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Alliance Banking Senior Business Analyst - Key Requirements

• Business Analysis & Strategy Alignment
  
  

• Financial Services & Regulatory Knowledge
  
  

• Process Design & Optimisation
  
  

• Data Analysis & Insights
  
  

• Partner & Stakeholder Management
  
  

• Project Management & Agile Delivery
  
  

• Documentation & Communication
  
  

• Qualifications & Experience
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Alliance Banking Senior Business Analyst – Key Requirements

1. Business Analysis & Strategy Alignment

Proven ability to elicit, document, and validate business requirements in a complex partnership-driven banking environment.

Strong understanding of Alliance Banking models, including BaaS, white-label platforms, and embedded financial services.

Ability to conduct gap analyses, feasibility studies, and cost-benefit analyses for proposed solutions.

Experience in supporting business case development, particularly for new partner onboarding, product enhancements, or regulatory projects.

2. Financial Services & Regulatory Knowledge

Strong grasp of banking products and services (e.g., payments, savings, credit, cards, collections, remittances).

Familiarity with South African financial regulations including SARB, FSCA, FICA, and POPIA requirements.

Exposure to risk, compliance, and audit processes, particularly in third-party/partner environments.

3. Process Design & Optimisation

Experience in documenting and improving end-to-end business processes, especially those involving external partners.

Ability to model workflows using tools such as BPMN, Visio, or Lucidchart.

Knowledge of control environments, KPIs, SLAs, and escalation frameworks across operational value chains.

4. Data Analysis & Insights

Competency in data-driven decision-making, including data profiling, reconciliation, and insights to support product performance.

Ability to work with Excel, SQL, Power BI or equivalent to perform ad hoc analysis.

Understanding of data governance and quality, especially in integrated partner environments.

5. Partner & Stakeholder Management

Strong stakeholder management skills with experience interfacing across IT, Legal, Risk, Compliance, Product, and external partners.

Proven ability to act as a bridge between business and technical teams, ensuring shared understanding and execution.

Confidence in participating in governance committees, product working groups, and external partner discussions.

6. Project Management & Agile Delivery

Hands-on experience in Agile/Scrum or hybrid project methodologies, including backlog grooming and sprint planning.

Exposure to JIRA, Confluence, DevOps, Trello, or similar tools.

Ability to manage multiple initiatives and deliver under tight deadlines in a fast-paced Alliance environment.

7. Documentation & Communication

Exceptional written and verbal communication skills, with a focus on clear, concise, and structured reporting.

Ability to create and present business requirement documents (BRDs), functional specifications (FRDs), and user stories.

Experience in preparing partner onboarding documentation, SOPs, and support playbooks.

8. Qualifications & Experience

Bachelor’s Degree in Business, Finance, Information Systems, or related field (postgraduate advantageous).

Minimum of 5–8 years’ experience in business analysis within banking or FinTech environments.

Certifications such as CBAP, PMI-PBA, Agile BA, or Lean Six Sigma are advantageous.

Alliance Banking Senior Business Analyst – Key Requirements

1. Business Analysis & Strategy Alignment

Proven ability to elicit, document, and validate business requirements in a complex partnership-driven banking environment.

Strong understanding of Alliance Banking models, including BaaS, white-label platforms, and embedded financial services.

Ability to conduct gap analyses, feasibility studies, and cost-benefit analyses for proposed solutions.

Experience in supporting business case development, particularly for new partner onboarding, product enhancements, or regulatory projects.

2. Financial Services & Regulatory Knowledge

Strong grasp of banking products and services (e.g., payments, savings, credit, cards, collections, remittances).

Familiarity with South African financial regulations including SARB, FSCA, FICA, and POPIA requirements.

Exposure to risk, compliance, and audit processes, particularly in third-party/partner environments.

3. Process Design & Optimisation

Experience in documenting and improving end-to-end business processes, especially those involving external partners.

Ability to model workflows using tools such as BPMN, Visio, or Lucidchart.

Knowledge of control environments, KPIs, SLAs, and escalation frameworks across operational value chains.

4. Data Analysis & Insights

Competency in data-driven decision-making, including data profiling, reconciliation, and insights to support product performance.

Ability to work with Excel, SQL, Power BI or equivalent to perform ad hoc analysis.

Understanding of data governance and quality, especially in integrated partner environments.

5. Partner & Stakeholder Management

Strong stakeholder management skills with experience interfacing across IT, Legal, Risk, Compliance, Product, and external partners.

Proven ability to act as a bridge between business and technical teams, ensuring shared understanding and execution.

Confidence in participating in governance committees, product working groups, and external partner discussions.

6. Project Management & Agile Delivery

Hands-on experience in Agile/Scrum or hybrid project methodologies, including backlog grooming and sprint planning.

Exposure to JIRA, Confluence, DevOps, Trello, or similar tools.

Ability to manage multiple initiatives and deliver under tight deadlines in a fast-paced Alliance environment.

7. Documentation & Communication

Exceptional written and verbal communication skills, with a focus on clear, concise, and structured reporting.

Ability to create and present business requirement documents (BRDs), functional specifications (FRDs), and user stories.

Experience in preparing partner onboarding documentation, SOPs, and support playbooks.

8. Qualifications & Experience

Bachelor’s Degree in Business, Finance, Information Systems, or related field (postgraduate advantageous).

Minimum of 5–8 years’ experience in business analysis within banking or FinTech environments.

Certifications such as CBAP, PMI-PBA, Agile BA, or Lean Six Sigma are advantageous.

• Sourcing and validating resolution funding and collateral-related data from multiple source systems.
• Performing data and process gap analyses aligned to SARBs Resolution Funding expectations.
• Assisting in the design and build of the funding estimation and forecasting model.
• Developing dashboards and reports to support resolution funding MIS and internal governance.
• Engaging with Treasury, Risk, Finance, and IT stakeholders to ensure alignment and interlock of data sources.
• Supporting the process analysis required for embedding new funding processes in resolution scenarios.
• Documenting requirements and maintaining traceability across data, systems, and reporting layers.
• Build the internal capabilities to estimate, manage, and report the institutions funding and liquidity position in resolution scenarios, in line with SARBs requirements under the Financial Sector Laws Amendment Act (FSLAA).

• Resolution cost estimation.
• Forecasting and MIS solutions for resolution funding.
• Scenario analysis and modelling for liquidity shortfalls.
• Governance and compliance framework development.
• ELA collateral assessment and FMI liquidity gap identification.

• Minimum 5 years experience.

• SQL (min 1 year).

• Business and data analysis (min 2 years).
• Power BI or QlikView/Qlik Sense (min 1 year).

• Banking experience.
• PowerBI experience or similar reporting platform.
• SAS experience.
• Business and/or Data Analysis experience.

• SAS (exposure or working knowledge).
• Ability to work with large datasets from Hadoop or similar environments.
• Strong documentation and stakeholder engagement skills.
• Treasury or Liquidity Management experience.
• Familiarity with financial forecasting or resolution modelling.
• Strong analytical and problem-solving mindset.
• Ability to communicate effectively with cross-functional teams and senior stakeholders.
• Experience in creating reporting dashboards and automated data pipelines.
• Exposure to compliance, risk governance, or financial planning processes.

• Compensation will be determined based on qualifications, applicable banking experience, and previous earnings.

A leader within the retail industry is looking for an experienced Business Analysis Manager to join the team. This proudly South African company has been in existence for over half a century and has grown into a leader within the market.

The Successful candidate will be responsible for:

1. Coaching and leading the business analysis team
2. Strategic thinking in how to provide the best solution for the business
3. Business process design and documentation expertise
4. Improving the quality of the business analysis team
5. Identifying business opportunities
6. Risk management
7. Ensuring all Project Issues are properly reported
8. Assisting Group Financial Management Team with all financial reporting requirements
9. Assisting with IT Audit requirements

Education:

• Bachelor’s degree in Information / Business Systems
• Proven experience as a Financial Business Analysis Manager

Job Experience & Skills Required:

• 5 to 7 years experience within a similar role

Package & Remuneration:

R 8000 - R 9000 - Annually

If you are interested in this opportunity, please apply directly. For more finance jobs, please visit our website .

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions. We also invite you to contact us to discuss your next career move in finance!

For more information contact:
Rochelle Jansen
Recruitment Consultant

Join to apply for the Advanced Business Operations Leader role at Diebold Nixdorf2 days ago Be among the first 25 applicantsJoin to apply for the Advanced Business Operations Leader role at Diebold NixdorfDirect message the job poster from Diebold NixdorfTech Recruiter | Senior Talent Acquisition Partner | EMEA at DieboldJob DescriptionExpect more.

Connect more.

Be more at Diebold Nixdorf.

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.

Join us in connecting people to commerce in this vital, rewarding role.The Advanced Business Operations Leader plays a critical role in supporting and working with the regional Head of Services Middle East & Africa, alongside working closely with the Finance and Services Operations team as well as other functions.

This role focuses on delivering insightful financial and operational analysis, providing data-driven recommendations, and optimizing business performance.

The role will be responsible for reporting on key business metrics, managing P&L performance, tracking, identifying and driving opportunities for cost savings and efficiency improvements across the region.

The role includes supporting the implementation of the LEAN methodology and tools to improve business processes and help us change to a culture of continuous improvement.

Initially as an individual contributor, the role is part of the wider Business Operations and Lean community within Diebold Nixdorf and as a result will connect and influence across multiple countries, roles and functions.ResponsibilitiesOperational & Financial ReportingDevelop and maintain comprehensive reports on operational performance, with a focus on financial metrics such as P&L, gross margin, and operating expenses.Prepare weekly, (Bowler) monthly, quarterly, and annual reports for senior leadership to inform decision-making and strategy development.Ensure that all reports / bowlers are accurate, timely, and aligned with business needs.Data Analysis & InsightsCollect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement.Provide actionable insights to the business, highlighting areas for cost savings, operational efficiency, and revenue growth.P&L Performance MonitoringTrack and analyze Profit & Loss performance across the business, identifying areas of variance and suggesting corrective actions.Collaborate with finance and department heads to ensure alignment between financial targets and operational performance.Cost Management & EfficiencyIdentify areas for cost savings within the business, particularly around operational expenses.Monitor the implementation of cost-saving measures and evaluate their impact on gross margins and overall profitability.Work closely with cross-functional teams to develop and implement process improvements that drive operational efficiency.Support for Decision-MakingProvide financial data and analysis to support key decisions made by the Area Service Delivery and other senior leaders.Assist in the preparation of business cases and financial models to support new initiatives, projects, or investments.Cross-Functional CollaborationWork closely with key stakeholders across the business, including finance, operations, human resources, and sales, to ensure that business strategies and operations are aligned.Support the development of dashboards and reporting tools that provide visibility into operational performance for senior leadership.Risk and Compliance MonitoringIdentify and report on potential financial and operational risks, ensuring that these risks are mitigated and managed appropriately.Ensure compliance with internal policies and procedures, as well as external regulations that affect business operations.Process ImprovementContinuously seek opportunities to streamline reporting processes and improve the quality of data analysis.Support the implementation of new systems or tools that improve the efficiency of operations and reporting.Support the implementation of Lean within Services MEA as being part of the Lean community and the shift to a culture of continuous improvement.QualificationsKey CompetenciesAnalytical Thinking : Strong analytical skills, with the ability to process complex data and provide clear insights.Financial Acumen : Solid understanding of financial metrics, particularly P&L, gross margin, and cost management.Attention to Detail : High level of accuracy in data analysis and report preparation.Problem-Solving : Ability to identify problems and recommend solutions based on data-driven insightsmunication : Excellent communication skills, both verbal and written, with the ability to present complex data in a clear and concise manner.Collaboration : Proven ability to work effectively across teams and manage stakeholder relationships.Maintaining positive working relationships with diverse groups of business stakeholders.Meaningfully contribution to strategic planning and priority setting.Coach and mentor team members in a matrix organization.QualificationsMinimum of 5-7 years of relevant experience as a business operations practitioner or equivalent combination of education and experience.Excellent analytical, computer and problem-solving skillsExcellent understanding of key services related metrics, financial & non-financialProficiency in data analysis tools such as Excel, Power BI.Ability to understand processes and awareness about service operationsBasic knowledge of LEANMust be a team player and understand motivating and leading a team without direct supervisory responsibilitySelf-motivated to implement goals with minimal supervisionStrong communication skills including verbal, presentation, and interpersonalAbility to multi-taskHands-on orientationExcellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Excellent business English skills (written and spoken)Preferred Qualifications5+ years industry experience in a similar roleDirect experience of solutions similar to the DN portfolio (SW, Products, Service)Preference will be given to candidates from designated groups as per our company's Employment Equity plan and in accordance with the Employment Equity Act.About UsWhy should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,+ teammates of diverse talents and expertise in more than countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.

Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.To all recruitment agencies : Diebold Nixdorf does not accept agency resumes.

Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location.

Diebold Nixdorf is not responsible for any fees related to unsolicited resumes

• We are a global Company operating in multiple Locations and Entities.

As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer.

A List of our operating entities can be found here - levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Information Technology, and SalesIndustriesIT Services and IT Consulting, Financial Services, and Computer Hardware ManufacturingReferrals increase your chances of interviewing at Diebold Nixdorf by 2xGet notified about new Business Operations Specialist jobs in City of Johannesburg, Gauteng, South Africa.City of Johannesburg, Gauteng, South Africa 1 week agoJohannesburg, Gauteng, South Africa 1 month agoMidrand, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 1 week agoRandburg, Gauteng, South Africa 5 days agoBusiness and Commercial banking (BCB) Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 10 hours agoJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 4 hours agoPersonal & Private Banking (PPB) Credit Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 1 week agoJohannesburg, Gauteng, South Africa 3 days agoJohannesburg, Gauteng, South Africa 6 days agoStandard Bank CIB Operations Graduate ProgrammeJohannesburg, Gauteng, South Africa 2 hours agoJohannesburg, Gauteng, South Africa 2 hours agoJohannesburg, Gauteng, South Africa 2 days agoPersonal and Private Banking (PPB) Process Engineer Graduate ProgrammeSandton, Gauteng, South Africa 3 days agoInsights & Visualization Engineer (Ops) - South AfricaJohannesburg, Gauteng, South Africa 12 hours agoSandton, Gauteng, South Africa 1 month agoBusiness Support Specialist, Business Intelligence, HealthcareSandton, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 6 days agoJohannesburg, Gauteng, South Africa 2 days agoJohannesburg, Gauteng, South Africa 1 day agoJohannesburg, Gauteng, South Africa 2 months agoJohannesburg, Gauteng, South Africa 1 week agoMidrand, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 1 day agoBusiness Intelligence Analyst III (BI Analyst III)Sandton, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 3 days agoProperty Operational Services SupervisorJohannesburg, Gauteng, South Africa 1 month agoJohannesburg, Gauteng, South Africa 3 days agoWe're unlocking community knowledge in a new way.

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My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025

Role Purpose/Business Unit:

The Managing Executive, Business Operations, is a strategic leader responsible for driving operational excellence, commercial effectiveness, and overall delivery across the Vodacom business back office functions. This role oversees critical processes supporting the sales cycle, in-life operations, and business performance, ensuring efficiency, accuracy, and alignment with the company's growth objectives. The incumbent will maintain the health and quality of the sales pipeline to deliver profitable growth, enable in-life customer growth, and promote data-driven decision-making across the business. The role covers all phases of the customer lifecycle and delivery across Vodacom Business divisions, subsidiaries, and external divisions.

Your responsibilities will include:

1. Strategy Formulation & Execution:
2. Commercial Operations
3. Define and translate organizational strategy into operational targets.
4. Create frameworks for pipeline management processes and tools.
5. Monitor, analyze, and intervene to optimize pipeline health, identify trends and risks.
6. Collaborate with sales leadership for accurate forecasting and pipeline conversion.
7. Implement governance around sales administration for efficiency and accuracy.
8. Lead bid management processes, strategies, and best practices.
9. Develop pricing strategies to maximize profitability.
10. Establish a win-loss analysis program.

1. In-Life Operations:
2. Ensure governance for contractual compliance and risk mitigation.
3. Improve order fulfillment for timely, accurate delivery and customer satisfaction.
4. Manage customer escalations and develop loyalty programs.
5. Monitor customer satisfaction and identify improvement opportunities.

1. Business Performance:
2. Oversee sales system enablement and develop fair commissions policies.
3. Drive customer segmentation and establish sales targets and metrics.
4. Report on sales performance and develop dashboards.
5. Manage customer lifecycle activities to enhance retention, activity, NPS, and revenue.

1. Commercial Management:
2. Ensure compelling bids and proposals, and error-free, comprehensive contracts.

1. Delivery Management:
2. Lead delivery across product lines and manage stakeholder relationships for timely delivery.
3. Collaborate on large-scale technology projects and oversee order fulfillment processes.

1. Budget Management:
2. Control costs, monitor expenditure, and improve efficiency.
3. Manage financials, report variances, and implement remedial actions.

1. Stakeholder Management:
2. Partner with sales to optimize margins and customer experience.
3. Build and maintain relationships with internal and external stakeholders.
4. Manage key account relationships and ensure high service delivery standards.

1. Delivering through People:
2. Lead and develop the team, promote knowledge sharing, and foster a high-performance culture.
3. Implement skills development, performance management, and engagement initiatives.

The ideal candidate will have:

• B Degree in Business Administration, Finance, or related field; postgraduate qualifications/MBA preferred.
• 10+ years’ sales experience in telecommunications or technology sectors, with proven success in operations, commercial management, and sales cycle management.
• Experience with CRM and ERP systems.

Technical Competencies:

• Strategic thinking, solution selling, understanding of customer’s business and industry, P&L management, and experience in multinational matrix organizations.

Behavioral Competencies:

• Customer focus, accountability, collaboration, resilience, flexibility, people management, and organizational savvy.

Closing date for applications: 16 July 2025 .

The role is based at Vodacom, Midrand Campus .

Our employment practices promote diversity and inclusion, and we encourage applicants with disabilities to apply.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025

The Managing Executive, Business Operations, is a strategic leader responsible for driving operational excellence, commercial effectiveness and overall delivery across the Vodacom business back office functions. This role oversees the critical processes that support the sales cycle, in-life operations, and business performance, ensuring efficiency, accuracy, and alignment with the company's growth objectives. The incumbent will be a key driver of maintaining the health and quality of the sales pipeline to deliver profitable growth, enabling the in-life growth of customers and empowering data-driven decision-making across the business. The incumbent is in charge of the pre-contract, during contract and post contract phases of the customer life cycle. The overall responsibility for delivery across the Vodacom Business divisions, Subsidiaries and divisions outside Vodacom Business, sits here.

1. Strategy Formulation & Execution:

• Commercial Operations
  
  • Define and translate the organisational strategy into meaningful operational targets.
  • Create the strategy and frameworks for robust pipeline management processes and tools
  • Guide the team in monitoring, analysing and intervening to optimise pipeline health, identifying trends and potential risks
  • Collaborate with sales leadership to ensure accurate forecasting and pipeline conversion
  • Define and implement the right governance around sales administration functions, to ensure efficient and accurate processing of sales
  • Lead and continuously improve the bid management process through the appropriate strategies and best practices
  • Develop and lead pricing strategies and deal structures that maximize profitability
  • Establish and maintain a comprehensive win-loss analysis program

• In-Life Operations
  
  • Ensure governance to maintain compliance with contractual obligations and mitigate risks
  • Lead and continuously improve the order fulfilment process, ensuring timely and accurate delivery of products and services and uplifting customer satisfaction
  • Lead and solve the relevant customer escalations
  • Develop and oversee programs to enhance customer value and loyalty
  • Ensure the continuous monitoring of customer satisfaction and identify opportunities for improvement

• Business Performance
  
  • Oversee the system enablement of the sales team
  • Develop and maintain a fair and effective commissions policy
  • Develop and drive customer segmentation strategies to optimize sales and marketing efforts
  • Define the frameworks to establish and monitor sales targets and performance metrics
  • Ensure regular reports on sales performance and identify areas for improvement
  • Develop and maintain a strategy to provide comprehensive business performance reports and dashboards
  • Develop and oversee the customer intelligence strategy
  • Oversee the management of all customer lifecycle steps: customer engagement & communication, campaign execution & optimisation, customer proposition & offer modelling; with the primary objective to maintain, develop and increase retention, activity rates, NPS and revenue through targeted initiatives.

• Commercial Management
  • Oversee and ensure customer bids and proposals are compelling, market competitive commercial solutions. Ensuring conformance to the defined governance processes and timeous delivery.
  • Oversee and ensure customer contracts are error free, watertight and covers business risk exposure and are delivered in a timely manner

• Delivery Management
  
  • Leads delivery across Vodacom Business and Subsidiaries on multiple product lines, and manages stakeholders to ensure on time delivery by upholding contractual obligations
  • Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers
  • Oversees the order fulfilment process to ensure timely and accurate processing of customer orders, including product delivery, service activation and billing set-up

2. Budget Management

• Manage financials and associated controls for effective cost control.
• Rigorously monitor expenditure against approve budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost.
• Effectively manage the function and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within the respective span of control
• Assess expenditure and resolve gaps
• Review and authorize payments in line with approved budget and policy and submit for final processing
• Ensure identification, implementation and development of processes to optimise cost efficiency

3. Stakeholder Management

• Partner with Sales to continuously optimise margins and customer experience.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
• Manage the multiple internal & external stakeholders across the landscape
• Ensure service delivery translates into an above industry Net Promoters Score (NPS) standard.

4. Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

• B Degree in Business Administration, Finance, or a related field;
• Postgraduate qualifications/MBA (Desirable)
• 10+ years’ sales experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
  
  • Managing backoffice operations, commercial management, or a related field, preferably in the technology industry
  • Proven track record of driving operational excellence and commercial effectiveness
  • Strong understanding of sales cycle management, contract management, and order management
  • Experience with CRM and ERP systems

Technical Competencies

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 16 July 2025.

The base location for this role is Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.