15 Academic Support jobs in South Africa

• Responsible for the day-to-day administrative support of the campus Academic department across all School/s and Programmes.
• Compiles, manages and distributes academic reports as required by the campus Academic School/s.
• Captures student notes in the academic system as and when required.
• Collaborates with other members of the Academic team (and other departments where applicable) to prepare for, and meet the requirements of the campus PULSE and Groups Internal Audits.
• Provides academic and administrative support during the campus registration period, including calling for student retention initiatives.
• Supports the Head: Academic with the Student Evaluation of Teaching (SETS) requirements.
• Attends the Academic department meetings and records minutes at these meetings when required.
• Assists with student disciplinary hearings as and when required.
• Meets project deadlines as determined by the National office and/or the Head: Academic
  
  

• Responsible for the day-to-day administrative management of the campus Lecturing (Independent Contractor) team within the relevant School/s.
• Supports the Programme Manager/s in managing the Lecturers and addresses or directs their queries timeously and accurately.
• Monitors the lecturer's administrative performance, for example: the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
• Captures information on the Direct Academic Student Engagement (DASE) tracker and ensures that this tracker is kept up-to-date and accurate at all times.
• Manages lecturing loads by way of module allocations i.e. Direct Academic Student Engagement tracking (DASE/non-DASE) to ensure the permissible maximum hours are adhered to and are not exceeded.
• Proactively monitors the Direct Academic Student Engagement (DASE) tracker and reports any Lecturers nearing the maximum permissible hourly allocation to the Head: Academic and relevant Programme Manager/s immediately to ensure that the hours are managed carefully thereafter and not exceeded.
• Manages and notifies the relevant lecturers of any changes that may affect their designated programmes.
• Collaborates with the relevant parties (Head: Academic, Programme Managers and the Junior HR Officer: Academic) to advertise campus Lecturer vacancies.
• Provides first line screening support of Lecturer applications and sets up interviews for shortlisted candidates.
• Attends mock lectures where required as part of the candidate screening process.
• Applies for Academic (Classification of Educational Subject Matter: CESM) approval on the HR & Payroll System to determine what module/s each Independent Contractor is approved to lecture on, and ensures that approvals are awarded by the Central Academic Team (CAT) prior to giving the Junior HR Officer: Academic the details to draw up the relevant Independent Contractor Agreements and related Annexures.
• Collaborates with the Junior HR Officer: Academic on the Lecturer appointment process to ensure that the process is streamlined and all audit and policy/process requirements are met prior to any Independent Contractor Agreements being issued or work being offered or carried out.
• Provides the Junior HR Officer: Academic with the relevant lecturing schedules needed to complete the Independent Contractor Agreements and associated Annexures.
• First level approver for the Lecturer timesheet approval process on the HR & Payroll system.
• Collaborates with the campus Capacity Planning and Timetabling Centre to fulfil the timesheet approval function and checks timeously in the HR & Payroll system on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved and any queries are resolved before the timesheet cut off date.
• Works with the Academic Department in driving lecturer evaluations.
• Keeps in constant communication with the Capacity Planning and Timetabling Centre to inform them of module allocation and Lecturer details so that they can set up the relevant VCConnect email addresses and account details timeously.
• Ensures that all new Lecturers are invited to attend the semester Induction and Orientation sessions as part of their onboarding process.
  
  

• Assists the Academic department with the co-ordination of academic workshops when required.
• Assists in identifying at risk students and lecturers and directs academic related queries to the relevant Academic team member timeously.
• Liaises with the Capacity Planning and Timetabling Centre and manages the Programme Managers class visit schedule on a regular basis.
• Addresses queries with the relevant National office Academic Support team members, and rolls-out directives or projects as and when required.
• Collaborates with all departments on campus to facilitate optimal performance within the portfolio or scope of duties.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the role.
  
  

• Advanced administrative and organisational skills
• Computer and system proficiency
• Problem solving skills
• Advanced communication
• Time management & prioritisation skills
• Best suited to a friendly, organised and methodical person who works accurately and is able to handle pressure.
  
  

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). However, candidates in their final year of their studies (NQF Level 6) who are currently employed at the company will also be considered for the role.
• Advanced Diploma or Degree (NQF Level 7) advantageous.
  
  

• Minimum of two years administrative experience, ideally within a tertiary academic environment.
  
  

• Monday to Friday: 08:00 -17:00
  
  

• Competitive salary commensurate with experience.
  
  

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.
  
  

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.
  
  

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance :

Direct Reporting Line:
Head: Computer Sciences

IIE MSA, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.

The IIE MSA Ruimsig Campus in Roodepoort has a vacancy for an Academic Support Co-ordinator.

• Responsible for the day-to-day administrative support of the campus Academic department across all School/s and Programmes.
• Compiles, manages and distributes academic reports as required by the campus Academic School/s.
• Captures student notes in the academic system as and when required.
• Collaborates with other members of the Academic team (and other departments where applicable) to prepare for, and meet the requirements of the campus PULSE and Groups Internal Audits.
• Provides academic and administrative support during the campus registration period, including calling for student retention initiatives.
• Supports the Head: Academic with the Student Evaluation of Teaching (SETS) requirements.
• Attends the Academic department meetings and records minutes at these meetings when required.
• Assists with student disciplinary hearings as and when required.
• Meets project deadlines as determined by the National office and/or the Head: Academic

• Responsible for the day-to-day administrative management of the campus Lecturing (Independent Contractor) team within the relevant School/s.
• Supports the Programme Manager/s in managing the Lecturers and addresses or directs their queries timeously and accurately.
• Monitors the lecturer's administrative performance, for example: the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
• Captures information on the Direct Academic Student Engagement (DASE) tracker and ensures that this tracker is kept up-to-date and accurate at all times.
• Manages lecturing loads by way of module allocations i.e. Direct Academic Student Engagement tracking (DASE/non-DASE) to ensure the permissible maximum hours are adhered to and are not exceeded.
• Proactively monitors the Direct Academic Student Engagement (DASE) tracker and reports any Lecturers nearing the maximum permissible hourly allocation to the Head: Academic and relevant Programme Manager/s immediately to ensure that the hours are managed carefully thereafter and not exceeded.
• Manages and notifies the relevant lecturers of any changes that may affect their designated programmes.
• Collaborates with the relevant parties (Head: Academic, Programme Managers and the Junior HR Officer: Academic) to advertise campus Lecturer vacancies.
• Provides first line screening support of Lecturer applications and sets up interviews for shortlisted candidates.
• Attends mock lectures where required as part of the candidate screening process.
• Applies for Academic (Classification of Educational Subject Matter: CESM) approval on the HR & Payroll System to determine what module/s each Independent Contractor is approved to lecture on, and ensures that approvals are awarded by the Central Academic Team (CAT) prior to giving the Junior HR Officer: Academic the details to draw up the relevant Independent Contractor Agreements and related Annexures.
• Collaborates with the Junior HR Officer: Academic on the Lecturer appointment process to ensure that the process is streamlined and all audit and policy/process requirements are met prior to any Independent Contractor Agreements being issued or work being offered or carried out.
• Provides the Junior HR Officer: Academic with the relevant lecturing schedules needed to complete the Independent Contractor Agreements and associated Annexures.
• First level approver for the Lecturer timesheet approval process on the HR & Payroll system.
• Collaborates with the campus Capacity Planning and Timetabling Centre to fulfil the timesheet approval function and checks timeously in the HR & Payroll system on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved and any queries are resolved before the timesheet cut off date.
• Works with the Academic Department in driving lecturer evaluations.
• Keeps in constant communication with the Capacity Planning and Timetabling Centre to inform them of module allocation and Lecturer details so that they can set up the relevant VCConnect email addresses and account details timeously.
• Ensures that all new Lecturers are invited to attend the semester Induction and Orientation sessions as part of their onboarding process.
  

• Assists the Academic department with the co-ordination of academic workshops when required.
• Assists in identifying at risk students and lecturers and directs academic related queries to the relevant Academic team member timeously.
• Liaises with the Capacity Planning and Timetabling Centre and manages the Programme Managers class visit schedule on a regular basis.
• Addresses queries with the relevant National office Academic Support team members, and rolls-out directives or projects as and when required.
• Collaborates with all departments on campus to facilitate optimal performance within the portfolio or scope of duties.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the role.

• Advanced administrative and organisational skills
• Computer and system proficiency
• Problem solving skills
• Advanced communication
• Time management & prioritisation skills
• Best suited to a friendly, organised and methodical person who works accurately and is able to handle pressure.

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). However, candidates in their final year of their studies (NQF Level 6) who are currently employed at the company will also be considered for the role.
• Advanced Diploma or Degree (NQF Level 7) advantageous.

• Minimum of two years administrative experience, ideally within a tertiary academic environment.

Working Hours:

• Monday to Friday: 08:00 -17:00

Salary:

• Competitive salary commensurate with experience.

Benefits:

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance :

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
  
  
• Process subject changes and concessions in line with academic policies and timelines.
  
  
• Coordinate venues for on-site practical and final examinations.
  
  
• Maintain meticulous registration data and issue confirmation letters.
  
  

• Strong organisational, communication, and stakeholder-management abilities.
  
  
• High attention to detail within LMS/CRM environments.
  
  
• Empathy, patience, and a demonstrated sense of urgency.

• Ability to work independently in a fully virtual setting.

Qualifications

• Grade 12 plus administration diploma/degree preferred.
  
  
• Demonstrated success in academic administration or student support, ideally online.
  
  

Help thousands of South African learners navigate their final-exam journey with confidence.

Department: Academic Support|Reports to: Academic Support Lead

Join to apply for the Academic Support Coordinator (IEB & SACAI) role at Teneo Online School

Join to apply for the Academic Support Coordinator (IEB & SACAI) role at Teneo Online School

We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.

Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.

Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.

When you join Teneo, you become part of a purpose-led, future-focused team that’s re-imagining education.

Ready to help unlock the extraordinary in every child?

Join us.

Role Overview

Ensure accurate Grade 12 exam registrations, concessions processing, and high-quality academic administration for IEB and SACAI learners, with occasional British International Curriculum support.

Key Responsibilities

• Serve as primary liaison for parents, learners, and educators; resolve curriculum queries swiftly.
• Process subject changes and concessions in line with academic policies and timelines.
• Coordinate venues for on-site practical and final examinations.
• Maintain meticulous registration data and issue confirmation letters.
  
  

• Strong organisational, communication, and stakeholder-management abilities.
• High attention to detail within LMS/CRM environments.
• Empathy, patience, and a demonstrated sense of urgency.
• Ability to work independently in a fully virtual setting.
  
  

• Grade 12 plus administration diploma/degree preferred.
• Demonstrated success in academic administration or student support, ideally online.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Primary and Secondary Education

Referrals increase your chances of interviewing at Teneo Online School by 2x

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 13 hours ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 2 days ago

City of Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 13 hours ago

Milnerton, Western Cape, South Africa 20 hours ago

City of Cape Town, Western Cape, South Africa 20 hours ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa $600.00-$00.00 1 month ago

Cape Town, Western Cape, South Africa 3 weeks ago

City of Cape Town, Western Cape, South Africa 1 day ago

Southern Suburbs, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa $6 0.00- 800.00 1 month ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 1 day ago

City of Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 3 days ago

City of Cape Town, Western Cape, South Africa 1 day ago

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 2 days ago

City of Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 3 weeks ago

City of Cape Town, Western Cape, South Africa 3 days ago

Cape Town, Western Cape, South Africa 3 weeks ago

Cape Town, Western Cape, South Africa 600.00- 800.00 2 months ago

Cape Town, Western Cape, South Africa 2 days ago

Cape Town, Western Cape, South Africa 8 hours ago

Cape Town, Western Cape, South Africa 3 weeks ago

City of Cape Town, Western Cape, South Africa 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Listing reference: manco_000656

Listing status: Online

Apply by: 19 January 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

CORE FUNCTIONS

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

CORE FUNCTIONS INCLUDE:

1. Academic Content Management
   1. Coordinate the creation, maintenance, and quality assurance of academic content.
   2. Ensure all online resources are current and accessible on the Learner Management System (LMS).
   3. Conduct peer-to-peer quality checks, upload academic content and recorded webinars.
   4. Maintain repositories of academic content, track updates and changes, and oversee the quality assurance process.
2. Student Support and Engagement
   1. Provide academic advice and support to students through various channels.
   2. Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
   3. Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support.
   4. Resolve academic-related queries, handle student consultations, and support Online Summative Assessments (OSA) sessions.
3. Administrative Duties
   1. Manage academic delivery tasks, including coordinating lecture plans and school meetings.
   2. Create and maintain trackers for faculty programmes, modules, and student data.
   3. Handle administrative processes such as credit applications and transfer requests.
   4. Support APLs and APCs in planning and organizing programme-related activities, and monitor “At Risk” modules and programmes.
4. Quality Assurance and Reporting
   1. Conduct quality assurance of recorded webinars and academic content.
   2. Prepare reports and recommendations to enhance academic service delivery.
   3. Monitor and resolve escalated queries efficiently.
5. Institutional Activities
   1. Support students during orientation and other institutional activities.
   2. Organize and conduct live academic support webinars, and collaborate with APLs and APCs.
   3. Coordinate meetings and engagement sessions, and assist in programme review cycles and benchmarking exercises.

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

1. Demonstrate academic acumen and relevant administration functions in the education spectrum.
2. Knowledge of content upload and webinar processes.
3. Strong organizational, planning, and attention to detail skills.
4. Ability to implement processes and procedures for projects.
5. Exceptional interpersonal and communication skills.
6. Proficient in Microsoft Office (Excel, Word, PowerPoint).
7. Strong reporting and analytical skills.

Physical Requirements:

1. Must be capable of working with visual and auditory input.

Special Conditions:

1. Willingness to work overtime when required.

Listing reference: manco_000656

Listing status: Online

Apply by: 19 January 2025

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

CORE FUNCTIONS

MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering high-quality educational experiences and support to our students across various platforms. We are seeking a dedicated and detail-oriented Academic Support Coordinator to join our team. This role is essential in managing academic content, providing student support, and ensuring the overall quality of our academic services. The successful candidate will coordinate content management, engage with students, handle administrative tasks, and support institutional activities.

CORE FUNCTIONS INCLUDE:

1. Academic Content Management
   1. Coordinate the creation, maintenance, and quality assurance of academic content.
   2. Ensure all online resources are current and accessible on the Learner Management System (LMS).
   3. Conduct peer-to-peer quality checks, upload academic content and recorded webinars.
   4. Maintain repositories of academic content, track updates and changes, and oversee the quality assurance process.
2. Student Support and Engagement
   1. Provide academic advice and support to students through various channels.
   2. Facilitate student engagement activities, academic support webinars, and coordinate student orientation.
   3. Monitor and report on “At Risk” students, assist with intervention plans, and offer personalized support.
   4. Resolve academic-related queries, handle student consultations, and support Online Summative Assessments (OSA) sessions.
3. Administrative Duties
   1. Manage academic delivery tasks, including coordinating lecture plans and school meetings.
   2. Create and maintain trackers for faculty programmes, modules, and student data.
   3. Handle administrative processes such as credit applications and transfer requests.
   4. Support APLs and APCs in planning and organizing programme-related activities, and monitor “At Risk” modules and programmes.
4. Quality Assurance and Reporting
   1. Conduct quality assurance of recorded webinars and academic content.
   2. Prepare reports and recommendations to enhance academic service delivery.
   3. Monitor and resolve escalated queries efficiently.
5. Institutional Activities
   1. Support students during orientation and other institutional activities.
   2. Organize and conduct live academic support webinars, and collaborate with APLs and APCs.
   3. Coordinate meetings and engagement sessions, and assist in programme review cycles and benchmarking exercises.

Essential Experience: Minimum 1-2 years in Learner Management System administration/coordination and academic administrative background

1. Demonstrate academic acumen and relevant administration functions in the education spectrum.
2. Knowledge of content upload and webinar processes.
3. Strong organizational, planning, and attention to detail skills.
4. Ability to implement processes and procedures for projects.
5. Exceptional interpersonal and communication skills.
6. Proficient in Microsoft Office (Excel, Word, PowerPoint).
7. Strong reporting and analytical skills.

Physical Requirements:

1. Must be capable of working with visual and auditory input.

Special Conditions:

1. Willingness to work overtime when required.

• Supervise and mentor a team of student support administrators and advisors.
• Oversee the delivery of student support services, ensuring responsiveness and professionalism.
• Monitor student engagement, academic progress, and well-being, and implement early intervention strategies.
• Coordinate orientation, onboarding, and retention initiatives.

• Bachelors degree (NQF Level 7) in Education, Psychology, Administration, or a related field.
• Postgraduate qualification (advantageous).

• 46 years in student support or academic administration.
• At least 2 years in a supervisory or team leadership role.
• Experience in a private higher education institution preferred.

• Strong leadership and team management skills.
• Excellent interpersonal and conflict resolution abilities.
• High-level administrative and organizational skills.
• Proficiency in student information systems (e.g., ITS, Moodle) and Microsoft Office.
• Ability to work under pressure and manage multiple priorities.

Job Title: Assistant Director: Student Support Services

Location: Gauteng, Johannesburg

Deadline: August 21, 2025

Requirements:

• Grade 12 certificate or equivalent; an appropriate Diploma / Bachelor’s Degree (NQF 7) in Psychology or BA in Social Work (Major in Psychology) or an equivalent qualification.
• 3-5 years of supervisory experience at salary levels 7 or 8 in an education/teaching and learning environment or related field; sound knowledge of career guidance, including student disability support.
• Computer literacy in Word, Excel, PowerPoint, Outlook, Teams; good verbal and written communication skills, presentation, and report writing skills; valid driver’s license.

Duties:

• Oversee the administration, management, and coordination of the student support services unit.
• Develop the annual operational plan for student support services.
• Manage and provide student counselling services.
• Develop and monitor career guidance plans, induction, and orientation programmes, and academic support referral systems.
• Develop and manage the budget for student support services.
• Manage student governance, leadership development, gender and disability mainstreaming, health, and wellness programmes.
• Develop and monitor alumni services and tracking systems for former students.
• Manage sports, recreation, arts, and culture programmes.
• Prepare and submit regular reports to the academic board, management, and college council; provide management information to stakeholders.
• Manage human, financial, and other resources within the unit.

Job category: Others: Administrative Support and Secretarial

Location: Durban

Contract: Fixed Term Contract

EE position: Yes

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN.

CORE PURPOSE

The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service.

CORE FUNCTIONS:

1. Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
2. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified.
3. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP.
4. Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
5. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives.
6. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys.
7. Investigating and resolving queries and complaints as determined by the Student Services Manager.
8. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed.
9. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements.
10. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing.

QUALIFICATIONS

Relevant computer applications certificates and/or Call Centre system training would be an advantage.

EXPERIENCE AND SKILLS

1. Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email).
3. Strong interpersonal skills.
4. Excellent verbal and written communication skills.
5. Ability to adopt and solve problems.
6. Must be able to make sound judgement under pressure.
7. Stress tolerance.
8. High energy level.
9. Integrity.

ADVANTAGES

1. Experience with help desk support would be an added advantage.

GENERAL

Must be able to work weekends and overtime when necessary.