883 Business jobs in Johannesburg

Job Title: SayPro Business Management Assessor

Department: Learning and Development

Location: Johannesburg

Reports to: Training and Development Manager

About SayPro:
SayPro (Southern Africa Youth Project) is dedicated to uplifting communities and empowering youth through education, skills development, and entrepreneurship. Our business management programs are designed to prepare young professionals for successful careers in business. The role of a Business Management Assessor is crucial in ensuring that our learners achieve the highest standards of competence and are equipped with the practical skills needed to excel in today’s dynamic business world.

Job Overview:
The Business Management Assessor at SayPro (Southern Africa Youth Project) plays a crucial role in evaluating the competencies of learners enrolled in business management programs. The role involves assessing learners’ knowledge and skills in various business areas, ensuring assessments meet accreditation standards, and providing constructive feedback to support learners’ professional growth. This position demands a strong understanding of business principles, educational assessment methods, and attention to detail.

Key Responsibilities:

SayPro Assessment Delivery:

1. Conduct learner assessments based on SayPro’s business management curriculum, using written tests, presentations, practical exercises, case studies, and project evaluations.
2. Assess core business competencies including finance, marketing, operations, leadership, and strategic management.
3. Ensure assessments are aligned with learning objectives and industry standards.

SayPro Practical Skill Evaluation:

1. Evaluate learners’ ability to apply business knowledge in practical scenarios, such as creating business plans, managing budgets, developing strategies, and problem-solving.
2. Ensure learners demonstrate a comprehensive understanding of business management concepts and can apply them in real-world situations.

SayPro Feedback and Learner Support:

1. Provide detailed, constructive feedback to learners after assessments, highlighting strengths and areas for improvement.
2. Offer advice and guidance on how learners can enhance their skills and succeed in future assessments.
3. Support struggling learners by identifying areas of difficulty and providing additional resources or guidance.

SayPro Assessment Planning and Design:

1. Collaborate with trainers and curriculum developers to design and update assessment materials, ensuring relevance to current business practices.
2. Assist in the development of case studies, simulations, and projects that reflect real-world business challenges.
3. Ensure that assessments are diverse in format and approach, providing a comprehensive evaluation of both theoretical and practical knowledge.

SayPro Moderation and Quality Assurance:

1. Participate in internal and external moderation sessions to ensure consistency and fairness in assessment results.
2. Ensure compliance with SayPro’s quality assurance standards and the requirements of accrediting bodies.
3. Maintain accurate records of all assessment activities, including learner performance and feedback.

SayPro Continuous Improvement:

1. Stay updated on trends in business management, education, and assessment techniques.
2. Propose changes to assessment methods based on learner feedback, industry standards, and educational best practices.
3. Attend workshops, conferences, and training sessions to continuously improve assessment skills.

SayPro Administration and Reporting:

1. Maintain organized and accurate records of all assessments, feedback, and learner progress.
2. Prepare reports on assessment outcomes, learner success rates, and areas for program improvement.
3. Ensure all learner information is handled with confidentiality and in compliance with SayPro’s data protection policies.

SayPro Collaboration and Communication:

1. Work closely with trainers, program managers, and curriculum developers to ensure assessments are integrated with the overall learning experience.
2. Collaborate with other assessors to standardize assessment practices across programs.

Key Competencies:

1. Business Knowledge: In-depth understanding of business management disciplines including finance, marketing, operations, and strategy.
2. Assessment Skills: Experience in educational assessment, competency-based evaluation, and understanding of assessment frameworks.
3. Communication: Strong communication skills, especially in delivering feedback and guiding learners.
4. Attention to Detail: Ability to thoroughly evaluate learner work and ensure fairness and consistency in assessments.
5. Problem-Solving: Analytical thinking to assess learner performance and identify areas for improvement.
6. Organizational Skills: Ability to manage multiple assessments and keep detailed records.

Qualifications and Experience:

1. Education: Bachelor’s degree in business management, Education, or related field. An assessor certification is a strong advantage.
2. Experience: Minimum of 2 years of experience in business management or educational assessment. Experience working with young professionals or students is a plus.
3. Certifications: Assessor qualifications (such as ETDP) are highly desirable.
4. Technology: Proficiency in using assessment tools, learning management systems (LMS), and digital platforms.

Performance Indicators:

1. Timely and accurate completion of learner assessments.
2. Quality and consistency in feedback provided to learners.
3. Adherence to SayPro’s quality assurance and accreditation standards.
4. Improvement in learner performance based on feedback and guidance.

Job Title: Business Management Moderator

Department: Learning and Development

Location: Johannesburg

Reports to: Training and Development Manager

Job Overview:

The Business Management Moderator at SayPro (Southern Africa Youth Project) is responsible for ensuring the quality and consistency of business management assessments across programs. This role involves moderating assessments conducted by assessors, verifying their alignment with standards, and ensuring fair and reliable evaluation of learner performance. The Business Management Moderator plays a critical role in maintaining SayPro’s high educational standards by reviewing and improving the assessment process.

Key Responsibilities:

1. SayPro Assessment Moderation:

• Review and verify assessments submitted by Business Management Assessors to ensure they meet SayPro’s quality standards and accreditation requirements.
• Ensure consistency and fairness in grading across different assessors and assessments.
• Check that the assessment tools and methods are suitable for evaluating learners’ business management knowledge and skills.

• Ensure all assessments are conducted in accordance with industry standards, educational frameworks, and regulatory requirements.
• Review learners’ assessment results to verify that the outcomes reflect the learners’ abilities and meet program objectives.
• Provide recommendations for improving assessment tools and methods to enhance the quality of learner evaluations.

• Provide detailed feedback to Business Management Assessors on their assessment practices, offering guidance on improvements where necessary.
• Prepare moderation reports for each assessment period, outlining the findings, inconsistencies, and recommendations for improvement.
• Communicate moderation results and insights to the Learning and Development Manager and relevant stakeholders.

• Work closely with Business Management Assessors to standardize assessment practices, ensuring fairness and reliability across the board.
• Lead moderation meetings to discuss assessment issues, review learner performance trends, and address any concerns raised by assessors or learners.
• Provide support and mentorship to assessors to ensure they are using best practices in assessment.

• Ensure that assessment tools and methods align with SayPro’s business management curriculum and learning outcomes.
• Recommend updates or changes to the curriculum based on moderation findings to ensure continuous improvement in the learning and assessment process.
• Collaborate with curriculum developers and trainers to ensure assessments accurately reflect real-world business scenarios.

• Ensure all assessments meet the requirements of accreditation bodies and regulatory frameworks.
• Participate in external moderation and audit processes as required, ensuring SayPro’s compliance with industry standards.
• Ensure all learner records and assessments are properly documented and stored in accordance with SayPro’s data protection policies.

• Assist in the development and delivery of training sessions for assessors, helping them to improve their assessment techniques.
• Stay updated on the latest trends in business management education and assessment to ensure SayPro remains at the forefront of educational practices.
• Attend professional development workshops and seminars related to moderation and educational quality assurance.

• Address any learner appeals or complaints related to assessments, ensuring that all concerns are handled fairly and in accordance with SayPro policies.
• Provide support to learners who require clarification on their assessments and ensure their concerns are addressed transparently.

Key Competencies:

1. Attention to Detail: Ability to identify inconsistencies or errors in assessments and ensure fairness in learner evaluations.
2. Communication: Strong written and verbal communication skills for providing feedback to assessors and reporting moderation findings.
3. Problem-Solving: Ability to analyze assessment issues and recommend practical solutions to maintain high-quality standards.
4. Organizational Skills: Capacity to manage multiple moderation tasks, meetings, and reports while adhering to deadlines.
5. Business Knowledge: Strong understanding of core business management disciplines, including finance, marketing, operations, leadership, and strategy.
6. Ethics and Integrity: Commitment to fairness, transparency, and maintaining the integrity of the assessment process.

Qualifications and Experience:

1. Education: Bachelor’s degree in Business Management, Education, or a related field. A formal moderation qualification or training is highly desirable.
2. Experience: At least 3 years of experience in business management education, with experience in assessment moderation preferred.
3. Certifications: An assessor or moderator qualification (e.g., ETDP or equivalent) is highly advantageous.
4. Technology Proficiency: Familiarity with learning management systems (LMS), online assessment tools, and digital moderation platforms.

Performance Indicators:

1. Consistency and fairness in assessment moderation.
2. Timeliness and accuracy of moderation reports.
3. Improvement in the quality of assessments based on feedback provided to assessors.
4. Compliance with accreditation and regulatory standards.

Job Title: SayPro Business Management Assessor

Department: Learning and Development

Location: Johannesburg

Reports to: Training and Development Manager

About SayPro:
SayPro (Southern Africa Youth Project) is dedicated to uplifting communities and empowering youth through education, skills development, and entrepreneurship. Our business management programs are designed to prepare young professionals for successful careers in business. The role of a Business Management Assessor is crucial in ensuring that our learners achieve the highest standards of competence and are equipped with the practical skills needed to excel in today’s dynamic business world.

Job Overview:
The Business Management Assessor at SayPro (Southern Africa Youth Project) plays a crucial role in evaluating the competencies of learners enrolled in business management programs. The role involves assessing learners’ knowledge and skills in various business areas, ensuring assessments meet accreditation standards, and providing constructive feedback to support learners’ professional growth. This position demands a strong understanding of business principles, educational assessment methods, and attention to detail.

Key Responsibilities:

SayPro Assessment Delivery:

1. Conduct learner assessments based on SayPro’s business management curriculum, using written tests, presentations, practical exercises, case studies, and project evaluations.
2. Assess core business competencies including finance, marketing, operations, leadership, and strategic management.
3. Ensure assessments are aligned with learning objectives and industry standards.

SayPro Practical Skill Evaluation:

1. Evaluate learners’ ability to apply business knowledge in practical scenarios, such as creating business plans, managing budgets, developing strategies, and problem-solving.
2. Ensure learners demonstrate a comprehensive understanding of business management concepts and can apply them in real-world situations.

SayPro Feedback and Learner Support:

1. Provide detailed, constructive feedback to learners after assessments, highlighting strengths and areas for improvement.
2. Offer advice and guidance on how learners can enhance their skills and succeed in future assessments.
3. Support struggling learners by identifying areas of difficulty and providing additional resources or guidance.

SayPro Assessment Planning and Design:

1. Collaborate with trainers and curriculum developers to design and update assessment materials, ensuring relevance to current business practices.
2. Assist in the development of case studies, simulations, and projects that reflect real-world business challenges.
3. Ensure that assessments are diverse in format and approach, providing a comprehensive evaluation of both theoretical and practical knowledge.

SayPro Moderation and Quality Assurance:

1. Participate in internal and external moderation sessions to ensure consistency and fairness in assessment results.
2. Ensure compliance with SayPro’s quality assurance standards and the requirements of accrediting bodies.
3. Maintain accurate records of all assessment activities, including learner performance and feedback.

SayPro Continuous Improvement:

1. Stay updated on trends in business management, education, and assessment techniques.
2. Propose changes to assessment methods based on learner feedback, industry standards, and educational best practices.
3. Attend workshops, conferences, and training sessions to continuously improve assessment skills.

SayPro Administration and Reporting:

1. Maintain organized and accurate records of all assessments, feedback, and learner progress.
2. Prepare reports on assessment outcomes, learner success rates, and areas for program improvement.
3. Ensure all learner information is handled with confidentiality and in compliance with SayPro’s data protection policies.

SayPro Collaboration and Communication:

1. Work closely with trainers, program managers, and curriculum developers to ensure assessments are integrated with the overall learning experience.
2. Collaborate with other assessors to standardize assessment practices across programs.

Key Competencies:

1. Business Knowledge: In-depth understanding of business management disciplines including finance, marketing, operations, and strategy.
2. Assessment Skills: Experience in educational assessment, competency-based evaluation, and understanding of assessment frameworks.
3. Communication: Strong communication skills, especially in delivering feedback and guiding learners.
4. Attention to Detail: Ability to thoroughly evaluate learner work and ensure fairness and consistency in assessments.
5. Problem-Solving: Analytical thinking to assess learner performance and identify areas for improvement.
6. Organizational Skills: Ability to manage multiple assessments and keep detailed records.

Qualifications and Experience:

1. Education: Bachelor’s degree in business management, Education, or related field. An assessor certification is a strong advantage.
2. Experience: Minimum of 2 years of experience in business management or educational assessment. Experience working with young professionals or students is a plus.
3. Certifications: Assessor qualifications (such as ETDP) are highly desirable.
4. Technology: Proficiency in using assessment tools, learning management systems (LMS), and digital platforms.

Performance Indicators:

1. Timely and accurate completion of learner assessments.
2. Quality and consistency in feedback provided to learners.
3. Adherence to SayPro’s quality assurance and accreditation standards.
4. Improvement in learner performance based on feedback and guidance.

South Africa (with international travel)

Reporting To : Job Overview :

My client is seeking a highly skilled and dynamic Chief Operations Officer to serve as the CEO's right hand in driving strategic initiatives, overseeing daily operations, and expanding our presence within the aviation industry. The ideal candidate will possess a strong background in business and financial management, excellent negotiation skills, and extensive contacts within the aviation sector. This role requires a charismatic leader with exceptional presentation, networking abilities, and the ability to work closely with the CEO to implement strategic vision and operational excellence.

Key Responsibilities :

Strategic Leadership & Implementation :

Support the CEO in executing the company's vision and strategic plans, ensuring alignment across all operational facets.

Operational Management :

Oversee day-to-day business operations, ensuring efficiency, quality, and consistency in service delivery.

Manage budgets, financial planning, and reporting, ensuring profitability and cost control.

Business Development & Networking :

Cultivate and leverage contacts within the aviation industry, negotiate deals, and identify new business opportunities.

Maintain a deep understanding of the aviation sector, including market trends, regulatory requirements, and competitive landscape.

Travel & Representation :

Represent the company at global networking events, conferences, and industry gatherings.

Lead and motivate teams, fostering a culture of excellence and professionalism.

Brand & Marketing Coordination :

Collaborate with marketing teams to enhance brand presence, leveraging your insights and industry connections.

Compliance & Risk Management :

Ensure all operations adhere to industry standards, legal requirements, and safety protocols.

Qualifications & Skills :

Proven experience in senior business management, ideally within the aviation industry.

Strong financial acumen and experience managing budgets and financial reports.

Extensive contacts within the aviation sector and excellent negotiation skills.

Demonstrated leadership and team management capabilities.

Excellent presentation, communication, and interpersonal skills.

Ability to operate with a high level of professionalism and presence.

Strategic thinker with the ability to implement complex initiatives.

Experience or background in marketing management is advantageous.

Willingness to travel internationally on a regular basis.

Fluency in English; additional languages are a plus.

Requirements :

Bachelor's degree in Business Administration or a similar qualification is preferred.

Minimum of 8-10 years of relevant experience.

Strong network within the aviation industry.

Ability to work independently and report directly to the CEO.

Valid passport and willingness to travel globally.

What They Offer :

An exciting opportunity to shape and grow a forward-thinking company within the aviation sector.

Competitive salary and performance-based incentives.

International exposure and networking opportunities.

Dynamic and entrepreneurial work environment.

Location: South Africa (with international travel)

Reporting To: CEO

Job Overview:

My client is seeking a highly skilled and dynamic Chief Operations Officer to serve as the CEO's right hand in driving strategic initiatives, overseeing daily operations, and expanding our presence within the aviation industry. The ideal candidate will possess a strong background in business and financial management, excellent negotiation skills, and extensive contacts within the aviation sector. This role requires a charismatic leader with exceptional presentation, networking abilities, and the ability to work closely with the CEO to implement strategic vision and operational excellence.

Key Responsibilities:

• Strategic Leadership & Implementation: Support the CEO in executing the company's vision and strategic plans, ensuring alignment across all operational facets.
• Operational Management: Oversee day-to-day business operations, ensuring efficiency, quality, and consistency in service delivery.
• Financial Oversight: Manage budgets, financial planning, and reporting, ensuring profitability and cost control.
• Business Development & Networking: Cultivate and leverage contacts within the aviation industry, negotiate deals, and identify new business opportunities.
• Industry Expertise: Maintain a deep understanding of the aviation sector, including market trends, regulatory requirements, and competitive landscape.
• Travel & Representation: Represent the company at global networking events, conferences, and industry gatherings.
• Team Leadership: Lead and motivate teams, fostering a culture of excellence and professionalism.
• Brand & Marketing Coordination: Collaborate with marketing teams to enhance brand presence, leveraging your insights and industry connections.
• Compliance & Risk Management: Ensure all operations adhere to industry standards, legal requirements, and safety protocols.

Qualifications & Skills:

• Proven experience in senior business management, ideally within the aviation industry.
• Strong financial acumen and experience managing budgets and financial reports.
• Extensive contacts within the aviation sector and excellent negotiation skills.
• Demonstrated leadership and team management capabilities.
• Excellent presentation, communication, and interpersonal skills.
• Ability to operate with a high level of professionalism and presence.
• Strategic thinker with the ability to implement complex initiatives.
• Experience or background in marketing management is advantageous.
• Willingness to travel internationally on a regular basis.
• Fluency in English; additional languages are a plus.

Requirements:

• Bachelor's degree in Business Administration or a similar qualification is preferred.
• Minimum of 8-10 years of relevant experience.
• Strong network within the aviation industry.
• Ability to work independently and report directly to the CEO.
• Valid passport and willingness to travel globally.

What They Offer:

• An exciting opportunity to shape and grow a forward-thinking company within the aviation sector.
• Competitive salary and performance-based incentives.
• International exposure and networking opportunities.
• Dynamic and entrepreneurial work environment.

Department: Sense of Africa South Africa

Location: Bryanston, Johannesburg

To facilitate in the administration of familiarization tours for clients and staff educationals and business development team support.

Skills:

• Understanding supplier products to ensure best product for client and staff.
• Ability to successfully load bookings in reservations system : Tourplan.
• Ensuring most cost-effective outcome of client offers.
• To ensure management expectations are met and the highest delivery of service is achieved with best product and pricing.
• To ensure that all correspondence and proposals, presentations are delivered accurately and timeously through email correspondence.

Core Competencies:

• Adhere to turnaround time.
• Presentation of proposals and accuracy in costing.
• Delivering of world class service.
• Liaising within the Business Development Team.
• Maintaining good relationships with the suppliers.
• Work according to the supplier strategy.

Team Work:

• Pro-actively get involved.
• Assist in areas of expertise.
• Attend supplier presentations to enhance product knowledge.
• Assist with general administration in terms of special projects like Entrance Fee updates / liaising with restaurants for menus and so on.
• Multi-tasking and the ability to work on a number of projects at any given time.
• High volume of projects with a short lead time.
• Accuracy and continuity key focus.

• Matric.
• Tertiary Qualification in Tourism or the necessary experience in the industry.
• Good command of the English language including spelling and communication.
• 2 to 3 year’s experience in FIT reservations and operations and a good working knowledge of Tourplan.
• Tourplan NX analysis and reporting is also an advantage.

• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, and analytical skills
• Good verbal and written communication skills
• Integrity and Honesty
• Good interpersonal skills
• Negotiation and liaison ability

The salary for this position is competitive and dependent on relevant experience.

ONLY CANDIDATES WITH THE MINIMUM REQUIREMENTS WILL BE CONSIDERED.
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE THE CAUSE FOR OUR NON-RESPONSE.

Job title : Head : Business Operations & Products

Job Location : Gauteng, Johannesburg Deadline : August 16, 2025 Quick Recommended Links

• Jobs by Location
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StartFragment

What will you do?

• The Head : IT Business Operations and Products is accountable for leading the platforms, systems, and operations that power Sanlam Corporate’s product and service delivery.
• This role ensures operational excellence through the seamless integration of platform management, intelligent automation, workflow optimisation, and process engineering.
• The role is central to driving platform evolution, including cloud adoption and modernisation of legacy environments.
• It also requires strong expertise in process optimisation, enabling scalable, simplified, and data-driven operations that improve efficiency, client experience, and business performance. This role can be based in CPT or JHB.

Key Responsibilities

Operational Platform and Workflow Management

• Oversee the operations of core administration platforms (e.g., MIP, Fundamental), workflow engines) and supporting technologies
• Ensure system stability, performance, and availability, with robust production support and incident management
• Standardise and centralise workflows, ensuring effective configuration and governance across platforms

Cloud Readiness and Platform Modernisation

• Lead platform transformation and cloud readiness across operational systems, aligning to Sanlam’s enterprise cloud strategy
• Drive migration of workloads to scalable cloud-based environments, ensuring performance, resilience, and cost-effectiveness
• Modernise legacy infrastructure and ensure operational processes are optimised for cloud-native delivery

Process Optimisation and Automation

• Lead end-to-end process improvement initiatives across operational areas, embedding continuous improvement practices (e.g., Lean, Kaizen)
• Identify and implement automation and intelligent workflow opportunities using tools like UIPath and Automation Anywhere
• Simplify and streamline operational processes to reduce errors, improve turnaround times, and eliminate non-value-adding activities

Strategic Execution and Transformation

• Execute the multi-year roadmap for business operations and product platforms, including platform consolidation, automation scaling, and operational innovation
• Align with Sanlam Corporate’s strategic objectives around digital transformation, client-centricity, and scalable growth.
• Embed agile delivery models and DevOps practices to improve execution speed and reliability

Governance, Risk and Compliance

• Implement and maintain IT and operational governance frameworks (e.g., ITIL, COBIT, SAFe)
• Oversee incident management, risk mitigation, and compliance across operations, ensuring regulatory alignment and audit readiness
• Maintain continuity and disaster recovery capabilities across platforms

Leadership and People Development

• Build and lead a high-performing multidisciplinary team, including platform owners, engineers, business analysts, and automation specialists
• Promote a strong culture of collaboration, accountability, psychological safety, and personal growth
• Drive capability development and succession planning, focusing on T-shaped skills and strategic acumen

Stakeholder and Vendor Management

• Partner with business leaders to ensure operational platforms and processes support product and client needs
• Manage vendor relationships and service-level performance to deliver consistent value, innovation, and alignment to cloud and automation strategies
• Facilitate integrated planning across BAU, projects, and platform enhancements
• Act as a trusted advisor to senior leadership, providing strategic guidance and insights based on data analysis

Technology Evaluation and Innovation

• Stay up-to-date with emerging trends, technologies, and methodologies
• Evaluate and recommend new tools, platforms, and solutions to enhance performance, availability and drive innovation
• Drive the adoption of advanced analytics techniques, such as machine learning and predictive modeling, to gain a competitive advantage
• Identify and implement technology improvements and automation opportunities
• Collaborate with business units to support digital transformation initiatives
• Develop and manage the IT operations budget
• Negotiate and manage vendor contracts and relationships
• Identify cost-saving opportunities and drive operational efficiency

Qualifications and Experience

• Matric
• Bachelor’s degree in Information Systems, Computer Science, Industrial Engineering, or related discipline
• Postgraduate qualification in IT management, digital transformation, or MBA (advantageous)
• ITIL 4 Foundation – IT service management
• COBIT 2019 Foundation – IT governance
• Azure or AWS Solutions Architect – Cloud expertise
• SAFe Agilist or SAFe DevOps Practitioner for Agile and DevOps delivery
• Lean Six Sigma Green / Black Belt – For process improvement and optimisation
• UiPath / Automation Anywhere Developer – advantageous
• Certified ScrumMaster (CSM) or PMI-ACP – for agile project execution
• TOGAF Certified – for platform and architecture modernisation
• Strong technical background is a must, with the ability to engage deeply in architectural, operational, and delivery discussions
• 10+ years in IT operations or platform ownership, with deep expertise in managing and optimising core administration systems and workflow applications across complex operational environments
• 10+ years in analytics and business intelligence, with a track record of delivering data-driven outcomes that support business goals
• 5+ years in senior leadership, with proven ability to lead high-performing, cross-functional teams and drive a performance culture
• 3–5 years hands-on experience in cloud environments (Azure, AWS, or hybrid), including workload migration and optimisation
• 3–5 years working within Agile, SAFe, and Scrum methodologies, promoting iterative, collaborative delivery
• Strong experience in process optimisation, operational transformation, and automation at scale (e.g., UiPath, Automation Anywhere)
• Solid understanding of IT and platform architecture, including integration, scalability, and legacy modernisation

Knowledge and Skills

• Deep understanding of business operations within financial services or insurance
• Large group facilitation and coordinating the bigger picture
• Effective written and verbal communication skills are needed, as well as experience in communicating, persuading, and influencing partners
• Change leadership, continuous improvement and process management
• Exceptional analytical, conceptual, problem-solving and process engineering skills
• Technical background and willingness to work agnostically
• Ability to align with Company / Business strategy
• Strategic planning and systems thinking
• Core system operations and platform stability (e.g., MIP, Fundamental)
• Workflow design and management (e.g. BPM tools)
• Automation tools and frameworks (UIPath, Automation Anywhere, Druid AI)
• DevOps practices, CI / CD pipelines, and automated testing frameworks
• Cloud platforms (Azure / AWS), infrastructure services, and migration strategies
• Data operations and integration awareness (ETL, Datalake / DWH frameworks)
• Incident and change management (ITIL, COBIT)
• Collaborative and open-minded
• Ability to work independently and manage time and tasks according to priority provided
• Have integrity and delivery on committed tasks and initiatives
• Good communicator, listener, and presenter of ideas verbally and visually
• Willing to cross-skill across roles to prioritise business delivery
• Inquisitive of IT trends and self-motivated to continuous learning and personal development
• Flexible and adaptable - rebounding from setbacks and adversity when facing difficult situations
• Courage - stepping up to address difficult issues, saying what needs to be said
• Manages complexity - demonstrated ability and proven record to make complex decisions
• Ensures accountability - holding self and others accountable to meet commitments
• Plans and aligns - planning and prioritising work to meet commitments aligned to organisational goals

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful
• Client Focus - Building strong customer relationships and delivering customer-centric solutions
• Drives Results - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Resilience - Rebounding from setbacks and adversity when facing difficult situations

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.

JOB DESCRIPTION INFORMATION :

Job Title : Business Integration Manager / Business Strategy Manager budget

Employment Type : Permanent

Work Model : Johannesburg

JOB CONTEXT :

The Business Integration Manager for the Bancassurance and Telecommunication portfolio acts as the critical link between strategic planning and operational execution, ensuring sustainable commercial value creation. The incumbent translates organizational strategy into actionable business plans and initiatives, drives cross-functional business integration, and continually seeks opportunities for innovation and service excellence within the portfolio. This role requires a strong commercial mindset, collaboration skills, and an in-depth understanding of both bancassurance and telecommunications market dynamics.

DUTIES AND RESPONSIBILITIES :

Business Strategy Translation and Alignment :

• Conduct ongoing environmental scanning to inform portfolio positioning and recommend responsive strategies.
• Conduct detailed market / sector analyses to anticipate shifts, opportunities, emergent threats, and areas of profitable growth for the Bancassurance and Telecommunication portfolio.
• Co-develop and evolve business strategies in direct response to industry trends, market changes, regulatory shifts, and competitor activity in both bancassurance and telecommunications.
• Identify white-space opportunities in both industries and develop business cases for entry, partnership, or innovation.
• Facilitate a timely, focused, and value-driven strategic planning processes specific to the portfolio.
• Support the GM : Bancassurance and Telecommunication in translating and operationalising the Bancassurance and Telecommunication portfolio strategy.
• Break down the portfolio strategy into business models, projects, and initiatives, ensuring a clear line of sight to commercial targets and objectives.
• Define, track, and adjust key performance indicators (KPIs), including financial, market share, innovation, and customer metrics.
• Drive a data-driven approach to strategic decision-making, leveraging BI, analytics, and reporting tools.
• Oversee regular strategic review meetings, leading performance dialogues and facilitating decisions on corrective actions.
• Analyze, review, and advise on existing strategies, pivoting as needed to remain competitive in both sectors.
• Continuously identify and drive innovation, leveraging emerging technologies or business models to differentiate the portfolio.

Operational Excellence :

Strategic Portfolio Management :

Stakeholder Engagement and Communication :

REQUIRED SKILLS

EXPERIENCE AND QUALIFICATIONS :

PACKAGE & REMUNERATION :