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Sales Ambassador
Posted 1 day ago
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Job Description
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These principles influence our daily decision-making and operational requirements.
Job Overview :
The Dream Ambassador serves as the key point of contact between Olifants River Lodge and its clients. Responsibilities include answering queries, offering advice, providing solutions, and introducing new services. The role involves full account management—scheduling sales calls, demonstrating and presenting products—with a primary focus on revenue generation within designated areas and market segments.
Key Responsibilities :
- Develop and maintain strong trade relationships with clients in Mpumalanga and nationally through face-to-face meetings, calls, and digital interactions.
- Create and manage quotations, track payments, ensure invoice accuracy, and coordinate administrative tasks.
- Negotiate pricing that benefits both the customer and Olifants River Lodge.
- Conduct at least 25 in-person sales calls monthly, including site inspections and educational visits.
- Confirm quotations and coordinate all event details with clients, ensuring décor, technical setup, and room allocations are prepared on the event day.
- Represent the lodge at trade shows and industry networking events.
- Manage the CRM (VTiger) system by updating client data, leads, and interactions accurately.
- Oversee the entire sales process to maximize client engagement and spending.
- Follow up on quotes, organize educational visits, and host site inspections.
- Achieve key performance indicators (OKRs), including conversion rates and revenue growth.
- Expand market share in segments such as corporate, government, and niche markets, including schools and churches.
- Collaborate with the Resort Custodian and Sales Leads to design and implement sales strategies.
- Submit monthly sales reports detailing activities and insights via VTiger.
- Provide market feedback to enhance cross-selling, product positioning, and client satisfaction.
- Promote the lodge’s value proposition and foster a culture of innovation and growth.
Theoretical Knowledge and Qualifications :
- Grade 12
- Relevant diploma or certificate in the industry or sales field is beneficial
- Minimum of three years of industry-related experience
- Three years of account management experience is essential
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