12 Workplace Technology jobs in South Africa
Workplace Technology Engineer II
Posted 1 day ago
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Job Description
Apply by :
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!
2. Once you have completed the above finalize your application by clicking apply below.
Purpose StatementTo build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the companies vision and objectives.
Education (Minimum)- Grade 12 National Certificate / Vocational
- A relevant degree in Information Technology
Minimum :
- An operational understanding of:
- End user and distributed IT systems and infrastructure
- Desktop design standards and implementation strategy
- Documenting of IT systems, infrastructure standards and SOP’s
- Microsoft Windows operating system architecture and application integration
- Active Directory and Group Policy management systems (Azure AD, EntraID, AGPM)
- Identity and Access Management (AD Security and Group Management, Multi-Factor Authentication)
- Security relevant to end user devices (Group policy configuration, EDR, Encryption, Remote Wipe)
- Managing compliance levels, across the software stack (O/S, MS Office and 3rd Party applications)
- System Centre Configuration Manager (Advanced use of and Troubleshooting of the system)
- Knowledge in scripting tools such as VBScript, PowerShell, Python, JavaScript
- End User hardware and peripherals (DELL, Lenovo)
- Print Management Solutions (e.g. Y-Soft)
- Cloud Service Providers (Azure, AWS, Google Cloud)
- Microsoft 365 Services (Teams, Power Platform, Power BI, O365).
- Microsoft Intune / MAM (Troubleshooting)
- Cloud Management Gateways (e.g. Azure, SCCM)
- Networking (DHCP, DNS, TCP/IP, Routing, Switching)
- Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
- Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms)
- SharePoint and SharePoint Online
- Virtual Desktop Technologies (VDI, Citrix, VMWARE)
- Microsoft Exchange, Exchange Online and SMTP relay type systems
- SCCM (Architectural design and configuration of the system, creating reports)
- Software packaging, task sequencing, WIM creation, Driver injection etc.
- Observability tooling (e.g. Grafana, Instana, Pager Duty)
Ideal :
- Microsoft Teams PSTN Telephony Services
- Google Workspaces
- Object Oriented Language (C++, C#, Java).
- SQL and NoSQL knowledge.
- Restful API web services.
- DELL Absolute
- Lenovo LDI
- DELL DCM and DCU
- Documenting of IT systems, infrastructure standards, and SOP’s
- Desktop design standards and implementation strategy
- Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
- Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms)
- SharePoint and SharePoint Online
- Virtual Desktop Technologies (VDI, Citrix, VMWARE)
- SCCM (Architectural design and configuration of the system, creating reports)
- Software packaging, task sequencing, WIM creation, Driver injection etc.
- Analytical Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Presentation Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
- Researching skills
- Clear criminal and credit record
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
#J-18808-LjbffrWorkplace Technology Engineer II
Posted 2 days ago
Job Viewed
Job Description
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Select how often (in days) to receive an alert:
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!
2. Once you have completed the above finalize your application by clicking apply below.
To build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the companies vision and objectives.
Education (Minimum)- Grade 12 National Certificate / Vocational
Minimum :
- An operational understanding of:
- End user and distributed IT systems and infrastructure
- Desktop design standards and implementation strategy
- Documenting of IT systems, infrastructure standards and SOP’s
- Microsoft Windows operating system architecture and application integration
- Active Directory and Group Policy management systems (Azure AD, EntraID, AGPM)
- Identity and Access Management (AD Security and Group Management, Multi-Factor Authentication)
- Security relevant to end user devices (Group policy configuration, EDR, Encryption, Remote Wipe)
- Managing compliance levels, across the software stack (O/S, MS Office and 3rd Party applications)
- System Centre Configuration Manager (Advanced use of and Troubleshooting of the system)
- End User hardware and peripherals (DELL, Lenovo)
- Print Management Solutions (e.g. Y-Soft)
- Microsoft 365 Services (Teams, Power Platform, Power BI, O365).
- Networking (DHCP, DNS, TCP/IP, Routing, Switching)
- Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
- Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms)
- SharePoint and SharePoint Online
- Virtual Desktop Technologies (VDI, Citrix, VMWARE)
- Microsoft Exchange, Exchange Online and SMTP relay type systems
- SCCM (Architectural design and configuration of the system, creating reports)
- Observability tooling (e.g. Grafana, Instana, Pager Duty)
Ideal :
- Google Workspaces
- Object Oriented Language (C++, C#, Java).
- SQL and NoSQL knowledge.
- Restful API web services.
- DELL Absolute
- DELL DCM and DCU
- Documenting of IT systems, infrastructure standards, and SOP’s
- Desktop design standards and implementation strategy
- Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
- Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms)
- SharePoint and SharePoint Online
- Virtual Desktop Technologies (VDI, Citrix, VMWARE)
- SCCM (Architectural design and configuration of the system, creating reports)
- Analytical Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Presentation Skills
- Researching skills
- Clear criminal and credit record
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
#J-18808-LjbffrWorkplace Technology Engineer II
Posted today
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1.To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.
To build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the companies vision and objectives.
Education (Minimum)- Grade 12 National Certificate / Vocational
Minimum :
- An operational understanding of:
- End user and distributed IT systems and infrastructure
- Desktop design standards and implementation strategy
- Documenting of IT systems, infrastructure standards and SOP’s
- Microsoft Windows operating system architecture and application integration
- Active Directory and Group Policy management systems (Azure AD, EntraID, AGPM)
- Identity and Access Management (AD Security and Group Management, Multi-Factor Authentication)
- Security relevant to end user devices (Group policy configuration, EDR, Encryption, Remote Wipe)
- Managing compliance levels, across the software stack (O/S, MS Office and 3rd Party applications)
- System Centre Configuration Manager (Advanced use of and Troubleshooting of the system)
- End User hardware and peripherals (DELL, Lenovo)
- Print Management Solutions (e.g. Y-Soft)
- Microsoft 365 Services (Teams, Power Platform, Power BI, O365).
- Networking (DHCP, DNS, TCP/IP, Routing, Switching)
- Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
- Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms)
- SharePoint and SharePoint Online
- Virtual Desktop Technologies (VDI, Citrix, VMWARE)
- Microsoft Exchange, Exchange Online and SMTP relay type systems
- SCCM (Architectural design and configuration of the system, creating reports)
- Observability tooling (e.g. Grafana, Instana, Pager Duty)
Ideal :
- Google Workspaces
- Object Oriented Language (C++, C#, Java).
- SQL and NoSQL knowledge.
- Restful API web services.
- DELL Absolute
- DELL DCM and DCU
- Documenting of IT systems, infrastructure standards, and SOP’s
- Desktop design standards and implementation strategy
- Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
- Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms)
- SharePoint and SharePoint Online
- Virtual Desktop Technologies (VDI, Citrix, VMWARE)
- SCCM (Architectural design and configuration of the system, creating reports)
- Analytical Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Presentation Skills
- Researching skills
- Clear criminal and credit record
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
#J-18808-LjbffrSenior Software Engineer - Digital Workplace
Posted 5 days ago
Job Viewed
Job Description
Canonical Cape Town, Western Cape, South Africa
Join or sign in to find your next jobJoin to apply for the Senior Software Engineer - Digital Workplace role at Canonical
Senior Software Engineer - Digital WorkplaceCanonical Cape Town, Western Cape, South Africa
3 days ago Be among the first 25 applicants
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
The role
Our Workplace Engineering team are a highly performant group which specialises in web architecture and analytics specialists. Building new tools, dashboards and analytics that empower colleagues, managers and executives to make better decisions and deliver better work.
What you will do:
- Design and deliver web-based systems and SAAS
- Provide new insights into the Canonical workplace experience
- Enable new processes and improve existing workflows
- Collaborate proactively with a distributed team
- Write high-quality code to create new features
- Debug issues and produce high-quality code to fix them
- Consistently provide high-quality code reviews to other engineers
- Discuss ideas and collaborate on finding good solutions
- Estimate work, set goals and meet them
- Write project specifications, and epics and understand the risks
- Understand completion criteria and push work to completion
- Coaching, mentoring and providing feedback to more junior members of the team, while always developing yourself
- Connect to many data sources and provide insightful visualisations
- Database design and architecture for connected systems
- Developing new and improved working practices for the company
- Providing tooling to support optimised processes
- Love what you do.
To be successful in this team you must be an expert in two or more of the following:
- Backend web service programming in Python and Node.JS
- Solid understanding of web development technologies such as HTML, CSS, and JavaScript.
- Data analytics and statistical analysis
- Natural language processing, sentiment analysis, machine learning
- Data visualisation
As a Senior Web Engineer at Canonical, you need an analytical, data-driven mind and a passion to connect and make sense of interesting data from APIs. We focus heavily on the collection of metrics, optimising processes, and ways of working across Canonical. You need to demonstrate leadership, excellence, and consistency and will mentor others in the team.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Software Development
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#J-18808-LjbffrDigital Workplace Consultant (Power Platforms Development)
Posted 11 days ago
Job Viewed
Job Description
The Digital Workplace Consultant (Power Platforms) plays a pivotal role in delivering modern workplace solutions that enhance collaboration, productivity, and digital transformation for clients. This role requires hands-on experience with Microsoft 365, SharePoint Online, Teams, Power Platform, CoPilot and related technologies. The consultant will be responsible for analysing business needs, designing solutions, configuring environments, and supporting user adoption and training.
This position is open to candidates based in Johannesburg, Midrand, Durban or Cape Town
Responsibilities:
- Work closely with clients to understand their business requirements and translate them into modern workplace solutions.
- Design, implement, and configure Microsoft 365 solutions, including SharePoint Online, Microsoft Teams, OneDrive, and Viva.
- Develop and customize Power Platform applications (Power Apps, Power Automate, Power BI) to automate business processes.
- Conduct discovery workshops, solution design sessions, and user training.
- Assist in data and document migrations to SharePoint Online or Microsoft Teams.
- Create functional and technical documentation for solutions.
- Provide post-implementation support, enhancements, and troubleshooting.
- Collaborate with internal technical teams, business analysts, and project managers to deliver successful engagements.
- Stay up to date with new Microsoft features, releases, and best practices.
Required Skills & Experience:
- 3–5 years of experience in delivering digital workplace or Microsoft Modern Work solutions.
- Strong knowledge of Microsoft 365 ecosystem (SharePoint Online, Teams, OneDrive, Microsoft 365 Groups).
- Proven experience as a Power Platform Developer, with a strong portfolio showcasing Power Apps, Power Automate, and Power BI solutions.
- Experience with intranet portals, content management, and collaboration tools.
- Strong understanding of SharePoint architecture, site configuration, and administration.
- Familiarity with Microsoft security, compliance, and governance features
- Experience with integrating Power Platform solutions with other Microsoft products (e.g., SharePoint, Teams) and third-party applications.
- Ability to gather business requirements, document user stories, and design user-centric solutions
Preferred Qualifications
- Microsoft 365 or Power Platform certifications (e.g., MS-600, PL-100, PL-200).
- Experience with third-party migration tools (e.g., ShareGate, AvePoint)
- Exposure to Microsoft Viva and Copilot Studio
Soft Skills:
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to work independently and manage multiple projects simultaneously.
- Strong analytical and problem-solving mindset.
- Proactive attitude and eagerness to learn.
- Professional client interaction and presentation skills.
Digital Workplace Consultant (Power Platforms Development)
Posted today
Job Viewed
Job Description
The Digital Workplace Consultant (Power Platforms) plays a pivotal role in delivering modern workplace solutions that enhance collaboration, productivity, and digital transformation for clients. This role requires hands-on experience with Microsoft 365, SharePoint Online, Teams, Power Platform, CoPilot and related technologies. The consultant will be responsible for analysing business needs, designing solutions, configuring environments, and supporting user adoption and training. This position is open to candidates based in Johannesburg, Midrand, Durban or Cape Town Responsibilities:
- Work closely with clients to understand their business requirements and translate them into modern workplace solutions.
- Design, implement, and configure Microsoft 365 solutions, including SharePoint Online, Microsoft Teams, OneDrive, and Viva.
- Develop and customize Power Platform applications (Power Apps, Power Automate, Power BI) to automate business processes.
- Conduct discovery workshops, solution design sessions, and user training.
- Assist in data and document migrations to SharePoint Online or Microsoft Teams.
- Create functional and technical documentation for solutions.
- Provide post-implementation support, enhancements, and troubleshooting.
- Collaborate with internal technical teams, business analysts, and project managers to deliver successful engagements.
- Stay up to date with new Microsoft features, releases, and best practices.
Required Skills & Experience:
- 3–5 years of experience in delivering digital workplace or Microsoft Modern Work solutions.
- Strong knowledge of Microsoft 365 ecosystem (SharePoint Online, Teams, OneDrive, Microsoft 365 Groups).
- Proven experience as a Power Platform Developer, with a strong portfolio showcasing Power Apps, Power Automate, and Power BI solutions.
- Experience with intranet portals, content management, and collaboration tools.
- Strong understanding of SharePoint architecture, site configuration, and administration.
- Familiarity with Microsoft security, compliance, and governance features
- Experience with integrating Power Platform solutions with other Microsoft products (e.g., SharePoint, Teams) and third-party applications.
- Ability to gather business requirements, document user stories, and design user-centric solutions
Preferred Qualifications
- Microsoft 365 or Power Platform certifications (e.g., MS-600, PL-100, PL-200).
- Experience with third-party migration tools (e.g., ShareGate, AvePoint)
- Exposure to Microsoft Viva and Copilot Studio
Soft Skills:
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to work independently and manage multiple projects simultaneously.
- Strong analytical and problem-solving mindset.
- Proactive attitude and eagerness to learn.
- Professional client interaction and presentation skills.
TECHNICAL IMPLEMENTATION & SOLUTIONS CONSULTANT
Posted 17 days ago
Job Viewed
Job Description
About MCI
MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East. Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.
We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.
Role
MCI is looking for a Technical Implementation & Solutions Consultant to join our dynamic team. You will take responsibility for implementing, maintaining, optimising, and troubleshooting new and existing Direct Hire Recruitment systems, ensuring seamless workflow integration, and providing 2nd line technical assistance to the end-user and 1st line support team. This role is diverse, challenging, and interesting.
ork closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.
Activities will include:
• Implementing and configuring new systems.
• Developing and maintaining web solutions, including, website optimisation.
• Troubleshooting and resolving technical issues.
• Maintaining and creating clear and concise documentation.
• Streamlining processes and optimising system workflows.
• Collaborating with other team members to ensure smooth technical implementations.
• Managing data and analytics tasks using MS SQL and other analytics tools.
Skills a d Qualifications:
• Relevant IT degree and/or diploma.
• Proficiency in Microsoft SQL, C# .NET, HTML, JavaScript.
• General business tools (Microsoft 365 suite, Jira, etc.)
• Strong documentation and communication skills.
• Ability to analyse and solve complex technical problems effectively.
• Knowledge of API interfaces.
Pref rred Skills:
• Experience with Zoho Analytics is beneficial.
• Strategic thinking
• Problem solving
• Collaborative team player.
M I Consultants are people who are:
• Ambitious team players.
• but can work independently.
• Courageous and passionate.
• Able to take on challenges with a sense of urgency.
• Focused, with a strong desire for self-improvement.
• Dynamic and progressive in their thinking.
• Ethical and responsible.
• Professional, trustworthy and keen.
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Information Technology Support Engineer
Posted 11 days ago
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Job Description
Join to apply for the Information Technology Support Engineer role at Scaled Inc .
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Scaled Inc is a US-based firm supporting Managed Service Providers (MSPs) throughout North America. We offer excellent, well-paying, full-time opportunities with growing MSPs.
The Advanced IT Support Engineer is responsible for resolving escalated technical issues in Service. This role involves resolving tickets and training team members to support our clients, ensuring outstanding service.
The Advanced IT Support Engineer spends much of their time resolving complex tickets that other engineers cannot resolve, focusing on reactive service issues. Strong communication skills, analytical thinking, and problem-solving abilities are essential.
This position requires senior-level knowledge, including experience with Azure, WVD/RDS/Terminal Services, Networking, O365, and MS cloud technologies. A minimum of 5 years’ experience and advanced certifications are expected.
Key Responsibilities:
- Serve as the technical lead for troubleshooting complex issues.
- Set up and manage servers from start to finish.
- Perform initial diagnosis and determine next steps for issues.
- Identify root causes of user technical problems.
- Collaborate with onsite technicians to diagnose and troubleshoot issues.
- Update technical support documentation as needed.
- Work hours are from 18:00 - 03:00 SAST , supporting US-based clients, subject to operational requirements.
Required experience includes:
- GPO and Active Directory expertise.
- Advanced PowerShell skills.
- Backup and Disaster Recovery experience.
- Security infrastructure deployment and management.
- Enterprise email and collaboration solutions.
- Enterprise VDI and Hypervisor experience.
- Wireless solutions expertise.
Certifications expected include:
- MCSE
- Advanced Cisco or HP certifications
- VMWare certification
- Cybersecurity certifications (SANS, GIAC, etc.)
- Security infrastructure certifications (Fortinet, Cisco, Meraki, Palo Alto, Juniper, F5, VMWare)
- Security management certifications (Splunk, Arctic Wolf, Tenable)
- ITIL or similar governance certifications
This is a full-time, permanent role requiring at least 5 years of technical support experience and night shift availability.
#J-18808-LjbffrEvent Technology AV Support Specialist - EY wavespace
Posted 2 days ago
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Job Description
Event Technology AV Support Specialist - EY wavespace
EY Technology :
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 4000 people in more than 140 countries all of whom rely on secure technology to do their jobs every single day. Everything from the laptops we use to the ability to work remotely on our mobile devices and connect our people and our clients to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated into the client services we deliver and are key to us being more innovative as an organization.
EY Technology supports our technology needs through three business units :
Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
Enterprise Technology (ET) ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the lowest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.
Information Security (Info Sec) - Info Sec prevents detects responds to and mitigates cyber-risk protecting EY and client data and our information management systems.
The opportunity
EY wavespaces are at the forefront of EYs Digital Strategy and because of this EY has been identified as the Industry Leader in Digital Transformation. There are currently 25 flagship wavespaces and approximately 25 satellite wavespaces and the number of locations is growing. The wavespaces are a crucial vehicle for EY business to engage with existing and connect to future clients. They are highly connected forming a powerful network for the EY business to connect sessions and teams. Wavespace helps our clients respond to disruptive forces and new digital challenges.
The wavespace AV / Technology Support Specialist will act as a dedicated on-site support wavespace specialist and the technical first point of contact for meetings and events held in their respective geographic this role they should be able to deliver quality client service be equipped with appropriate knowledge and be well-versed technically in EYs technology landscape. The wavespace Support Specialist will also need to maintain ongoing relationships with Regional and Team Leads as well as the Global Event Enablement team ensuring open communication and addition theyll need the ability to build ongoing relationships with other EY Technology teams and Service Line functions to provide relevant services and opportunities.
One of the facilities supported by EY wavespace is located in Johannesburg. EYs Digital Operations Hub in Johannesburg is a venue where we support both single and multi-client events to address all client business needs. EY is equipped with AV technology and other tools to demonstrate solutions tailored to client requirements. This role will provide technical support for our operations in Johannesburg.
Your key responsibilities
- Assist with local on-site and off-site support for firm-sponsored wavespace functions / meetings including a deep understanding and knowledge of network infrastructure lab / wavespace internal networks and the EY network.
- Assist with the deployment of hardware and software to end users (including the installation configuration and testing of more complex firm hardware).
- Assist with provisioning and de-provisioning processes including setting up hardware / software for the wavespace support team.
- Assist with (or coordinate) the repair of end-user hardware and / or lab hardware and the reinstallation of software as necessary to resolve end-user incidents as well as wavespace-specific technologies (e.g. MS Surface Hubs iPads Microsoft Surface tablets Digital Signal Processors Microphone systems wireless presentation systems etc.) including the maintenance of these technologies.
- Support technology applications including MURAL Miro Zeetings Slido Co Create and others.
- Additional applications Bluejeans Webex Teams.
- AV components Screens Projectors Audio / Visual matrix Digital Signal processors Cameras Oblong etc.
- Additional AV Components Raritan (KVM) Box computers NVX Endpoints ChromeSticks Analogway 360 Cameras.
- Support AV software Ventuz Light Key (Astera Lights Titan Lights) AppSpace Crestron QSYS Gitbash Solstice OSC Designer Analogway.
- Support lab-specific hardware - Samsung Flip MS HoloLens / Oculus Rift 3D Printer Digital fabrication machines.
- Additional Hardware Oculus Go Surface Studio Drones.
- Operating System Support Windows 10 Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level.
- Knowledge in utilizing NAS capabilities and secure storage.
- Understand and interpret specialized network configurations (i.e. enablement of AirCast for iOS devices on the network).
- Maintain on-site servers for event use (Value Creation Tool) Windows Kiosk mode and Kiosk mode on iPads.
- Communicate and manage relationships with vendors.
- Analyze network issues and report appropriately to have them addressed quickly (i.e. Cisco proprietary).
- Track and resolve all related incidents and service requests in the Ticket Management System; identify sources and trends of technical problems to prevent future occurrences.
- Under minimal supervision provide after-hours service for escalated issues from the Service Desk Team Lead or wavespace stakeholder.
- Maintain a thorough understanding of the EY Technology organization and service offerings to identify how best to address end-user technology needs and incidents.
- Understand the Firms business and organization sufficiently to anticipate and resolve end-user technology issues that affect the productivity of Firm personnel.
Analytical / Decision Making Responsibilities :
Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or the capability to anticipate and resolve an issue.
Required Experience :
Unclear Seniority
Key Skills
Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics
Employment Type : Temp
Experience : years
Vacancy : 1
#J-18808-LjbffrEvent Technology AV Support Specialist - EY wavespace
Posted 3 days ago
Job Viewed
Job Description
Event Technology AV Support Specialist - EY wavespace
EY Technology:
Technology is central to EY's operations, supporting over 400,000 employees across more than 140 countries. Our technology infrastructure includes laptops, mobile devices, internal tools, and external solutions that enable seamless client and internal services.
EY Technology is organized into three units:
- Client Technology (CT): Focuses on developing new technology services for clients, enabling faster identification and pursuit of technology opportunities.
- Enterprise Technology (ET): Supports core business functions with cost-effective, quality technology infrastructure and enhances internal user experience.
- Information Security (Info Sec): Protects data and systems from cyber risks through prevention, detection, response, and mitigation.
The opportunity
EY wavespaces are key to our Digital Strategy, recognized as industry leaders in digital transformation. With 25 flagship and approximately 25 satellite locations, they serve as hubs for client engagement and innovation, helping clients navigate digital disruptions.
The wavespace AV/Technology Support Specialist will act as a dedicated on-site support for wavespace events, serving as the first technical contact. The role requires delivering quality client service, maintaining strong relationships with regional, global, teams, and other EY technology units, and providing technical expertise across EY’s technology landscape.
Supporting operations in Johannesburg, this role involves providing technical support for events using AV technology and other tools tailored to client needs.
Your key responsibilities
- Provide on-site and remote support for wavespace sessions, including understanding network infrastructure and internal networks.
- Deploy and configure hardware and software for end users and support hardware repairs and reinstallation.
- Support and maintain AV components such as screens, projectors, microphones, cameras, and related software like Ventuz, Light Key, and Crestron.
- Assist with lab-specific hardware and operating systems, including Windows and Mac OS.
- Manage relationships with vendors, analyze network issues, and handle incident tracking and resolution.
- Provide after-hours support for escalated issues, ensuring minimal disruption to sessions.
- Stay informed about EY’s technology offerings and anticipate end-user needs to enhance productivity.
Analytical/Decision Making Responsibilities:
Requires strong analytical skills to troubleshoot and resolve technical issues efficiently and proactively.
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