Customer Service Consultant

Centurion, Gauteng Hello Group

Posted 1 day ago

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Job Description

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department . The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers
  • Onsite Barista - Because life’s too short for bad coffee!
  • Exciting Team Events - Work hard, play harder!
  • Teambuilding Activities - Get to know your teammates beyond the screen!
  • A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
  • A Top-Notch Office Space - Where inspiration meets innovation.
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IT Customer Service Co-ordinator

Centurion, Gauteng WeBuyCars

Posted 8 days ago

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Job title : IT Customer Service Co-ordinator

Job Location : Gauteng, Centurion Deadline : July 11, 2025 Quick Recommended Links

  • Jobs by Location
  • Job by industries

Role Overview :

  • We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensure that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation. You’ll be a key part of our IT team, ensuring that projects are completed on time and the right people are in the right place.

Key Responsibilities :

  • Coordinate and schedule IT resources for various internal and external projects.
  • Manage and maintain calendars, appointments, and project timelines.
  • Assist with administrative tasks such as documentation, reporting, and procurement.
  • Collaborate with IT and project teams to ensure effective resource allocation.
  • Track and maintain inventory of IT assets and manage purchase orders.
  • Support the IT department with ad-hoc tasks and ensure all systems run smoothly.
  • Foster a culture of collaboration, problem-solving, and continuous improvement within the team.

Requirements :

  • Proven experience in an administrative or scheduling role, ideally within an IT or technical environment.
  • ITIL 4 Certification will be an advantage
  • Excellent organizational skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in Microsoft 365 and other service desk tools.
  • A proactive attitude and the ability to work independently.
  • Strong problem-solving skills and the ability to think on your feet.

What We Offer :

  • A dynamic and innovative working environment where your contributions matter.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team culture focused on helping each other and the community.
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Customer Service Experience Lead (Hospitality)

Centurion, Gauteng Dante Personnel

Posted 1 day ago

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Job Description

Minimum requirements:
  • Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
  • 5+ years experience in national training, customer experience, or service excellence roles
  • Lead, inspire, and manage a national team of 8 training and service professionals
  • Align team objectives with business strategy and EXCO directives
  • Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
  • Foster collaboration between regional trainers, managers, and support teams to ensure consistency
  • Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
  • Conduct gap analyses to identify training needs and implement new programs
  • Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
  • Provide coaching support for managers and leaders to reinforce service standards
  • Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
  • Lead the national complaints and customer feedback program, ensuring timely resolution
  • Identify trends and design training or service improvements to address recurring issues
  • Develop service recovery strategies that build loyalty and protect brand reputation
  • Promote a customer-first culture that permeates every store
  • Partner with cross-functional teams to create and deliver customer experience initiatives
  • Implement service audits and mystery shopper programs to monitor quality
  • Launch reward and recognition programs tied to service excellence KPIs
  • Benchmark against global service standards to drive continuous improvement
  • Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
  • Present insights, gap analyses, and improvement recommendations at board level
  • Manage the national service training budget and ensure cost-effective implementation
  • Ensure consistent rollout of training and service initiatives nationwide

Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes
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It customer service co-ordinator

Centurion, Gauteng WeBuyCars

Posted today

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Job Description

permanent
Job title : IT Customer Service Co-ordinator Job Location : Gauteng, Centurion Deadline : July 11, 2025 Quick Recommended Links Jobs by Location Job by industries Role Overview : We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensure that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation. You’ll be a key part of our IT team, ensuring that projects are completed on time and the right people are in the right place. Key Responsibilities : Coordinate and schedule IT resources for various internal and external projects. Manage and maintain calendars, appointments, and project timelines. Assist with administrative tasks such as documentation, reporting, and procurement. Collaborate with IT and project teams to ensure effective resource allocation. Track and maintain inventory of IT assets and manage purchase orders. Support the IT department with ad-hoc tasks and ensure all systems run smoothly. Foster a culture of collaboration, problem-solving, and continuous improvement within the team. Requirements : Proven experience in an administrative or scheduling role, ideally within an IT or technical environment. ITIL 4 Certification will be an advantage Excellent organizational skills and attention to detail. Strong communication skills, both written and verbal. Ability to multitask and prioritize in a fast-paced environment. Proficiency in Microsoft 365 and other service desk tools. A proactive attitude and the ability to work independently. Strong problem-solving skills and the ability to think on your feet. What We Offer : A dynamic and innovative working environment where your contributions matter. Opportunities for professional growth and development. A supportive and collaborative team culture focused on helping each other and the community. #J-18808-Ljbffr
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Customer Service Manager (Energy Storage & Power Solutions)

Centurion, Gauteng Prosperitas Personnel

Posted 22 days ago

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Introduction

Our client is an international giant within theEnergy Storage & Power Solutions industry.

They arelooking for a highly skilled and driven After-Sales / Customer Service Manager to lead their team.

This key role will be responsible for ensuring outstanding support to both internal and external customers, while maintaining operational excellence across service delivery, technical coordination, and administrative processes.

Duties & Responsibilities

  • Prepare accurate service quotes and tenders on time.

  • Client relationship management.

  • Ensure high customer satisfaction through clear communication and efficient service.

  • Lead and manage the Service department independently.
  • Oversee technical and admin teams for installations, servicing, and commissioning.

  • Collaborate with engineering, production, and sales teams.

  • Develop and maintain service documentation and safety files.

  • Manage CRM, planning tools, and documentation systems.

  • Complete and submit all required internal and external reports.

  • Implement and refine processes to improve service efficiency.

Desired Experience & Qualification

  • 6 - 8 years relevant experience
  • Proven managerial competencies
  • Proven experience in drafting quotes and tenders
  • BSc, BTech or Ndip in Electrical Engineering (advantageous)
  • Pr Eng or Pr Tech or Pr Techni qualification will be advantageous

Package & Remuneration

R 800 000 - R 1.2 mil per annum (depending on experience and qualifications)

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Data Entry Specialist (Office-based)

Pretoria, Gauteng Outsourced

Posted 8 days ago

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Get AI-powered advice on this job and more exclusive features.

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila

Job Description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila

Position Purpose: Providing support to assist the Sales Support and Settlements team with the origination of Equipment Finance transactions. To ensure a high level of data quality for all new customers and maintain and update data as required.

Responsible For

  • Perform accurate and complete data when verifying an application and entering details into relevant systems and CRM.
  • Supporting our sales, credit, and settlement teams when retrieving information required and facilitating the settlement of new business.
  • Reviewing new client documentation to ensure that it is accurately prepared and executed.
  • Achieving target outcomes while professionally.
  • Developing a full understanding of the company's product and service offerings
  • Ad Hoc tasks deemed necessary to effectively complete your role.
  • Completed all regulatory and compliance training as required.
  • Have reported all incidents and breaches within required timeframes and to the required standard.
  • Adhered to all relevant company policies and procedures.
  • Complied with all Regulatory and Compliance obligations.

Skills, Experience And Knowledge

  • Degree in business or related field is desirable but not necessary.
  • Confident written English communication skills
  • Ability to use a CRM/Microsoft Office suite.
  • Experience in data entry and proficient keyboard skills
  • Enjoys being busy, meeting deadlines, and a team player.

Work Location

  • Office-based | Eastwood Quezon City
  • 6AM-3PM Manila Time

Walk in to our Eastwood Office to fast-track your application. Our Recruitment Team will be happy to interview you every Wednesday from 10 AM to 3 PM!

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries Outsourcing and Offshoring Consulting

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Front Office & Finance Assistant

Pretoria, Gauteng People Dimension

Posted 6 days ago

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Job Description

Position Purpose:


To provide professional front-desk reception services while supporting the finance team with
junior-level bookkeeping and debtor collection tasks. This role is critical to ensuring the smooth
daily operations of the office and supporting financial efficiency through prompt
communication, administration, and debtor’s follow-up.


Key Responsibilities:


1. Reception & Front Desk Management
? Greet and direct visitors in a professional and friendly manner.
? Answer and route incoming calls and emails promptly.
? Maintain a clean and organized reception area.
? Assist with incoming and outgoing courier/delivery coordination.
? Manage incoming general queries and support ticket routing.
? Shipping and receiving of goods and stock at the front desk.
? Printer Management
? Ad-hoc Reception duties


2. Bookkeeping & Debtors
? Serve as first-line support for financial-related incoming tickets and calls via Bitrix and Dat
? atill.
? Escalate unresolved issues in a timely manner.
? Liaise regarding payment arrangements and account reconciliations.
? Maintain accurate debtor communication and payment records.
? Maintain
? Support Function to Accounts receivable
? Maintain Sufficiency Score (2-hour turnaround time on all incoming tickets)


3. Office Administration
? Manage and track office supplies, ensuring stock levels are maintained.
? Coordinate office maintenance and liaise with relevant service providers.
? Maintain and organize both physical and digital filing systems.
? Support scheduling of internal meetings and events.
? Perform general clerical tasks: scanning, photocopying, document preparation, and data
entry.
? Provide admin support to EXCO members as required.


Key Competencies
? Professional communication skills (written and verbal)
? Strong organizational and time management abilities
? High attention to detail and accuracy
? Discretion and confidentiality
? Team-player with a proactive attitude
? Ability to multitask in a dynamic environment
Qualifications & Experience
? At least 75% on accounting in Matic and or;
? A bookkeeping certificate or similar finance qualification and or;
? Minimum 2 year of experience in a similar role with finance responsibilities
? Basic accounting or finance exposure advantageous
? Proficient in Microsoft Office Suite and Pastel Partner
? Advance Excel skill will be advantageous


Key Responsibilities:


Performance Measures (KRA suggestions)
? Reception and admin duties completed accurately and on time
? Prompt and professional handling of financial support tickets (Turnaround time on tickets)
? Office Administration


Behavioral Measures (KRA suggestions)
? Positive feedback from internal stakeholders and EXCO
? Neat and tidy on self and surroundings
? Friendly and inviting to all clients and staff

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Front office & finance assistant

Pretoria, Gauteng People Dimension

Posted today

Job Viewed

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Job Description

permanent
Position Purpose: To provide professional front-desk reception services while supporting the finance team withjunior-level bookkeeping and debtor collection tasks. This role is critical to ensuring the smoothdaily operations of the office and supporting financial efficiency through promptcommunication, administration, and debtor’s follow-up. Key Responsibilities: 1. Reception & Front Desk Management? Greet and direct visitors in a professional and friendly manner? Answer and route incoming calls and emails promptly? Maintain a clean and organized reception area? Assist with incoming and outgoing courier/delivery coordination? Manage incoming general queries and support ticket routing? Shipping and receiving of goods and stock at the front desk? Printer Management? Ad-hoc Reception duties 2. Bookkeeping & Debtors? Serve as first-line support for financial-related incoming tickets and calls via Bitrix and Dat? atill? Escalate unresolved issues in a timely manner? Liaise regarding
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PRET/OA/31/01/2025 Pretoria Local Office – Office Assistant

Pretoria, Gauteng Legal Aid South Africa

Posted 22 days ago

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Job Description

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA Pretoria Local Office.

KEY OUTPUTS
  1. To create a clean physical environment and render office services as and when required.
  2. Serve Legal Practitioners and other Local Office staff by providing excellent office support services such as messenger duties.
  3. Ensure that reports and documentation are sent/delivered to the right people, timeously.
  4. Maintain an incoming/outgoing fax register per the required format.
  5. Incoming mail handled in accordance with Legal Aid SA administrative procedures.
  6. All documentation to be correctly/accurately filed.
  7. Switchboard to be manned at all times and proper telephone etiquette to be adhered to at all times.
  8. Daily collection and posting of mail.
  9. Transporting Legal Aid SA staff members to courts/Provincial or National Office as per Legal Aid SA relevant Transport/Fleet Management policy/procedures.
COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED
  1. National Senior/Matric certificate.
  2. A valid driver’s licence.

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 18 February 2025 , quoting the reference number PRET/OA/31/01/2025 in the subject line to or apply online at .

Applicants must replace the (at) with the @ symbol when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure.

Enquiries to Mandisa Kubayi, Tel :

The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served.

APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL.

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Pret/oa/31/01/2025 pretoria local office – office assistant

Pretoria, Gauteng Legal Aid South Africa

Posted today

Job Viewed

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Job Description

permanent
Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine (9) provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 16 consecutive years. We offer an exciting Employee Value Proposition with opportunities for development, career growth and an inspiring workplace. Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based at the Legal Aid SA Pretoria Local Office. KEY OUTPUTS To create a clean physical environment and render office services as and when required. Serve Legal Practitioners and other Local Office staff by providing excellent office support services such as messenger duties. Ensure that reports and documentation are sent/delivered to the right people, timeously. Maintain an incoming/outgoing fax register per the required format. Incoming mail handled in accordance with Legal Aid SA administrative procedures. All documentation to be correctly/accurately filed. Switchboard to be manned at all times and proper telephone etiquette to be adhered to at all times. Daily collection and posting of mail. Transporting Legal Aid SA staff members to courts/Provincial or National Office as per Legal Aid SA relevant Transport/Fleet Management policy/procedures. COMPETENCIES (SKILLS, KNOWLEDGE AND ATTRIBUTES) REQUIRED National Senior/Matric certificate. A valid driver’s licence. A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 18 February 2025 , quoting the reference number PRET/OA/31/01/2025 in the subject line to or apply online at . Applicants must replace the (at) with when sending an email. This will format the email address correctly for sending. It is displayed differently on our website as a cybersecurity protection measure. Enquiries to Mandisa Kubayi, Tel : The employment decision shall be informed by the Employment Equity Plan of Legal Aid SA. It is Legal Aid SA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan. Legal Aid SA reserves the right to withdraw posts or not to make an appointment, if by doing so, the interests of Legal Aid SA will be best served. APPLICANTS NOT CONTACTED WITHIN TWO (2) MONTHS MAY CONSIDER THEIR APPLICATION UNSUCCESSFUL. #J-18808-Ljbffr
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