Vice President- Healthcare Operations Management- BPO

Cape Town, Western Cape ABC Worldwide

Posted 10 days ago

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Job Description

Responsibilities

Role Responsibilities


Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)


Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation


People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.


Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

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Vice President - Healthcare Operations Management (Clinical Data Abstraction)

Cape Town, Western Cape EQPLUS TECHNOLOGIES PTY LTD

Posted 5 days ago

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Job Description

Vice President - Healthcare Operations Management (Clinical Data Abstraction)

Join to apply for the Vice President - Healthcare Operations Management (Clinical Data Abstraction) role at EQPLUS TECHNOLOGIES PTY LTD

Vice President - Healthcare Operations Management (Clinical Data Abstraction)

1 day ago Be among the first 25 applicants

Join to apply for the Vice President - Healthcare Operations Management (Clinical Data Abstraction) role at EQPLUS TECHNOLOGIES PTY LTD

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Western Cape, Cape Town

Hourly Basic Salary (Market related)

An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.

Key Responsibilities

  • Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
  • Drive operational efficiency, cost optimisation, and performance improvements across teams
  • Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
  • Ensure SLA adherence and maintain high levels of client satisfaction
  • Build and mentor high-performing teams, focusing on employee engagement, development, and retention
  • Support leadership in business development initiatives and process improvement strategies
  • Monitor financial performance, including revenue, gross margin, and operational KPIs

Requirements

  • Graduate qualification required; postgraduate qualifications advantageous
  • Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
  • Proven experience managing large contact centers and client relationships
  • Strong analytical, decision-making, and prioritisation skills
  • Excellent communication and interpersonal skills
  • Demonstrated ability to manage and develop high-performing teams

For More Information Please Contact

Mandy Gilbert

Seniority level
  • Seniority level Executive
Employment type
  • Employment type Full-time
Job function
  • Job function Health Care Provider
  • Industries IT Services and IT Consulting

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Vice President - Healthcare Operations Management (Clinical Data Abstraction)

Cape Town, Western Cape EQ Plus

Posted 7 days ago

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Job Description

Key Responsibilities:
  • Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
  • Drive operational efficiency, cost optimisation, and performance improvements across teams
  • Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
  • Ensure SLA adherence and maintain high levels of client satisfaction
  • Build and mentor high-performing teams, focusing on employee engagement, development, and retention
  • Support leadership in business development initiatives and process improvement strategies
  • Monitor financial performance, including revenue, gross margin, and operational KPIs


Requirements:

  • Graduate qualification required; postgraduate qualifications advantageous
  • Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
  • Proven experience managing large contact centers and client relationships
  • Strong analytical, decision-making, and prioritisation skills
  • Excellent communication and interpersonal skills
  • Demonstrated ability to manage and develop high-performing teams
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Management Consultant - Senior Business Analyst

Cape Town, Western Cape Solve Business Consulting (Pty) Ltd

Posted 1 day ago

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Job Description

Overview

Join to apply for the Management Consultant - Senior Business Analyst role at Solve Business Consulting (Pty) Ltd .


There is no standard job description! Jobs change with projects and clients.



Responsibilities

The successful applicant will be working on projects, based offsite at our clients. The nature of these projects will vary, depending on the scope of Solve’s engagement. Our consultants get involved in a wide variety of work and may operate in unfamiliar project roles. Although they can always rely on support from Solve management and colleagues, they will have to use their own experience and common sense to perform their work. We manage and contribute to the successful completion of large, complex projects, including large system implementations, outsourcing arrangements, and the development of new strategic capabilities for our clients.



Qualifications

Required (candidates lacking any of these attributes will not be considered):



  • Proven track record in a similar position – minimum 5 years

  • University graduate

  • Professional qualification as Business Analyst

  • Experience in the Financial Services industry, esp. Investment, Employee Benefits, Life and Treasury

  • Experienced user of Microsoft Office applications (Excel, Word, PowerPoint, Outlook)

  • Reliable, self-motivated, enthusiastic, resilient, team player

  • Disciplined, ethical, strong EQ

  • Able to cope with changes and uncertainty about the next project role – must be prepared to perform a wide range of activities

  • Strong communication skills, written and oral

  • Prepared to travel domestically (potentially internationally) for work at a client

  • Chartered Accountant CA(SA) with experience in the Financial Services sector

  • Exposure to project work in a client environment

  • IT skills

  • Knowledge of mainstream systems used in the Financial Services

  • Some experience in business or system architecture

  • Experience in engaging with senior executives of an organisation

  • Exposure to project management

  • Access to a network of potential clients, to support the business development activities of Solve



Seniority level
  • Not Applicable


Employment type
  • Other


Job function
  • Consulting, Information Technology, and Sales


Industries
  • Business Consulting and Services
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Management consultant - senior business analyst

Cape Town, Western Cape Solve Business Consulting

Posted today

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Job Description

permanent
Overview Join to apply for the Management Consultant - Senior Business Analyst role at Solve Business Consulting (Pty) Ltd . There is no standard job description! Jobs change with projects and clients. Responsibilities The successful applicant will be working on projects, based offsite at our clients. The nature of these projects will vary, depending on the scope of Solve’s engagement. Our consultants get involved in a wide variety of work and may operate in unfamiliar project roles. Although they can always rely on support from Solve management and colleagues, they will have to use their own experience and common sense to perform their work. We manage and contribute to the successful completion of large, complex projects, including large system implementations, outsourcing arrangements, and the development of new strategic capabilities for our clients. Qualifications Required (candidates lacking any of these attributes will not be considered): Proven track record in a similar position – minimum 5 years University graduate Professional qualification as Business Analyst Experience in the Financial Services industry, esp. Investment, Employee Benefits, Life and Treasury Experienced user of Microsoft Office applications (Excel, Word, Power Point, Outlook) Reliable, self-motivated, enthusiastic, resilient, team player Disciplined, ethical, strong EQ Able to cope with changes and uncertainty about the next project role – must be prepared to perform a wide range of activities Strong communication skills, written and oral Prepared to travel domestically (potentially internationally) for work at a client Chartered Accountant CA(SA) with experience in the Financial Services sector Exposure to project work in a client environment IT skills Knowledge of mainstream systems used in the Financial Services Some experience in business or system architecture Experience in engaging with senior executives of an organisation Exposure to project management Access to a network of potential clients, to support the business development activities of Solve Seniority level Not Applicable Employment type Other Job function Consulting, Information Technology, and Sales Industries Business Consulting and Services #J-18808-Ljbffr
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Management consultant - senior business analyst

Cape Town, Western Cape Solve Business Consulting

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Overview Join to apply for the Management Consultant - Senior Business Analyst role at Solve Business Consulting (Pty) Ltd . There is no standard job description! Jobs change with projects and clients. Responsibilities The successful applicant will be working on projects, based offsite at our clients. The nature of these projects will vary, depending on the scope of Solve’s engagement. Our consultants get involved in a wide variety of work and may operate in unfamiliar project roles. Although they can always rely on support from Solve management and colleagues, they will have to use their own experience and common sense to perform their work. We manage and contribute to the successful completion of large, complex projects, including large system implementations, outsourcing arrangements, and the development of new strategic capabilities for our clients. Qualifications Required (candidates lacking any of these attributes will not be considered): Proven track record in a similar position – minimum 5 years University graduate Professional qualification as Business Analyst Experience in the Financial Services industry, esp. Investment, Employee Benefits, Life and Treasury Experienced user of Microsoft Office applications (Excel, Word, Power Point, Outlook) Reliable, self-motivated, enthusiastic, resilient, team player Disciplined, ethical, strong EQ Able to cope with changes and uncertainty about the next project role – must be prepared to perform a wide range of activities Strong communication skills, written and oral Prepared to travel domestically (potentially internationally) for work at a client Chartered Accountant CA(SA) with experience in the Financial Services sector Exposure to project work in a client environment IT skills Knowledge of mainstream systems used in the Financial Services Some experience in business or system architecture Experience in engaging with senior executives of an organisation Exposure to project management Access to a network of potential clients, to support the business development activities of Solve Seniority level Not Applicable Employment type Other Job function Consulting, Information Technology, and Sales Industries Business Consulting and Services #J-18808-Ljbffr
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Business Support Analyst – Trade Management (09-month contract)

Cape Town, Western Cape ExecutivePlacements.com - The JOB Portal

Posted 22 days ago

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Job Description

Business Support Analyst – Trade Management (09-month contract)

Join to apply for the Business Support Analyst – Trade Management (09-month contract) role at ExecutivePlacements.com - The JOB Portal

Business Support Analyst – Trade Management (09-month contract)

3 days ago Be among the first 25 applicants

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About the team:

The role forms part of a global team that supports the main order management system, trading platforms as well as other front office applications. The scope of the role also encompasses analysis and resolution of problems and issues arising from middle office and front office users. Issues primarily relate to trade life cycle (including implementation, execution and settlement) as well as any data or platform issues that support the trade lifecycle.

Recruiter:

Rory Mackie & Associates

Job Ref:



Date posted:

Thursday, June 5, 2025

Location:

Cape Town, South Africa

SUMMARY:

POSITION INFO:

About the team:

The role forms part of a global team that supports the main order management system, trading platforms as well as other front office applications. The scope of the role also encompasses analysis and resolution of problems and issues arising from middle office and front office users. Issues primarily relate to trade life cycle (including implementation, execution and settlement) as well as any data or platform issues that support the trade lifecycle.

Responsibilities:

  • Provide a first point of contact to the business to enable efficient and effective restoration of incidents and requests for service
  • Responsibilities include initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the trade management team
  • Provide clear communication and instruction to users on related issues. Escalating to senior management and key stakeholders where necessary
  • Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
  • Assist management with reporting and audit across the trade management team

Required Technical Knowledge and Experience:

  • Must have relevant qualification (Finance, IT) related degree
  • Minimum of 3 years exposure to the trade lifecycle/supporting front office users (Trading, Operations, Portfolio Management)
  • Good analytical and problem-solving skills
  • Proven interest in Technology and Finance
  • Charles River IMS
  • Good Customer Service

System Skills:

  • Strong Excel
  • Microsoft Office
  • SQL Desirable
  • CRIMS highly desirable or Any other OMS

Attributes our client is looking for:

  • The ability to build and maintain meaningful relationships
  • A client focused and collaborative approach
  • Ambition, balanced with decency and humanity
  • Ability to analyse, interpret and assimilate information



Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries Advertising Services

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Operations Analyst – Asset Management

Cape Town, Western Cape Aquarius Specialist Recruitment

Posted today

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Job Description

Our client is a major league Asset Management business that has achieved enormous growth in recent years. To this extent they have built up a robust Operations team – they now have an opening for an Operations Analyst to come in an add value to the core functioning of the engine-room of the business.

The Operations team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk and external service providers on a day-to-day basis in order to achieve the highest level of impact to the business from utilising our combined knowledge base and skill as a team.

The role requires a deep understanding of financial markets and instruments, contribute and promote robust operating procedures to create an efficient, responsive and process driven Operations team. The Operations Analyst will report to the Head of Investment Operations who reports into the Chief Operating Officer.
Main duties and responsibilities:
Process:
o Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive and process driven Operations team.
o Improve business understanding of operations processes and procedures.
o Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for the business, including:
Performance of reconciliations.
Exception handling. Investigation of significant variances and effective resolution of reconciliation breaks and ad hoc challenges.
Monitoring of the operations mailbox and timeous execution of stakeholder requests.
Take responsibility for daily operational activities.
Liaise with stakeholders, run daily operational activities, receive and execute requests timeously.
Ensure timeous and correct recording of transactions.
Liaise with stakeholders to keep them fully appraised of the progress of queries.
o Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions and performance.
People:
o Share and transfer product, process and systems knowledge to colleagues.
o Collaborate and work with internal teams to deliver required service levels.
o Ensure achievement of own performance objectives.
o Share information with other team members regarding successes, issues, trends and ideas.
o Participate in own professional development and career path.
Ideal qualifications:
B Com (Hons) preferred or appropriate finance qualification.
Ideal experience:
5 years of experience in related role within an Asset Management business
Experience with reconciliations and cash management.
Relevant computer skills and system experience.
Experience in a programming language would be advantageous, but not required.
Knowledge of working with custodians would be advantageous.
Relevant market knowledge.
Competencies & Skills:
Strong analytical skills and attention to detail.
Ability to problem solve.
Ability to work independently (self-starter) and collaboratively in the team in a fast-paced environment.
Proactive: Takes initiative to anticipate and address issues before they arise.
Detail-Oriented: Ensures accuracy and thoroughness in all tasks.
Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external)
Collaborative: Works effectively and managing the relationship with both internal teams and external stakeholders and service providers, fostering strong relationships.
Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders.
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).

To apply for this role please send your CV and supporting documentation to

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Business Development Manager | Investment Management IFA Market | Cape Town

Cape Town, Western Cape The Recruitment Council

Posted 22 days ago

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Job Description

Our client is seeking a Business Development Manager to drive growth in the Western Cape retail investor/IFA market. This role will focus on expanding our brand presence and increasing engagement within the investment community.

Key Objectives:
  • Establish new sources for investor inflows from the IFA/adviser market.
  • Build profitable relationships with IFAs, Wealth Managers, Family Offices, etc.
  • Maintain and enhance the existing client base.
  • Focus on client satisfaction.
Responsibilities:

Raising Assets from New IFAs, Wealth Managers, and Family Offices:

  • Build trusting relationships through active and effective outward engagement.
  • Ensure constant business development and manage a pipeline of opportunities:
    • Attract new business and leads.
    • Encourage additional investments from existing clients (cross and up-selling).
  • Initiate further referrals from existing investors.
  • Host prospecting events to support business inflows by building quality relationships.
Asset Retention:
  • Build and enhance relationships with the most valued investors through active engagement.
Communication and Visibility:
  • Continually evaluate and research effective communication channels.
  • Schedule regular face-to-face meetings with investors and prospective investors.
  • Arrange and host client functions.
  • Attend networking events.
Qualifications and Experience:
  • Previous sales experience in the financial industry.
  • Proven track record of securing new business (at least 2-3 years).
  • Ability to service, close, and up-sell accounts.
  • Existing network of Cape Town-based IFAs.
  • Ideally holds a CFP/CFA/CAIA/Investment Honours or other finance-related qualification.
Competencies and Personal Characteristics:
  • Exceptional written and verbal communication skills.
  • Attention to detail.
  • Strong negotiating skills.
  • Conceptual thinking ability.
  • Effective presentation and writing skills.
  • Aptitude for figures.
  • Ability to function effectively under stress.
  • Exceptional interpersonal skills.
  • Service-oriented and personable.
  • High energy level and self-starter.
  • Displays integrity and honesty in all work-related interactions.
  • Intelligent, quick thinker, stress-tolerant.
  • Mature, confident, well-presented, and professional.
  • Developed sense of duty, commitment, responsibility, and accountability.
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Business development manager | investment management ifa market | cape town

Cape Town, Western Cape The Recruitment Council

Posted today

Job Viewed

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Job Description

permanent
Our client is seeking a Business Development Manager to drive growth in the Western Cape retail investor/IFA market. This role will focus on expanding our brand presence and increasing engagement within the investment community. Key Objectives: Establish new sources for investor inflows from the IFA/adviser market. Build profitable relationships with IFAs, Wealth Managers, Family Offices, etc. Maintain and enhance the existing client base. Focus on client satisfaction. Responsibilities: Raising Assets from New IFAs, Wealth Managers, and Family Offices: Build trusting relationships through active and effective outward engagement. Ensure constant business development and manage a pipeline of opportunities:Attract new business and leads. Encourage additional investments from existing clients (cross and up-selling). Initiate further referrals from existing investors. Host prospecting events to support business inflows by building quality relationships. Asset Retention: Build and enhance relationships with the most valued investors through active engagement. Communication and Visibility: Continually evaluate and research effective communication channels. Schedule regular face-to-face meetings with investors and prospective investors. Arrange and host client functions. Attend networking events. Qualifications and Experience: Previous sales experience in the financial industry. Proven track record of securing new business (at least 2-3 years). Ability to service, close, and up-sell accounts. Existing network of Cape Town-based IFAs. Ideally holds a CFP/CFA/CAIA/Investment Honours or other finance-related qualification. Competencies and Personal Characteristics: Exceptional written and verbal communication skills. Attention to detail. Strong negotiating skills. Conceptual thinking ability. Effective presentation and writing skills. Aptitude for figures. Ability to function effectively under stress. Exceptional interpersonal skills. Service-oriented and personable. High energy level and self-starter. Displays integrity and honesty in all work-related interactions. Intelligent, quick thinker, stress-tolerant. Mature, confident, well-presented, and professional. Developed sense of duty, commitment, responsibility, and accountability. #J-18808-Ljbffr
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