96 Assistant Manager jobs in Cape Town

Overview

We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive operational efficiency and performance are key to success in this role.

Education & Specific Training

• Matric equivalent qualification (essential).

Work Experience

• Minimum of 3-5 years of experience in workforce management or a similar operations role,
• 2-3 years in a leadership capacity as an WFM Lead/Assistant Manager or similar position.
• BPO experience would be advantageous

Team Leadership & Development:

• Lead, mentor, and support a team of WFM analysts to ensure optimal performance and high service delivery standards.
• Conduct regular performance reviews, provide constructive feedback, and foster continuous learning and development within the team.

Forecasting & Scheduling:

• Oversee the creation of accurate staffing forecasts based on historical data, business trends, and seasonal demands.
• Ensure effective scheduling of resources that balance client needs with operational efficiency.

Real-Time Management:

• Monitor real-time data, adjusting schedules as necessary to maintain service levels.
• Collaborate with operations teams to manage break schedules, shift changes, and absence coverage to minimize disruptions.

Reporting & Analysis:

• Generate and analyze workforce management reports, identifying trends, performance gaps, and areas for improvement.
• Provide data-driven insights and actionable recommendations to leadership to enhance performance and operational efficiency.

Process Improvement:

• Continuously evaluate processes and systems, recommending and implementing improvements to enhance team performance, service levels, and customer satisfaction.
• Maintain and refine WFM strategies in alignment with company goals and objectives.

Collaboration & Communication:

• Work closely with cross-functional departments, including operations, HR, and IT, to ensure seamless execution of workforce management processes.
• Act as a liaison between the WFM team and senior management, keeping leadership informed of key performance metrics and operational challenges.

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Skills / experience Recently qualified CA (SA) with: ■ Audit training experience at an audit firm. ■ CA(SA) ■ Strong Microsoft Excel, Word and PowerPoint usage. ■ Willingness to learn and develop. ■ Organised and attention to detail. ■ The ability to work independently as well as in teams within other areas of the Finance group. ■ Strong communication skills.

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

1. Manages and oversees a team of call center agents.
2. Motivates and supports agents through feedback and communication.
3. Measures KPI’s like inbound calls, call waiting, and call abandonment.
4. Assists with taking agents’ calls if they can’t handle the workload.
5. Improves quality of results by recommending changes.
6. Provides product/service information by answering questions and offering assistance.
7. Keep track of employee attendance, and make sure work procedures are complied with.
8. Assist in hiring and onboarding new employees.
9. Prepares monthly and annual performance reports.
10. Creates targets and goals for improvement.

1. Grade 12
2. Travel Background essential
3. GDS or similar system knowledge

Assistant Manager Finance page is loadedAssistant Manager Finance Apply remote type Hybrid locations Cape Town, Pier Place time type Full time posted on Posted 30+ Days Ago job requisition id JR-

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Assistant Manager Finance

Key responsibilities

The brief description outlined above will involve the following specific duties:

Skills / experience

Recently qualified CA (SA) with:

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Job Title: Quality Control Assistant Manager
Location: Woodstock
Reports to: Quality Control (QC) Manager

Position Overview

Stingray is seeking a proactive and detail-oriented Quality Control Assistant Manager to support the QC Manager in overseeing all quality assurance activities. This role involves taking ownership of assigned tasks from start to completion, ensuring departmental processes are adhered to, managing administrative functions, and driving continuous improvement initiatives. The position requires strong organisational skills, analytical thinking, and the ability to work collaboratively with internal teams and suppliers.

Key Responsibilities

1. Departmental Administration & Management Support

• Manage the administrative functions of the QC department, ensuring accurate record-keeping, filing, and reporting.
• Take full-circle responsibility for delegated tasks from the QC Manager.
• Ensure all processes and procedures are followed consistently across the department.

1. Reporting & Data Analysis

• Compile and analyse QC data to produce clear, accurate reports for management.
• Monitor and track quality performance metrics.
• Identify trends, recurring issues, and potential areas for improvement.

1. Supplier Engagement & Follow-Up

• Liaise with suppliers to address quality issues, provide feedback, and track resolution progress.
• Follow up on outstanding supplier actions to ensure compliance with quality standards.
• Maintain strong supplier relationships to support quality objectives.

1. Research & Process Improvement

• Conduct research on materials, products, and industry best practices to support quality improvements.
• Make recommendations for more efficient working practices and systems.
• Support the implementation of process enhancements and efficiency initiatives.

1. Operational Flexibility

• Work closely with the QC Manager to ensure department objectives are met.
• Be available to work late on occasion, as operational requirements dictate.

Required Skills & Experience

• Minimum 3 years’ experience in quality control, quality assurance, or a related field, preferably in a manufacturing or production environment.
• Strong administrative and organisational skills with attention to detail.
• Proficient in report writing and data analysis.
• Excellent communication and interpersonal skills for supplier and internal liaison.
• Ability to manage multiple priorities and work under pressure.
• Demonstrated ability to take initiative and follow tasks through to completion.

Key Competencies

• Detail Orientation – Meticulous approach to quality control and documentation.
• Accountability – Takes ownership of tasks and ensures successful delivery.
• Problem-Solving – Able to identify and implement practical solutions.
• Process Improvement Mindset – Proactively seeks ways to increase efficiency and effectiveness.
• Team Collaboration – Works well with cross-functional teams to achieve quality goals.

Working Conditions

• Primarily office and production floor environment.
• Occasional late work hours required.
• Full-time position with potential for growth within the quality management function.

Join to apply for the Assistant Manager - Company Secretary role at Apex Group Ltd .

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business reaches globally, services locally and provides cross-jurisdictional capabilities, with around 13,000 employees across 112 offices worldwide. We focus on delivering value to clients with energy and passion, and our culture supports growth, development and innovation.

Take the lead and we’ll give you the support you need to be at the top of your game. We offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

To liaise with and support the Client Directors and Assistant Client Directors in Jersey with the administration and management of their portfolios of trust structures and other corporate entities, in accordance with the relevant documentation and all new and amended legislation, case law and practice regulations.

• Building a detailed understanding of client portfolios, entity specific requirements and applicable statutory regulations/requirements and act as a source of guidance to other team members


• Work with team manager, client directors and assistant client directors to ensure the planning, coordination and completion of all regulatory obligations and client agreed deliverables within strict deadlines for the portfolio of entities are met


• Assist with arranging income and capital distributions to beneficiaries and correctly document the same


• Check if tax calculations have been done and are on record


• Maintain and monitor diary notes and workflows


• Prepare and maintain accurate trust and entity summaries


• Deal with the termination/exiting of trusts and other corporate entities


• Ensure service delivered meets company policy and/or service level agreement


• Participate and provide support to all new business activities


• Contribute to any relevant tasks arising out of on-going projects


• Ensure that the client information is accurate at all times


• Provide accurate and timely monthly reports of key management information to Management or as required


• Manage and supervise a number of administrators and trainee administrators who would typically be studying towards professional qualifications and oversee and review team adherence to internal policies, controls and systems, including meeting any internal deadlines


• Review minutes/records prepared by administrators and trainee administrators


• Act as point of contact with client directors, assistant client directors and intermediaries such as lawyers, auditors, bankers and investment managers as required


• Establish, build and maintain strong relationships and networks with both internal, cross jurisdictional and external contacts


• Build key relationships with client directors and assistant client directors in Jersey, ensuring the team responds swiftly to requests and manage expectations


• Contribute to the overall management of the team and business


• Report any identified issues and risks, including legal/regulatory matters and client complaints, to senior management promptly


• Ensure that all compliance and mandatory training is completed within required timescales


• To act in accordance with all legal and regulatory requirements affecting the Company and ensuring that actions comply with both departmental procedures and this job description

• Professional qualifications – LLB, BCom LLB and Admitted Attorney


• 5 years of relevant industry/specialist experience in administration of trusts and working with corporate entities such as companies


• Has sound technical knowledge of their respective field


• Excellent attention to detail and high levels of accuracy


• Excellent communication and organization skills


• Learn and understand various jurisdictions legal and regulatory requirements, over time


• Act as a point of contact with internal or external stakeholders


• The jobholder will be required to assist in the administration of various portfolios of corporate entities


• and requires a combination of accounting, taxation, legal, investment, and commercial experience


• Ability to motivate and influence a team


• High level of managerial skills


• Should be fluent in English and attend to all correspondence in English

• Mid-Senior level

• Full-time

• Administrative

Overview

The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign.

Qualifications and Experience

• 2/3 Years’ experience as an Operations Assistant Manager/ Operations Manager within the BFSI sector.
• Proven experience in management of a Financial/Regulated/contact center
• Experience in KPI Management
• Matric/ Equivalent

Main Responsibilities (but not limited to)

• Analyze and maintain all Service Level agreements; implement improvement plans as needed
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirement)
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
• Conduct scheduled reviews with The Client on performance delivery and mitigate the consequences of any service level or KPI failures by means of remedial measures within timelines agreed by The Client.
• Create and maximize the relationship with The Client.
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and The Client to define action plans that resolve issues and drive continuous improvement.
• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements.
• Attend business reviews with the Client.
• Effectively manage a team of team leaders.

Competencies & Skills Required

• Solid understanding of how Quality can influence achievement of business objectives
• Have an excellent command of the English language
• Strong motivational skills to develop people’s attitudes and skills
• Excellent communication skills to impart knowledge and information
• Committed, enthusiastic, positive and resilient
• Able to cope in a high-pressure environment
• Comfortable with adapting to fast paced change
• Ability to troubleshoot and solve problems through data analysis

Assistant Manager - Company Secretary page is loadedAssistant Manager - Company Secretary Apply remote type Onsite locations Cape Town, Apex House time type Full time posted on Posted 6 Days Ago time left to apply End Date: October 3, 2025 (30+ days left to apply) job requisition id JR-

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role
To liaise with and support the Client Directors and Assistant Client Directors in Jersey with the administration and management of their portfolios of trust structures and other corporate entities, in accordance with the relevant documentation and all new and amended legislation, case law and practice
regulations.

Key Responsibilities:

• Building a detailed understanding of client portfolios, entity specific requirements and applicable statutory regulations/requirements and act as a source of guidance to other team members;
• Work with team manager, client directors and assistant client directors to ensure the planning, coordination and completion of all regulatory obligations and client agreed deliverables within strict deadlines for the portfolio of entities are met;
• Assist with arranging income and capital distributions to beneficiaries and to correctly document the same;
• Check if tax calculations have been done and are on record;
• Maintain and monitor diary notes and workflows;
• Prepare and maintain accurate trust and entity summaries;
• Deal with the termination/exiting of trusts and other corporate entities;
• To ensure service delivered meets company policy and/or service level agreement;
• Participate and provide support to all new business activities;
• Contribute to any relevant tasks arising out of on-going projects;
• Ensure that the client information is accurate at all times;
• Provide accurate and timely monthly reports of key management information to Management or as required;
• Manage and supervise a number of administrators and trainee administrators who would typically be studying towards professional qualifications and oversee and review team adherence to internal policies, controls and systems, including meeting any internal deadlines;
• Review minutes/records prepared by administrators and trainee administrators;
• Act as point of contact with client directors, assistant client directors and intermediaries such as lawyers, auditors, bankers and investment managers as required;
• Establish, build and maintain strong relationships and networks with both internal, cross jurisdictional and external contacts;
• Build key relationships with client directors and assistant client directors in Jersey, ensuring the team responds swiftly to requests and manage expectations;
• Contribute to the overall management of the team and business;
• Report any identified issues and risks, including legal/regulatory matters and client complaints, to senior management promptly;
• Ensure that all compliance and mandatory training is completed within required timescales;
• To act in accordance with all legal and regulatory requirements affecting the Company and ensuring that actions comply with both departmental procedures and this job description.

Skills & Experience:

• Professional qualifications – LLB, BCom LLB and Admitted Attorney.
• 5 years of relevant industry/specialist experience in administration of trusts and working with corporate entities such as companies;
• Has sound technical knowledge of their respective field;
• Excellent attention to detail and high levels of accuracy;
• Excellent communication and organization skills;
• Learn and understand various jurisdictions legal and regulatory requirements, over time;
• Act as a point of contact with internal or external stakeholders;
• The jobholder will be required to assist in the administration of various portfolios of corporate entities;
• and requires a combination of accounting, taxation, legal, investment, and commercial experience;
• Ability to motivate and influence a team;
• High level of managerial skills;
• Should be fluent in English and attend to all correspondence in English.

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.