Principal Engagement Manager, Professional Services (ProServe) team South Africa

Posted 1 day ago
Job Viewed
Job Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Principle Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and modernization projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 8+ years experience in cloud computing
- Experience in project management of technical programs
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 8+ years of direct client relationship management experience, including presentations to C-level executives and management of programs valued at $3M- 8+ years experience conveying complex technical concepts to both technical and business audiences.
Preferred Qualifications
- AWS experience preferred. Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Proven success managing multiple stakeholders in complex enterprise environments, with ability to recognize and adapt to team dynamics, cultural nuances, and varying operating styles.
- Demonstrates ability to present to C-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Principal engagement manager, professional services (proserve) team south africa
Posted today
Job Viewed
Job Description
Professional electrical engineer (production level): engineering services, ref no. doi 66/2025 r1
Posted today
Job Viewed
Job Description
Professional electrical engineer (production level): engineering services, ref no. doi 66/2025 r1
Posted today
Job Viewed
Job Description
New Business Development Specialist - Payment Solutions | Cape Town S/burbs
Posted 114 days ago
Job Viewed
Job Description
1. Lead Generation & Qualification
Proactively identify high-potential merchant leads through cold outreach, referrals, street activations, event networking, and local ecosystem mapping.Qualify merchants based on the company's ideal partner profile: transaction volume, footfall, marketing potential, and category fit.Segment and prioritise outreach across key verticals {e.g., hospitality, parking, laundromats, retail, food service) in alignment with regional plans.2. Commercial Pitching & Conversion
Present the company's core merchant proposition: "We only get paid when you do." Clearly articulate the business value of acquiring QR codes, conversion-based vouchers, merchant-funded marketing, and digital capital solutions.Handle objections confidently and close deals quickly. Escalate complex questions to the MGM or Ops team when needed, but don't defer - own the sale.3. Onboarding Execution
Ensure signed merchants are fully live within 48 hours of confirmation.Brief the Merchant Growth Manager on the merchant's goals, vertical specifics, and anticipated marketing or capital needs.Schedule POS onboarding and initiate all set up tasks with internal Ops. Ensure the merchant understands QR placement, signage, and next steps.4. Campaign Manager & Zoho Discipline Keep Zoho updated with merchant activity, funnel stage, lead source, close date, and setup status.Submit weekly acquisition metrics to your Merchant Growth Manager and participate in pipeline reviews.Flag any bottlenecks or drop-offs between stages for course correction and territory optimisation.5. Regional Intelligence & Market Mapping Maintain active awareness of your territory - understand who's launched, who's pending, and who's being poached by competitors.Provide voice-of-merchant feedback to the Head of Merchant Growth and Marketing teams to shape GTM sequencing, pricing strategy, and in-market messaging.Collaborate with Regional Growth Activators to align lead gen efforts with upcoming activations or regional blitz campaigns.Requirements Essential Criteria Solid experience in Sales, Customer Success, or MarketingFintech experience preferredStrong business acumen and experience with payment products Ability to interact with merchants and knowledge of retail/hospitality industryFamiliarity with local retail/business offeringsAbility to work remotelyAbility to work remotely and drive active participation and activity completion in an online environment.Personal Attributes
Commercially driven, with strong outbound hustleFast closer who handles objections with confidenceStructured and accountable - lives in Zoho and Campaign ManagerUnderstands how to pitch growth, not just paymentsCollaborative with Merchant Growth Managers, Ops, and Regional Growth ActivatorsAdaptable - comfortable with field work, roadshows, and street-level salesBenefitsSalary:R25 000 – R35 000 per month (dependant on candidate’s level of experience).An annual increase (after completing a full 12 months). 17 days leave – accumulating at the normal South African rate.Group Life coverDiscovery VitalityStudy assistance (we financially aid studies) 100% of courses under 6 months or 50% of courses over 6 months. All courses must lead to a certification.Crèche & pre-school allowance (R800 per child under the age of 4 and R400 per child under the age of 6).Quarterly socials#LI-KT1New Business Development Specialist - Payment Solutions | Cape Town N/burbs
Posted 114 days ago
Job Viewed
Job Description
1. Lead Generation & Qualification
Proactively identify high-potential merchant leads through cold outreach, referrals, street activations, event networking, and local ecosystem mapping.Qualify merchants based on the company's ideal partner profile: transaction volume, footfall, marketing potential, and category fit.Segment and prioritise outreach across key verticals {e.g., hospitality, parking, laundromats, retail, food service) in alignment with regional plans.2. Commercial Pitching & Conversion
Present the company's core merchant proposition: "We only get paid when you do." Clearly articulate the business value of acquiring QR codes, conversion-based vouchers, merchant-funded marketing, and digital capital solutions.Handle objections confidently and close deals quickly. Escalate complex questions to the MGM or Ops team when needed, but don't defer - own the sale.3. Onboarding Execution
Ensure signed merchants are fully live within 48 hours of confirmation.Brief the Merchant Growth Manager on the merchant's goals, vertical specifics, and anticipated marketing or capital needs.Schedule POS onboarding and initiate all set up tasks with internal Ops. Ensure the merchant understands QR placement, signage, and next steps.4. Campaign Manager & Zoho Discipline Keep Zoho updated with merchant activity, funnel stage, lead source, close date, and setup status.Submit weekly acquisition metrics to your Merchant Growth Manager and participate in pipeline reviews.Flag any bottlenecks or drop-offs between stages for course correction and territory optimisation.5. Regional Intelligence & Market Mapping Maintain active awareness of your territory - understand who's launched, who's pending, and who's being poached by competitors.Provide voice-of-merchant feedback to the Head of Merchant Growth and Marketing teams to shape GTM sequencing, pricing strategy, and in-market messaging.Collaborate with Regional Growth Activators to align lead gen efforts with upcoming activations or regional blitz campaigns.Requirements Essential Criteria Solid experience in Sales, Customer Success, or MarketingFintech experience preferredStrong business acumen and experience with payment products Ability to interact with merchants and knowledge of retail/hospitality industryFamiliarity with local retail/business offeringsAbility to work remotelyAbility to work remotely and drive active participation and activity completion in an online environment.Personal Attributes
Commercially driven, with strong outbound hustleFast closer who handles objections with confidenceStructured and accountable - lives in Zoho and Campaign ManagerUnderstands how to pitch growth, not just paymentsCollaborative with Merchant Growth Managers, Ops, and Regional Growth ActivatorsAdaptable - comfortable with field work, roadshows, and street-level salesBenefitsSalary:R25 000 – R35 000 per month (dependant on candidate’s level of experience).An annual increase (after completing a full 12 months). 17 days leave – accumulating at the normal South African rate.Group Life coverDiscovery VitalityStudy assistance (we financially aid studies) 100% of courses under 6 months or 50% of courses over 6 months. All courses must lead to a certification.Crèche & pre-school allowance (R800 per child under the age of 4 and R400 per child under the age of 6).Quarterly socials#LI-KT1Be The First To Know
About the latest Capita Jobs in Cape Town !