36 Administrative Staff jobs in Cape Town
Marketing & Administrative Assistant (Remote)
Posted today
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Job Description
Salary: $250 monthly for 2 hours a day
Marketing & Administrative Assistant (Remote)
We're looking for a proactive and detail-oriented Marketing & Administrative Assistant to join our team. This role is perfect for someone who enjoys variety, thrives in a fast-paced environment, and can confidently handle both creative and administrative tasks.
Key Responsibilities
Email Marketing Support: Create, design, and schedule marketing mailers (DesignModo, Mailchimp, etc.).
Database & Reporting: Maintain enquiry dashboards, update lead status, and prepare reports.
Brand Asset Management: Keep marketing files, guidelines, and templates up to date and organised.
Design & Content Creation: Update lookbooks, brochures, magazines, price lists, and presentations using Canva, InDesign, PowerPoint, and Excel.
SEO & Website Management: Conduct keyword research, optimise website content and product listings for search engines, update metadata, and track performance using Google Analytics/Search Console.
Community & Online Presence: Upload and update products on websites (Shopify/WordPress) and platforms like 1st Dibs.
Event & Campaign Support: Assist with CPD marketing, presentations, social posts, and event invites.
Client Collateral: Prepare proposals, meeting decks, and order confirmations.
Admin Support: Update email signatures (Exclaimer), coordinate with printers, and handle business card orders.
Requirements:
Experience with marketing platforms (Mailchimp, Canva, Shopify, WordPress, InDesign).
Knowledge of SEO principles, keyword research tools, and analytics platforms.
Strong Microsoft Office & Google Workspace skills.
Excellent organisational and time management abilities.
Creative eye for design with attention to brand consistency.
Ability to multitask across admin, marketing, and client-facing tasks.
Proactive, independent, and comfortable working remotely.
2026 Internship - Administrative Assistant
Posted today
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Job Description
2026 Internship – Administrative Assistant
Conversion Science is a top-tier South African digital marketing agency that specialises in optimising performance campaigns. We are a Google Premier Partner, a Google Marketing Platform Partner (certified in Analytics 360), and a Meta Marketing Partner.
We combine creativity, data, and strategy to design and optimise campaigns that deliver measurable results. Our clients work directly with their campaign teams, and we pride ourselves on our attention to detail, innovation, and ongoing investment in staff training.
Role and Responsibilities
- Provide administrative support to the operations, recruitment, and campaign teams.
- Assist with scheduling, meeting coordination, and record keeping.
- Support internal communication, attendance tracking, and reporting processes.
- Help with recruitment administration, such as candidate tracking and document management.
- Maintain and organise digital filing systems and shared drives.
- Assist with the onboarding of new interns and team members.
- Contribute to workflow improvements and team efficiency projects.
- Learn how administrative functions support a digital marketing agency’s success.
Requirements
- A minimum 3-year diploma in Business Administration , Office Management (NQF Level 5), or a related field is essential.
- Proficient in Canva
- Strong organisational and multitasking skills.
- Excellent verbal and written communication abilities.
- Comfortable working with Google Workspace or Microsoft Office tools.
- Reliable, proactive, and detail-oriented.
- Eager to learn and take initiative in a team environment.
- Cape Town-based (hybrid internship).
The Internship
- Duration: 12 months, starting January 2026 (date TBC).
- Location: Cape Town – Hybrid work model.
- You’ll gain hands-on experience supporting the inner workings of a performance marketing agency. This internship is an excellent foundation for a career in operations, HR, or project management within a digital environment.
If you’re an organised, motivated graduate who enjoys supporting teams and keeping things running smoothly, this internship is the perfect opportunity to launch your career in one of South Africa’s leading digital marketing agencies.
TO APPLY:
Please email the below to
- CV
- Copy of ID
- Academic transcripts
- Motivational letter
Please note that if you have not been contacted within 7 days, your application has been unsuccessful.
Administrative Assistant – Client-Facing Role
Posted 1 day ago
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Job Description
Our client is passionate about providing exceptional property management and sales services across the UK. With over 4,000 managed units and a growing reputation for quality and integrity, they’re proud of their dynamic, people-first culture. They’re currently embarking on an exciting project — transferring their terms of business and looking for an energetic and organized Administrative Assistant to help them make it happen.
The RoleThis is not your average admin position! You’ll play a pivotal role in ensuring our clients’ smooth transition during this business transfer project. Your day will involve sending and tracking e-signature contracts, managing progress updates, and following up with clients via phone and email until all documents are signed.
You’ll be the friendly and professional voice, confident on the phone, organized behind the scenes, and driven to see tasks through to completion.
Key ResponsibilitiesSend e-signature contracts through Signable and manage their progress.
Track contract status and update records in our CRM system (Reapit) .
Maintain a simple Google Sheets tracker of contract progress (basic data entry).
Follow up with clients by phone and email to ensure contracts are returned.
Communicate professionally and warmly with landlords and clients.
Coordinate with the internal team to report on progress and highlight any issues.
Support administrative tasks as needed during the project period.
Office Administrator assistant
Posted today
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Job Description
completes clerical and administrative tasks for an office. Main duties include welcoming and directing visitors, coordinating meetings and appointments and performing clerical tasks, like answering phones and responding to emails, booking couriers and all general administrative work. Will need to have a strong understanding of social media and how to generate sales and create content for our various social media platforms. Ideal candidate should be fluent in both AFRIKAANS AND ENGLISH. The ideal candidate should have keen sense of initiative and able to work under pressure. This role is a key component to the company so attention to detail is a high priority for us. Please note the KEY platforms you will be responsible for:
Takealot Sales
Makro Sales
Tik Tok Media
Facebook Media
Instagram Media
These platforms are an essential role of this position should you not atleast meet 3/5 please do not apply.
Job Type: Full-time
Pay: From R7 000,00 per month
Ability to commute/relocate:
- Paarden Island, Western Cape 7405: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Administrative office procedures, practices and equipment: 2 years (Required)
Work Location: In person
In-office virtual assistant
Posted 23 days ago
Job Viewed
Job Description
Job Description: In-Office Virtual Assistant (Denver-Based)
Position: In-Office Virtual Assistant
Reporting to : Head of production and CEO
Location: Durbanville (On-site)
Start Date: October 2025
Salary: R8,000 – R9,000 basic (per month)
About the Role
We are seeking a proactive and detail-oriented In-Office Virtual Assistant to join our growing team. This role is perfect for someone who thrives in a fast-paced environment and can manage multiple responsibilities, from handling client communications to supporting operations. You’ll be at the heart of the business — ensuring leads are responded to quickly, demos are booked efficiently, and day-to-day admin tasks are managed seamlessly.
Key Responsibilities
Lead Management: Respond promptly to inbound leads via email, LinkedIn, and other channels.
Demo Scheduling: Book and confirm demos/meetings through Calendly or similar platforms.
Inbox Management: Organise, filter, and respond to emails professionally.
Reminders and admin: Manage calendars, reminders, and follow-ups for the team.
Client Communication: Engage with prospects and clients via email and LinkedIn messaging.
Support Operations: Assist with drafting proposals, documents, and internal communication.
Light Technical Tasks: Support with authoring code snippets, basic automation, and tech-related tasks when needed.
Reporting: Track and report on lead responses, scheduled demos, and follow-up actions.
Requirements
Previous experience as a Virtual Assistant, Executive Assistant, or Office Administrator .
Strong skills in email management and LinkedIn communication .
Experience booking and managing demos/meetings .
Excellent organisational skills with the ability to prioritise tasks.
Proficiency in tools such as Gmail, LinkedIn, Calendly, and Microsoft Office/Google Workspace.
Tech-savvy with the ability to handle basic coding/automation tasks (a plus).
Strong written and verbal communication skills.
Must be based in Denver and available for in-office work.
What We Offer
Competitive base salary of R8,000 – R9,000 .
- Monthly attendance bonus for meetings hosted
A supportive team environment with growth opportunities.
Flexible working hours: 08:30-16:00 Mon-Fri
Starting October 2025 .
Application Criteria
When applying, please include the following:
Updated CV (with relevant work experience in admin, virtual assistance, or email/lead management).
Recent photo of yourself (for internal identification and office HR purposes).
Cover note highlighting your experience in:
Email management
Booking demos / calendar management
LinkedIn communication
Office administration
References (at least 1 previous employer).
Candidate Profile
Preferably female applicants (due to the nature of the team dynamic and existing office structure).
Based in Durbanville. Bellville. Brackenfell, able to work in-office from 08:30 – 16:00 starting October 2025.
Professional, well-presented, and confident in communication
Assistant Front Office Manager
Posted today
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Job Function**
Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.
**Required Experience & Qualifications**
+ Appropriate Tertiary Hospitality qualification
+ Minimum of 3 years' experience in a similar position within a 5-star environment
+ Good leadership, communication and interpersonal skills.
+ Professional Disposition
+ Strong planning and organizing skills to meet deadlines
+ Effective problem solving, decision making and conflict management skills
+ Ability to work within a pressurized environment
+ Ability to use Initiative and be proactive and self-driven
+ Experience in IR management and disciplinary processes
+ Ability to work without supervision and within a team
+ Attention to detail pertaining to area of responsibility
+ Maintain a neat, clean and well-groomed appearance as per company standards
+ Extensive working knowledge in MS Office in all MS office applications as well as OPERA
**Key Areas of Responsibility**
+ Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
+ Effectively co-ordinate and organise the operations of the Front Office department
+ Provide support and guidance to all Front Office departments to ensure efficiency throughout
+ Achieve hygiene, health and safety standard requirements
+ Interviewing, screening and hiring of new employees
+ Appraising performance; recognition and discipline.
+ Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
+ Address and resolve both guest and staff concerns.
+ Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
+ Guest interaction regarding special requests
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Professional Assistant to the Executive Office
Posted 19 days ago
Job Viewed
Job Description
We are seeking a highly capable and proactive Professional Assistant to support our Managing Director (MD) and Chief Executive Officer (CEO). This is a dynamic role that requires professionalism, adaptability, and strong problem-solving abilities. The ideal candidate will thrive in a fast-paced environment, take ownership of tasks, and demonstrate resilience at both an emotional and spiritual level.
Key responsibilities:
- Administrative duties : Minute-taking in meetings with the use of artificial intelligence tools, general office administration.
- Diary management : Efficient scheduling and coordination of executive calendars.
- Project support : Assisting with planning and execution of strategic initiatives.
- Human resources : Talent acquisition (screening, interviewing, etc.), HR administration across all facets.
- Research and reporting : Conducting research, compiling insights, and preparing professional reports.
- Presentations : Drafting and designing PowerPoint presentations when required.
- Training materials : Assisting in the development of training content.
- Social media management : Handling response management, content creation, and digital marketing across platforms.
- Other duties : Supporting additional executive tasks as required.
Requirements:
- Minimum of 5 years’ experience in a similar role.
- Proficiency in MS Office Suite .
- Excellent communication skills in both Afrikaans and English (verbal and written).
- Relevant academic qualification in m arketing, digital marketing, or human resources , with proven experience across both fields.
- Strong problem-solving and analytical skills .
- High level of professionalism, integrity, and confidentiality .
- A self-starter who takes initiative and ownership of responsibilities.
- Well-developed emotional and spiritual resilience to support high-level executive functions.
As part of your application you will required to submit the following:
- Cover letter
- CV
Please apply by completing the following link :
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Assistant Front Office Manager - Cape Town Marriott Hotel Crystal Towers
Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa, 7441 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
Education and Experience
+ High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.
OR
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; minimum 2 years work experience in a similar role.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members.
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
+ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
+ Strives to improve service performance.
+ Collaborates with the Front Office Manager on ways to continually improve departmental service.
+ Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
+ Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
+ Provides services that are above and beyond for customer satisfaction and retention.
+ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
+ Serves as a role model to demonstrate appropriate behaviors.
+ Sets a positive example for guest relations.
+ Displays outstanding hospitality skills.
+ Empowers employees to provide excellent customer service.
+ Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
+ Provides feedback to employees based on observation of service behaviors.
+ Handles guest problems and complaints effectively.
+ Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
+ Implements the customer recognition/service program, communicating and ensuring the process.
+ Ensures compliance with all Front Office policies, standards and procedures.
+ Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
+ Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
+ Analyzes information and evaluating results to choose the best solution and solve problems.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Functions in place of the Front Office Manager in his/her absence.
+ Communicates critical information from pre- and post-convention meetings to the Front Office staff.
+ Participates in department meetings.
MANAGEMENT COMPETENCIES
**Leadership**
+ **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
+ **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
+ **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
+ **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
+ **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
+ **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
+ **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
**Building Relationships**
+ **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
+ **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
+ **Global Mindset** - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
**Generating Talent and Organizational Capability**
+ **Organizational Capability** - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
+ **Talent Management** - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
**Learning and Applying Professional Expertise**
+ **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ **Business Acumen** - Understands and utilizes business information to manage everyday operations.
+ **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
+ **Computer Skills** - The ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball. Basic trouble shooting skills, for computers, printers and in room guest technologies. Ability to adapt to changing technologies.
+ **Problem Resolution** - Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.
+ **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.
+ **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
+ **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
+ **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
+ **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ **Writing** - Communicates effectively in writing as appropriate for the needs of the audience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-WG!_
#LI-Onsite
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Assistant Front Office Manager - Protea Hotel by Marriott Breakwater Lodge

Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
Education and Experience
+ High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.
OR
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years work experience in a similar role.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members.
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
+ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
+ Strives to improve service performance.
+ Collaborates with the Front Office Manager on ways to continually improve departmental service.
+ Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
+ Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
+ Provides services that are above and beyond for customer satisfaction and retention.
+ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
+ Serves as a role model to demonstrate appropriate behaviors.
+ Sets a positive example for guest relations.
+ Displays outstanding hospitality skills.
+ Empowers employees to provide excellent customer service.
+ Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
+ Provides feedback to employees based on observation of service behaviors.
+ Handles guest problems and complaints effectively.
+ Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
+ Implements the customer recognition/service program, communicating and ensuring the process.
+ Ensures compliance with all Front Office policies, standards and procedures.
+ Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
+ Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
+ Analyzes information and evaluating results to choose the best solution and solve problems.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Functions in place of the Front Office Manager in his/her absence.
+ Communicates critical information from pre- and post-convention meetings to the Front Office staff.
+ Participates in department meetings.
MANAGEMENT COMPETENCIES
**Leadership**
+ **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
+ **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
+ **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
+ **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
+ **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
+ **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
+ **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
**Building Relationships**
+ **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
+ **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
+ **Global Mindset** - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
**Generating Talent and Organizational Capability**
+ **Organizational Capability** - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
+ **Talent Management** - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
**Learning and Applying Professional Expertise**
+ **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ **Business Acumen** - Understands and utilizes business information to manage everyday operations.
+ **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
+ **Computer Skills** - The ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball. Basic trouble shooting skills, for computers, printers and in room guest technologies. Ability to adapt to changing technologies.
+ **Problem Resolution** - Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.
+ **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.
+ **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
+ **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
+ **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
+ **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ **Writing** - Communicates effectively in writing as appropriate for the needs of the audience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
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#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Administrative Assistant
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Job Description
Job Title: Administrative Assistant
Job Type:Full-time (Fixed Term Contract)
Location:Kuilsrivier, Western Cape
Remuneration:R17,000 - R20,000 per month
About the Organisation:
Our organisation is dedicated to providing appropriate cover to all road users within the borders of South Africa. Our mission includes rehabilitating and compensating persons injured as a result of motor vehicle accidents in a timely and caring manner, and actively promoting the safe use of our roads. We are committed to the principles of employment equity.
About the Opportunity:
We are seeking a diligent Administrative Assistant to provide essential day-to-day administrative support to a key department. This is a 3-year fixed-term contract role, ideal for an organised individual who can maintain high standards of confidentiality and efficiency in a busy office environment.
Purpose of the Job:
The Administrative Assistant is responsible for providing comprehensive administrative day-to-day support to the respective department.
Key Responsibilities:
Compliance Administration
- Maintain up-to-date written documentation related to the department's business activities.
- Ensure full compliance with organisational policies and process standards.
- Keep abreast of internal standards and business goals to ensure adherence to sound internal controls.
Office Coordination
- Assist in the maintenance of correspondence, filing, telephonic queries, and provide general administration support to the office.
- Maintain strict confidentiality in all matters relating to the office.
- Assist in making follow-ups on outstanding matters.
- Ensure all requests are handled and responded to within set timelines.
- Engage and follow up with Processing Centres on outstanding matters.
- Assist in ensuring the availability of stationery within the department.
- Validate and verify information and documents submitted for accurate capturing and further handling.
- Ensure all systems and registers used are kept up to date.
- Check for duplicate documents, requests, and queries, and report on them.
- Allocate reference numbers and accurately capture related documents on different systems.
- Allocate matters to responsible team members.
- Draft and send out letters to all stakeholders as required.
Meeting Support
- Aid in arranging meetings on behalf of the department.
- Assist with taking and distributing minutes in accordance with set governance standards.
- Create and maintain a register to track outstanding matters.
- Support in the maintenance of a follow-up plan on meeting resolutions and outstanding matters.
- Ensure confirmation of meetings and effective management of team diaries.
- Schedule appointments with internal and external stakeholders as and when required.
Document and Records Management
- Administer the records management and filing processes in line with the organisational filing plan.
- Ensure that the filing system is always up-to-date and functional.
- Aid in the retrieval of information at all times as requested in the office.
- Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
- Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system, and file appropriately.
Qualifications:
- Matric or Grade 12 certificate.
Experience:
- Relevant 1 year's experience in an Administrative or similar environment.
Behavioural Competencies:
- Planning, organisation, and coordinating.
- Personal mastery.
- Emotional wisdom and decision-making.
- Ethics and values.
- Client service orientation.
Technical Competencies:
- Computer literacy in MS Word, Excel, PowerPoint.
- Excellent planning and organisational skills.
- Good administrative skills.
- Ability to access required information.
- Writing skills.
- Basic understanding of SCM processes.
- Basic financial acumen.
To Apply:
Please submit your CV and a cover letter detailing your relevant experience.
Job Type: Full-time
Pay: From R17 000,00 per month
Work Location: In person