15 Client Relationships jobs in Durban

Are you a go-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world-leading smart mobility tech company with over 2,500,000 subscribers across 23 countries, and we’re looking for Commercial Relationship Managers to join our team in Durban.

• The main purpose of the position is to market and sell Cartrack products and services by offering the Cartrack value proposition and a ROI concept to SME's and larger commercial customers.
• Ensure that sales and revenue targets in specified areas are met and/or exceeded.
• Engage at executive level, build and maintain long-term relationships with clients, and maximize sales opportunities within them.
• Attend to all administrative tasks (CRM System) associated with the sales channel with a focus on quality.
• Understand the value of a full fleet solution and have an in-depth understanding of Cartrack’s value-added products and services.

• Matric.
• 2-5 years of commercial sales experience.
• Valid driver's license.
• Solution-oriented.
• Established network of corporate clients.
• Strong business acumen with a focus on customer relations.
• Ability to plan and organize with strong administrative skills.
• High level of EQ with strong negotiation skills.
• CRM applied experience.

Client Services Clerk role at JDJ Diagnostics — Position Summary: JDJ Diagnostics seeking a client services / switchboard operator to join our team. The ideal candidate will be responsible for providing exceptional support to clients, ensuring smooth communication between the laboratory, healthcare providers, and assisting with various administrative tasks. This role requires a blend of excellent communication skills, organizational abilities, and knowledge of laboratory operations.

• Client Interaction: Serve as the primary point of contact for clients, including hospitals, clinics, and physicians, addressing inquiries, concerns, and requests.
• Order Processing: Assist clients in placing laboratory test orders, ensuring all necessary information is accurately entered into the system.
• Tracking of Lab Turn around Time: Responsible for samples being tracked into lab via couriers, sisters, Pre analytical to follow up on results and ensure TAT is adhered to.
• Client Education: Educate clients on available testing services, processes, and turnaround times to ensure they are well-informed.
• Query Resolution: Address and resolve any client issues or concerns, coordinating with appropriate lab personnel to ensure timely resolution.
• Database Management: Maintain and update client records in the laboratory information management system, ensuring accuracy and confidentiality of information.
• Scheduling: Schedule appointments for specimen collection, ensuring clients are informed of the process and timelines.
• Collaboration: Work closely with laboratory technicians, pathologists, and other staff to ensure efficient workflow and exceptional client service.

• Education: Completed Matric
• Experience: Previous experience in customer service, healthcare, or a laboratory setting would be beneficial.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and laboratory information management systems (LIMS).
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to handle confidential information with discretion.
• Personal Attributes: Friendly, professional demeaner, with a strong focus on customer service and patient satisfaction.
• Required to work evening / morning or weekend shifts based on client needs.

Client Services Manager Be the Voice of Innovation in Healthcare

Job Overview

Are you ready to lead a revolution in patient experience and redefine excellence in healthcare delivery? Were seeking a visionary Client Services Manager who is passionate about transforming the landscape of medicine. This is not just a managerial roleits a mission. Youll be the strategic heartbeat of our brand, guiding a high-performing team to deliver world-class service, elevate client satisfaction, and shape the future of care.

As the voice of our brand, youll champion innovation, empathy, and excellence. Youll build deep relationships with our clients, inspire your team to exceed expectations, and ensure every touchpoint reflects our commitment to transformative healthcare.

Key Responsibilities

Client Relationship Leadership

Serve as the primary ambassador for client accounts, cultivating trust and long-term partnerships.

Engage proactively with clients to understand their evolving needs, challenges, and aspirationsaligning our services to deliver meaningful impact.

Lead strategic client meetings to assess satisfaction, gather insights, and identify opportunities to innovate and grow.

Strategic Problem Solving

Resolve client concerns with agility, empathy, and precisionturning challenges into opportunities.

Collaborate cross-functionally to ensure seamless service delivery and continuous improvement.

Performance & Impact Analytics

Monitor KPIs and service metrics to ensure excellence across all client touchpoints.

Deliver insightful performance reports that drive client success and inform strategic decisions.

Team Empowerment & Excellence

Inspire, mentor, and lead a team of client service professionals to achieve peak performance.

Foster a culture of accountability, growth, and innovation through coaching and development.

Champion training initiatives that elevate team capabilities and align with our brand promise.

What You Bring

A bold vision for transforming healthcare through exceptional service and human-centered leadership.

Bachelor's degree in Business, Marketing, Healthcare Management, or equivalent experience.

3+ years in client services or account management, with 12 years in a leadership role.

Proven success in managing complex client relationships and delivering outstanding results.

Exceptional communication and emotional intelligence, with the ability to inspire trust and action.

Strong organizational skills and the ability to manage multiple priorities with grace.

Proficiency in Microsoft Office and CRM platforms.

A pulse on industry trends and a passion for shaping whats next.

Why Join Us?

This is your chance to be part of something bigger. To lead with purpose. To elevate care. To be the voice that clients trust and the leader your team looks up to. If youre ready to make your mark in medicine and build a legacy of excellence, we want to meet you.

Business Segment: Business & Commercial Banking

To grow and retain a portfolio of high-value Growth Segment relationships through partnering for growth by proactively providing a high-end differentiated service and value-adding solutions.

• Business Commerce Degree

• 3-4 years Experience as a Business Banker/managing a portfolio in the entrepreneur environment is preferable
• This experience provides an understanding of how businesses operate, as well as understanding the business risks, industry risks and financial requirements pertaining to the entrepreneur market
• Previous experience as an Account Analyst or Relationship type role responsible for servicing business customers and preparing credit applications

• Directing People
• Empowering Individuals
• Exploring Possibilities
• Following Procedures
• Account Opening and Maintenance
• Application and Submission Verification (Business Banking)
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)

Business Segment: Business & Commercial Banking

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
• Cultivate and maintain strong, professional relationships with key decision-makers within client organisations, positioning oneself as a trusted financial advisor.
• Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
• Collaborate effectively with internal stakeholders across various departments to deliver tailored, high-end financial services that meet and exceed client expectations.
• Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
• Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
• Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
• Manage and resolve complex client issues with utmost professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
• Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
• Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

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Qualifications

1. Educational Qualifications

• Bachelor’s degree in business, Finance, Economics, Accounting, or a related field. (FAIS aligned)
• A master’s degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.

2. Work Experience

• 3–7 years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management, financial advisory, or credit analysis for business clients.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

3. Key Skills and Competencies

• Strong relationship management and client acquisition skills.
• In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.
• Financial analysis and credit assessment expertise.
• Understanding of risk management and regulatory compliance in business banking.
• Sales and business development skills to grow the bank’s portfolio.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to use CRM and banking software for client management.

4. Additional Requirements

• A strong network within the local business community is often beneficial.
• Knowledge of digital banking trends and how they impact business clients.
• A track record of meeting or exceeding revenue and portfolio growth targets.
• Strong Agric knowledge will be an advantage

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or