3 Client Relations Manager jobs in Pretoria
Project Management Officer: Sales
Posted 4 days ago
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Job Description
A proudly South African insurance company that offers affordable products and services for life, funeral, savings, and retirement is seeking a Project Manager to support, manage, oversee, and enable the Sales projects, programs, and structured work efforts through various methods and practices around provisioning the Sales division. The goal is to improve overall PM maturity and track and report the conformance to plans and expectations.
Duties & Responsibilities- Manage project programs within timeframes and define major deliverables to meet desired goals and outcomes, ensuring all projects are managed appropriately within the sphere of control.
- Manage the Sales Calendar, program, and change requests to ensure delivery.
- Prioritize projects for the achievement of sales goals.
- Provide leadership in the recommended resolution and/or escalation of issues that may impact project scope, schedule, or budget.
- Ensure on-time delivery with quality of the entire portfolio of Sales projects across different functional areas.
- Identify and manage the delivery risk control process, pursue issue and risk resolution, and communicate status and escalations to stakeholders and operational management.
- Identify and understand issues and concerns; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and recommend a course of action.
- Translate the Sales Strategic medium to short-term goals and objectives to align with project objectives.
- Lead the identification and implementation of project management processes, methods, tools, guidelines, and standards to establish a stable framework that supports all projects and stakeholders to improve the probability of successful project delivery.
- Facilitate the agreed-upon process that develops plans and prioritization.
- Liaise with participants/users periodically to gauge the progress of the project.
- Provide ongoing coaching and mentoring to participants or users where necessary.
- Build and maintain relationships between Regional Managers, Divisional Heads, and key stakeholders, acting as a trusted advisor.
- Regularly review and evaluate opportunities to improve project management best practices to achieve the best results.
- Track and report on project portfolio performance, providing a comprehensive and prioritized view of all projects.
- Monitor project operational and capital expenses to ensure achievement of cost efficiency and act to correct any adverse variances.
- Develop and manage the project/program budget by executing a high degree of financial discipline across the portfolio of projects.
- Develop and track the benefit realization report.
- Lead regular interactions with the executive sponsor to inform, alert, negotiate, and maintain a continuing good relationship and shared vision for the program outcome.
- Share lessons learned and best practices across projects, building relationships with stakeholders and brokering relationships at all levels.
- Request ongoing feedback from participants or users regarding project delivery; promote effective teamwork between business units.
- Manage the Sales online activities.
- Manage the rendering of financial services conducted in accordance with FAIS.
- Manage compliance with impacting legislation.
- Manage the online sales complaints resolution process.
- Oversee the management of the quality assurance process.
- Report to the Sales Executives and various committees providing status and forward-looking recommendations where necessary.
Formal Education
- Degree (FSCA recognized)
- Relevant project management qualification
- Regulatory Examination Level 5: Representatives
- Regulatory Examination Level 1: Key Individuals
- 120 credits on NQF level 5 CPD
- 3 – 5 years’ management experience in the financial industry
- 2 years project management experience
Should you not receive a response within 14 days, please consider your application as unsuccessful.
#J-18808-LjbffrNational Customer Service Trainer
Posted 9 days ago
Job Viewed
Job Description
Are you a seasoned training and development expert with 5+ years’ experience at a senior level, ready to elevate service teams to new heights?
We’re looking for someone who thrives on creating impactful training programmes, energising large groups, and driving real skills development.
If you’re a natural communicator with high emotional intelligence and a passion for empowering others — this is your moment to lead.
Minimum Requirement
- 5-10 years in a Senior Training Capacity.
- Background in developing teams, ideally in Customer Service within the Hospitality industry (Not essential).
- Well-written training materials in above-average English language skills
- Background in teaching and facilitation to large groups.
- Skills development
- Knowledge of EE submissions and all training and skills-related legislation.
- Budgeting and cost analysis for the whole department.
- Customer Relationship Management and HR Management qualification or related.
- Excellent communicator, resourceful, and passionate.
- High emotional intelligence and empathy skills.
- Resolve all training requirements for various customer operations.
- Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.
- Provide optimal level of customer service to all customers.
- Design and maintain training courses for all materials and develop appropriate computer applications for manuals.
- Coordinate with various employees and provide feedback to all stakeholders.
- Maintain high-level knowledge of products and services.
- Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.
- Provide training to all operations teams as per requirement.
- Maintain records of all associated training materials and manuals.
- Provide technical support to all recruits and provide training on all human resources related to the job.
- Monitor all client issues and provide training to resolve all service-related queries.
- Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.
- Provide support to all national and regional training programs.
- Participate in various team and store meetings.
- Managing a national service team.
- Driving consistency across the country.
- Implementing incentive drives.
- Driving company culture.
Account Management Officer - Aggregate Sales Annual Cost To Company
Posted 4 days ago
Job Viewed
Job Description
An established company within the aggregate industry has a new job opportunity available for an experienced Account Management Officer .
Duties & Responsibilities- Developing solid , lasting, and trusting relationships between major key clients.
- Communicating and co-ordinating with internal and product teams to meet the requests of the clients.
- New business development , tracking, awareness of, and attending to all client queries and expectations.
- Anticipating key account changes and improvements.
- Compiling reports on monthly account progress, support and SLA reports, downtime and incident reports, and forecasts for account teams and stakeholders.
- Relevant degree in marketing, sales, business administration or equivalent.
- 3 to 4 years’ experience in Key Account Officer in the aggregate or related industry.
- Experience in managing multiple client accounts in the aggregate industry.
- Understanding of business analysis and delivery requirements.
- Strong leadership and negotiation skills.
- Own reliable transport with a valid driver’s license.
Annual Cost to Company
Interested?If you meet all the requirements specified above and are interested in furthering the process, kindly send your detailed CV to Patricia Jacobs at
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