11 Academic Support jobs in South Africa

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
  
  
• Process subject changes and concessions in line with academic policies and timelines.
  
  
• Coordinate venues for on-site practical and final examinations.
  
  
• Maintain meticulous registration data and issue confirmation letters.
  
  

• Strong organisational, communication, and stakeholder-management abilities.
  
  
• High attention to detail within LMS/CRM environments.
  
  
• Empathy, patience, and a demonstrated sense of urgency.

• Ability to work independently in a fully virtual setting.

Qualifications

• Grade 12 plus administration diploma/degree preferred.
  
  
• Demonstrated success in academic administration or student support, ideally online.
  
  

Help thousands of South African learners navigate their final-exam journey with confidence.

Department: Academic Support|Reports to: Academic Support Lead

Join to apply for the Academic Support Coordinator (IEB & SACAI) role at Teneo Online School

Join to apply for the Academic Support Coordinator (IEB & SACAI) role at Teneo Online School

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Role Overview

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

Key Responsibilities

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
• Process subject changes and concessions in line with academic policies and timelines.
• Coordinate venues for on-site practical and final examinations.
• Maintain meticulous registration data and issue confirmation letters.
  
  

• Strong organisational, communication, and stakeholder-management abilities.
• High attention to detail within LMS/CRM environments.
• Empathy, patience, and a demonstrated sense of urgency.
• Ability to work independently in a fully virtual setting.
  
  

• Grade 12 plus administration diploma/degree preferred.
• Demonstrated success in academic administration or student support, ideally online.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Primary and Secondary Education

Referrals increase your chances of interviewing at Teneo Online School by 2x

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 13 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 2 days ago

City of Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 13 hours ago

Milnerton, Western Cape, South Africa 20 hours ago

City of Cape Town, Western Cape, South Africa 20 hours ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa $600.00-$00.00 1 month ago

Cape Town, Western Cape, South Africa 3 weeks ago

City of Cape Town, Western Cape, South Africa 1 day ago

Southern Suburbs, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 1 day ago

City of Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 3 days ago

City of Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 days ago

City of Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 3 weeks ago

City of Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 600.00- 800.00 2 months ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 3 weeks ago

City of Cape Town, Western Cape, South Africa 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
  
  
• Process subject changes and concessions in line with academic policies and timelines.
  
  
• Coordinate venues for on-site practical and final examinations.
  
  
• Maintain meticulous registration data and issue confirmation letters.
  
  

• Strong organisational, communication, and stakeholder-management abilities.
  
  
• High attention to detail within LMS/CRM environments.
  
  
• Empathy, patience, and a demonstrated sense of urgency.

• Ability to work independently in a fully virtual setting.

Qualifications

• Grade 12 plus administration diploma/degree preferred.
  
  
• Demonstrated success in academic administration or student support, ideally online.
  
  

Help thousands of South African learners navigate their final-exam journey with confidence.

Department: Academic Support|Reports to: Academic Support Lead

Listing reference: manco_000656

Listing status: Online

Apply by: 19 January 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

CORE FUNCTIONS

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

CORE FUNCTIONS INCLUDE:

1. Academic Content Management
   1. Coordinate the creation, maintenance, and quality assurance of academic content.
   2. Ensure all online resources are current and accessible on the Learner Management System (LMS).
   3. Conduct peer-to-peer quality checks, upload academic content and recorded webinars.
   4. Maintain repositories of academic content, track updates and changes, and oversee the quality assurance process.
2. Student Support and Engagement
   1. Provide academic advice and support to students through various channels.
   2. Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
   3. Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support.
   4. Resolve academic-related queries, handle student consultations, and support Online Summative Assessments (OSA) sessions.
3. Administrative Duties
   1. Manage academic delivery tasks, including coordinating lecture plans and school meetings.
   2. Create and maintain trackers for faculty programmes, modules, and student data.
   3. Handle administrative processes such as credit applications and transfer requests.
   4. Support APLs and APCs in planning and organizing programme-related activities, and monitor “At Risk” modules and programmes.
4. Quality Assurance and Reporting
   1. Conduct quality assurance of recorded webinars and academic content.
   2. Prepare reports and recommendations to enhance academic service delivery.
   3. Monitor and resolve escalated queries efficiently.
5. Institutional Activities
   1. Support students during orientation and other institutional activities.
   2. Organize and conduct live academic support webinars, and collaborate with APLs and APCs.
   3. Coordinate meetings and engagement sessions, and assist in programme review cycles and benchmarking exercises.

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

1. Demonstrate academic acumen and relevant administration functions in the education spectrum.
2. Knowledge of content upload and webinar processes.
3. Strong organizational, planning, and attention to detail skills.
4. Ability to implement processes and procedures for projects.
5. Exceptional interpersonal and communication skills.
6. Proficient in Microsoft Office (Excel, Word, PowerPoint).
7. Strong reporting and analytical skills.

Physical Requirements:

1. Must be capable of working with visual and auditory input.

Special Conditions:

1. Willingness to work overtime when required.

Listing reference: manco_000656

Listing status: Online

Apply by: 19 January 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

CORE FUNCTIONS

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

CORE FUNCTIONS INCLUDE:

1. Academic Content Management
   1. Coordinate the creation, maintenance, and quality assurance of academic content.
   2. Ensure all online resources are current and accessible on the Learner Management System (LMS).
   3. Conduct peer-to-peer quality checks, upload academic content and recorded webinars.
   4. Maintain repositories of academic content, track updates and changes, and oversee the quality assurance process.
2. Student Support and Engagement
   1. Provide academic advice and support to students through various channels.
   2. Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
   3. Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support.
   4. Resolve academic-related queries, handle student consultations, and support Online Summative Assessments (OSA) sessions.
3. Administrative Duties
   1. Manage academic delivery tasks, including coordinating lecture plans and school meetings.
   2. Create and maintain trackers for faculty programmes, modules, and student data.
   3. Handle administrative processes such as credit applications and transfer requests.
   4. Support APLs and APCs in planning and organizing programme-related activities, and monitor “At Risk” modules and programmes.
4. Quality Assurance and Reporting
   1. Conduct quality assurance of recorded webinars and academic content.
   2. Prepare reports and recommendations to enhance academic service delivery.
   3. Monitor and resolve escalated queries efficiently.
5. Institutional Activities
   1. Support students during orientation and other institutional activities.
   2. Organize and conduct live academic support webinars, and collaborate with APLs and APCs.
   3. Coordinate meetings and engagement sessions, and assist in programme review cycles and benchmarking exercises.

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

1. Demonstrate academic acumen and relevant administration functions in the education spectrum.
2. Knowledge of content upload and webinar processes.
3. Strong organizational, planning, and attention to detail skills.
4. Ability to implement processes and procedures for projects.
5. Exceptional interpersonal and communication skills.
6. Proficient in Microsoft Office (Excel, Word, PowerPoint).
7. Strong reporting and analytical skills.

Physical Requirements:

1. Must be capable of working with visual and auditory input.

Special Conditions:

1. Willingness to work overtime when required.

Situated in Sandton, St David’s is a Catholic, Independent Day School for boys of all faiths, from Grade 00 to Grade 12.

Established in 1941, St David’s Marist Inanda forms part of the Marist educational community which comprises 5 Marist Schools in South Africa and educational institutions in over 75 countries worldwide. Marist education has at its core a strong value base, primarily focused on “Humility, Simplicity and Modesty” as espoused by our founder St Marcellin Champagnat in 1816. These values guide St David’s as we strive to achieve excellence in our core areas of Academics, Culturals, Leadership, Service and Sport.

St David’s Marist Inanda seeks to appoint a dynamic experienced Educator in the following position in the Preparatory School:

To commence January 2026.

Applicants should meet the following requirements:

• Display an understanding of the Catholic ethos and Marist values of the school.
• Be appropriately qualified with the necessary Degree and professional qualifications and must be SACE registered.
• Display a genuine passion for, and an in-depth understanding of teaching boys.
• Experience in learner/remedial support and differentiated teaching within a fluid teaching space will be a distinct advantage.
• Be able to extend learners who require additional input over and above the mainstream curriculum.
• Have a proven record of excellence in teaching which attests to the applicant’s passion, innovation and vibrancy for teaching in this phase.
• Lead, manage and collaborate with a dynamic academic enrichment team.
• Display high levels of professionalism and commitment.
• Be willing and able to contribute to the extra-curricular programme of the school.
• Possess appropriate technological skills and display a willingness to use technology in their teaching methodology.
• Demonstrate the ability to teach reading skills effectively; experience in this area will be a distinct advantage

Only suitably qualified candidates should apply for this position. Interested applicants should submit a motivational letter outlining why you want to work at St David’s, along with a CV with three contactable references on the google doc:

Closing date for applications: 25th August 2025.

The school reserves the right not to proceed with the filling of this post. An application will not in itself entitle the applicant to an interview or appointment, and failure to meet the minimum requirements of the advertised post will result in applicants automatically disqualifying themselves from consideration. Candidates not contacted shall consider their application unsuccessful.

St David’s Marist Inanda in line with POPIA (Protection of Personal Information Act) will attempt to ensure the confidentiality of all applicants for this role. All reasonable measures will be in place to protect personal information but will be used in the recruitment, selection, and reporting process. By submitting your application for this position, you are recognising and accepting this disclaimer.

Closing Date

25/08/2025

Listing reference: manco_000750

Listing status: Online

Apply by: 31 August 2025

Job category: University and Academy

Location: Durban

Contract: Permanent

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.Student Support Consultant - AssessmentsCORE PURPOSEThe core purpose of the job is to provide high quality and internationally reputable student service via telephonic, digital or any other means of communication required by the organization. To apply first responder resolution practices and problem solving ability, together with excellent verbal and written communication.

CORE FUNCTIONS INCLUDE:

• To provide administrative assistance to students who contact MANCOSA with an assessment-related query telephonically, via a live chat or by sending an email via the ticketing system, so as to provide satisfactory resolution to the student query.
• The Assessments Student Support Consultant must offer guidance to students across a range of assessment related aspects.
• Collaborating with team members and relevant stakeholders to assist students for query resolution.
• Ensure all assessment-related student support needs are met and always in line with the organizational vision, mission and strategy.
• Efficiently handle operations within the call center and administration unit whilst maintaining service levels that are agreed upon and measured against key performance indicators.
• Develop and Improve student satisfaction strategies through efficient use of communication skills, available systems, tools and processes

• Matric

• Minimum 2 years’ experience in a customer service related environment
• Excellent writing skills and attention to detail on email

• Qualification in Customer Care/Services

• Willingness to work overtime when required.
• Special or ad-hoc projects may be allocated as determined by the institutions operational requirements and interdepartmental process integration requirements.

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

The core purpose of the job is to comply with initiatives relating to the key institutional objectives: growth, stakeholder engagement, and operational and academic excellence. In doing so, the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

• Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
• Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
• Actioning the appropriate follow-up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP.
• Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
• Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
• Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
• Investigating and resolving queries and complaints as determined by the Registration Support Manager.
• Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
• Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
• Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

Relevant computer applications certificates and/or call centre system training would be an advantage.

• Minimum two (2) years ’ experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Possess an ability to adopt and solve problems.
• Must be able to make sound judgment under pressure.
• Stress tolerance.
• High energy level.
• Integrity.

• Experience with help desk support would be an added advantage.

Must be able to work weekends and overtime when necessary.

Job category: Others: Administrative Support and Secretarial

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN.

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

1. Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
2. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
3. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP.
4. Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
5. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives.
6. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys.
7. Investigating and resolving queries and complaints as determined by the Student Services Manager.
8. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed.
9. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
10. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or Call Centre system training would be an advantage.

EXPERIENCE AND SKILLS

1. Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
3. Strong interpersonal skills.
4. Excellent verbal and written communication skills.
5. Ability to adopt and solve problems.
6. Must be able to make sound judgement under pressure.
7. Stress tolerance.
8. High energy level.
9. Integrity.

ADVANTAGES

1. Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.