Call Center Manager

Johannesburg, Gauteng Business Capital Group

Posted 10 days ago

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Job Description

Job Description

Call Centre Team Manager (Debt Collection)
About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes.

  • Minimum requirements (Qualifications and Experience)
    Grade 12/ Matric
    A Degree/Diploma in any related field will be an advantage.
    3 – 5 years of work experience in a Debt Collection Environment
    Knowledge of the function, process in a Call Centre Environment
    Track record of Coaching a Team
    Good written and verbal communication
    Proficiency in MS Office and Excel.
    Decisiveness and initiation.
    Persuasive
    Influential
    Analytical
    Adapting and responding to change.
    Goal Driven

    Key Responsibilities:
    Implement a performance and consequence framework to address non-performers within Acceptable time frames.
    Manage agents who do not meet required performance standards through the internal improvement programme.
    Identify & develop remediation plans to address undesirable team behaviour.
    Deploy bespoke retention and development plans for key employees.
    Remain below agreed attrition thresholds.
    Achieve total collections against set client targets.
    Attain a minimum of 1st or 2nd ranking across all Mandates with 2 or more peer competitors.
    Meet and exceed stipulated financial targets as per mandates.
    Optimize operational productivity outputs as per agreed mandate performance remediation plans.
    Behavioral actions will be held accountable against the new Agency Leadership pledge.
    Assist new hires such that they are productive on the floor in the shortest possible time frame.
    Client Interaction, where required Daily/Weekly/Monthly.
    Ensure compliance with internal policies and procedures, external regulations, and information security standards.
    Collect and provide data required for various audits.
    Effectively manage team workload.
    Responsible for all Performance Management initiatives for the team Skills.
    Knowledge and understanding of the following legislation: Protection of Personal Information Act, and Magistrates Court Act.
    MS Office
    Organizational Skills.
    Multi-tasking.
    Negotiation Skills.
    Behavioral (Desirable).
    Deadline driven.
    Stress Tolerance.
    Accountable.
    Team Player.
    Problem Solving.
    Achieving personal work goals and objectives.
    Cope well with pressure and setback.
    Follow instructions and procedures.
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Travel Sales Agent (Call Center) – Indirect

Johannesburg, Gauteng ClubMed

Posted 6 days ago

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Job Description

About Club Med

Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.

2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.

3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .

4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.

5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.

6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.

8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.

9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.

10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

  • Bachelor’s degree or equivalent

Experience

  • Solid knowledge of the travel and tourism industry

  • Experience in a similar position and sector

  • Mastery of sales technics and negotiation skills

  • Familiarity with ski travel is advantageous

  • Knowledge of Amadeus is also beneficial

Languages

  • Fluency in spoken and written English is mandatory .

Benef its

  • Smartworking – W ork from home policy / 90 days per year

  • 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority

  • 13th cheques payable in December

  • Private healthcare insurance

  • Employer contribution to the Allan Gray Retirement Fund

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Learner, PPB Voice Branch (Call Center)

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 4 days ago

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Job Description

Location: ZA, GP, Johannesburg, 5 Simmonds Street

As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future-fit roles in our ever-growing organisation.

If you have recently completed an undergraduate degree qualification and are looking to enter the world of banking, this learnership is an ideal opportunity to bridge your academic knowledge with real-world experience.

Your tertiary qualification provides you with a solid foundation in critical thinking, problem-solving, and understanding business principles—skills that are invaluable in the banking sector. By combining this with the practical contact center exposure, you’ll gain within our voice branch environment, you will have the opportunity to understand how the banking ecosystem operates. This experience will deepen your insight into financial products, customer demands, and regulatory frameworks, giving you the tools needed to thrive in a fast-paced industry.

As part of this programme, you will also complete an Agile Banking Professional, Certificate in Banking at an NQF level 5. This qualification will enhance your knowledge and make you FAIS accredited, allowing you to unlock further opportunities in banking across South Africa.

Designed to help you gain valuable work experience you will have a unique opportunity to gain proficiency in the following:

  • Understanding the full value chain of Voice Branch, a call center environment
  • Build strong Communication and Service Skills
  • Analyse and Process information
  • Understanding the Financial and Regulatory framework
  • Resolving clients inquires
  • Building relationships
  • Ensure all correspondence and other communication is attended to professionally and promptly to ensure a consistently high standard of service
Qualifications

Have completed an undergraduatequalification.

Minimum Qualifications

  • Be a South African Citizen
  • Be between the ages of 18 and 30.
  • Be able to speak, read and write English.
  • Not be permanently employed.
  • Not be studying at any other institution.
  • Not be registered on any other learnership/internship programme.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

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Help Desk Support Randburg

Randburg, Gauteng Humankind Group

Posted 28 days ago

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Job Description

ISP Helpdesk Support Agent

Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

  1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
  2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
  3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
  4. Participate in project onboarding of new customers and upgrades.
  5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
  6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

  1. Certification as IT Technician preferred.
  2. A+ / N+ certification.
  3. CCNA / HCNA certification.
  4. Microsoft Certified IT Professional preferred.
  5. Experience with monitoring systems such as Nagios or PRTG.
  6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
  7. Valid driver's license and own transport.
  8. Ability to work shifts.
  9. Proven experience in an ISP Engineer or similar customer support role.
  10. Working knowledge of VoIP technology.
  11. Familiarity with network cabling, classification, and topology.
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Help Desk Operations and Technical Support (Stellenbosch)

Johannesburg, Gauteng Curiska

Posted 10 days ago

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Job Description

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

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Call Centre Agent

Johannesburg, Gauteng Aim Personnel

Posted today

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Job Description

full-time

Call Centre Agent - Johannesburg South - R16 000ctc Must have call centre experience and good knowledge on working on operating systems e.g. Sales Force, Syspro, or any call centre system. Must be able to communicate, listen, and understand client queries. Handle a lot of pressure and have a high energy level. Mail a detailed cv ASAP

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Call centre agent - Edenvale

Edenvale, Gauteng Catch Recruit

Posted today

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Job Description

Minimum Requirements: Matric. Call Centre or Telesales work experience minimum of 1 to 3 years. Requirements: Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills. A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Computer literacy In-depth knowledge of our Companys products and/or services Expertise in the customer service area we focus in, such as Wealth portfolios, short term insurance, Financial, and other areas of our business. Duties: Pitch the business to potential new clients and book appointments with doctors for the financial advisors visit. Source leads from the different databases. Work closely with the financial advisors and their teams. Book appointments in accordance with the financial advisors diaries. Meet daily, weekly, and monthly targets. Know how to speak with our target market of medical professionals. Make a noticeable contribution to new business revenue. This position is for highly motivated individuals who are target driven.
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Customer Service

Johannesburg, Gauteng Dream Team Affiliates

Posted 18 days ago

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Job Description

  • At least 2 years of experience in a Customer Service Agent role
  • Ability and willingness to work shift work
Overview & Purpose

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

Key Responsibilities:
  • Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
  • First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
  • Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
  • Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
  • Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
  • Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
  • Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
  • Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
  • Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

  • Experience within Customer Service.
  • Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
  • Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
  • Fluent English – both written and spoken.
  • Proven planning and organisational skills.
  • Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
  • Strong passion for customer service and creating lasting relationships with players
  • Ability to stay informed about industry trends and competitors
  • Energetic, dynamic, and enthusiastic about providing excellent service
  • Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous
Person Specification:
  • The ideal candidate will be a self-motivated energetic individual
  • Requires a target driven individual
  • Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
  • Innovation and ability to think “outside the box”
  • Strong work ethic
  • Ability to thrive in a fast-paced environment and value attention to detail
  • Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
  • Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
  • FUN and high energy!
Reporting:
  • Managerially Accountable to: Customer Service Manager and CS Team Leads
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Customer Service Representative

Johannesburg, Gauteng Concentrix Limited Company

Posted today

Job Viewed

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Job Description

Join to apply for the Customer Service Representative role at Concentrix Limited Company

Join to apply for the Customer Service Representative role at Concentrix Limited Company

Job Description

salary of R9,524.

  • Have a minimum of 6 months international Contact Centre experience (essential)
  • Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
  • Matric
  • Ability to work shifts aligned to US business hours (Night shift)
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.

This role at Concentrix is a great match if you:

  • Have a minimum of 6 months international Contact Centre experience (essential)
  • Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
  • Matric
  • Ability to work shifts aligned to US business hours (Night shift)
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

  • A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
  • Fantastic Employee Assistance Programme (EAP)
  • Additional bonus earning potential up to R4,500
  • Medical aid for main member/Medical Insurance for main member and two dependents
  • Subsidized transport
  • Provident/Pension Fund

What You Will Do In This Role

  • Taking ownership of high profile, escalated cases from beginning to resolution
  • Manage work order within business SLA's
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all times
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.

Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg

Language Requirements

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply NowSeniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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Customer Service Representative

Johannesburg, Gauteng Webhelp Enterprise

Posted today

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Customer Service Representative role at Webhelp Enterprise

Join to apply for the Customer Service Representative role at Webhelp Enterprise

Job Description

salary of R9,524.

  • Have a minimum of 6 months international Contact Centre experience (essential)
  • Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
  • Matric
  • Ability to work shifts aligned to US business hours (Night shift)
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.

This role at Concentrix is a great match if you:

  • Have a minimum of 6 months international Contact Centre experience (essential)
  • Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
  • Matric
  • Ability to work shifts aligned to US business hours (Night shift)
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

  • A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
  • Fantastic Employee Assistance Programme (EAP)
  • Additional bonus earning potential up to R4,500
  • Medical aid for main member/Medical Insurance for main member and two dependents
  • Subsidized transport
  • Provident/Pension Fund

What You Will Do In This Role

  • Taking ownership of high profile, escalated cases from beginning to resolution
  • Manage work order within business SLA's
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all times
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.

Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg

Language Requirements

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply NowSeniority level
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Employment type
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  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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