Customer Service Representative

Pietermaritzburg, KwaZulu Natal R40000 - R60000 Y Office Beacon South Africa

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Job Description

Job Title : Customer Service Representative

Location : Office -Based, Pietermaritzburg

Hours: Aligned to U.S (approx. 3:00 p.m. – 11:00 p.m. SAST).

Our client is a leading provider of workplace solutions, helping organizations equip, enhance, and energize their environments through office essentials, technology, furniture & design, facility supplies, branded merchandise, and more. Our remote staff in South Africa play a vital role in delivering high-quality service and operational support to our U.S. teams and clients.

Role Summary

The Purchasing CSR (South Africa) supports the U.S. Purchasing Department by

ensuring timely and accurate processing of purchase orders, converting

store/e-commerce orders into purchase orders, and providing responsive service to

vendors and internal teams. This role requires detail-oriented execution, proactive

follow-up, and excellent communication skills to bridge South Africa operations with

U.S. business needs.

Key Responsibilities

Purchase Order Management

● Create, review, and issue purchase orders (POs) to vendors based on requisitions, sales orders, and store orders.

● Verify product details, pricing, terms, and lead times before submission.

● Track open orders and proactively follow up with vendors on acknowledgments and delivery status.

Store Order Conversion

● Convert e-commerce or client-facing store orders into accurate internal

purchase orders.

● Validate product codes, quantities, pricing, and shipping instructions from store

systems.

● Communicate discrepancies (out-of-stock, substitutions, pricing mismatches)

to sales or purchasing leadership for resolution.

● Ensure converted orders flow smoothly through the purchasing and fulfillment

process.

Vendor Communication & Follow-Up

● Maintain ongoing communication with vendors regarding order confirmations,

delays, substitutions, and logistics.

● Escalate issues impacting customer deliveries to U.S. Purchasing Manager.

● Support vendor performance tracking by documenting delays and

discrepancies.

Internal Stakeholder Support

● Respond to order status inquiries from sales, operations, and other teams in a

timely and professional manner.

● Provide daily/weekly reporting on purchase order and store order conversion

activity.

● Partner with U.S. warehouse/logistics teams to confirm receipt and resolve issues. Data Accuracy & Compliance

● Enter and maintain accurate records in ERP/purchasing systems (e.g. NetSuite or equivalent).

● Ensure compliance with purchasing policies and audit standards.

● Support invoice matching and billing discrepancy resolution with Finance.

Qualifications

Required:

● 1–3 years' experience in purchasing, procurement, order entry, or customer

service.

● Strong written and verbal English skills (for U.S. vendor and internal communication).

● Proficiency with Microsoft Office (Excel, Outlook) and ERP systems.

● Experience handling data entry, order conversions, or similar administrative tasks.

● Ability to work U.S. business hours (Eastern/Central).

Experience in office products, branded merchandise, or facility supply industries.

● Familiarity with e-commerce/storefront order platforms (e.g., Shopify, InkSoft,

Facilis Syncore, commonsku).

● Knowledge of NetSuite or similar ERP.

● Prior remote support for U.S. clients.

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Italian Speaking Customer Service Consultant - Remote

3200 Pietermaritzburg, KwaZulu Natal RMV Solutions Pty Ltd

Posted 168 days ago

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Permanent
REMOTE WORK- Italian Speaking Customer Service Consultants (Airline) - South Africa - Must be fluent in Italian.Start 17 March 2025Salary R15,800 per month.  Plus R1000 per month for full attendance, Plus R1000 for high quality work, Plus Free Medical Insurance.Job DescriptionThis is a remote position.Work for a prestigious airline brands on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languagesWork on airline reservations systems & handle voice calls in English & Italian including written correspondence.Fully paid product and systems training provided.Daily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levels.Demanding and time-sensitive call centre environmentEmployment terms and conditionsRemuneration: R190 000 CTC per annum, Plus R1000 per month for full attendance, Plus R1000 for high quality work, Plus Free Medical Insurance.Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per dayRotational shifts Mondays – Fridays includes rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.Training: 4- 6 weeks (Fully Paid).Probation period: 4 monthsHealth insurance benefit (Paid for by the Company)Remote position Own home Fibre internet line & UPS solution required for work from home optionRequirementsNative level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)Located in South Africa Permanent residence permit/ South African ID holders onlyExcellent Computer literacy & technical skillsNo criminal record.Flexibility to work shiftsPrevious customer service experience preferred.
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Recruitment Business Development - US | Remote | Base + Commission #2100

Pietermaritzburg, KwaZulu Natal R90000 - R120000 Y Keller Executive Search

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Keller Executive Search is an international recruitment agency specializing in high-level placements across the US and Europe. We pride ourselves on our unique approach to recruitment and our commitment to innovation.

What Sets Us Apart

  • Growth-Driven Success. Our strong and successful growth mindset propels us forward
  • Cutting-Edge Tech. The best technology stack on the market that is continuously evolving
  • Vibrant Company Culture. Our dynamic, inclusive, and supportive environment fosters creativity and collaboration - we believe in working hard and having fun
  • Investment in Our Team: We're committed to your personal and professional growth

At Keller, we're not just filling positions – we're shaping careers and transforming organizations. Our unique blend of industry expertise, advanced technology, and passionate professionals allows us to connect visionary leaders with groundbreaking opportunities.

Recruitment Business Development position

We're seeking an energetic and positive Business Development Executive to join our team. The successful candidate will drive outreach to US companies recruiting for senior positions, utilizing consultative skills to develop new client relationships.

Note: We operate on South African time, with evening calls often extending until 9 or 10 PM. Daytime hours are flexibly arranged to accommodate this schedule.

Key Responsibilities:

  • Identify and target companies posting senior positions aligned with our service offerings
  • Initiate contact via email and LinkedIn
  • Conduct high-level sales calls with decision-makers, demonstrating our value proposition
  • Employ a consultative approach to understand client needs and tailor solutions
  • Develop and nurture long-term client relationships to ensure satisfaction and generate repeat business
  • Collaborate with internal teams to ensure seamless service delivery and client success
  • Maintain accurate records of sales activities, client interactions, and pipeline management in our CRM system
Requirements
  • Proven experience in B2B sales or business development.
  • Excellent communication and interpersonal skills
  • Strong consultative selling skills, with the ability to identify client needs and propose tailored solutions
  • Charismatic and energetic personality, with a passion for building relationships and driving sales
  • Self-motivated and results-oriented, with a track record of achieving and exceeding sales targets
  • Ability to work independently in a remote environment
  • Adaptable to flexible working hours
  • Proficient in using CRM systems, LinkedIn, and MS Office suite
  • Bachelor's degree or equivalent experience

Preferred:

  • Background in the recruitment industry or experience selling services to US companies

  • Experience in consultative selling or a background as a consultant

Benefits
  • Competitive base salary + Attractive commission structure
  • Remote work environment
  • Flexible working hours
  • Opportunities for career growth and development in an international company
  • Professional development and training programs
  • Collaborative and supportive team culture
  • Comprehensive benefits package including:

    All public holidays observed

    Paid annual leave

    Paid sick leave

    Medical aid
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Business Development Officer for the Sigma International Township Business Incubator

Mpophomeni, KwaZulu Natal R90000 - R120000 Y Sigma International Business Incubator (Mpophomeni, Kwazulu-Natal)

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Job Description

BACKGROUND

A vacancy exists for the position of Business Development Officer for the above-mentioned incubator to support its current intake. The incubator, located at Mpophomeni, Howick, develops, supports and nurtures emerging, small and medium-sized township-based businesses (a mix of industries: tourism, services, agriculture, other).

The desired candidate, working closely with the Centre Manager, will be responsible for the provision of targeted and needs-based business support to township-based SMME clients of the incubator. The Business Development Officer will be responsible for exposing, upskilling and disseminating business and entrepreneurial skills to any start-up, entrepreneur or enterprise through nurturing, mentoring, coaching, facilitation of access to linkages (markets and funding), and monitoring and evaluation to achieve sustainable SMMEs.

This position is full-time, contract-based (5 months), renewable annually subject to performance and funding.

DUTIES & RESPONSIBILITIES

The successful candidate will be responsible for:

· Reporting directly to the Centre Manager of the Incubator

· Servicing all beneficiary businesses (incubatees) of the incubator in an effective, and impactful manner to drive their growth and sustainability

· Initiate, support and grow SMMEs within the tourism, agri, services, other key industries

· Align key and effective business support interventions for SMMEs, and based on need of the business/ entrepreneur

· Facilitate relevant beneficiary trainings and business mentorship sessions at the incubator

· Help achieve the vision of the Incubator

· Providing needs-based business mentorship and coaching services to the participating SMMEs

· Relevant knowledge dissemination to SMMEs participating in the incubator, that contribute to their growth and sustainability

· Tracking (monitoring and evaluation) of incubatee business performance on a monthly basis for assessment and reporting

· Collecting, collating and uploading incubatee business development interventions MoVs (Means of Verification), onto reporting system

· Assist SMMEs with the use of the Incubator facilities

· In person visits/ meetings to incubatee premises on a regular basis and where needed

· Incubator and Incubatee documentation management in an accurate, consistent, safe and confidential manner, in line with Centre policies and procedures and POPI Act

· Support the Centre Manager in management of the Centre operations and facilities, as well as on staff supervision (Admin support and Maintenance staff)

· Knowledge of and compliance to all statutory regulations, including the Public Finance Management Act, Basic Conditions of Employment, Health and Safety acts, as well achieved SABS SATS 2234:2020 (Business Incubator) and ISO 9001:2015 standards for the Incubator

· Continuously and consistently strive towards the achievement of the Organizational and Own KPIs

· Stakeholder engagements and identification of potential partnership opportunities, as is relevant

· Participate at business seminars/ webinars if and where relevant and practical

· Report-writing on progress of the beneficiaries and reporting to funder requirements (including the collation of evidence of support)

Experience and Qualifications

The successful candidate will:

· Be in possession of a suitable financial/ business management qualification, (honours level preferred)

· An experienced (all-rounder) enterprise development practitioner is required (who can work independently), with a proven track record in business development support for SMMEs (across a spectrum of industries) (experience in development of township-based business/ entrepreneurs a plus)

· Be in possession of minimum 5 years business development/ business advisory/ mentorship/ coaching experience (particularly community/ rural business development experience)

· Must have strong experience in advising both start-up and established business alike, with strong understand of the local SMME development landscape

· Be a Team Player and work closely with the Centre Manager

· Ensure compliance to SATS 2234:2020 standards for Incubators, ISO 9001:2015 and PFMA policies and procedures

· Be Multilingual (Proficient in English and isiZulu)

· Preferably locally-based

· Use of AI tools, such as MS Copilot and ChatGPT will be beneficial

Other Attributes:

· Strong report-writing and able to write business/ funding plans for start-up/ existing businesses or assist with funding applications collation for the Centre

· Excellent financial acumen skills

· Deadline-driven and results orientated

· Excellent interpersonal and communication skills

· Be in possession of very strong report-writing, reporting and presentation skills

· Very strong computer literacy (MS Office) skills

· Be willing to travel to meet stakeholders and clients, as and when required (driver's licence and own vehicle mandatory)

· Build effective relations with the local community

· A strong knowledge of funding opportunities for small businesses by National Government and other agencies.

Please submit applications, including:

· A cover letter

· Your most recent CV demonstrating the above requirements

· Examples of business report writing

· Three contactable references

· Applications must be submitted by close of business 24th October 2025 to

Only shortlisted candidates will be contacted. If you have not received a response by 31st October 2025, please regard your application as unsuccessful.

NOTE

All shortlisted candidates may be subject to both a credit, reference check and a police clearance check.

Interviews for shortlisted candidates will be held virtually (via Zoom or MS Teams) in November 2025

Job Type: Full-time

Work Location: In person

Application Deadline: 2025/10/24

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