21 Workforce Productivity jobs in South Africa
Process Improvement Specialist
Posted 21 days ago
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Job Description
We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality.
Requirements
Process Analysis and Assessment- Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
- Map and document processes using flowcharts, process mapping software, and other relevant tools.
- Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects.
- Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
- Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
- Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.
- Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
- Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
- Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.
- Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards.
- Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
- Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.
- Work closely with internal business unit teams to implement and sustain improvements.
- Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
- Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.
- Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
- Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
- Ensure alignment between process improvements and the organisation’s IT and data strategy.
Desired Skills & Qualifications
Education- Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.
- 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
- Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
- Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage.
- Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
- Experience working in solar PV plant construction, operation, and asset management is a plus.
- Process Analysis and Design.
- Quality Management Systems.
- Improvement Methodologies.
- Data Analysis and Problem-Solving.
- Project Management.
- Communication and Interpersonal Skills.
- Software Proficiency.
Manager, MIS & Process Improvement
Posted 21 days ago
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Job Description
Business Segment: Corporate & Investment Banking
Location: ZA, GP, Johannesburg, Simmonds Street 5
Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations,
Support Process Improvement Lead
Posted 21 days ago
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Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrManager, mis & process improvement
Posted today
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Support process improvement lead
Posted today
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Specialist, Workforce Management
Posted today
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Job Description
TTEC Cape Town, Western Cape, South Africa.
Join to apply for the Specialist, Workforce Management role at TTEC . Bringing smiles is what we do at TTEC… for you and the customer. As a Workforce Management (WFM) Specialist, you will be working onsite in Cape Town, South Africa , and you will be part of creating and delivering amazing customer experiences while you #experienceTTEC, an award-winning employment experience and company culture.
What You’ll Be DoingLooking for an opportunity to be part of a team? You will be responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TTEC's financial requirements.
Responsibilities- Achieve 100% of accuracy and speed in delivery of requirements (time management, achievement motivation, results orientation, efficiency, accountability).
- Learn key business objectives, timeframes, and requirements associated with each goal and task (attention to detail and process, follow-through, technical knowledge, ability to learn, analysis).
- Understand and improve the key success metrics associated with workforce management goals (observation, innovation, creativity, collaboration, communication).
- Deliver consistent high quality customer service (customer focus, friendly, helpful, accountability, diplomacy, communication).
- Escalate staffing issues as appropriate (analysis, problem solving, judgment, communication, system troubleshooting).
- Understand the contractual parameters of the client, in-chair occupancy, average handle time, tracking and trending call volume history, and monitoring associate absenteeism and other components of the overall work flow.
- Provide, coordinate, analyze and consolidate all schedule adherence data to deliver processes and project work in a timely and accurate manner following company and client requirements and standards.
- Maintain a thorough working knowledge of TTEC's policies and procedures related to WFM duties and client-specific service level expectations.
- Strong understanding of TTEC's business, core values, and goals
- Strong interpersonal skills in dealing with a diverse population
- High customer service orientation
- High level of integrity, honesty, and judgment
- Math/statistics and computer proficiency
- Ability to respect and ensure strict confidentiality of customer data
- Demonstrated multi-tasking capability and proven success in fast-paced environments
- Strong attention to detail and desire to follow procedures
- Strong verbal and written communication skills
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), or ability to learn technology quickly
- Reporting
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- A competitive compensation package with performance bonus opportunities and benefits, including tuition reimbursement
Visit for more information.
About TTECOur business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
EEO Statement : TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve; by delivering amazing service and technology, but also humanity. We strive for employees to feel valued, belonging, and comfortable being their authentic selves at work. As a global company, diversity is our strength because it enables us to view things from different perspectives and bring value to the table in our own unique way.
Primary LocationZA-Western Cape-Cape Town
Seniority level- Not Applicable
- Full-time
- Project Management and Information Technology
- IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications
Workforce Management Analyst
Posted 7 days ago
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Job Overview
The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client satisfaction. Additionally, the role will evolve to incorporate Workforce Management (WFM) attributes, contributing to the broader planning and delivery lifecycle.
Key Responsibilities
- Real-Time Monitoring and Management (Skill changing in real-time)
- Monitor intraday service levels across all contact channels (voice, email, chat, and social media).
- Ensure real-time adherence to schedules and make necessary adjustments to meet service level agreements (SLAs).
- Proactively identify and mitigate potential disruptions in workforce allocation.
- Analysis and Reporting
- Analyze
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Specialist, Workforce Management
Posted 21 days ago
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Job Description
Bringing smiles is what we do at TTEC… for you and the customer. As aWorkforce Management (WFM) Specialists are working onsite inCape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Looking for an opportunity to be part of a team? You will be responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TTEC's financial requirements.
During a Typical Day, You’ll
- Achieve 100% of accuracy and speed in delivery of requirements (Time management, achievement motivation, results orientation, efficiency, accountability).
- Learn key business objectives, timeframes, and requirements associated with each goal and task (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis).
- Understand and improve the key success metrics associated with workforce management goals (Observation, innovation, creativity, collaboration, communication).
- Deliver consistent high quality customer service (Customer focus, friendly, helpful, accountability, diplomacy, communication.
- Escalate staffing issues as appropriate (Analysis, problem solving, judgment, communication, system troubleshooting)
- U nderstanding the contractual parameters of the client; in-chair occupancy, average call handle time; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow.
- Provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver processes and project work in a timely and accurate manner following company and client requirements and standards.
- WFM Specialists are expected to have a thorough working knowledge of TTEC's policies and procedures related to WFM duties and client specific requirements and expectations of service level.
What You Bring to the Role
- Strong understanding of TTEC's business, core values, and goals
- Strong interpersonal skills in dealing with a diverse population
- High customer service orientation
- High level of integrity, honesty, and judgment
- Math/statistics and computer proficiency
- Ability to respect and ensure strict confidentiality of customer data.
- Demonstrated multi-tasking capability and proven success in fast paced environment
- Strong attention to detail and desire to follow procedures
- Strong verbal and written communication skills
- Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
- Reporting
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
#J-18808-LjbffrSpecialist, workforce management
Posted today
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Workforce Management Analyst - QSR/Retail
Posted 5 days ago
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Job Description
The Workforce Management Analyst plays a critical role in ensuring efficient workforce management. In addition to system administrative functions the role also involves using data and analysis to guide the workforce management process. Through close collaboration with operations, the workforce management analyst will provide real-time support needs as required in relation to workforce planning and execution.
This role is based in-office at our head office in Stellenbosch.
Key Responsibilities:- Collaboration with Operations
- Handle queries from operations related to scheduling/clocking issues and assist to resolve such issues
- Identify issues related to scheduling/clocking and assist in resolving such issues
- Provide ad hoc training to store managers as required in relation to the workforce management system
- Create and update training material in line with changes in the workforce management environment
- Data analysis and visualization
- Utilize SQL queries to translate raw data into powerful insights based on operational needs
- Build rich dashboards to guide the workforce management process
- System administration of Workforce Management System
- Manage user access, system configurations, and troubleshooting related to the workforce management system
- Administer weekly tasks related to scheduling in the workforce management system
- Workforce Planning and Analysis
- Analyze historical and real-time data to assist workforce planning
- Run tests on the scheduling system to identify possible areas for improvement
- Detail-oriented with a proactive, solution-driven mindset
- Excellent communication and interpersonal skills for working across departments
- Strong analytical skills and experience working with Excel/Google Sheets and data visualization tools
- SQL
- Keen to learn