9 Account Management jobs in South Africa

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

• Responsible for setting sales strategies related to customer accounts aligned with geography strategy and achieving sales goals that drive market share, volume, and revenue growth.
• Leads and manages existing customer relationships, identifying opportunities and customer needs.
• Partners with customers to deliver customized solutions and comprehensive consulting support.
• Responsible for pipeline management at the account level.

• Delivers against sales and net revenue targets.
• Designs strategies, messaging, and proposals for customers.
• Analyzes the customer’s business through profitability modeling, financial forecasting, and competitive analysis.
• Develops and implements sales plans including business development, marketing, and product management.
• Partners with the customer to establish, execute, and report progress against annual business plans.
• Leads projects and cross-functional initiatives.
• Negotiates and executes on the customer agreement process.
• Identifies and recommends products to enhance customers’ profitability.

• In-depth experience executing and managing sales strategies for complex or large accounts.
• Demonstrated expertise and success leveraging Mastercard's core products, rules, and services in customer accounts.
• Has taken a lead role in customer negotiations.

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected information security violations or breaches;
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.

Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate or Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

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Date: 14 Aug 2025

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit CCO Department Public Sector Reports to ME Sales Account Management Job Grade/Level S5

Core Description

Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target. MUST HAVE EXPERIENCE IN PUBLIC SECTOR

Key Deliverables / Primary Functions

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.
  
  

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Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target. MUST HAVE EXPERIENCE IN PUBLIC SECTOR

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Account Planning & Management

Customer Focus

Relationship Building

Sales Strategy

Job Match

Persuading and Influencing

Presenting and Communicating information

Relating and Networking

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing

OR NQF 4: Grade 12

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

Level of engagement Engagement will all levels within the organisation, internal and external to the business.

Span of Control 0

Valid Drivers license

Required to travel locally and/or internationally

Key Account Management – Production – Inbound Tourism/DMC

CPT Southern Suburbs – Office based – Monday to Friday

Salary Highly Negotiable based on current earnings and experience.

Benefits Included

Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Malawi, Zimbabwe, and Mozambique.

Our client is looking for a Key Account Manager ( Production) to be based at their offices in CPT Southern Suburbs.

An excellent opportunity to join the team and develop your career.

As a Senior Key Account Manager your main role is to retain top customers and nurture those key relationships over time .

·Senior level – Minimum 3 years’ Experience as KAM at an Inbound Tour Operator/DMC

·Quoting for inbound groups and group series from Europe and USA for Southern

Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique)

·Product knowledge essential

·Negotiating with suppliers & Liaising with long established clients

·Liaising with the groups consultants who handle the operations and logistics.

· Experience in providing solutions based on customer needs.

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills, Ability in problem-solving and negotiation
• MS Office (Word, Excel & PowerPoint) (TOURPLAN, WETU are a PLUS)
• Fluent in English and have excellent written and verbal communication skills.

·Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.

·Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

·Ensure the correct products and services are delivered to customers in a timely manner.

·Quotes, itineraries, reservations

·Serve as the link of communication between agents and operations.

·Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

·Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.

·Be able to prepare regular reports of progress and forecasts for the director.

Please email your CV & Qualifications to and/or

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Cape Town, Western Cape, South Africa

Job Title: Senior Sales Executive (Customer Success & Account Management)

Location: Cape Town (Remote to start, Hybrid in Foreshore later)

Salary: R30,000 - R50,000 Cost to Company (flexible package)

Hours: UK Business Hours 8AM to 4PM or 9AM to 5PM

We seek an experienced, customer-focused Senior Customer Success & Account Manager to join our growing team. If you are passionate about delivering exceptional client experiences, have a strong background in lending or legal sectors, and thrive in a fast-paced environment, this role is for you.

About the Role:

You will manage high-value client relationships from post-sale through onboarding and ongoing success, ensuring seamless communication, proactive follow-ups, and a top-tier customer experience.

Key Responsibilities:

1. Manage inquiries and applications from borrowers and solicitors, providing guidance.
2. Follow up on leads to improve conversion rates.
3. Coordinate with clients and law firms to gather documents and advance applications.
4. Prepare and manage application documentation for underwriting.
5. Handle multiple applications simultaneously, maintaining accurate records and timely updates.
6. Guide clients through each application stage and transition to underwriting.
7. Update senior team members on application statuses.
8. Keep all parties informed on progress and next steps.
9. Prepare loan documents and collect paperwork for execution.

Requirements:

• At least 5 years in lending, financial services, or legal sectors.
• Excellent communication skills, comfortable engaging with solicitors from top law firms.
• Strong attention to detail and organizational skills.
• Empathetic and professional communication, especially with vulnerable clients.
• Experience managing complex cases and handling rejections tactfully.
• Ability to multitask and manage high case volumes efficiently.
• Ability to work under pressure and meet deadlines.
• Experience or willingness to develop expertise in probate and family law lending.
• Proactive, positive, and adaptable attitude.
• Partnership or litigation experience is a plus.

An established company within the aggregate industry has a new job opportunity available for an experienced Account Management Officer .

• Developing solid , lasting, and trusting relationships between major key clients.
• Communicating and co-ordinating with internal and product teams to meet the requests of the clients.
• New business development , tracking, awareness of, and attending to all client queries and expectations.
• Anticipating key account changes and improvements.
• Compiling reports on monthly account progress, support and SLA reports, downtime and incident reports, and forecasts for account teams and stakeholders.

• Relevant degree in marketing, sales, business administration or equivalent.
• 3 to 4 years’ experience in Key Account Officer in the aggregate or related industry.
• Experience in managing multiple client accounts in the aggregate industry.
• Understanding of business analysis and delivery requirements.
• Strong leadership and negotiation skills.
• Own reliable transport with a valid driver’s license.

Annual Cost to Company

If you meet all the requirements specified above and are interested in furthering the process, kindly send your detailed CV to Patricia Jacobs at