56 Branch Managers jobs in Cape Town

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives. This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence.

• Provides leadership and guidance to individuals involved in organizational change initiatives.
• Leads strategic transformational change management initiatives.
• Develops a clear vision for organizational change and aligns it with business goals.
• Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.
• Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts.
• Provides strategic guidance to senior leadership on change management methodology and approach.
• Ensures the development of enterprise-wide change management methodologies and toolkits. Identifies potential risks and develops mitigation strategies.
• Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership.
• Acts as a coach for senior leaders/managers in helping them fulfil the role of “change sponsor”.
• Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes.
• Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage.

• Significant proficiency in methodologies, change management principles, and project lifecycle phases.
• Significant understanding of change management challenges, opportunities, methodologies and frameworks.
• Significant understanding of local and international change management methodologies.
• Ability to influence senior leaders/managers and gain buy-in at executive level.
• Excellent analytical and strategic planning capabilities.
• Significant vast expertise in delivering creative and innovative solutions to business challenges.
• Excellent interpersonal and presentation skills.

• Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field.
• Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable).

• Significant experience working on large scale change management projects and programs, ideally in a related working environment.
• Deep E xperience gained in a similar leadership role.
• Significant ex perience leading and managing a change management team, delivering high quality results.
• Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology.
• Significant experience leading programs that include technology change and adoption.
• Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.

Hybrid Working

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

We’re Hiring: Business Administrator (Vendor Management Support)

An exciting contract opportunity is available for an experienced Business Administrator (Vendor Management Support) to join a dynamic team in Cape Town.

• Contact and follow up with vendors to register them on the Vendor Management System (VMS).
• Upload and organise vendor documents, ensuring accuracy and completeness.
• Review documentation for compliance and follow up on missing information.
• Pull reports to identify vendors with expired or outstanding documents.
• Follow up with vendor approvers to ensure timely approvals.
• Assist vendors experiencing technical difficulties with authentication or document submission.
• Maintain organised records and escalation issues where needed.
• Work with SharePoint, Microsoft Forms, Excel, and PDFs to ensure smooth operations.

• Basic knowledge of Microsoft SharePoint (training can be provided).
• Proficient in Excel (filtering, sorting, managing datasets).
• Familiar with PDF handling and document management.
• Comfortable communicating via email and phone for vendor follow-ups.
• Basic troubleshooting skills for vendor system issues.

• Strong communication and professional interpersonal skills.
• Excellent attention to detail and organisational ability.
• Proactive, self-motivated , and takes initiative.
• Problem-solving mindset and adaptable to different vendor needs.

• Experience using SharePoint, Outlook, and MS Teams .
• Previous experience in vendor management, IT support, or administrative environments would be advantageous.

Job Overview

Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. The company offers a wide range of investment solutions for retail and institutional investors.

To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis.

• Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
• Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
• Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
• Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
• Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
• Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
• Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
• Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
• Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly.
• Understand the hypothesis, business outcomes and team backlog.
• Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
• Use visual diagrams to model scope, interfaces, story context, data flows, processes, and dependencies.
• Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives.

• Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
• Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
• Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements.
• Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user.
• Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist.
• Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance.
• Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads.
• Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement.
• Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches.
• Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
• Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies.
• Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads.

We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments.

Specifically for this role, we are looking for:

• High standard of personal presentation.
• Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
• Ability to deal with people both within the organisation and external customers.

• Advanced Diplomas/National 1st Degrees.
• Matric / Grade 12 / National Senior Certificate.

IT qualification, Diploma in BA endorsed by IIBA.

6 - 8 years BA experience, IT project experience, business exposure, industry exposure. Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.

Exposure to SCRUM/Agile methodology/SAFe methodology.

• Research methodology.
• Business writing skills.
• BA Body Of Knowledge.
• Agile Concepts.
• Process Engineering Skills.
• Business Analysis Descipline , Techniques and Practices.
• Global business analysis Trend.
• Microsoft Office Products.
• Data Analysis and Interpretation.
• Quality Orientation.
• Technical/Professional Knowledge and Skills.

Nedbank is an equal opportunities employer and is committed to employment equity.

We’re Hiring: Business Administrator (Vendor Management Support)

An exciting contract opportunity is available for an experienced Business Administrator (Vendor Management Support) to join a dynamic team in Cape Town.

Key Responsibilities

• Contact and follow up with vendors to register them on the Vendor Management System (VMS).

• Upload and organise vendor documents, ensuring accuracy and completeness.

• Review documentation for compliance and follow up on missing information.

• Pull reports to identify vendors with expired or outstanding documents.

• Follow up with vendor approvers to ensure timely approvals.

• Assist vendors experiencing technical difficulties with authentication or document submission.

• Maintain organised records and escalate issues where needed.

• Work with SharePoint, Microsoft Forms, Excel, and PDFs to ensure smooth operations.

Technical Skills

• Basic knowledge of Microsoft SharePoint (training can be provided).

• Proficient in Excel (filtering, sorting, managing datasets).

• Familiar with PDF handling and document management.

• Comfortable communicating via email and phone for vendor follow-ups.

• Basic troubleshooting skills for vendor system issues.

Soft Skills & Attributes

• Strong communication and professional interpersonal skills.

• Excellent attention to detail and organisational ability.

• Proactive, self-motivated , and takes initiative.

• Problem-solving mindset and adaptable to different vendor needs.

Preferred Experience

• Experience using SharePoint, Outlook, and MS Teams .

• Previous experience in vendor management, IT support, or administrative environments would be advantageous.

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators

Ensure seamless transition and flawless service delivery

• Focus on transition with ‘Zero’ impact on service delivery
• Focus on efficiencies - leaner, greener and faster
• Focus on Process stabilization & sustained delivery
• Reducing operation costs
• Make TBP more effective
• Build effective process management system
• FTE headcount
• Revenue from the BU Vs. Target
• Gross Margin for the BU
• MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

• Deliver on client benefits through innovation and improvements
• Create plan to deliver efficiency
• Strengthen operational team as well as support functions to minimize leakages
• Partner with transformation team for value delivery
• Identify transformation opportunities where available
• Customer Satisfaction Survey results Vs. Desired
• Performance Index
• Improvement through Innovation

People management

• Engagement plan for each stage of employees
• Focus on employee training and development with regard to building domain expertise
• HIPO engagement initiatives to be reviewed regularly
• Cross training and skill enhancement for managing high influx of volume
• Support to Line HR and utilize their expertise more from a people engagement and retention perspective
• Ensure minimal staff attrition and high levels of engagement
• Employee Attrition Rate
• Employee Engagement Surveys

Provide assistance to industry and BU leadership for development of strategies for business development and process improvements. Working on Strategic Priorities such as (but not limited to):

• Look for opportunities to deliver additional savings for the clients
• Deliver operational efficiency improvements for both the call centre and Client
• Assistance in business development as and when required
• Reduction in Overheads as % of Revenues
• Participation in people development initiatives
• Process improvement
• USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery

Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS

Financial Dimensions: Managing the revenue and profitability and Value Delivery

KEY DECISIONS

Decisions you make by yourself

• Strategic improvement for process delivery
• People / management rationalization

INTERACTIONS

Internal Job Role you need to interact with internally in the organization to enable success in your day to day work

• Business HR Team
• Corporate HR for staffing, internal movement, training, learning and development
• Finance Team
• Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

• Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement

Educational Qualifications

Graduate in any field

Post graduate is preferable

Functional Skills

Experience of managing Healthcare Operation

Client relationship management

Managing large contact center

Behavioral Skills

Decisions making

Prioritization

Analytical skills

People management

Excellent communication skills

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills