1 Administration jobs in Komani
Front Office Manager Front Office · Queenstown
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Job Description
If you're a people-person, a natural leader, and thrive in a fast-paced, luxury environment—this is your moment!
Join our award-winning 5-star hotel as our Front Office Manager and lead a passionate team focused on delivering memorable guest experiences from the very first smile.
This is a hands-on leadership role that requires a guest-first mindset, calm confidence, strong communication skills, and an ability to bring out the best in people.
You’ll lead by example, ensuring guests are warmly welcomed and farewelled, and every touchpoint in between reflects the elegance, care, sophisticated comfort and unforgettable guest experiences.
Key Responsibilities
- Deliver exceptional guest service while ensuring SOPs are followed and guest areas reflect 5-star hotel standards.
- Manage all front office operations professionally including guest registration, reservations, complaint resolution, and security of guest information.
- Lead, support, and grow a high-performing team through effective recruitment, training, scheduling, and performance management
- Provide strong, supportive leadership to foster staff development, training, and performance conversations within a diverse front office team.
- Implement and improve guest services through new procedures and technology.
- Manage systems and processes including RMS, Dormakaba, SiteMinder, Windcave and operational link to POS
- Support sales, marketing, and guest engagement by assisting with events, group bookings, promotions, and revenue initiatives to help drive business and enhance overall guest experience.
- Effectively manage front office operations to ensure financial control, security compliance, and accurate guest billing while maintaining service quality.
- Take the lead in making sure health, safety, and emergency procedures are followed, understood, and actively managed across the team to keep everyone safe and compliant.
- Collaborate with other departments, participate in management meetings, and provide support hotelwide to ensure a seamless guest experience
Skills and Experience
- Minimum 3 years' experience in a luxury hotel.
- Previous experience leading a team in a fast-paced, seasonal hospitality environment.
- Experience with hotel systems like RMS, SiteMinder, and POS integrations
- Excellent communication, problem-solving, and guest relation abilities.
- Demonstrate expertise in handling reservations, optimizing revenue and managing yield of a 5-star hotel
- Events management experience is not essential but would be beneficial.
- WSET Level 3 and P Licence is highly advantageous
- Strong hosting ability and sales expertise
- Forward-thinking and driven entrepreneurial mindset
- Strong attention to detail and ability to handle high-pressure situations gracefully.
- Degree or diploma in Hospitality Management or related field preferred.
Why Join us?
- Full-time, permanent role
- A supportive and inclusive work environment
- Work in a stunning natural location with a culture grounded in respect, integrity, and excellence
- Comprehensive training and career development opportunities
- Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme
- Free parking on-site
- Duty meals and free barista coffees on shift
- Employee Assistance Programme
- Wellbeing initiatives
- Other benefits and rewards apply
Applications from NZ residents and citizens strongly encouraged
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