Director, Change Management - Business Operations

Cape Town, Western Cape NTT America, Inc.

Posted 5 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives.
This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence.
**Key Responsibilities:**
+ Provides leadership and guidance to individuals involved in organizational change initiatives.
+ Leads strategic transformational change management initiatives.
+ Develops a clear vision for organizational change and aligns it with business goals.
+ Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.
+ Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts.
+ Provides strategic guidance to senior leadership on change management methodology and approach.
+ Ensures the development of enterprise-wide change management methodologies and toolkits.Identifies potential risks and develops mitigation strategies.
+ Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership.
+ Acts as a coach for senior leaders/managers in helping them fulfil the role of "change sponsor".
+ Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes.
+ Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage.
**To thrive in this role, you need to have:**
+ Significant proficiency in methodologies, change management principles, and project lifecycle phases.
+ Significant understanding of change management challenges, opportunities, methodologies and frameworks.
+ Significant understanding of local and international change management methodologies.
+ Ability to influence senior leaders/managers and gain buy-in at executive level.
+ Excellent analytical and strategic planning capabilities.
+ Significant vast expertise in delivering creative and innovative solutions to business challenges.
+ Excellent interpersonal and presentation skills.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field.
+ Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable).
**Required experience:**
+ Significant experience working on large scale change management projects and programs, ideally in a related working environment.
+ Deep Experience gained in a similar leadership role.
+ Significant experience leading and managing a change management team, delivering high quality results.
+ Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology.
+ Significant experience leading programs that include technology change and adoption.
+ Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
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Director, change management - business operations

Cape Town, Western Cape NTT

Posted today

Job Viewed

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Job Description

permanent
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives. This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence. Key Responsibilities Provides leadership and guidance to individuals involved in organizational change initiatives. Leads strategic transformational change management initiatives. Develops a clear vision for organizational change and aligns it with business goals. Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment. Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts. Provides strategic guidance to senior leadership on change management methodology and approach. Ensures the development of enterprise-wide change management methodologies and toolkits. Identifies potential risks and develops mitigation strategies. Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership. Acts as a coach for senior leaders/managers in helping them fulfil the role of “change sponsor”. Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes. Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage. To thrive in this role, you need to have Significant proficiency in methodologies, change management principles, and project lifecycle phases. Significant understanding of change management challenges, opportunities, methodologies and frameworks. Significant understanding of local and international change management methodologies. Ability to influence senior leaders/managers and gain buy-in at executive level. Excellent analytical and strategic planning capabilities. Significant vast expertise in delivering creative and innovative solutions to business challenges. Excellent interpersonal and presentation skills. Academic Qualifications and Certifications Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field. Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable). Required experience Significant experience working on large scale change management projects and programs, ideally in a related working environment. Deep E xperience gained in a similar leadership role. Significant ex perience leading and managing a change management team, delivering high quality results. Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology. Significant experience leading programs that include technology change and adoption. Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders. Workplace type Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for
This advertiser has chosen not to accept applicants from your region.

IPCM Operations Manager (Incident, Problem & Change Management)

Cape Town, Western Cape

Posted today

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Job Description

This isnt just a management role, its a mission. As IPCM Operations Manager, youll be the air traffic controller of technology, ensuring smooth landings when incidents arise, rerouting problems before they spiral, and clearing change requests for safe takeoff. Youll lead a skilled team, set the flight path for strategy, and track every metric like radar on a stormy night. If you thrive in high-stakes environments where every decision matters, this role will put you right at the helm. Skills & Experience: Proven experience managing incidents, problems, and change like a captain steering through turbulence Strong leadership and operational managementrally your crew and keep them steady under pressure Sharp analytical and problem-solving skills, with a cool head when alarms go off Stakeholder communication and engagement across regionsbecause a steady voice calms the storm ITIL knowledgeyour navigation chart through complex systems Qualification: Relevant IT degree or diploma preferred, ITIL certification advantageous Contact DYLAN MAWONA on dmawona
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