29 Capita jobs in South Africa

We're Hiring: Professional Services Consultant – Skills Development Facilitator

We're looking for a SDF Consultant to join our team full-time, in a permanent role.

Waterfall Office Park,
Midrand, Gauteng
| Onsite - Applications close: 8 Oct 2025

Hours:
Monday to Friday | 08:00 – 17:00

If you've got a head for legislation, a heart for client support, and a calendar that's colour-coded for WSP/ATR deadlines — we'd love to meet you.

About the Role:

This is more than just compliance and checklists — it's a key client-facing role where your SDF knowledge and stakeholder savvy help businesses stay aligned with critical legislative frameworks.

You'll work directly with clients to facilitate skills development submissions, employment equity planning, and DG funding applications.

Key Responsibilities:

Manage WSP/ATR submissions across multiple SETAs with precision and punctuality

Guide clients through legislative requirements and SETA, QCTO and DoEL changes

Develop and support EE Plans, submissions and committee meetings for compliance

Assist with SETA DG funding applications, ensuring all compliance measures are met

Provide expert consultation and documentation support on EE inspections

Verify reports, manage administrator outputs and keep clients in the loop

Travel between client sites as needed (you'll need a driver's licence and reliable vehicle)

You're a Match If You Have:

Essentials:

• National Diploma in Human Resources Management or Development
• 3–5 years' experience as an SDF or in an HR environment
• In-depth knowledge of the SDA, SDL, EEA, B-BBEE, BCEA, and LRA
• Proficient communication and interpersonal skills
• Valid SA driver's license and your own reliable transport

Preferred:

• Degree in Human Resources Management / Human Resource Development

Why Join Us?

We're compliance consultants with a conscience — empowering businesses to meet B-BBEE, Skills Development, and Employment Equity requirements in a practical, impactful way. You'll join a passionate team with deep expertise and an even deeper client-first ethos.

Ready to put your skills to work for South Africa's workforce?

Apply by 8 October 2025 to

#NowHiring #SDFJobs #SkillsDevelopment #EmploymentEquity #HRConsulting #CapeTownJobs #Sabela #SiyayaSkillsInstitute #BEECompliance #WSPATR #JoinOurTeam

Job Overview:

The Professional Services Consultant will be a member of our regional team and will be responsible for the delivery of Payroll/HR services utilising best practices to support sales and perform implementations and general consulting activities to our clients.

You will assist with the implementation and support requirements, and work in conjunction with customer teams to provide the best possible resolutions to our clients requirements, whilst ensuring we meet the clients expectation, and ensuring that scope and budget are met.

More specifically, you would be responsible for the appropriate design, build, configuration, customisation, testing, delivery, documentation, and transition to support our solutions, either directly or through delegation to other Consultants.

Additionally, presentation of training may be required, either internally or externally. Pre-Sales may also form an element of the daily activities whereby you would be required to produce feasibility assessments and estimates to deliver on our client's requirements.

This role requires a good understanding of both business processes and IT solutions.

Key Responsibilities:

System build

• Responsible for the appropriate design, build, configuration, customisation, testing and delivery of implementations

• Create and share best practice recommendations with customers ensuring an optimal use of the software

Customer focus

• Responsible for the ongoing maintenance at customers

• Provide customer training

• Deliver quality work on time and within budget

• Ensure customer satisfaction and build strong and positive relationship

• Take ownership of customer issues

Sales assistance

• Assisting pre-sales with proof of concepts

• Assisting on building estimates for budgets for implementations

Telephonic Support

• Assisting customers telephonically may be required

Communication

• Demonstrate excellent verbal and written communication

• Create and maintain documentation

• Write clear processes adhering to best practices, and other documents

Teamwork & self-management

• Work as part of a team, contributing and sharing best practices, knowledge, resources and ideas

• Proactive approach to self-learning

• Proactively manage own workload across multiple projects

General

• Traveling to customers (locally and nationally) may be required

Qualifications:

• Degree level education

• Certification in Sage 300 People or Sage Premier solutions will be beneficial

PURPOSE

Own and grow strategic client relationships while ensuring seamless delivery. You will manage and expand existing accounts, safeguard satisfaction, and deliver integrated professional services—client onboarding, accreditation training, job profiling and competency mapping, assessment feedback, and targeted OD interventions. Success is defined by deep client understanding, consistently high satisfaction, delivery excellence, and achievement of revenue targets through effective cross-functional collaboration.

MAIN OUTCOMES

• Client satisfaction & advocacy:
  Maintain strong sentiment across assigned accounts; act on feedback promptly and position Lumenii as the trusted adviser.
• Growth & retention:
  Secure timely renewals, mitigate risk early, and convert well-fitted upsell/cross-sell opportunities aligned to evolving client needs.
• Revenue performance:
  Meet or exceed portfolio targets via accurate forecasting, commercially sound pricing, and high-quality proposal inputs.
• Delivery excellence:
  Execute onboarding, accreditation, profiling/mapping, assessment feedback, and OD interventions to agreed scope and Lumenii SLAs.
• Insightful reporting:
  Provide clear, regular visibility on account health, client satisfaction, delivery quality, financials, risks, and recommended actions.
• Cross-functional alignment:
  Partner effectively with Commercial, PMO, Customer Success, Product and Delivery to design, implement and assure quality; embed continuous improvement from client feedback.

KEY RESPONSIBILITIES

Client Relationship Management

• Develop and sustain long-term relationships as the primary point of contact and trusted adviser.
• Translate client goals into delivery plans and SLAs; monitor sentiment and close feedback loops.

Account Growth & Retention

• Identify and shape upsell/cross-sell opportunities that deliver measurable value.
• Drive renewals on time; manage risks proactively and escalate early where appropriate.

Sales & Revenue Generation

• Partner with the Commercial Director to forecast, track, and deliver portfolio revenue targets.
• Ensure pricing supports profitability and market competitiveness; contribute to proposals and commercial models.

Collaboration with Internal Teams

• Work with PMO and Customer Success to deliver to scope and SLAs; channel client insights into continuous improvement.
• Partner with Product and Delivery on solution design, implementation plans, and quality assurance.

Professional Services Delivery (integrated)

• Lead best-practice client onboarding.
• Facilitate client and internal accreditation training.
• Conduct job profiling and competency mapping aligned to role success profiles.
• Deliver assessment feedback to individuals, teams, and leaders (selection and development contexts).
• Design and implement tailored OD interventions (e.g., culture surveys) and support interpretation of psychometric data and dashboards.

Reporting & Performance Monitoring

• Provide regular updates on account health, satisfaction, delivery quality, and financial performance.
• Produce clear reports on progress towards goals, risks, and recommended actions.

KNOWLEDGE AND EXPERIENCE

• Proven experience in account management, sales, or a client-facing role.
• 10+ years' experience
  in HR or Industrial/Organisational Psychology (preferred).
• Registered Industrial and Organisational Psychologist / Psychometrist.
• Familiarity with psychometric assessments and OD practices (training, profiling, OD interventions).
• Excellent communication, negotiation, and stakeholder management; effective under competing priorities.
• Strong commercial acumen with budget ownership and target delivery; highly organised and detail-oriented.
• Desired attributes:
  Strategic, relationship-centred, and solutions-focused; proactive self-starter who thrives in a dynamic environment.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Principle Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and modernization projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

About The Team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications

• 8+ years experience in cloud computing
• Experience in project management of technical programs
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 8+ years of direct client relationship management experience, including presentations to C-level executives and management of programs valued at $3M+
• 8+ years experience conveying complex technical concepts to both technical and business audiences.

Preferred Qualifications

• AWS experience preferred. Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
• Proven success managing multiple stakeholders in complex enterprise environments, with ability to recognize and adapt to team dynamics, cultural nuances, and varying operating styles.
• Demonstrates ability to present to C-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Web Services South Africa Pvt Ltd

Job ID: A

Company Description

Siyaya Skills Institute is a professionally-accredited Training Provider in South Africa that meets the requirements of the new Skills Development legislation. As an externally verified Level 1 B-BBEE contributor, Siyaya ensures quality learning and delivers maximum financial and strategic benefits for levy-paying clients. Our goal is to help clients integrate compliance with various legislation while enhancing employee productivity and effectiveness through quality learning experiences. Recognized as a highly capable specialist services provider, Siyaya has successfully completed over 9,000 national qualifications and learnerships since 2001.

Role Description

This is more than just compliance and checklists — it's a key client-facing role where your SDF knowledge and stakeholder savvy help businesses stay aligned with critical legislative frameworks.

You'll work directly with clients to facilitate skills development submissions, employment equity compliance, and DG funding applications.

Key Responsibilities:

Manage WSP/ATR submissions across multiple SETAs with precision and punctuality

Guide clients through legislative requirements and SETA, QCTO and DoEL changes

Develop and support EE Plans, reporting and committee meetings for compliance

Assist with SETA DG funding applications, ensuring all compliance measures are met

Provide expert consultation and documentation support on EE inspections

Verify reports, manage administrator outputs and keep clients in the loop

Travel between client sites as needed (you'll need a driver's license and reliable vehicle)

You're a Match If You Have:

Essentials:

• National Diploma in Human Resources Management or Development
• 3–5 years' experience as an SDF or in an HR environment
• In-depth knowledge of the SDA, SDL, EEA, B-BBEE, BCEA, and LRA
• Proficient communication and interpersonal skills
• Valid SA driver's license and your own reliable transport

Preferred:

• Degree in Human Resources Management / Human Resource Development

Why Join Us?

• We're compliance consultants with a conscience — empowering businesses to meet B-BBEE, Skills Development, and Employment Equity requirements in a practical, impactful way. You'll join a passionate team with deep expertise and an even deeper client-first ethos.

The Department of Social Development, Western Cape Government aims to employ a suitably qualified individual to ensure that holistic, efficient and effective, health care services are provided to residents at Child and Youth Care Centers and compliance to professional and ethical practice.

A Basic R425 qualification (i.e. Diploma/ Degree in Nursing, Midwifery, Community Nursing Science, Psychiatry) or equivalent qualification that allows registration with the SANC as a Professional Nurse; Registration with the South African Nursing Council (SANC) as a Professional Nurse; A minimum of 7 years appropriate/ recognisable experience in nursing after registration as Professional Nurse with the SANC in General Nursing.

None.

Monitor and ensure the provision of effective and efficient health and care services to residents throughout adequate nursing care: Networking with all relevant stakeholders within the Health Care sector and the implementation of the MOU with the Department of Health; Ensure availability and access to sufficient resources (human, financial and physical resources); Quality assure services through monitoring and evaluation, auditing of records, analyzing data, confidential complaint's procedures and resident satisfactory surveys; Coordinate and quality assure monthly reports and statistics of health care practitioners and the CYCC's; Coordinate and monitor the implementation of care plans and evaluation thereof: Create and enabling environment that is therapeutic and meet the resident(s) need for privacy, well-being and dignity; Monitor and evaluate interventions and progress of resident(s) receiving health care treatment; Bi-weekly discussions of complicated cases (case studies) to ensure effective interventions and development of staff; Ensure and monitor the right of residents to health care information as part of their overall empowerment and development; Maintain a constructive working relationship with nursing MDT members and other stakeholders; Previous experience in youth facility based nursing will be advantegeous.

Knowledge of the following: Residential care medical and psychiatric services; Modern systems of governance and administration; Relevant acts, policies and prescripts; Constitutional, legal and institutional arrangements governing the South African public sector; Project Management processes; Communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Proven computer literacy; Strong leadership skills with specific reference to the ability to display thought leadership in complex applications; Outstanding planning, organising and people management skills; Problem solving and decision making; Strategic planning skills; Work as part of the multidisciplinary team; A valid code B driving licence will have advantageous.

Grade 1: R – , Grade 2: R – OSD as prescribed)

Note on remuneration: to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-management service (MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees' service benefits or obligations are funded or co-funded in terms of the applicable prescripts or collective agreements

Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to complete a practical assessment and attend the interview on a date and time as determined by the department and may also be required to undergo competency assessments/proficiency test. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to You may contact the helpline at Otherwise, all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

The Department of Social Development, Western Cape Government has opportunities for suitably qualified and competent individuals to provide quality basic nursing care services under the supervision of a Professional Nurse within the scope of practice as defined by the South African Nursing Council (SANC) and Charter of Nursing Practice.

Grade 1: Qualification that allows registration with the SANC as Staff Nurse; Registration with the SANC as Enrolled Nurse.

Grade 2: Qualification that allows registration with the SANC as Staff Nurse; Registration with the SANC as Enrolled Nurse; A minimum of 10 years appropriate/recognisable experience in nursing after registration with the SANC as Enrolled Nurse.

Grade 3: Qualification that allows registration with the SANC as Staff Nurse; Registration with the SANC as Enrolled Nurse; A minimum of 20 years appropriate/recognisable experience in nursing after registration with the SANC as Enrolled Nurse.

None.

Development and implementation of basic patient care plans: Ensure maintenance of patient hygiene; Sustain nutritional status of patients; Facilitate the mobility of patients; Facilitate the elimination processes; Provide basic clinical nursing care: Measure, interpret and record vital signs; Operate all relevant apparatus and equipment; Assist professional nurses with clinical procedures (i.e. administering of intramuscular injections); Preparation of patients for diagnostic and surgical procedures; Effective utilisation of resources: Order stock and equipment in a cost-effective manner; Report loss or damage immediately; Maintain professional growth/ethical standards and self-development: To maintain the code of conduct as required in the Public Service and by the Professional Body; Seek learning opportunities, i.e. in-service training, courses.

Knowledge of the following: Nursing care processes and procedures, Nursing statutes; Nursing Act; Health Act; Occupational Health and Safety Act; Patient Rights Charter; Batho-Pele principles; Public Service Regulations; Labour Relations Act; Disciplinary code and procedure; Grievance procedure act. Skills needed: Written and verbal communication skills; Elementary facilitation skills; Responsiveness; Ability to function as part of a team.

Grade 1: R – R per annum, Grade 2: R – R per annum, Grade 3: R – R per annum (OSD as prescribed)

Note on remuneration: to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-management service (MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees' service benefits or obligations are funded or co-funded in terms of the applicable prescripts or collective agreements.

Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to complete a practical assessment and attend the interview on a date and time as determined by the department and may also be required to undergo competency assessments/proficiency test. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to You may contact the helpline at Otherwise, all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

Purpose of the role

The Business Solutions Analyst serves as the primary bridge between business stakeholders and technical teams, leading requirements analysis and solution design for custom payment solutions. This role suits someone ready to take ownership of client relationships and technical specification development while building toward Solutions Architect capabilities. The position offers structured growth opportunities for candidates who demonstrate strong analytical thinking and client engagement potential, while providing the responsibility and strategic involvement that experienced business analysts seek in fintech implementations across education, banking, and public sector clients.

Main responsibilities

The following responsibilities are associated with this role (not limited to):

Requirements Analysis & Solution Design

• Lead comprehensive business requirement gathering sessions with enterprise clients across multiple industry sectors
• Translate complex business challenges into detailed functional and technical specifications for payment processing solutions
• Design end-to-end business process flows incorporating compliance requirements for PCI DSS, POPIA, and sector-specific regulations
• Create detailed user stories, acceptance criteria, and business rules documentation for development teams
• Analyse existing client systems and architect integration strategies for seamless payment solution implementation
• Develop solution proposals and present technical recommendations to client stakeholders

Client Relationship Management

• Serve as primary point of contact for client requirements and solution clarification throughout the project lifecycle
• Facilitate workshops and discovery sessions with client technical and business teams
• Manage client expectations and communicate project progress, challenges, and solution alternatives
• Support pre-sales activities by participating in client demos and technical proposal development
• Build long-term client relationships through proactive communication and solution expertise

Technical Coordination & Architecture Support

• Collaborate closely with development teams to ensure technical feasibility and optimal implementation approaches
• Participate in solution architecture discussions and contribute to system design decisions
• Create technical documentation including API specifications, integration guides, and system workflows
• Support DevOps and QA teams by defining testing scenarios and validation criteria
• Coordinate with third-party vendors and payment processors for integration requirements
• Review and validate technical deliverables against business requirements and client expectations

Solutions Architect Development Pathway

• Work directly with senior technical staff on architectural decision-making and system design principles
• Participate in advanced training programs for cloud architecture, particularly AWS serverless technologies
• Build technical depth in payment processing systems, security frameworks, and compliance architectures
• Progress toward industry certifications including Solutions Architect Professional and business analysis credentials
• Lead proof-of-concept development and technical feasibility assessments
• Mentor junior team members and share knowledge gained through client engagement and technical learning

Stakeholder Communication & Project Coordination

• Coordinate cross-functional project activities and ensure alignment between business and technical objectives
• Facilitate communication between clients, development teams, and internal stakeholders
• Create and maintain project documentation including requirements matrices, traceability reports, and change logs
• Support project planning activities and provide input on timelines, resource requirements, and risk assessment
• Present solution updates and recommendations to executive-level client stakeholders
• Handle requirement changes and scope adjustments while maintaining project integrity

Quality Assurance & Validation

• Define comprehensive testing strategies and validation criteria for business requirements
• Lead business process testing and validate system behaviour against documented requirements
• Coordinate user training and system adoption activities with client teams
• Monitor solution performance post-implementation and gather feedback for continuous improvement
• Support compliance validation and audit activities by documenting business processes and controls
• Ensure solution delivery meets quality standards and client satisfaction expectations

Core Competencies and Skills

• Business Analysis Expertise: Strong analytical capabilities with proven ability to decompose complex business problems into actionable solutions
• Client Engagement Skills: Demonstrated ability to build rapport with enterprise clients and manage stakeholder relationships effectively
• Technical Acumen: Understanding of software development processes with growing expertise in payment systems and cloud architecture
• Communication Excellence: Articulates complex concepts clearly to both technical and business audiences across different organisational levels
• ·Solution Thinking: Applies systems thinking to understand end-to-end business processes and integration requirements
• Learning Orientation: Shows commitment to developing Solutions Architect capabilities through structured learning and hands-on experience
• Project Coordination: Manages multiple priorities and coordinates activities across cross-functional teams effectively
• Adaptability: Demonstrates flexibility in working with diverse clients across education, banking, and public sector industries
• Problem-Solving Approach: Uses structured methodologies to analyse requirements and develop optimal solution recommendations

Experience, Qualifications & Knowledge

• Bachelor's degree in Business Analysis, Information Systems, Computer Science, or related field, or equivalent practical experience with demonstrated business analysis expertise
• 2-4 years of business analysis or requirements gathering experience, OR exceptional analytical ability and client engagement potential demonstrated through projects, internships, or rapid skill development
• Experience with software development lifecycle, agile methodologies, and cross-functional project coordination
• Knowledge of payment processing, financial systems, or fintech industry preferred but not required for candidates with strong learning potential
• Understanding of cloud platforms (AWS preferred) and modern software architecture concepts
• Experience with enterprise client engagement and stakeholder management across multiple organisational levels
• Familiarity with compliance frameworks such as PCI DSS, GDPR, or industry-specific regulations
• CBAP (Certified Business Analysis Professional) or CCBA certification preferred, or commitment to pursue certification
• Solutions Architect Associate certification or Solutions Architect Professional certification as a development goal
• Proficiency with documentation and modelling tools such as Eraser, Lucidchart, Confluence, or similar platforms
• Experience with project management and collaboration tools including Jira, Azure DevOps, or similar systems
• Understanding of API design principles and system integration concepts
• Strong written and verbal communication skills with ability to create clear technical documentation
• Demonstrated ability to work independently while collaborating effectively with technical teams
• Willingness to travel occasionally for client meetings and on-site requirements gathering sessions
• Interest in developing technical depth and progressing toward Solutions Architect responsibilities