62 Assistant Manager jobs in Cape Town

We are currently recruiting for an Assistant Manager: Retail FMCG to join our dynamic team, based in Durbanville - Cape Town.

We are looking for an experienced and energetic Assistant Manager to oversee key operations and ensure the store runs smoothly and profitably. You will work closely with the Store Manager, focusing on achieving departmental targets, driving sales, and ensuring the highest standards of hygiene, customer service, and staff management.

KEY RESPONSIBILITIES

Departmental Management:

• Oversee and manage the profitability and performance of all floor departments.
• Ensure departmental targets are met and exceeded.

• Manage inventory levels to minimize shrinkage and optimize availability.
• Oversee pricing accuracy and ensure compliance with company policies.
• Maintain and manage the Point of Sales (POS) system efficiently.

• Plan, implement, and monitor promotional activities to boost sales.
• Ensure the store is visually appealing and products are merchandised effectively.

• Maintain high standards of cleanliness and organization throughout the store.
• Ensure compliance with health and safety regulations.

• Lead, motivate, and manage the performance of the store team.
• Handle scheduling, training, and development to build a high-performing workforce.
• Recruitment and Discipline staff

• Deliver exceptional customer service by addressing inquiries and resolving complaints promptly.
• Foster strong relationships with customers to encourage loyalty.

• Manage the opening and closing of the store, ensuring smooth daily operations.
• Oversee cash handling, banking, and security procedures.
• A minimum of 3-5 years experience in a retail or FMCG environment, preferably in a managerial or supervisory role.
• Strong organizational and multitasking skills.
• Excellent leadership abilities with a focus on team development.
• Customer-oriented mindset with a commitment to delivering outstanding service.
• Proficiency in retail systems, including Point of Sales (POS).
• A Diploma or Degree in Business, Retail Management, or a related field is advantageous.

“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.

• The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
• Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
• This information is given to us, by you, voluntarily and of your own free will.
• If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
• In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
• You have the right to access this information while in our possession and make corrections if necessary.
• You have the right to lodge a complaint via email with the office of the Information Regulator, at , if you are unhappy with the manner in which we deal with your information.

We are currently recruiting for an Assistant Manager: Retail FMCG to join our dynamic team, based in Durbanville - Cape Town.

We are looking for an experienced and energetic Assistant Manager to oversee key operations and ensure the store runs smoothly and profitably. You will work closely with the Store Manager, focusing on achieving departmental targets, driving sales, and ensuring the highest standards of hygiene, customer service, and staff management.

KEY RESPONSIBILITIES

Departmental Management:

• Oversee and manage the profitability and performance of all floor departments.
• Ensure departmental targets are met and exceeded.

• Manage inventory levels to minimize shrinkage and optimize availability.
• Oversee pricing accuracy and ensure compliance with company policies.
• Maintain and manage the Point of Sales (POS) system efficiently.

• Plan, implement, and monitor promotional activities to boost sales.
• Ensure the store is visually appealing and products are merchandised effectively.

• Maintain high standards of cleanliness and organization throughout the store.
• Ensure compliance with health and safety regulations.

• Lead, motivate, and manage the performance of the store team.
• Handle scheduling, training, and development to build a high-performing workforce.
• Recruitment and Discipline staff

• Deliver exceptional customer service by addressing inquiries and resolving complaints promptly.
• Foster strong relationships with customers to encourage loyalty.

• Manage the opening and closing of the store, ensuring smooth daily operations.
• Oversee cash handling, banking, and security procedures.
• A minimum of 3-5 years experience in a retail or FMCG environment, preferably in a managerial or supervisory role.
• Strong organizational and multitasking skills.
• Excellent leadership abilities with a focus on team development.
• Customer-oriented mindset with a commitment to delivering outstanding service.
• Proficiency in retail systems, including Point of Sales (POS).
• A Diploma or Degree in Business, Retail Management, or a related field is advantageous.

“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.

• The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
• Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
• This information is given to us, by you, voluntarily and of your own free will.
• If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
• In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
• You have the right to access this information while in our possession and make corrections if necessary.
• You have the right to lodge a complaint via email with the office of the Information Regulator, at , if you are unhappy with the manner in which we deal with your information.

Assistant Manager Finance page is loadedAssistant Manager Finance Apply remote type Hybrid locations Cape Town, Pier Place time type Full time posted on Posted 30+ Days Ago job requisition id JR-0009846

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Assistant Manager Finance

Key responsibilities

The brief description outlined above will involve the following specific duties:

Skills / experience

Recently qualified CA (SA) with:

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

SA Metal Group requires committed, hardworking and motivated individual to join their Production team as an Assistant Manager in the Production Department. The successful applicant will be responsible for providing a professional, efficient and accurate service to management by ensuring that materials are processed correctly as well as manage the daily operations of the Production department including but not limited to the supervision of the staff as well as the health and safety requirements within the department. This position will report to the Production Manager.

JOB DESCRIPTION

The Assistant Manager’s primary purpose is to provide management support within the Production department. To manage employees and various operations within the department. The following tasks will include, but are not limited to:

Responsibilities (NOT limited to the below)

• Manage timesheet and attendance records.
• Motivates team.
• Ensures resources are used effectively so that maximum productivity is achieved.
• Ensure that all machinery and equipment are checked to be safe and in good working order.
• Report all faults to the necessary departments.
• Planning of daily commodoties.
• Ensure that correct standard operating procedures are adhered to.

• eessureng lowbed to transport machinerysafety and booking of transport.
• ire extinguishers can be used. ThIdentifying the need for preventative maintenance of the machines within the department.
• Plans processing of material for particular requirements.
• Attends meetings (Safety & Production).
• Facilitates Health & Safety Toolbox Talks.
• PPE – Ensure that all PPE regulations are adhered to before work begins.
• Adheres to Health & Safety Regulations in terms of the Safety file for the department.
• Ensures that all Employees’ Written Task Procedures are up to date and that they have been explained by the Manager and that Employee understands the contents thereof.
• Ensures that operators have the necessary Licenses & permits where necessary.
• Ensure that general housekeeping is attended to.

QUALIFYING EXPERIENCE

• Grade 12 certificate or equivalent
• 2 – 5 years supervisory experience
• Knowledge of maintenance planning
• Knowledge of production planning
• Knowledge of Health and Safety regulations
• Willingness to work overtime and night shift as and when required
• Previous experience in a physically demanding working environment would be advantageous

QUALIFYING ATTRIBUTES

• Committed, hardworking and self-motivated
• Strong interpersonal skills
• Ability to work under challenging conditions
• Sound communication skills (understand, read and write English)
• Must be prepared to work overtime when required
• Time management and organizational skills
• Display a professional work approach
• Ability to work independently and within a team
• Excellent standards in execution

Assistant Manager Finance page is loaded Assistant Manager Finance Apply remote type Hybrid locations Cape Town, Pier Place time type Full time posted on Posted 30+ Days Ago job requisition id JR-0009846

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Assistant Manager Finance

Key responsibilities

The brief description outlined above will involve the following specific duties:

Skills / experience

Recently qualified CA (SA) with:

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Location: Cape Town, Apex House

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: JR-0007592

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

Role Summary:

We are seeking an Assistant Manager, reporting to a Manager within the Alternative Asset Services Division of Apex, to have responsibility for the administration and overseeing the accounting of a client portfolio. This includes the development and mentoring of junior team members and providing the highest quality of customer service. You will work closely with the lead relationship manager and Director to provide quality and efficient services to all customers within the portfolio.

Key Responsibilities:

• Manage a client portfolio including all aspects of administration and overseeing the accounting aspects.
• Supervise and mentor junior staff members, some of whom would typically be studying towards professional qualifications.
• Work with the Manager and Director to ensure the planning, coordination, and completion of NAVs.
• Prepare management reporting and statutory reporting of corporate entities to ensure compliance with all accounting and regulatory obligations.
• Prepare and implement entity customer-specific procedures in relation to the administration and reporting requirements.
• Act as point of contact with auditors in respect of planning and coordinating audits.
• Ensure reporting complies with entity and statutory requirements including local law, relevant GAAP or IFRS.
• Manage client responsibilities effectively.

Skills / Experience:

• Professional qualification – CA(S) or equivalent.
• Minimum one year post-articles experience.
• Minimum of 3 years’ experience in the fund industry.
• Excellent communication and organization skills.
• Knowledge of legal and regulatory requirements, e.g., Anti-Money Laundering laws.
• Good analytical and problem-solving skills.
• Excellent interpersonal and teamwork skills.
• Ability to prioritize work and meet strict deadlines.
• Motivated and driven.
• Fund-related accounting experience will be an advantage.
• Knowledge of Private Debt, Capital Markets, Real Assets, or Private Equity will be a distinct advantage.

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset servicing industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross-asset-class platform which supports the entire value chain.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech-enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms.

Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues, and approachable leaders.

Being responsible for producing financial statements, NAV Valuationsand management accounts for an allocated portfolio of clients within the FundAccounting team in accordance with the most relevant accounting standards andclient driven requirements. Provides support to the Team Manager in managingthe team resources (has direct reports), allocating tasks, reviewing paymentsas an authorised ‘’A’’ signatory and monitoring client service levels forreporting purposes.

MAIN RESPONSIBILITIES AND DUTIES

• Manage, monitor and supervise allocated resources (Direct reports) within the team to ensure the financial statements, management accounts and other financial related information are produced within the set deadlines (regulatory & other) and agreed service delivery levels.
• Allocate tasks and resources within the team and support the Manager to manage; coach and performance manage staff members to ensure that the team is functioning as a cohesive unit and achieving all the team deadlines.
• Review and monitor works performed by other staff members to ensure constructive coaching and feedback can be provided. Assist team members, provide training to new members of staff when required and promote knowledge sharing within the team to ensure the team works as a cohesive unit.
• Schedule and organise training of the team on accounting issues and new updates to accounting standards to ensure the quality levels within the team is maintained and no errors are repeated or made going forward.
• Support any appointed 3rd party income tax consultants with financial info. Ensure timely submission and zero tolerance for missed deadlines.
• Liaise with the client where appropriate to discuss financial statements/reports, resolve any issues or discuss fees.
• Billing – monitor recoverability of time spent on each task undertaken, tailoring the approach to a specific job where possible to ensure minimal write off of time and maintaining divisional KPI’s. Liaison/discussion with Client Director as to time spent (incl reasons therefore) and possible margin improvement going forward. Where applicable approve fee notes produced by assistant accounts officers. Prepare fee quotes for onward sign off by Manager.
• Monitoring of service levels in accordance with SLA’s and KPI’s & preparation of monthly reporting and other admin team functions.
• Actively and continually manage, identify and report high risk areas and gaps within the allocated Clients processes to ensure the identification and escalation of risks.
• To project manage the client audit process according to an agreed timetable to ensure all parties are delivering as agreed and the manager is kept informed of any obstacles and/or delays.
• Continually build on service excellence and promote strong client relationships.
• Quickly and diligently address client queries and questions ensuring resolution thereof. Ensure no queries or issues result in an error, breach (late filing/missing a regulatory deadline) or client dissatisfaction.
• Establish relationships with new clients (for all new client mandates obtained) and maintain if not enhance the level of service. Build relationship and report with colleagues in the SA office and other jurisdictions and contribute to the overall cohesiveness of the Fund Admin business unit.
• Schedule pre and post audit meetings to discuss audit planning, comments and recommendations as well as any post audit adjustments to be made to valuations to ensure the audit process is completed as per the timetable.
• Actively participate in ensuring all processes and procedures are properly documented and adhered to within the allocated team to ensure no account errors occur and the team has latency in place.
• Manage and investigate errors, complete the required JTC error reporting process and implement the required remedial action to ensure the error is not repeated.
• Participate actively in projects, specifically risk reduction and efficiency gain projects relevant to the related fund admin teams to ensure the successful implement and completion of the specific Fund Admin project actions and timelines.
• To successfully migrate new clients onto the JTC platform as part of any new mandates obtained and ensure fully operational. Onboard all new business in a timeous and effective way.
• Be able to react positively to feedback and thus propose improvements to accounting process and client matters if required.
• An ability to take responsibility, prioritise, use initiative, find solutions, display assertiveness and decisiveness.
• A flexible approach to work, an ability to organise self and others and enjoy a busy and challenging working environment.

ESSENTIAL REQUIREMENTS

• Member of a professional body such as CA (SA) / ACCA / CIMA a prerequisite.
• Good accounting and investment industry product knowledge.
• Minimum of 3 – 5 years PQE working experience within the finance/investment funds administration industry or related experience.
• Demonstrates consolidated role-specific technical knowledge sufficient for the Assistant Manager level.
• Manages and prioritises portfolio of complex work independently, requiring minimal technical guidance.
• Identifies and engages (with Manager on occasion) with new business opportunities and increased efficiencies.
• Confident covering line manager responsibilities in their absence, including managing team and delegating tasks.
• Involved in certain areas of the Project management of new take-ons and client migrations from start to finish (this includes working with various Project streams and departments).
• Offers ongoing support to line manager with team goals.
• Continually meets expectations re. goals and supports departmental Key Performance Indicators (KPI’s).
• Developing mentoring and coaching skills with less experienced colleagues.
• Written and verbal communication is clear and concise and demonstrates considerable understanding of client structure / departmental context.
• Builds professional, mature working relationship with clients/ intermediaries. Manages expectations and focus on relationship building.
• Sound awareness of risk factors and processes connected with new/ existing work and offers solutions.
• Increased accountability with regards to decision making e.g. signatory on correspondence.
• Demonstrates commercial awareness regarding time and time recording and efficiencies on jobs.
• Exposure / experience to checking and supervising the work of others.
• Ability to produce work accurately, on time and sometimes under pressure.
• Good technical knowledge of jurisdictional accounting standards as well as IFRS.
• Attention to detail and pro-active nature.
• Enjoy working in a team.
• Good knowledge of Word and Excel.
• Strong systems aptitude.
• Strong communicator – both written and verbal.
• Able to manage own time and projects.
• Display entrepreneurial insight and skills in culture creation.
• Mature, credible and comfortable in dealing with a cross section of clientele and staff.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

Stay up to date with expert insights, latest updates and exclusive content.

JTC Group Cape Town, Western Cape, South Africa

Join to apply for the Assistant Manager - Fund Services role at JTC Group

JTC Group Cape Town, Western Cape, South Africa

1 week ago Be among the first 25 applicants

Join to apply for the Assistant Manager - Fund Services role at JTC Group

PURPOSE OF JOB

Being responsible for producing financial statements, NAV Valuations and management accounts for an allocated portfolio of clients within the Fund Accounting team in accordance with the most relevant accounting standards and client driven requirements. Provides support to the Team Manager in managing the team resources (has direct reports), allocating tasks, reviewing payments as an authorised ‘’A’’ signatory and monitoring client service levels for reporting purposes.

EMPLOYMENT TYPE: Permanent

DEPARTMENT: Fund Services

DIVISION: Institutional Client Services

WORKPLACE STRUCTURE: Hybrid

Role Overview

PURPOSE OF JOB

Being responsible for producing financial statements, NAV Valuations and management accounts for an allocated portfolio of clients within the Fund Accounting team in accordance with the most relevant accounting standards and client driven requirements. Provides support to the Team Manager in managing the team resources (has direct reports), allocating tasks, reviewing payments as an authorised ‘’A’’ signatory and monitoring client service levels for reporting purposes.

Main Responsibilities And Duties

• Manage, monitor and supervise allocated resources (Direct reports) within the team to ensure the financial statements, management accounts and other financial related information are produced within the set deadlines (regulatory & other) and agreed service delivery levels.
• Allocate tasks and resources within the team and support the Manager to manage; coach and performance manage staff members to ensure that the team is functioning as a cohesive unit and achieving all the team deadlines.
• Review and monitor works performed by other staff members to ensure constructive coaching and feedback can be provided. Assist team members, provide training to new members of staff when required and promote knowledge sharing within the team to ensure the team works as a cohesive unit.
• Schedule and organise training of the team on accounting issues and new updates to accounting standards to ensure the quality levels within the team is maintained and no errors are repeated or made going forward.
• Support any appointed 3rd party income tax consultants with financial info. Ensure timely submission and zero tolerance for missed deadlines.
• Liaise with the client where appropriate to discuss financial statements/reports, resolve any issues or discuss fees.
• Billing – monitor recoverability of time spent on each task undertaken, tailoring the approach to a specific job where possible to ensure minimal write off of time and maintaining divisional KPI’s. Liaison/discussion with Client Director as to time spent (incl reasons therefore) and possible margin improvement going forward. Where applicable approve fee notes produced by assistant accounts officers. Prepare fee quotes for onward sign off by Manager.
• Monitoring of service levels in accordance with SLA’s and KPI’s & preparation of monthly reporting and other admin team functions.
• Actively and continually manage, identify and report high risk areas and gaps within the allocated Clients processes to ensure the identification and escalation of risks.
• To project manage the client audit process according to an agreed timetable to ensure all parties are delivering as agreed and the manager is kept informed of any obstacles and/or delays.
• Continually build on service excellence and promote strong client relationships.
• Quickly and diligently address client queries and questions ensuring resolution thereof. Ensure no queries or issues result in an error, breach (late filing/missing a regulatory deadline) or client dissatisfaction.
• Establish relationships with new clients (for all new client mandates obtained) and maintain if not enhance the level of service. Build relationship and report with colleagues in the SA office and other jurisdictions and contribute to the overall cohesiveness of the Fund Admin business unit.
• Schedule pre and post audit meetings to discuss audit planning, comments and recommendations as well as any post audit adjustments to be made to valuations to ensure the audit process is completed as per the timetable.
• Actively participate in ensuring all processes and procedures are properly documented and adhered to within the allocated team to ensure no account errors occur and the team has latency in place.
• Manage and investigate errors, complete the required JTC error reporting process and implement the required remedial action to ensure the error is not repeated.
• Participate actively in projects, specifically risk reduction and efficiency gain projects relevant to the related fund admin teams to ensure the successful implement and completion of the specific Fund Admin project actions and timelines.
• To successfully migrate new clients onto the JTC platform as part of any new mandates obtained and ensure fully operational. Onboard all new business in a timeous and effective way.
• Be able to react positively to feedback and thus propose improvements to accounting process and client matters if required.
• An ability to take responsibility, prioritise, use initiative, find solutions, display assertiveness and decisiveness.
• A flexible approach to work, an ability to organise self and others and enjoy a busy and challenging working environment.
  
  

• Suitable accounting qualification a pre-requisite (e.g. BCom / BAcc / BTech / B Bus Sci or equivalent degree).
• Member of a professional body such as CA (SA) / ACCA / CIMA a prerequisite.
• Good accounting and investment industry product knowledge.
• Minimum of 3 - 5 years PQE working experience within the finance/investment funds administration industry or related experience.
• Demonstrates consolidated role-specific technical knowledge sufficient for the Assistant Manager level.
• Manages and prioritises portfolio of complex work independently, requiring minimal technical guidance.
• Identifies and engages (with Manager on occasion) with new business opportunities and increased efficiencies.
• Confident covering line manager responsibilities in their absence, including managing team and delegating tasks.
• Involved in certain areas of the Project management of new take-ons and client migrations from start to finish (this includes working with various Project streams and departments).
• Offers ongoing support to line manager with team goals.
• Continually meets expectations re. goals and supports departmental Key Performance Indicators (KPI’s).
• Developing mentoring and coaching skills with less experienced colleagues.
• Written and verbal communication is clear and concise and demonstrates considerable understanding of client structure / departmental context.
• Builds professional, mature working relationship with clients/ intermediaries. Manages expectations and focus on relationship building.
• Sound awareness of risk factors and processes connected with new/ existing work and offers solutions.
• Increased accountability with regards to decision making e.g. signatory on correspondence.
• Demonstrates commercial awareness regarding time and time recording and efficiencies on jobs.
• Exposure / experience to checking and supervising the work of others.
• Ability to produce work accurately, on time and sometimes under pressure.
• Good technical knowledge of jurisdictional accounting standards as well as IFRS.
• Attention to detail and pro-active nature.
• Enjoy working in a team.
• Good knowledge of Word and Excel.
• Strong systems aptitude.
• Strong communicator – both written and verbal.
• Able to manage own time and projects.
• Display entrepreneurial insight and skills in culture creation.
• Mature, credible and comfortable in dealing with a cross section of clientele and staff.
• Ability to mentor and coach.
• Excellent numeracy skills.
• Attention to detail.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Sales

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• Ensure the best use of systems and technology to deliver effectively and efficiently.

• A Matric/Grade 12 Certificate

• 2 years of experience as a call center team leader
• Telecoms experience preferred