Marine Relationship Manager MMH250821-2

Sandton, Gauteng R1200000 - R3600000 Y Guardrisk

Posted today

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Job Description

Role Purpose

To generate sales, foster and maintain relationships with all Stakeholders in the market and within the business. Underwrite risks as permitted by your underwriting authority to meet the requirements of the business plans and the strategic targets.

Requirements

  • At least 5 years' experience in Marine Underwriting and Quoting.
  • Previous experience as Senior Underwriter
  • Matric
  • RE5 (Regulatory Examination: Representatives)
  • Insurance qualitification / NQF level 5 (minimum)

Duties and Responsibilities

INTERNAL PROCESS

  • Build and maintain sustainable relationships with all stakeholders to the benefit of the company and its external stakeholders
  • Preparing new business quotations within the allocated mandate,
  • Managing aged debtors with the brokers on instruction of the Underwriting Manager
  • Providing support to Underwriters on quotes which fall outside their mandates
  • Provide weekly report to Underwriting Manager and team with feedback from broker visits
  • Foster relationships between Underwriting team and broking market with facilitating periodic visits with underwriter
  • Investigate stakeholders' challenges with collaborative approach and identify ways the business could better address those needs
  • Assess level of client satisfaction with current products and services and report to Management
  • Provide excellent service in order to maintain a positive reputation for the business
  • Resolve any escalate complaints in a prompt and professional manner to maintain good relationships and stakeholder satisfaction, with the guidance of management where required.
  • Identify and report process and system failures and enhancements to improve stakeholder experience.

CLIENT

  • Continuously deliver on turnaround times and quality standards and resolve issues speedily to enhance client service delivery
  • Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
  • Interact with stakeholders to explain products and service offerings, address queries and strengthen their satisfaction with the business.
  • Ensure that queries are tracked, accurately resolved.
  • Provide authoritative, expertise and advice to clients and stakeholders.
  • Build and maintain relationships with clients and internal plus external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

  • Build and foster strong relationships.
  • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
  • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
  • Take ownership of driving own career development.
  • Provide supporting role to marine team as required, in relation to the role

FINANCE

  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
  • Proactively work with finance to manage debtors.

As an applicant, please verify the legitimacy of this job advert on our company career page

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Client Services Administrator: Learnership

Sandton, Gauteng R180000 - R250000 Y Momentum Corporate

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Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Are you currently unemployed? Are you seeking an opportunity to develop your potential and create a bright future at an industry leading insurer? Are you a dynamic, self-starter who is passionate about client service? This is the opportunity for you We have an exciting Client service administrator Learnership available at Momentum Corporate, commencing 1 February 2025.

What is a Learnership? A Learnership is a structured programme that provides an opportunity for you to gain theoretical knowledge and practical experience in the workplace. Our Learnership programme will enable you to obtain a NQF 4 level qualification in Long-term insurance which is INSETA recognised. Being a part of our Learnerships opens you up to career paths such as Pension Fund Administrator, Client Service Administrator, Service Consultant etc. Although completion of the Learnership does not guarantee full time employment, it allows invaluable experience for you to kick-start your career Should you be successful, you will be employed for a period of twelve (12) months, with a monthly stipend.

Requirements

Experience and Qualifications

  • Aged between 18 and 25 years (including turning 25 in 2026).

  • Able to speak, read and write English.

  • Passed Matric with:

  • English

  • Maths or Accounting

  • Applicants cannot be committed to another learnership at time of application or have participated in a learnership before.

  • Applications that do not have an ID and Matric results attached will not be considered

Duties & Responsibilities

INTERNAL PROCESS

  • Take ownership of all client service processes and requests ensuring that it is resolved timeously and effectively.

  • Provide relevant information and documentation as requested, in line with relevant guidelines.

  • Adhere to all relevant legislative/compliance requirements.

CLIENT

  • Build and maintain relationships with clients and internal and external stakeholders.

  • Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.

Competencies

  • Client service orientation

  • Teamwork

  • Time management skills

  • Attention to detail

  • Planning skills

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CRM (Customer Relations Manager) AND LOYALTY MANAGER

New
Woodmead, Gauteng R104000 - R130878 Y Clicks Group

Posted today

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Job Description

Listing reference:
click_

Listing status:
Online

Apply by:
19 September 2025

Position Summary
Industry:
Wholesale & Retail Trade

Job category:
Marketing Management

Location:
Woodmead

Contract:
Permanent

Remuneration:
Market related

EE position:
Yes

About Our Company
Clicks Group

Introduction
To lead and be responsible for the design, content, and effective measurement of all digital communications for Sorbet and its other business units, influence cross-functionally with other teams to identify and develop new and innovative methods of digital communications to maximise value (revenue and income).

Job Description
Purpose of the work:

  • Manage the entire customer relationship with Sorbet Brands through direct, digital and instore platforms.
  • Grow the profit and turnover of all Sorbet brands through the utilisation of understanding consumer behaviour and spend and developing strategies and campaigns.
  • Manage and utilize all consumer channels to drive turnover, profit, brand awareness and brand love.
  • Grow store growth through increased foot traffic through current guests and new feet.
  • Assist with management of all online, direct, social and digital platforms.
  • Optimizing, measurement & reporting of Sorbet Group direct, digital and instore platforms (loyalty, websites, social media, SMS, email, WhatsApp, digital screens, app, google and any other customer relationship direct or digital customer channels).
  • Manage all direct or digital customer channels spend, campaigns and performance.
  • Manage and grow the loyalty programme, app usage and e-commerce revenue.

Position reports to: MARKETING HEAD
Minimum Requirements
KEY TASKS AND RESPONSIBILITIES

  • Manage the strategy and implementation of the website
  • Convert website into a beauty and lifestyle format that drives educations , empowerments, insight ,

digitization (online sales and bookings), brand info and campaigns

  • Content Creation
  • Supplier Product Management
  • Integrate with brand managers / agencies to get the most optimal and highest form of ROI
  • Manage and get the highest ROI for all store GMB
  • Develop toolkits for FP social media management to grow foot traffic into store
  • Manage Yext platforms which include GMB, Store pages and Facebook
  • Develop and execute group campaigns briefed in by the business
  • Execute CRM digital campaigns briefed in my CRM
  • Develop a CRM segmentation per brand
  • Develop the consumer journey through analytics
  • Grow basket size through CRM base
  • Work with agency & brand manager on digital reports
  • Build,Liaise and develop strong relationships with strategic digital partners (Facebook, Google, Twitter, etc.)

to maximize our opportunity and excel in the use of their respective platforms.

  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media

and/or display advertising campaigns

  • Working knowledge of ad serving tools
  • Manage and utilize the loyalty program to grow the business
  • Manage the direct channels for the business and stores eg. SMS and emails
  • Daily engagement (postings, responses, paid advertising & updating)
  • Manage the social media company in terms of budget and workflow
  • Manage social Media Complaints
  • Manage all social media and digital briefs and campaigns to agency
  • Develop the social media digital strategy with managers
  • Manage the performance and analytics
  • Grow the social media according to targets and KPI
  • Lead all back end technical areas with digital agency
  • Project manage all projects and campaigns that require a social media output

Key Competencies

  • Ability to work independently, delivering on strategic direction without direct supervision
  • Ability to influence others in indirect relationships
  • Ability to motivate multiple stakeholders to a common goal
  • Coaching peers
  • Manage team in ambiguous environments
  • Act with the highest integrity and lead with courage and humility
  • Team player
  • Results oriented
  • Operate with high level of urgency and ownership
  • Embrace change and motivate others to think and act differently
  • Creative and Innovative
  • Proven written and verbal communication skills
  • Technologically advanced
  • Be trendy and in the know
  • Able to work in a team
  • Good management skills
  • Strong attention to detail

Education And Experience

  • Bachelor's degree in business or a related field
  • 3 - 5 years working experience in marketing & digital
  • Demonstrated experience in brand building principles and omni-channel media strategy
  • Excellent organization skills and ability to meet tight deadlines
  • Experience with budget forecasting and tracking
  • Marketing Background and Proven working experience in marketing
  • Tech, Digital and CRM experience
This advertiser has chosen not to accept applicants from your region.

CRM (Customer Relations Manager) AND LOYALTY MANAGER

Woodmead, Gauteng R1200000 - R1800000 Y Clicks Group Limited

Posted today

Job Viewed

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Job Description

Listing reference:

Listing status: Online

Apply by: 19 September 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Marketing Management

Location: Woodmead

Contract: Permanent

Remuneration: Market related

EE position: Yes

About our company

Clicks Group

Introduction

To lead and be responsible for the design, content, and effective measurement of all digital communications for Sorbet and its other business units, influence cross-functionally with other teams to identify and develop new and innovative methods of digital communications to maximise value (revenue and income).

Job description

Purpose of the work:

  • Manage the entire customer relationship with Sorbet Brands through direct, digital and instore platforms.
  • Grow the profit and turnover of all Sorbet brands through the utilisation of understanding consumer behaviour and spend and developing strategies and campaigns.
  • Manage and utilize all consumer channels to drive turnover, profit, brand awareness and brand love.
  • Grow store growth through increased foot traffic through current guests and new feet.
  • Assist with management of all online, direct, social and digital platforms.
  • Optimizing, measurement & reporting of Sorbet Group direct, digital and instore platforms (loyalty, websites, social media, SMS, email, WhatsApp, digital screens, app, google and any other customer relationship direct or digital customer channels).
  • Manage all direct or digital customer channels spend, campaigns and performance.
  • Manage and grow the loyalty programme, app usage and e-commerce revenue.

Position reports to: MARKETING HEAD

Minimum requirements

KEY TASKS AND RESPONSIBILITIES

  • Manage the strategy and implementation of the website
  • Convert website into a beauty and lifestyle format that drives educations , empowerments, insight ,

digitization (online sales and bookings), brand info and campaigns

  • Content Creation
  • Supplier Product Management
  • Integrate with brand managers / agencies to get the most optimal and highest form of ROI
  • Manage and get the highest ROI for all store GMB
  • Develop toolkits for FP social media management to grow foot traffic into store
  • Manage Yext platforms which include GMB, Store pages and Facebook
  • Develop and execute group campaigns briefed in by the business
  • Execute CRM digital campaigns briefed in my CRM
  • Develop a CRM segmentation per brand
  • Develop the consumer journey through analytics
  • Grow basket size through CRM base
  • Work with agency & brand manager on digital reports
  • Build,Liaise and develop strong relationships with strategic digital partners (Facebook, Google, Twitter, etc.)

to maximize our opportunity and excel in the use of their respective platforms.

  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media

and/or display advertising campaigns

  • Working knowledge of ad serving tools
  • Manage and utilize the loyalty program to grow the business
  • Manage the direct channels for the business and stores eg. SMS and emails

  • Daily engagement (postings, responses, paid advertising & updating)

  • Manage the social media company in terms of budget and workflow
  • Manage social Media Complaints
  • Manage all social media and digital briefs and campaigns to agency
  • Develop the social media digital strategy with managers
  • Manage the performance and analytics
  • Grow the social media according to targets and KPI
  • Lead all back end technical areas with digital agency
  • Project manage all projects and campaigns that require a social media output

KEY COMPETENCIES:

  • Ability to work independently, delivering on strategic direction without direct supervision
  • Ability to influence others in indirect relationships
  • Ability to motivate multiple stakeholders to a common goal
  • Coaching peers
  • Manage team in ambiguous environments
  • Act with the highest integrity and lead with courage and humility
  • Team player
  • Results oriented
  • Operate with high level of urgency and ownership
  • Embrace change and motivate others to think and act differently
  • Creative and Innovative
  • Proven written and verbal communication skills
  • Technologically advanced
  • Be trendy and in the know
  • Able to work in a team

  • Good management skills

  • Strong attention to detail

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in business or a related field
  • 3 - 5 years working experience in marketing & digital
  • Demonstrated experience in brand building principles and omni-channel media strategy
  • Excellent organization skills and ability to meet tight deadlines
  • Experience with budget forecasting and tracking
  • Marketing Background and Proven working experience in marketing
  • Tech, Digital and CRM experience
This advertiser has chosen not to accept applicants from your region.

Customer Relationship Manager

Johannesburg, Gauteng Global e-Talent

Posted 4 days ago

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Job Description

Purpose of the role

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. Our employment equity goals will be taken into account in our selection process.

Key Responsibilities

 Market Property24 products and establish a strong brand and product presence in your allocated area

Create and manage a sales pipeline in combination with calling programme

uild relationships with existing and new customers

eaching individual sales targets

Qualifications

atric, relevant tertiary qualification would be an advantage

to 5 years experience in sales

roven sales track record

ood working knowledge of MS Office

ood command of English and Afrikaans (written and verbal)

alid drivers license and own reliable vehicle

xcellent interpersonal, communication, marketing and negotiations skills

elf-motivator

customer-oriented attitude

ersuasiveness and selling ability

trong achievement orientation

elf-discipline

Remuneration

arket related basic salary plus monthly commission

uel and cellphone allowance

se of company laptop

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Client Services Consultant

Roodepoort, Gauteng R180000 - R250000 Y AfroCentric Group

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Job Description

Position Purpose:

Provide Customer Experience and is responsible for assisting the customers' needs. Through engagements with the customer, to build trust and connection and resolve requests with acknowledgement and care. Grow and maintain knowledge and understanding of the customer journey and their emotional reactions. Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Provide personalised clinical servicing through the omni channel experience focusing on the overall care quality of interaction between our customers and the brand. Provide holistic care that is personalised and accessible, managing the care journey end to end. Commit to our service care charter striving to continuously make a positive difference.

Experience:

2 years Managed Care Operations experience,1 – 2 years Customer Servicing Experience

Qualifications:

Matric, Higher Certificate / NQF level 5 (1 – 3 year certification course) recommended

Client service delivery and quality

Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

Defined legal, statutory and regulatory compliance is maintained at the required standards, Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Drive Brand Loyalty(GJ

Being a brand ambassador, allowing the brand presence to be felt as an extension of the experience

Financial Management

Contribute to cost savings within the department to assist with financial goals and targets

Identify and Assist Care Management (GJ

Identify and analyse the need of the customers through patience and an empathetic approach -Taking proactive steps to resolve and care for the customers feelings and experience -Caring holistically for the patient journey and their support structures -Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Care Service Requests(GJ

Servicing all key stakeholders in the moment across all care servicing channels as required until the clinical service request has been resolved -Educating stakeholders on self-help digital servicing tools -Connecting with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across our brand authentically Providing a seamless, progressive and holistic approach, understanding the customer's needs

Manage Excellent Experiences(GJ

Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach -Deliver excellence in customer experience through acknowledgement of feelings and perception -Strive to identify areas of improvement and sharing of ideas with your team -Collaborate with all teams to enable peer to peer learning

Operating Model

Meet delivery objectives through working with other team memberswithin and linked to the department / project, resolve operational performance variations and problems and escalate unresolved issues to higher levels, ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy

Keep up to date with operational changes implemented in response to important external influences, Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities, Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Stakeholder Management

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved, Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Manage Care Service Requests:

-Service all key stakeholders in the moment across all care servicing channels as required until the clinical service

request has been resolved.

-Educate stakeholders on self

-help digital servicing tools.

-Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across

our brand authentically.

-Provide a seamless, progressive and holistic approach, understanding the customer's needs.

Identify and Assist Care Management:

-Identify and analyse the need of the customers through patience and an empathetic approach.

-Take proactive steps to resolve and care for the customers feelings and experience.

-Care holistically for the patient journey and their support structures.

-Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Excellent Experiences:

-Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach.

-Deliver excellence in customer experience through acknowledgement of feelings and perception.

-Strive to identify areas of improvement and sharing of ideas with your team.

-Collaborate with all teams to enable peer to peer learning.

Knowledge

-Customer preferences and personality styles

-Health legislation and regulatory

-Healthcare facilities industry

-Customer service operations

-Health Care Industry

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful
.

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Client Services Administrator

New
Rosebank, Gauteng R350000 - R550000 Y Gavanni Insure

Posted today

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Job Description

About Gavanni Insure

Gavanni Insure is a leading, black-owned financial services provider specializing in comprehensive group funeral scheme administration. We partner with top insurers to offer tailored, culturally sensitive risk solutions to funeral parlours, employers, and burial societies. We are dedicated to pioneering exceptional client services and achieving full client autonomy through innovative solutions.

Role Summary

The Client Services Administrator is the primary point of contact for our valued group schemes post-sales. This role is crucial to transforming Gavanni's client experience by ensuring professional, accurate, and prompt resolution of all policy-related and service enquiries. The successful candidate will demonstrate a strong commitment to the TCF (Treating Customers Fairly) principle and administrative excellence.

Key Responsibilities

  • Policy Servicing & Support: Efficiently handle all post-sales queries, including policy amendments, beneficiary changes, premium statement requests, and general scheme enquiries.
  • Conflict & Query Resolution: Act as a dedicated liaison between the client scheme, underwriters, and internal departments to resolve complex administrative and service issues quickly and professionally.
  • Client Communication: Respond to all client communication channels (phone, email, WhatsApp) promptly and courteously, ensuring high standards of professionalism are maintained at all times.
  • System Integrity: Ensure accurate and timely logging of all policy movements and client interactions within the policy management and CRM systems.
  • Compliance & Administration: Maintain strict adherence to all internal SOPs and regulatory requirements (FAIS, POPIA) related to client administration and policy movements.
  • Reporting: Generate regular reports on service levels, query resolution times, and client feedback to management.

Minimum Requirements & Skills

  • Minimum 3 years' proven experience in a client-facing or administrative role within the Financial Services/Insurance industry.
  • Exceptional written and verbal communication skills, with proven ability to handle challenging service situations calmly and politely.
  • Technical Proficiency: High level of competence in MS Office (Excel, Word) and experience working with CRM or policy management systems.
  • RE5 Certificate (Regulatory Examination for Representatives) is highly advantageous.
  • Deadline-driven, highly organized, and committed to excellent work ethic.
  • Ability to be fully bilingual (English plus an additional African language is highly beneficial).
  • Demonstrated professionalism and articulation.

Job Type: Full-time

Work Location: In person

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Client Services Manager

Bryanston, Gauteng R900000 - R1200000 Y Prime South Africa

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Job Description

About Prime SA

At Prime, we're on a mission to transform the motor vehicle insurance industry by delivering insurance solutions infused with humanity, simplicity, and compassion. Our centralized client service centre is dedicated to providing exceptional support, ensuring every client feels valued and cared for.

The Role

We seek an individual with natural leadership qualities and a strong drive for success, committed to delivering outstanding customer service in a professional and efficient manner. In this role, you will lead a dynamic team of client retention consultants, oversee client interactions, and implement strategies to enhance satisfaction and retention.

Key Responsibilities:

  • Manage a team consisting of a Supervisor and ten client retention professionals.
  • Continuously assess performance metrics, adjusting targets to meet high standards.
  • Provide effective leadership that aligns the team with our overarching vision.
  • Facilitate team meetings that promote collaborative problem-solving and open discussion.
  • Conduct data analysis to generate insights through daily, weekly, and monthly reports.
  • Prepare and present management information for executive leadership.
  • Identify and implement process improvements.
  • Initiate and manage projects aligned with strategic goals.
  • Uphold quality standards across all operations.
  • Develop and implement initiatives aimed at achieving ultimate client satisfaction.

Qualifications & Experience

  • Completed tertiary qualification is essential.
  • Strong skills in process improvement and data analytics
  • Effective communicator who enjoys teamwork
  • Experience in the financial services sector is not required
  • Previous leadership experience with a proven track record of successfully managing and motivating teams.
  • Ability to work in a fast-paced environment, meet targets, and enhance processes.
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Internal Client Services

New
Midrand, Gauteng R900000 - R1200000 Y Deloitte

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Job Description

Company Description
At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

About The Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Job Description
This role will be responsible for providing critical support to the firm and its practitioners in respect of all firm independence related matters through:

  • Project managing practice reviews, quality reviews, member firm standards as required both internally and by regulators
  • Policy drafting, reviewing and maintenance.
  • Report writing in relation to response to any internal / external review.
  • Liaison with various stakeholders, both in the team and with other leaders / monitoring teams.
  • Roll-out of client and engagement acceptance independence monitoring program
  • Review and reporting of testing material
  • Development of new monitoring activities / updating / refine monitoring activities within the function.
  • Supports the implementation of strategy of the QIRR Independence Area in relation to specific area of expertise
  • Providing technical and specialized independence support to engagement teams and Service Line Risk Leaders to manage the client portfolio.
  • Provide Subject Matter Expert Training, both for internal teams as well as to other Service lines.
  • Roll-out of new independence requirements to the Firm.
  • Develop, update, and maintain systems, templates and processes and manuals.
  • Liaising with various service lines and independence teams across Deloitte Africa.
  • Provide reporting to DOI on a regular basis.
  • Roll-out of communications with respect to subject matter areas and consultation procedures in line with the communication strategy.
  • Providing guidance, monitoring and supervision of those reporting into the role.

Qualifications
Minimum Qualifications
CA (SA)

Desired Qualifications
Relevant business-related tertiary qualification:

  • A compliance, risk, audit, or independence background
  • Professional service delivery
  • Understanding of a regulatory environment and ability to interpret and apply technical rules in a practical way.

Minimum Experience

  • 18 months years working experience (managerial experience ideal)
  • Knowledge of the applicable regulatory bodies (IESBA/IFAC/SEC/PCAOB etc.) applicable to the audit environment. Knowledge of relevant South Africa Companies Act requirements affecting an audit environment. (Section

Desired Experience

  • Manegerial experience
  • Knowledge of risk and independence aspects affecting the audit environment would be an advantage.
  • Knowledge of relevant Deloitte Policy Manuals on Independence would be an advantage (if you are a Deloitte internal candidate)
  • Hands-on independence experience and a good understanding of independence in a professional services environment and the application of Independence management methodologies would be an advantage.

Additional Information
Technical Capabilities

  • High computer literacy, with solid working experience in Microsoft Office (Outlook, Word Power Point, TEAMS; SharePoint and advanced Excel would be an advantage).
  • Demonstrated leadership skills
  • Excellent written and verbal business communication skills and an excellent proficiency in English – written & oral.
  • Able to conduct meetings and workshops and deliver presentations skilfully.
  • Delivery- and action-focused, and persistence and perseverance in driving issues to resolution.
  • Good understanding of the principles of risk management and the ability to develop and present risk views with appropriate mitigation strategies.

Behavioural Competencies

  • Excellent time management skills; ability to work on multiple simultaneous activities, apply prioritisation, and negotiate deadlines.
  • Self-motivated, high-energy levels, enthusiastic, committed, dynamic and driven.
  • Mature attitude with the ability to apply sound judgement to matters.
  • Ability to follow through on tasks to completion; good follow-up skills.
  • Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.
  • Ability to work with minimal guidance in a highly motivated and dynamic team.
  • Good mentorship and coaching ability with desire to develop self and others

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
Be careful of Recruitment Scams:
Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

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Client Services Administrator

Roodepoort, Gauteng R104000 - R130878 Y XPELLO SA

Posted today

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Job Description

Company Description

Xpello, established in 2017, offers clients a team of experienced professionals providing a unique and innovative legal solution for landlords and rental agents. Our aim is to streamline the breach and eviction process, thereby preventing large capital outlays with a small contribution. Xpello is dedicated to making the eviction process simple and affordable for all parties involved.

Role Description

This is a full-time, on-site role for an Administrator located in Roodepoort. The Administrator will be responsible for managing day-to-day administrative tasks, including processing applications, handling communications, and providing support to the management team. Additional duties may include answering phone calls and explaining the Xpello services to potential Clients.

Qualifications

  • Strong organizational and administrative skills
  • Confident to work on a computer and learn new systems
  • Excellent written and verbal communication skills
  • Ability to manage sensitive information with confidentiality
  • Experience in residential rental applications is preferred
  • Proven experience as an Administrator or similar role

Remuneration

Monthly salary of R

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