65 Branch Management jobs in Johannesburg

About the Role

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader—someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures do not exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.

Job Overview

Manager, Facilities Management Operations, Cape Town and Port Elizabeth

Business Segment: Group Functions

The Operations Manager is to lead and manage the performance and delivery of the RES Commercial Facilities Management functions, together with the 3rd party Outsourced Business Partner teams in the strategic planning, execution and drive an enhanced Customer experience across the RES Commercial managed sites, across both the Cape Town and Gqeberha portfolio. This role ensures that buildings, infrastructure, and support services operate efficiently, safely, and in alignment with organisational goals and objectives with defined standards of service; this includes soft services. Drive a focus on service benchmarking, process improvement, cost reduction and innovation through the ongoing coaching and mentoring of the Facilities Management Operations team.

• National Degree in Facilities Management and Hospitality Management.
• Accreditation with Green Build Council South Africa (Accredited Professional – New and / or Existing Builds.
• Accreditation with SAFMA – South African Facilities Management Association (Accredited Facilities Professional (AFP)
• Three-year FM certification or qualification.

• Collaborate with the RES value-chain to ensure seamless service delivery. Monitor and improve client satisfaction through surveys, feedback loops, and service audits Engagement & Interaction: Frequency and quality of client interactions across managed sites.
• Resolving client complaints by restoring trust, protecting relationships, and turning a negative moment into a positive experience.
• Act as a strategic partner to Business Units to understand their space, service, and operational needs. Participate in workplace strategy planning, ensuring facilities support evolving hybrid work models, employee wellness, and productivity.
• Coordinate with IT and security teams to ensure seamless integration of building systems, access control, and smart technologies.

• Develop and implement long-term facilities strategies aligned with the business objectives and ensures provision of soft services e.g. cleaning, hygiene, pest control, office plants, garden landscaping, parking management, mail and courier management, confidential document shredding, waste management, wellness centers,hospitality and building fabric maintenance services to clients in the managed site/s,
• Execution to be undertaken through the bank’s specialist Direct and Outsourced Business Partners. Serve as the primary liaison with senior leadership, stakeholders, and external partners. Act as the Assistant to the 16.2 Assistant, Health and Safety Representative for the RES Commercial managed building. Support and implement Emergency Preparedness, Business Resilience Operating Standards, Information Risk and Incident Management.
• Monitor and manage risks related to Health, Safety & Environmental (HSE) Compliance: Implement corrective and preventive actions (ensuring all incidents are captured withing 48 hours and review and apply learning). Promote a culture of safety through training, signage, and regular safety drills and business Continuity & Emergency Preparedness: Support Business Continuity Plans (BCPs) and Emergency Response Plans (ERPs) for the managed building. Ensure the building Call Tree structure / contact details are updated at all times.
• Oversee the full lifecycle of vendor and contractor agreements—from selection and negotiation to renewal and termination
• Define and enforce SLAs for all managed outsourced services. Monitor contract performance and conduct regular audits and reviews. Identify opportunities for improved efficiency and ensure cost-effectiveness. Act as the escalation point for contractor-related issues. Build strong, collaborative relationships with key service providers

1. Mission/ Core purpose of the Job

The Business Analyst's (Limited Duration Contract) mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements. In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors. By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.

Key Mission Elements:

• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Changes in the global GSM and ICT market affects developments in future revenue environments
• Interdependency of systems and the need to understand other systems
• Changes in the business, will impact on the business plan, processes, and reporting
• High cross-functional dependency to deliver timeously
• Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance

Corporate and Investment Banking (CIB) Risk Management Graduate Programme

Job Overview

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Baker Street 30

Embark on a journey with our Corporate and Investment Banking (CIB) Risk Management Graduate Programme

At the forefront of shaping the future of Risk Management, we are committed to reducing risk while fostering innovation and excellence. Our Risk Management Graduate Programme is designed for individuals who are not only adept at mitigating risk but are also driven by curiosity, resilience, self-motivation, and a knack for creative problem-solving.

Risk Management is intricate and multi-faceted, encompassing a deep understanding of the Bank’s financial risk profile, establishing risk appetite, uncovering growth opportunities, and safeguarding the interests of our shareholders and investors. Our approach combines rigorous qualitative and quantitative analysis to ensure informed decision-making, compliance with regulations, and responsible action. We work closely with diverse sector and product segments to optimise returns while assessing a spectrum of risks including financial, economic, legal, political, regulatory, environmental, and reputational.

By joining our Risk Management graduate programme, you will gain unparalleled experience across critical areas of Corporate and Investment Banking. You will have the opportunity to engage with key businesses and transactions, working within domains such as Corporate Credit Risk, Non-Financial Risk, Real Estate Finance Credit Risk, Financial Institutions Credit Risk, Environmental, Social & Governance (ESG) Risk, Country & Sovereign Risk, Data Management, and Risk Assurance.

Why Standard Bank

“If you want to be the best, you need to learn from the best.”

Standard Bank placed 18th in the 2024 edition of Forbes' annual ranking of the World's Best Employers, a list that includes 850 top large multinational organisations. The bank emerged as the highest ranked company from Africa and ranked second in the Banking and Financial Services sector globally.

Qualifications

Post Graduate qualification (Completed or completing in 2025)

• Mathematics and Statistics
• Actuarial Science
• Financial Risk Management
• BCom Hons (Finance/Economics/Risk Management)
• BSc Hons (Environmental Science)
• PPE
• Must be a South African citizen
• Must be under 30 years of age
• Maximum of two years’ work experience
• Minimum of 65% average over all years of study

Key skills and attributes:

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making
• Curiosity and willingness to learn
• Positive attitude and self confidence

If you are ready to take on this challenge and contribute to our dynamic team, apply now and shape the future ofCIB Risk Management with us.

Corporate and Investment Banking (CIB) Risk Management Graduate Programme

Location: ZA, GP, Johannesburg, Baker Street 30

Embark on a journey with our Corporate and Investment Banking (CIB) Risk Management Graduate Programme

At the forefront of shaping the future of Risk Management, we are committed to reducing risk while fostering innovation and excellence. Our Risk Management Graduate Programme is designed for individuals who are not only adept at mitigating risk but are also driven by curiosity, resilience, self-motivation, and a knack for creative problem-solving.

Risk Management is intricate and multi-faceted, encompassing a deep understanding of the Bank’s financial risk profile, establishing risk appetite, uncovering growth opportunities, and safeguarding the interests of our shareholders and investors. Our approach combines rigorous qualitative and quantitative analysis to ensure informed decision-making, compliance with regulations, and responsible action. We work closely with diverse sector and product segments to optimise returns while assessing a spectrum of risks including financial, economic, legal, political, regulatory, environmental, and reputational.

By joining our Risk Management graduate programme, you will gain unparalleled experience across critical areas of Corporate and Investment Banking. You will have the opportunity to engage with key businesses and transactions, working within domains such as Corporate Credit Risk, Non-Financial Risk, Real Estate Finance Credit Risk, Financial Institutions Credit Risk, Environmental, Social & Governance (ESG) Risk, Country & Sovereign Risk, Data Management, and Risk Assurance.

“If you want to be the best, you need to learn from the best.”

Standard Bank placed 18th in the 2024 edition of Forbes' annual ranking of the World's Best Employers, a list that includes 850 top large multinational organisations. The bank emerged as the highest ranked company from Africa and ranked second in the Banking and Financial Services sector globally.

Post Graduate qualification (Completed or completing in 2025)

• Mathematics and Statistics
• Actuarial Science
• Financial Risk Management
• BCom Hons (Finance/Economics/Risk Management)
• BSc Hons (Environmental Science)
• PPE
• Must be a South African citizen
• Must be under 30 years of age
• Maximum of two years’ work experience
• Minimum of 65% average over all years of study

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making
• Curiosity and willingness to learn
• Positive attitude and self confidence

If you are ready to take on this challenge and contribute to our dynamic team, apply now and shape the future ofCIB Risk Management with us.