Director, Change Management - Business Operations

Cape Town, Western Cape NTT America, Inc.

Posted 6 days ago

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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives.
This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence.
**Key Responsibilities:**
+ Provides leadership and guidance to individuals involved in organizational change initiatives.
+ Leads strategic transformational change management initiatives.
+ Develops a clear vision for organizational change and aligns it with business goals.
+ Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.
+ Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts.
+ Provides strategic guidance to senior leadership on change management methodology and approach.
+ Ensures the development of enterprise-wide change management methodologies and toolkits.Identifies potential risks and develops mitigation strategies.
+ Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership.
+ Acts as a coach for senior leaders/managers in helping them fulfil the role of "change sponsor".
+ Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes.
+ Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage.
**To thrive in this role, you need to have:**
+ Significant proficiency in methodologies, change management principles, and project lifecycle phases.
+ Significant understanding of change management challenges, opportunities, methodologies and frameworks.
+ Significant understanding of local and international change management methodologies.
+ Ability to influence senior leaders/managers and gain buy-in at executive level.
+ Excellent analytical and strategic planning capabilities.
+ Significant vast expertise in delivering creative and innovative solutions to business challenges.
+ Excellent interpersonal and presentation skills.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field.
+ Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable).
**Required experience:**
+ Significant experience working on large scale change management projects and programs, ideally in a related working environment.
+ Deep Experience gained in a similar leadership role.
+ Significant experience leading and managing a change management team, delivering high quality results.
+ Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology.
+ Significant experience leading programs that include technology change and adoption.
+ Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
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Marketing & Administrative Assistant (Remote)

Diep River, Western Cape R24000 - R30000 Y The Sales Centre Co.

Posted today

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Salary: $250 monthly for 2 hours a day

Marketing & Administrative Assistant (Remote)

We're looking for a proactive and detail-oriented Marketing & Administrative Assistant to join our team. This role is perfect for someone who enjoys variety, thrives in a fast-paced environment, and can confidently handle both creative and administrative tasks.

Key Responsibilities

Email Marketing Support: Create, design, and schedule marketing mailers (DesignModo, Mailchimp, etc.).

Database & Reporting: Maintain enquiry dashboards, update lead status, and prepare reports.

Brand Asset Management: Keep marketing files, guidelines, and templates up to date and organised.

Design & Content Creation: Update lookbooks, brochures, magazines, price lists, and presentations using Canva, InDesign, PowerPoint, and Excel.

SEO & Website Management: Conduct keyword research, optimise website content and product listings for search engines, update metadata, and track performance using Google Analytics/Search Console.

Community & Online Presence: Upload and update products on websites (Shopify/WordPress) and platforms like 1st Dibs.

Event & Campaign Support: Assist with CPD marketing, presentations, social posts, and event invites.

Client Collateral: Prepare proposals, meeting decks, and order confirmations.

Admin Support: Update email signatures (Exclaimer), coordinate with printers, and handle business card orders.

Requirements:

Experience with marketing platforms (Mailchimp, Canva, Shopify, WordPress, InDesign).

Knowledge of SEO principles, keyword research tools, and analytics platforms.

Strong Microsoft Office & Google Workspace skills.

Excellent organisational and time management abilities.

Creative eye for design with attention to brand consistency.

Ability to multitask across admin, marketing, and client-facing tasks.

Proactive, independent, and comfortable working remotely.

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2026 Internship - Administrative Assistant

Cape Town, Western Cape Conversion Science

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contract

2026 Internship – Administrative Assistant
Conversion Science is a top-tier South African digital marketing agency that specialises in optimising performance campaigns. We are a Google Premier Partner, a Google Marketing Platform Partner (certified in Analytics 360), and a Meta Marketing Partner.

We combine creativity, data, and strategy to design and optimise campaigns that deliver measurable results. Our clients work directly with their campaign teams, and we pride ourselves on our attention to detail, innovation, and ongoing investment in staff training.

Role and Responsibilities

  • Provide administrative support to the operations, recruitment, and campaign teams.
  • Assist with scheduling, meeting coordination, and record keeping.
  • Support internal communication, attendance tracking, and reporting processes.
  • Help with recruitment administration, such as candidate tracking and document management.
  • Maintain and organise digital filing systems and shared drives.
  • Assist with the onboarding of new interns and team members.
  • Contribute to workflow improvements and team efficiency projects.
  • Learn how administrative functions support a digital marketing agency’s success.

Requirements

  • A minimum 3-year diploma in Business Administration , Office Management (NQF Level 5), or a related field is essential.
  • Proficient in Canva
  • Strong organisational and multitasking skills.
  • Excellent verbal and written communication abilities.
  • Comfortable working with Google Workspace or Microsoft Office tools.
  • Reliable, proactive, and detail-oriented.
  • Eager to learn and take initiative in a team environment.
  • Cape Town-based (hybrid internship).

The Internship

  • Duration: 12 months, starting January 2026 (date TBC).
  • Location: Cape Town – Hybrid work model.
  • You’ll gain hands-on experience supporting the inner workings of a performance marketing agency. This internship is an excellent foundation for a career in operations, HR, or project management within a digital environment.

If you’re an organised, motivated graduate who enjoys supporting teams and keeping things running smoothly, this internship is the perfect opportunity to launch your career in one of South Africa’s leading digital marketing agencies.

TO APPLY:

Please email the below to

  • CV
  • Copy of ID
  • Academic transcripts
  • Motivational letter

Please note that if you have not been contacted within 7 days, your application has been unsuccessful.

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Administrative Assistant – Client-Facing Role

Cape Town, Western Cape Talent Sam

Posted 1 day ago

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Job Description

Our client is passionate about providing exceptional property management and sales services across the UK. With over 4,000 managed units and a growing reputation for quality and integrity, they’re proud of their dynamic, people-first culture. They’re currently embarking on an exciting project — transferring their terms of business and looking for an energetic and organized Administrative Assistant to help them make it happen.

The Role

This is not your average admin position! You’ll play a pivotal role in ensuring our clients’ smooth transition during this business transfer project. Your day will involve sending and tracking e-signature contracts, managing progress updates, and following up with clients via phone and email until all documents are signed.

You’ll be the friendly and professional voice, confident on the phone, organized behind the scenes, and driven to see tasks through to completion.

Key Responsibilities
  • Send e-signature contracts through Signable and manage their progress.

  • Track contract status and update records in our CRM system (Reapit) .

  • Maintain a simple Google Sheets tracker of contract progress (basic data entry).

  • Follow up with clients by phone and email to ensure contracts are returned.

  • Communicate professionally and warmly with landlords and clients.

  • Coordinate with the internal team to report on progress and highlight any issues.

  • Support administrative tasks as needed during the project period.

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Office Administrator

Cape Town, Western Cape Thembela Kuthi Consulting

Posted today

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full-time

Office Administration

  • Photocopying, scanning, and printing company documents.
  • Assisting with organising office events (birthdays, Christmas events, and staff gifts).
  • Monitoring and purchasing office stationery.
  • Performing physical banking, depositing cash, and filing slips.
  • Filing and maintaining company compliance documents.
  • Researching equipment and preparing quotes for management approval.
  • Assisting with monthly cashflow, income, and expense entries.
  • Assisting with asset recording.
Background Checks
  • Taking fingerprints of candidates referred by MIE.
  • Scanning and emailing MIE forms when required.
  • Conducting reference and background checks for selected candidates.
  • Booking candidates for criminal checks and ensuring attendance.
Social Media & Website Support
  • Managing and updating company social media pages.
  • Assisting with updates and edits on the TKSS website.
HR Administration Support
  • Managing staff leave forms and records.
  • Assisting with job description development and updates.
  • Supporting HR policy development.
  • Performing other HR-related duties as required.
Reception & Front Office Duties
  • Welcoming visitors and managing phone calls.
  • Scheduling appointments and meetings.
  • Maintaining a professional and tidy reception area.
  • Handling incoming and outgoing mail and deliveries.
  • Providing general administrative support.
Requirements
  • Matric / Grade 12 qualification.
  • Certificate or diploma in Office Administration or related field (advantageous).
  • Basic computer skills (MS Office, Excel, Word, social media).
  • Strong communication and organisational skills.
  • Positive attitude and willingness to learn.
  • Ability to work well in a team.

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Front Office Administrator

Diep River, Western Cape R120000 - R156000 Y SOLITAIRE FREE RANGE EGGS

Posted today

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Job Description

We are looking for an office administrator to join our team who has experience in the following:

  • tele sales, order taking, account management

  • systems, including customers, order processing, google sheets, spreadsheets

  • debtors control

  • sage pastel or equivalent

  • stock / inventory control

The individual should posses excellent communication and reporting skills, should be a team player who can work independently and with others. This individual should be a good communicator, problem solver and punctual.

Should you posses the necessary skills please send a copy of your cv to

Job Type: Full-time

Pay: R8 000,00 - R13 000,00 per month

Location:

  • Diep River, Western Cape (City of Cape Town) (Preferred)

Work Location: In person

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Office Administrator assistant

Paardeneiland, Western Cape R84000 Y Guns&Tactics

Posted today

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Job Description

completes clerical and administrative tasks for an office. Main duties include welcoming and directing visitors, coordinating meetings and appointments and performing clerical tasks, like answering phones and responding to emails, booking couriers and all general administrative work. Will need to have a strong understanding of social media and how to generate sales and create content for our various social media platforms. Ideal candidate should be fluent in both AFRIKAANS AND ENGLISH. The ideal candidate should have keen sense of initiative and able to work under pressure. This role is a key component to the company so attention to detail is a high priority for us. Please note the KEY platforms you will be responsible for:

Takealot Sales

Makro Sales

Tik Tok Media

Facebook Media

Instagram Media

These platforms are an essential role of this position should you not atleast meet 3/5 please do not apply.

Job Type: Full-time

Pay: From R7 000,00 per month

Ability to commute/relocate:

  • Paarden Island, Western Cape 7405: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Administrative office procedures, practices and equipment: 2 years (Required)

Work Location: In person

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Front Office Administrator

Cape Town, Western Cape Marriott

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**CRITICAL TASKS**
**Safety and Security**
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Maintain awareness of undesirable persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
**Policies and Procedures**
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Perform other reasonable job duties as requested by Supervisors.
**Guest Relations**
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Address guests' service needs in a professional, positive, and timely manner.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
**Communication**
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
+ Talk with and listen to other employees to effectively exchange information.
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
+ Speak to guests and co-workers using clear, appropriate and professional language.
**Assists Management**
+ Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
+ Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
+ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
+ Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
+ Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
+ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
+ Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
+ Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
+ Collaborate with management to formally recognize hourly employees' performance contributions.
+ Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
+ Coordinate tasks and work with other departments to ensure that the department runs efficiently.
+ Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
**Working with Others**
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
+ Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
**Quality Assurance/Quality Improvement**
+ Monitor the performance of others to ensure adherence to quality expectations and standards.
+ Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
**Physical Tasks**
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Enter and locate work-related information using computers and/or point of sale systems.
+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
**Check-in/Check-out**
+ Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
+ Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
+ Sell a room/accommodation to guests without reservations based on availability.
+ Organize and coordinate master accounts for arriving groups.
+ Organize and coordinate check-in/pre-registration procedures for arriving groups.
+ Verify and adjust billing for guests.
+ Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
+ Assign room according to guest request and preferences whenever possible.
+ Ensure rates match market codes and that any exceptions are documented and include an explanation.
+ Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
+ Obtain and verify proper tax-exempt information for tax-exempt guests.
+ Ask for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in.
+ Sign guests up for Marriott Rewards.
+ Pre-register designated guests and prepare key packets.
+ File guest room keys and ensure the safe keeping of keys at the Front Desk.
+ File guest paperwork or documentation.
+ Communicate to appropriate staff that there are guests that are waiting for an available room.
+ Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
+ Accommodate requests for room changes when possible.
+ Review requests for late check-outs and approve according to occupancy.
+ Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
+ Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Research and resolve disputed charges with credit card companies.
+ Conduct group check-ins/outs.
+ Clear departures in computer system to document that rooms are no longer occupied.
+ Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
+ Review out-of-order rooms daily to determine status and estimated date for return to room inventory.
**Reservations/Blocking Rooms**
+ Confirm reservations and cancellations.
+ Take reservations by phone, internet request, or in person.
+ Identify any over-commitments by room type (e.g., bedding, view, size).
+ Manage daily room inventory and determine room sales strategy (e.g., over-commitments).
+ Anticipate sold-out situations and determine how many rooms are over-committed.
+ Perform call-arounds of surrounding area properties for occupancy and rate, and maintain list of alternative accommodations.
+ Obtain satisfactory alternative accommodations for guests with reservations when the property cannot accommodate them.
+ Ensure that current information on rates, packages, and promotions is available at the Front Office.
+ Cancel reservations that are not secured with a credit card after designated time.
+ Respond to fax/email reservation requests.
+ Block rooms in the computer and identify designated requirements and requests (e.g., guaranteed room types, special requests, VIP's, early arrivals, guest recognition).
+ Perform duplicate reservation checks.
+ Pull rooms from inventory for group blocks and ensure rooming lists are correct and updated in computer systems.
+ Track complimentary rooms and ensure they are allocated appropriately.
**Communications**
+ Operate telephone switchboard station in order to answer telephone calls.
+ Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
+ Communicate guest and employee messages by printing messages and arranging for delivery of printed messages.
+ Serve as liaison with Regional/Central Reservation Centers.
+ Update property extensions and caller identification display.
+ Activate and deactivate guest room message lights as appropriate.
+ Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
+ Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
+ Make photocopies at request of guests.
+ Transfer guests with internet access issues to the internet service provider's customer support line.
+ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
+ Test beepers and radios to ensure communications equipment works properly.
+ Make pre-departure calls to guests to identify needs related to wake-up, transportation, etc.
+ Forward calls to Front Desk during breaks, at night or whenever the switchboard is unattended.
**Reports/Recordkeeping**
+ Review shift logs/daily memo books and document pertinent information in logbooks.
+ Log all guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation of guest problems and solution.
+ Document maintenance needs on work orders and submit to manager/supervisor.
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Print contingency lists to have a record of all guests in case of emergency.
+ Compile list of guests with extended stays for guest recognition purposes.
+ Run credit card authorization report and check for discrepancies.
+ Complete the Room Rate Variance Report.
+ Maintain and update database containing preferences of repeat and VIP guests.
**Greet/Escort Guests**
+ Open doors and assist guests/residents/visitors entering and leaving property.
+ Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
**Guest Services**
+ Make pre-arrival, midstay, and post-stay calls to guests to ensure needs are met.
+ Send and respond to emails and website requests from guests.
+ Compile and distribute list of anticipated services and amenities to relevant departments.
+ Answer, record, and process all guest calls, requests, questions, or concerns.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
+ Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
+ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
+ Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
+ Accept and record wake-up call requests and deliver to appropriate department.
+ Maintain welcome beverage station.
+ Deliver wake-up calls for guests at requested time.
+ Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest/resident rooms.
+ Deliver and retrieve guest/resident dry cleaning/laundry.
+ Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
+ Log lost and found items and help guests locate lost items.
+ Sell snacks, beverages, and other supplies (such as toothpaste and over-the-counter medications) to guests.
+ Bake pre-made cookies in the restaurant.
+ Monitor and maintain supply and cleanliness of coffee station.
**At Your Service/Delighted to Serve**
+ Input room service orders into computer system.
+ Follow up with guest regarding satisfaction with guest-related issues.
**VIP/Concierge Services**
+ Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
+ Maintain updated resource materials on all vendors and information to accommodate guest/resident requests.
+ Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
+ Respond to special requests from guests/residents with unique needs.
+ Complete confirmation cards and deliver to guest/residents upon completion of each arrangement coordinated for guest.
+ Telephone newly registered guests after check-in to establish their needs and satisfaction, and follow up on any guest requests.
+ Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
+ Greet and escort VIPs to their rooms upon arrival.
+ Call or assist VIPs on their first day to ensure all their requests and needs are met, as well as ask their preferences for time of requested service(s).
**Mail/Packages/Fax**
+ Receive, deliver, and document incoming packages for guests.
+ Distribute incoming mail and faxes to guests and staff.
+ Package, label, and ship items for guests, maintaining receipts and paperwork on all shipped items for tracking and billing purposes, and ensuring charges are applied to proper accounts, room numbers, or credit cards.
+ Prepare and send faxes to appropriate personnel and guests.
+ Coordinate delivery of packages and/or boxes to the proper meeting room or guest room.
**Group Events**
+ Direct guests to their meeting/function rooms and all property areas.
+ Verify that group's food and beverages are refilled and that meeting rooms are maintained (e.g., emptying of trashcans, removal of dirty dishes) during event.
**Business Center**
+ Open and close the Business Center.
+ Assist guests with their business center needs (e.g., copies, faxes, typing) and bill services.
+ Rent and/or sell electronics or miscellaneous office supplies (e.g., cell phones, cameras, laptop, paper cutters, paper products) to guests.
**Parking**
+ Dispatch bell staff or valet staff as needed.
+ Communicate parking procedures to guests/visitors.
+ Stock jogger station with clean towels, bottled water, and/or fruits.
+ Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.
**Cash Handling**
+ Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
+ Count bank at end of shift and secure bank.
+ Balance and drop receipts according to Accounting specifications.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
+ Provide change to guests.
+ Cash guests' personal checks and traveler's checks.
+ Reconcile all guest checks in the computer system and maintain accountability for all financial transactions.
+ Obtain manual authorizations and follow all Accounting procedures when computer system is down.
**Finance-Related**
+ Process accounts receivable (e.g., direct billing, invoices).
+ Assist staff with expediting problem payments (e.g., problems processing credit card).
+ Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits.
+ Process advance payment/e-commerce reservations.
+ Maintain original copies of all billed services for accounting purposes and organize Group receipts, ensuring they are accounted and copied for bill review.
+ Handle deposits of payment checks to the property by documenting information and putting checks in drop.
**Inventory/Procurement**
+ Monitor inventory and order general office supplies (fax paper, copier toner, etc.) for the department.
+ Order and stock supplies for guests, such as snacks, beverages, and toiletries.
+ Establish and maintain relationships with outside vendors.
**Maintenance/Security**
+ Escort unwelcome persons off property and/or contact Security when necessary.
+ Announce all visitors to guests before allowing them to go up, permitting access only to authorized visitors.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-Onsite
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
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Finance / Front Office Administrator

Woodstock, Western Cape R40000 - R60000 Y Bravo Design

Posted today

Job Viewed

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Job Description

Are you a proactive, detail-oriented professional with a knack for organisation and people skills?

We're looking for a driven individual to support our creative team by managing both finance and front-office administration at our vibrant, award-winning design studio.

What you'll do

Your role will be varied and hands-on, including (but not limited to):

Managing bookkeeping tasks : posting receipts, deposits, invoices, purchase orders, refunds, and more

Full creditors and debtors function, including monthly reconciliations and debtor follow-ups

Maintaining the asset register and handling petty cash

Assisting with payroll processes and reimbursement claims

Preparing and sending invoices and statements to clients

Answering calls, taking messages, and assisting walk-in customers with professionalism and warmth

Handling deliveries from suppliers

Developing and maintaining efficient administrative systems to keep everything running smoothly

REQUIREMENTS

What you'll bring

Matric (Grade 12) is essential; a relevant tertiary qualification will be advantageous

At least 5 years' experience in a similar finance/admin role

Proficiency in Chase and/or Magnetic advantageous and

Proficiency in Sage and/or Xero Accounting is a must

Solid MS Office and Excel skills

Strong knowledge of bookkeeping procedures

Excellent communication and customer service abilities

A positive, can-do attitude with the ability to juggle multiple priorities

This advertiser has chosen not to accept applicants from your region.

Finance / Front Office Administrator

Woodstock, Western Cape Bravo Design

Posted 27 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Are you a proactive, detail-oriented professional with a knack for organisation and people skills?
We’re looking for a driven individual to support our creative team by managing both finance and front-office administration  at our vibrant, award-winning design studio.

What you’ll do
Your role will be varied and hands-on, including (but not limited to):

  • Managing bookkeeping tasks : posting receipts, deposits, invoices, purchase orders, refunds, and more
  • Full creditors  and debtors  function, including monthly reconciliations and debtor follow-ups
  • Maintaining the asset register  and handling petty cash
  • Assisting with payroll processes  and reimbursement claims
  • Preparing and sending invoices and statements to clients
  • Answering calls, taking messages, and assisting walk-in customers with professionalism and warmth
  • Handling deliveries from suppliers
  • Developing and maintaining efficient administrative systems to keep everything running smoothly

REQUIREMENTS

What you’ll bring

  • Matric (Grade 12)  is essential; a relevant tertiary qualification will be advantageous
  • At least 5 years’ experience  in a similar finance/admin role
  • Proficiency in Chase and/or Magnetic  advantageous and 
  • Proficiency in Sage and/or Xero Accounting   is a must
  • Solid MS Office and Excel  skills
  • Strong knowledge of bookkeeping procedures
  • Excellent communication and customer service abilities
  • A positive, can-do attitude with the ability to juggle multiple priorities
This advertiser has chosen not to accept applicants from your region.
 

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