3 Health Services jobs in Johannesburg

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases, and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

A healthier future is what drives us to innovate—to continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That's what makes us Roche.

Roche Diagnostics in Johannesburg has an opening for a Key Account Manager Near Patient Care.

The primary goal of this role is to craft and execute dynamic account portfolio and channel strategies that drive the attainment of commercial targets. This position is pivotal in identifying and capturing business opportunities and fostering robust relationships with key executive decision-makers and customers. By expanding Roche's market share and sales within the Near Patient Care domain across designated territories, the role ensures sustained growth and exceptional results, reflecting our commitment to excellence and strategic market leadership.

1. Analyze Competitors and Customers: Assess competitor activities and customer needs to identify issues, trends, and opportunities.
2. Adapt Sales Strategies: Tailor sales approaches to meet the unique requirements of various primary care units.
3. Promote Point-of-Care Testing: Engage in local health initiatives and outreach programs to enhance brand recognition.
4. Collaborate with Stakeholders: Work with internal and external stakeholders, invite participants, speakers, and experts, and manage expenses effectively.
5. Comply with Corporate Policies: Adhere to local legislation and Roche corporate policies, maintaining corporate culture and ethics.
6. Engage with Market Players: Stay informed on relevant product, industry, and sector knowledge by interacting with market players.
7. Build and Expand Client Base: Develop long-term relationships with new and existing customers to increase viable income streams.
8. Provide Feedback and Support: Deliver trustworthy customer feedback and aftersales support.
9. Record Maintenance: Keep accurate records of sales revenue, invoices, and report on successes and areas needing improvement.

Note: A full job description is available upon request.

You hold a completed National Diploma in Medical Sciences. A University degree or a Business Management qualification is preferred.

You have 3-5 years of commercial experience in the medical industry, ideally in the IVD or Point of Care space, with at least 3 years of account management experience.

Ability to travel nationally and internationally.

Relocation benefits are not available for this role.

A healthier future drives us to innovate. Over 100,000 employees worldwide are dedicated to advancing science and ensuring access to healthcare today and for future generations. Our efforts have resulted in over 26 million people treated with our medicines and over 30 billion tests conducted using our diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high to deliver life-changing healthcare solutions that make a global impact.

Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis, and treatment of diseases. The company has operated in South Africa since 1947. The local office of Roche Diagnostics is based in Midrand, Johannesburg, with offices throughout Southern Africa and Sub-Saharan Africa. We employ over 180 employees in our Diagnostics division.

Roche is an Equal Opportunity Employer.

• Provide subject-matter expertise and knowledge regarding the Oncology systems to all role players, and provide user support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services.
• Monitor and assess the extent to which the systems functionalities, performance, etc. meet/satisfy user requirements.
• Manage Service level delivery according to agreed and signed off SLAs.
• Investigate incidents and problem reports regarding the systems and assist with problem resolution.
• Ensure required maintenance requests are logged and implemented with little/no disruptions to business.
• Know Systems landscape and ensure that this is monitored and optimized.
• Document interdependencies between systems and other related systems & processes and optimize to ensure business stability.
• Manage 3rd Party escalation.

Coordinate and Drive Small Enhancements

• Proactively identify shortcomings, issues, etc. in Oncology system functionalities, procedures and performance and make recommendations for changes/improvements to Line.
• Follow change governance process for any changes required in Oncology IT environment including sign off of UAT (user acceptance testing).
• Ensure full understanding of business changes (BRD & BSS) to determine systems impact and sign off.
• Review deployment plan and sign off if correct.
• Provide subject-matter expertise and support & assistance to change projects regarding changes/improvements to systems.

• 2-3 years’ direct experience in managing IT systems from a business point of view.
• 3-5 years related work experience.
• 2-3 years’ experience in analyzing and defining business requirement specifications.
• Operational experience in a corporate channel environment.
• Experience in a healthcare services environment.
• ITIL Foundation Certified is a prerequisite.
• IT related qualification will be advantageous.
• Knowledge of in-house systems will be advantageous.
• The ability to communicate verbally and in writing.
• Knowledge of operating systems (Microsoft Windows).
• Previous experience in the healthcare industry will be advantageous.
• Sound knowledge of Information Security controls, concepts, and best practices is required along with a solid understanding of technology and associated security risks.