6 Client Relations Manager jobs in Pretoria
Customer Service Consultant
Posted 1 day ago
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Job Description
Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department . The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.
Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
What Hello Group Offers- Onsite Barista - Because life’s too short for bad coffee!
- Exciting Team Events - Work hard, play harder!
- Teambuilding Activities - Get to know your teammates beyond the screen!
- A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
- A Top-Notch Office Space - Where inspiration meets innovation.
IT Customer Service Co-ordinator
Posted 8 days ago
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Job Description
Job title : IT Customer Service Co-ordinator
Job Location : Gauteng, Centurion Deadline : July 11, 2025 Quick Recommended Links
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Role Overview :
- We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensure that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation. You’ll be a key part of our IT team, ensuring that projects are completed on time and the right people are in the right place.
Key Responsibilities :
- Coordinate and schedule IT resources for various internal and external projects.
- Manage and maintain calendars, appointments, and project timelines.
- Assist with administrative tasks such as documentation, reporting, and procurement.
- Collaborate with IT and project teams to ensure effective resource allocation.
- Track and maintain inventory of IT assets and manage purchase orders.
- Support the IT department with ad-hoc tasks and ensure all systems run smoothly.
- Foster a culture of collaboration, problem-solving, and continuous improvement within the team.
Requirements :
- Proven experience in an administrative or scheduling role, ideally within an IT or technical environment.
- ITIL 4 Certification will be an advantage
- Excellent organizational skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft 365 and other service desk tools.
- A proactive attitude and the ability to work independently.
- Strong problem-solving skills and the ability to think on your feet.
What We Offer :
- A dynamic and innovative working environment where your contributions matter.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture focused on helping each other and the community.
Customer Service Experience Lead (Hospitality)
Posted 1 day ago
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Job Description
- Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
- 5+ years experience in national training, customer experience, or service excellence roles
- Lead, inspire, and manage a national team of 8 training and service professionals
- Align team objectives with business strategy and EXCO directives
- Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
- Foster collaboration between regional trainers, managers, and support teams to ensure consistency
- Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
- Conduct gap analyses to identify training needs and implement new programs
- Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
- Provide coaching support for managers and leaders to reinforce service standards
- Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
- Lead the national complaints and customer feedback program, ensuring timely resolution
- Identify trends and design training or service improvements to address recurring issues
- Develop service recovery strategies that build loyalty and protect brand reputation
- Promote a customer-first culture that permeates every store
- Partner with cross-functional teams to create and deliver customer experience initiatives
- Implement service audits and mystery shopper programs to monitor quality
- Launch reward and recognition programs tied to service excellence KPIs
- Benchmark against global service standards to drive continuous improvement
- Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
- Present insights, gap analyses, and improvement recommendations at board level
- Manage the national service training budget and ensure cost-effective implementation
- Ensure consistent rollout of training and service initiatives nationwide
Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes
It customer service co-ordinator
Posted today
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Job Description
Customer Service Manager (Energy Storage & Power Solutions)
Posted 22 days ago
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Job Description
Introduction
Our client is an international giant within theEnergy Storage & Power Solutions industry.
They arelooking for a highly skilled and driven After-Sales / Customer Service Manager to lead their team.
This key role will be responsible for ensuring outstanding support to both internal and external customers, while maintaining operational excellence across service delivery, technical coordination, and administrative processes.
Duties & Responsibilities
Prepare accurate service quotes and tenders on time.
Client relationship management.
Ensure high customer satisfaction through clear communication and efficient service.
- Lead and manage the Service department independently.
Oversee technical and admin teams for installations, servicing, and commissioning.
Collaborate with engineering, production, and sales teams.
Develop and maintain service documentation and safety files.
Manage CRM, planning tools, and documentation systems.
Complete and submit all required internal and external reports.
Implement and refine processes to improve service efficiency.
Desired Experience & Qualification
- 6 - 8 years relevant experience
- Proven managerial competencies
- Proven experience in drafting quotes and tenders
- BSc, BTech or Ndip in Electrical Engineering (advantageous)
- Pr Eng or Pr Tech or Pr Techni qualification will be advantageous
Package & Remuneration
R 800 000 - R 1.2 mil per annum (depending on experience and qualifications)
#J-18808-LjbffrAccount Management Officer - Aggregate Sales Annual Cost To Company
Posted today
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An established company within the aggregate industry has a new job opportunity available for an experienced Account Management Officer .
Duties & Responsibilities- Developing solid , lasting, and trusting relationships between major key clients.
- Communicating and co-ordinating with internal and product teams to meet the requests of the clients.
- New business development , tracking, awareness of, and attending to all client queries and expectations.
- Anticipating key account changes and improvements.
- Compiling reports on monthly account progress, support and SLA reports, downtime and incident reports, and forecasts for account teams and stakeholders.
- Relevant degree in marketing, sales, business administration or equivalent.
- 3 to 4 years’ experience in Key Account Officer in the aggregate or related industry.
- Experience in managing multiple client accounts in the aggregate industry.
- Understanding of business analysis and delivery requirements.
- Strong leadership and negotiation skills.
- Own reliable transport with a valid driver’s license.
Annual Cost to Company
Interested?If you meet all the requirements specified above and are interested in furthering the process, kindly send your detailed CV to Patricia Jacobs at
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