Grade 12
2. One (1) to four (4) years’ experience in a Call Centre Environment
3. Travel or relevant qualification will be an advantage
4. Excellent communication in English – speak, read, and write
5. No criminal or credit record
6. Able to work on weekends, public holidays, and flexible hours as required
7. Own transport would be an advantage.

SHIFTS ROTATIONAL:

1. 07:00 – 16:00
2. 08:00 – 17:00
3. 09:00 – 18:00
4. 10:00 – 19:00
5. Includes weekends and public holidays.

PERSONAL ATTRIBUTES:

1. Punctual
2. Excellent understanding or experience of delivering great customer service
3. High degree of patience and assertiveness
4. Immaculate timekeeping
5. Trustworthy, professional, and reliable, including dealing with confidential information
6. The ability to work well under pressure
7. Practice good time management and willingness to work longer than normal office hours
8. Remains focused in order to handle objections
9. Customer-focused and service-oriented.

Communication, Customer Service, Travel Arrangements

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
• Servicing our members in a customer-centric way to ensure that we live by our service principles.
• Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in the supply chain.
• Maintaining the customer relationship database and logging call details as per procedure in order to address queries.
• Achieving and exceeding key performance metrics relating to service delivery.

Working hours: The contact center operates on a 24/7 basis and shifts are rotational.

This is predominantly an office-based position in the CBD, Cape Town; however, we may offer a hybrid working solution.

Competencies and Skills required:

• Delivering results and meeting customer expectations.
• Presenting and communicating information.
• Excellent verbal and written communication skills.
• Analyzing, writing, and reporting.
• Deciding and initiating action.
• Working with people.
• Following instructions and procedures.
• Time management.

Education and experience required:

• Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales.
• Matric (Compulsory).
• The Business Writing Skill (Advantageous).
• Clear Credit & Criminal Record.
• Must be South African Citizen.
• Available immediately / 2 weeks notice.
• Fibre at home compulsory to accommodate potentially working from home when required.
• Must be fully vaccinated.

Salary: R 9500 per month.