199 Workforce Planning jobs in South Africa

Are you passionate about optimising people, processes and performance?

We're looking for an experienced Workforce Planning Manager to join our dynamic Bellville-based contact centre.

In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and real-time performance, while coaching and leading a small planning team to support operational excellence as we scale.

What you'll be doing:

• Forecasting call volumes and staffing requirements
• Creating efficient schedules to meet service levels and manage costs
• Monitoring real-time performance and adjusting plans as needed
• Analysing data and providing proactive insights to drive improvement
• Leading, mentoring and developing the WFM team
• Partnering with managers across the business to plan resources effectively
• Maintaining WFM systems and ensuring compliance with labour legislation

What you'll bring:

• Minimum 2 years' experience in a contact centre workforce planning leadership role
• Strong understanding of WFM systems, KPIs and scheduling software
• Excellent analytical, planning and stakeholder management skills
• Matric (Bachelor's degree an advantage)
• Credit and Criminal Clear

Location: Bellville, Cape Town

Purpose of the job

The Workforce Planning Manager is responsible for forecasting resource requirements and developing strategic staffing plans to support customer-facing operations, with a particular focus on B2C Front Office environments. This includes ensuring the organisation can meet service demands efficiently while maintaining high levels of responsiveness and customer satisfaction.

Using historical data, predictive modelling, and business insights, the manager anticipates demand across multiple channels and translates forecasts into actionable plans. They collaborate with departments such as Operations, HR, and Finance to align workforce strategies with broader business objectives and operational realities.

A key aspect of the role is the ability to present complex planning outputs in a commercially relevant way. The manager must communicate the financial and operational impact of resource decisions to senior stakeholders, support strategic planning, and continuously improve forecasting models and processes to enhance agility, scalability, and cost-effectiveness.

Key Responsibilities

Resource Forecasting:

Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected business product trends.

Analyse insights and trends, business forecasts, and operational metrics to anticipate resource requirements.

Collaborate with finance and operational teams to align resource forecasts with business plans.

Apply forecasting techniques tailored to B2C Front Office environments, considering customer behaviour, seasonal trends, and campaign impacts.

Present forecasting outputs in a commercially relevant format to support strategic planning and investment decisions.

Resource Planning

Create comprehensive resource plans to ensure the availability and efficient use of resources across the organisation (Short/Medium/Long Term).

Monitor and adjust resource plans to address changes in demand, project timelines, and business priorities.

Coordinate with various operational departments and clients to ensure alignment of resource plans with overall business objectives and operational targets.

Facilitate regular meetings with key stakeholders to review resource forecasts, address challenges, and update plans.

Communicate resource plans and changes effectively to all relevant parties.

Ensure resource plans support both operational efficiency and commercial viability in high-volume B2C environments.

Data Analysis and Reporting

Gather and analyse data to provide insights into resource utilisation and identify opportunities for improvement.

Develop and maintain dashboards and reports to track resource metrics and performance indicators.

Present findings and recommendations to senior management to support strategic decision-making.

Translate operational data into clear, commercially focused insights for non-technical stakeholders.

Process Improvement

Identify and implement process improvements to enhance the accuracy and efficiency of resource forecasting and planning.

Utilise best practices, industry standards, and WFM technology to optimise resource management processes.

Monitor the impact of changes and adjust as necessary to ensure continuous improvement.

Risk Management

Assess potential risks related to resource availability and develop contingency plans to mitigate these risks.

Ensure compliance with relevant regulations, standards, and internal policies regarding resource management.

Conduct regular audits and reviews to maintain high standards of resource planning and utilisation.

Knowledge, skills and experience required

• Strong analytical and problem-solving skills.

• Proven experience in resource forecasting and planning within a B2C Front Office or contact centre environment.

• Strong understanding of customer demand dynamics and operational drivers in multi-channel service environments.

• Ability to interpret complex data and translate it into actionable plans and commercially sound recommendations.

• Skilled in presenting workforce strategies and performance insights to senior stakeholders, with a focus on financial impact and business alignment.

• Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).

• Strong analytical and problem-solving skills, with attention to detail and accuracy.

• Excellent communication and stakeholder engagement skills across operational and commercial functions.

• Experience in scenario modelling, capacity planning, and continuous improvement of forecasting processes.

• Commercial acumen with the ability to link operational planning to financial outcomes and strategic goals.

• Flexibility to adapt to changing business needs and work across time zones or geographies as required.

Regulatory Responsibilities

Adhere to relevant regulatory Conduct rules and the Firm's code of conduct including but not limited to the Financial Conduct Authority and Central Bank of Ireland

Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role

Immediately report any known conflicts of interest in line with company policy

Satisfy on an ongoing basis the company's fit and proper requirements which as a minimum shall take account of your:

Honesty, integrity and reputation

Competence and capability; and

Financial soundness

Carry out the role with honesty and integrity in the best interests of the Firm and its customers

Maintain a Duty of Responsibility for all activities managed within the role

Purpose of the job

The Workforce Planning Manager is responsible for forecasting resource requirements and developing strategic staffing plans to support customer-facing operations, with a particular focus on B2C Front Office environments. This includes ensuring the organisation can meet service demands efficiently while maintaining high levels of responsiveness and customer satisfaction.

Using historical data, predictive modelling, and business insights, the manager anticipates demand across multiple channels and translates forecasts into actionable plans. They collaborate with departments such as Operations, HR, and Finance to align workforce strategies with broader business objectives and operational realities.

A key aspect of the role is the ability to present complex planning outputs in a commercially relevant way. The manager must communicate the financial and operational impact of resource decisions to senior stakeholders, support strategic planning, and continuously improve forecasting models and processes to enhance agility, scalability, and cost-effectiveness.

Key Responsibilities

Resource Forecasting:

Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected business product trends.

Analyse insights and trends, business forecasts, and operational metrics to anticipate resource requirements.

Collaborate with finance and operational teams to align resource forecasts with business plans.

Apply forecasting techniques tailored to B2C Front Office environments, considering customer behaviour, seasonal trends, and campaign impacts.

Present forecasting outputs in a commercially relevant format to support strategic planning and investment decisions.

Resource Planning

Create comprehensive resource plans to ensure the availability and efficient use of resources across the organisation (Short/Medium/Long Term).

Monitor and adjust resource plans to address changes in demand, project timelines, and business priorities.

Coordinate with various operational departments and clients to ensure alignment of resource plans with overall business objectives and operational targets.

Facilitate regular meetings with key stakeholders to review resource forecasts, address challenges, and update plans.

Communicate resource plans and changes effectively to all relevant parties.

Ensure resource plans support both operational efficiency and commercial viability in high-volume B2C environments.

Data Analysis and Reporting

Gather and analyse data to provide insights into resource utilisation and identify opportunities for improvement.

Develop and maintain dashboards and reports to track resource metrics and performance indicators.

Present findings and recommendations to senior management to support strategic decision-making.

Translate operational data into clear, commercially focused insights for non-technical stakeholders.

Process Improvement

Identify and implement process improvements to enhance the accuracy and efficiency of resource forecasting and planning.

Utilise best practices, industry standards, and WFM technology to optimise resource management processes.

Monitor the impact of changes and adjust as necessary to ensure continuous improvement.

Risk Management

Assess potential risks related to resource availability and develop contingency plans to mitigate these risks.

Ensure compliance with relevant regulations, standards, and internal policies regarding resource management.

Conduct regular audits and reviews to maintain high standards of resource planning and utilisation.

Knowledge, skills and experience required

• Strong analytical and problem-solving skills.
• Proven experience in resource forecasting and planning within a B2C Front Office or contact centre environment.
• Strong understanding of customer demand dynamics and operational drivers in multi-channel service environments.
• Ability to interpret complex data and translate it into actionable plans and commercially sound recommendations.
• Skilled in presenting workforce strategies and performance insights to senior stakeholders, with a focus on financial impact and business alignment.
• Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Excellent communication and stakeholder engagement skills across operational and commercial functions.
• Experience in scenario modelling, capacity planning, and continuous improvement of forecasting processes.
• Commercial acumen with the ability to link operational planning to financial outcomes and strategic goals.
• Flexibility to adapt to changing business needs and work across time zones or geographies as required.

Regulatory Responsibilities

Adhere to relevant regulatory Conduct rules and the Firm's code of conduct including but not limited to the Financial Conduct Authority and Central Bank of Ireland

Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role

Immediately report any known conflicts of interest in line with company policy

Satisfy on an ongoing basis the company's fit and proper requirements which as a minimum shall take account of your:

Honesty, integrity and reputation

Competence and capability; and

Financial soundness

Carry out the role with honesty and integrity in the best interests of the Firm and its customers

Maintain a Duty of Responsibility for all activities managed within the role

ROCKBlue is seeking a Human Resources (HR) Assistant to join our dynamic non-profit organization.As HR Assistant you would be assisting the Human Resources Manager in overseeing all aspects of human resources practices and processes. You will have a big part in ensuring ROCKBlue has a happy and productive working environment where all team members communicate openly. Besides the learning experience, you will help us grow our Africa operations, your list of professional contacts, and have fun while doing it This position will look great on your resume and will be the perfect stepping stone to take your career to the next level.

ROCKBlue is a nonprofit that aims to solve the growing gap between reliable water supply and accelerating urban demand by leveraging its large network of highly experienced specialists. We focus on strengthening the ability of water and sanitation utilities to provide these services to the poorest individuals in cities and towns across the developing world. As HR Assistant, you will directly and indirectly assist ROCKBlue in reaching its mission, impacting the lives of millions of people. Within our organization you will learn invaluable communication skills and work with a diverse group of people, situated around the world. The small nature of our organization offers many opportunities for advancement as well as exposure to all business activities.

Responsibilities

• Assist the HR Manager
• Maintain ROCKBlue's HR office filing system on Google Drive
• Assist with the recruitment process by advertising open positions, identifying candidates by combing through CVs and scheduling screening interviews
• Working with division directors, assessing human resources needs (i.e. team members) for ROCKBlue and helping with and Assist with the onboarding process to ensure smooth transition of new team members into ROCKBlue
• Complete termination paperwork and exit interview if required
• Ad hoc assistance as needed

Requirements and Qualifications

• A Bachelor's degree in human resources or related field, and/or experience as an HR Assistant will count in your favor, but is not required
• Meticulous attention to detail
• Weekly activity planning (and desired achievements) as well as progress reporting
• Excellent communications, interpersonal, organization and collaboration skills
• The ability to multitask, manage time effectively, meet deadlines, and learn new systems, processes and skills
• Demonstrated cross-cultural sensitivity and ability to build respectful relationships with colleagues from different cultural, linguistic, and educational backgrounds
• Software skills with a preference for Google Workspace, and the ability to learn Trello, Slack and Clockify
• A stable Internet connection

Time commitment: 20 Hours per month

Remuneration: This is a VOLUNTEER position

Job Type: Part-time

Application Question(s):

• Please confirm you understand that this is a pro-bono, volunteer role.

Education:

• Bachelors (Preferred)

Experience:

• HR Assistant: 1 year (Preferred)

Work Location: Remote

The HR Officer supports the day-to-day operations of the HR department, ensuring smooth implementation of HR policies, processes, and procedures. They handle employee-related services, regulatory compliance, and act as a link between management and employees.

Key Responsibilities

· Recruitment & Onboarding

o Assist in drafting job descriptions and posting vacancies.

o Screen applications, schedule interviews, and coordinate recruitment processes.

o Facilitate onboarding and induction of new employees.

· Employee Relations

o Serve as a first point of contact for HR-related queries.

o Support employee engagement initiatives.

o Assist in handling grievances, disciplinary processes, and conflict resolution.

· HR Administration

o Maintain and update employee records (physical and digital).

o Prepare HR documents such as contracts, warnings, and performance reports.

o Ensure compliance with labour laws and internal policies.

· Performance & Development

o Track probation reviews, appraisals, and training needs.

o Coordinate employee training and development programs.

o Assist managers with performance management processes.

· Payroll & Benefits

o Provide support in processing payroll and maintaining benefits records.

o Ensure accuracy of attendance, leave, and overtime records.

· Compliance & Reporting

o Ensure HR practices align with labour legislation.

o Prepare and submit regular HR reports to management.

Key Skills & Competencies

· Strong understanding of HR principles and employment legislation.

· Excellent communication and interpersonal skills.

· High attention to detail and organizational ability.

· Proficiency in HRIS systems and MS Office.

· Ability to handle confidential information with discretion.

Qualifications & Experience

· Bachelor's degree in Human Resources, Industrial Psychology, Business Administration, or related field.

· 2–4 years' experience in HR (generalist role).

· Knowledge of local labour laws and HR best practices.

Job Type: Full-time

Pay: R20 000,00 - R25 000,00 per month

Work Location: In person

COMPANY OVERVIEW

At Tuffias Sandberg, we hold a reputable position and are a respected firm in the auditing and financial advisory field, dedicated to delivering unparalleled excellence in professional services. With a legacy spanning over 90 years, our firm has set the benchmark for integrity, innovation, and client-focused solutions in the industry.

PURPOSE OF THE ROLE

The
HR, Payroll & Performance Coordinator
will be responsible for efficiently managing employee administration, addressing HR-related queries, and ensuring compliance with relevant legislation. The role will also involve payroll administration and performance management, contributing to the overall HR function by aligning key performance areas (KPAs) and key performance indicators (KPIs) with business objectives.

KEY RESPONSIBILITIES

Payroll Administration – VIP Premier

• Process and administer payroll accurately and on time.
• Ensure compliance with tax regulations, statutory deductions, and employee benefits.
• Address payroll-related queries and discrepancies.
• Work closely with the Partner to reconcile payroll transactions.

Performance Management

• Assist in the implementation and tracking of performance management systems.
• Support the development of KPAs and KPIs for employees.
• Facilitate performance review processes and ensure timely feedback.

HR Administration & Compliance

• Manage employee records, contracts, and HR documentation.
• Ensure compliance with labour laws, company policies, and HR best practices.
• Handle employee queries related to HR policies and benefits.
• Maintain and update HR systems and databases.
• SAICA TCMS and EAT Administration.

Employee Relations & Support

• Provide guidance on employee relations matters, including grievances and disciplinary procedures.
• Support managers in addressing employee concerns and engagement initiatives.

Onboarding/Offboarding

• Ensure onboarding and offboarding processes are maintained.
• Ensure new employees are properly inducted and understand company policies.

KEY REQUIREMENTS

• Qualifications:
  Diploma or Degree in Human Resources.
• Experience:
  Minimum of 3 years in an HR generalist role,
  with payroll and performance management experience.
• Skills & Competencies:
• Strong knowledge of labor laws and HR best practices.
• Must be competent in payroll systems and have handled previous payrolls.
• Excellent organizational and problem-solving skills.
• Strong communication and interpersonal skills.
• Knowledge of the SAICA TCMS / EAT system advantageous.

Employment Type

• Full day - 8-5 Monday to Thursday, 8-1 Friday.

Email:

Documents required: CV, ID, Matric Certificate, copies of Degrees or Certificates

Human Resources Manager

(17272)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion

Job Summary

To develop and establish proactive Human Resources function that actively supports the Resort in achieving its business goals. To manage a team of motivated and well-trained individuals. Is responsible for operating within the policies and procedures as known and set out in the operating manual.

Key Duties and Responsibilities

• Manage the day to day activities in the Human Resources department and ensure that the highest levels of service are maintained at all times.
• Maintain a high level of personal service with all colleagues and suppliers of the business.
• Counsel employees objectively and impartially on employment issues and personal issues where required.
• Oversee and supervise the production of all Human Resources administration, supporting and guiding the Human Resources team to process data promptly and accurately.
• Produce Human Resources reports and statistics, analyze results and take necessary follow up action.
• Monitor and administer the Human Resources / Payroll software.
• Oversee the co-ordination and administration of employee performance reviews.
• Co-ordinate the annual salary increase and bonus process.
• Conduct annual salary and benefits surveys to ensure remuneration packages are competitive in the marketplace.
• Develop and implement meaningful employee communication, engagement and recognition programs that maximize employee awareness of the One&Only brand, the Resort's vision, mission and guiding principles.
• Implement corporate driven Human Resources initiatives.
• Implement and ensure on-going effectiveness of communication within the business.
• To manage and implement the policies and procedures required to ensure the business operates smoothly.
• To establish and nurture strong links with all heads of department and line colleagues to ensure the optimum level of performance remains.
• Take personal responsibility for any colleague situations, seeing the situation through to the solution, or correctly and completely handing over to the General Manager, only if a solution is not attainable.
• Bring to management's attention any pressing issues that might be affecting the performance of colleagues and ultimately the business.
• Keep Human Resources policies and procedures updated, and communicated as appropriate, ensuring local legal compliance.
• To ensure that exit interviews are completed for all leavers and to compile and to distribute the findings in order to find any common denominators that need to be addressed.
• To provide an internal consultancy service to management on all employee relations matters.

FINANCIAL:

• Control the Human Resources budget ensuring that costs do not exceed budget.
• Sign off monthly payroll.
• Ensure departmental compliance with head count levels and operational requirements.
• Participate in financial review required
• Ensure energy and costs saving measures for the department are implemented and evaluated.

HEALTH AND SAFETY:

• Ensure that Resort and statutory health and safety standards are maintained at all times.
• Maintain a satisfactory conduct of health and safety, fire and emergency procedures in line with the Security Manager.

TRAINING AND DEVELOPMENT:

• In conjunction with the Training Manager, carry out a regular training needs analysis and to develop training plans in line with the business objectives.
• In conjunction with management, ear mark key players within the business for succession plans, ensuring their development to reach business goals.
• Ensure all new employees, trainees or those on a departmental familiarization program are properly introduced to the working of the department and receive comprehensive and accurate training.

COMMUNICATION

• Ensure the constant flow of information through all areas.
• To hold monthly communication meetings with colleagues and to ensure all relevant information is communicated to the management.
• To assist and participate in all communication meetings in order to discuss all new changes and practices taking place and discuss any problems or suggestions in the department.

GENERAL

• To recommend updates of business policies and procedure, in order to maintain high standards and provide the best possible service to clients, and implement improvements where required.
• To oversee any complaints or problem solving within the department, and to be available to offer guidance or assistance where necessary.
• Be familiar with the colleagues handbook, house rules and have the necessary IR knowledge.
• To ensure disciplinary action is followed out within the guidelines of the South African labour law.
• Implement and drive Employment Equity and related BBBEE scorecards within the Resort.
• To be fully conversant with the companies policies and procedures.
• To attend any meetings and training sessions as defined by management.
• To complete any reasonable request from Management.
• Attend the CCMA in representation of the Resort.

Skills, Experience & Educational Requirements

• Must have:

• Tertiary qualification in Human Resources Management or related

• 4 – 5 years' experience within a similar role
• Experience in administering Sage VIP and TrackTeck
• Desirable/ Beneficial
• Experience in SAP Success Factors
• Transformational/ Culture Management

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Position:
HR Administrator

Mode: Work from Office

Background on the Company:

IGT Solutions is an international organisation established in 1998, with 100% focus on customer experience and is the market leader in the travel and tourism industry. IGT Solutions focuses on providing excellent BPO and IT services and has a global footprint consisting of 25 delivery centers, operating in 13 different countries around the world.

Purpose of the Role:

To provide efficient and effective HR administrative support to the Company and HR Department. This role is primarily operational, with a strong focus on administrative duties. The HR Administrator will also collaborate with the HR Manager on various projects.

Key Roles and Responsibilities

1. General HR and Reporting
2. On boarding and Induction
3. Probation Review Management
4. Terminations and Exit Interviews
5. Engagement
6. Employment Equity (EE)

Minimum Requirements

• Diploma in Human Resources or related qualification.
• 2–4 years' experience as an HR Administrator.
• Experience in a BPO environment .
• Strong administrative and organizational skills.
• Excellent written and verbal communication skills in English.
• High attention to detail with a strong follow-through.
• Proficiency in Microsoft Office Suite (intermediate Excel is essential for this role).
• Strong problem-solving ability.
• Ability to work under pressure and meet deadlines.
• Professional, approachable, and well-presented.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.