21 Workforce Management jobs in South Africa

The Workforce Management Analyst plays a critical role in ensuring efficient workforce management. In addition to system administrative functions the role also involves using data and analysis to guide the workforce management process. Through close collaboration with operations, the workforce management analyst will provide real-time support needs as required in relation to workforce planning and execution.

This role is based in-office at our head office in Stellenbosch.

• Collaboration with Operations
  • Handle queries from operations related to scheduling/clocking issues and assist to resolve such issues
  • Identify issues related to scheduling/clocking and assist in resolving such issues
  • Provide ad hoc training to store managers as required in relation to the workforce management system
  • Create and update training material in line with changes in the workforce management environment
• Data analysis and visualization
  • Utilize SQL queries to translate raw data into powerful insights based on operational needs
  • Build rich dashboards to guide the workforce management process
• System administration of Workforce Management System
  • Manage user access, system configurations, and troubleshooting related to the workforce management system
  • Administer weekly tasks related to scheduling in the workforce management system
• Workforce Planning and Analysis
  • Analyze historical and real-time data to assist workforce planning
  • Run tests on the scheduling system to identify possible areas for improvement

• Detail-oriented with a proactive, solution-driven mindset
• Excellent communication and interpersonal skills for working across departments
• Strong analytical skills and experience working with Excel/Google Sheets and data visualization tools
• SQL
• Keen to learn
  

Resource Planning Analyst

The Resource Planning Analyst reports to the Workforce Manager. The Mukuru Contact Centre operates in a dynamic, fast-paced, multi-channel environment, supporting diverse products and customer bases across multiple geographies and languages. Service excellence is at the core of our customer promise, and the ability to match staffing with fluctuating demand is key to meeting our service levels and operational efficiency goals.

The Resource Planning Analyst plays a central role within the Workforce Management team, providing the foundational planning and scheduling functions that support optimal staffing, adherence to SLAs, and operational agility. This role requires a blend of analytical capability, deep operational understanding, and the ability to collaborate across functions to ensure that the contact center remains well-resourced and responsive to business needs.

• Develop comprehensive long-term plans to meet organizational goals.

• Analyze data to inform and support strategic planning decisions.

• Optimize resource usage for improved efficiency and effectiveness.

• Forecast future needs and trends using market insights and data.

• Deliver reports and presentations for senior management.

• Collaborate across departments to align planning with strategic goals.

• Embrace automation and WFM technology to boost performance.

• Build and publish accurate and efficient agent schedules.

• Ensure adherence to SLAs, business rules, and shrinkage parameters.

• Forecast volumes and staffing needs; continuously refine for accuracy.

• Monitor schedule adherence and adjust to meet shifting demands.

• Coordinate closely with Operations Leads and Real-Time Analysts to ensure headcount coverage.

• Monitor all queues in real time to maintain service level targets.

• Ensure agents are performing within set benchmarks.

• React to fluctuations in performance to maintain optimal service delivery.

• Act as a key communication point for workforce-related updates.

• Proactively inform teams of contact pattern shifts or volume surges.

• Work with support teams to adjust routing and workload distribution.

• Provide backup and assistance to the Workforce Manager and team.

• Take on task ownership for analysis, reports, and project components.

• Offer insights to improve staffing efficiency and reduce overheads.

• Compile insightful daily, weekly, and monthly reports.

• Monitor KPIs like shrinkage, adherence, and occupancy.

• Make informed recommendations to drive better planning outcomes.

• Own your performance goals and tracking.

• Engage in regular performance and KPI review sessions.

• Stay up to date on product, service, and system changes.

• Grade 12 / Matric (Essential)

• Degree or Diploma in a related field (Desirable)

• Proven track record in Workforce Management methodologies

• 2 Years experience in Workforce Management

• Analytical thinking and strong problem-solving abilities

• Time management and organizational skills

• Cross-functional collaboration and communication

• Proactive, solutions-focused approach

• High level of integrity and discretion with sensitive data

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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Date Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.

Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.

Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Salary will be commensurate with qualifications and experience.

About the Organization

U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.

Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:

All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .

Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .

All application materials, including recent reference letters, must be received by January 12, 2026.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs.

This leaders main function is to manage a team of Planners and Resource schedulers. Reporting to the Finance Director this extremely varied role will be to support and develop your team, ensuring that business strategies and processes are aligned utilising best practice to provide accurate and commercially viable resource models. To identify key initiatives and process changes to continually improve the efficiency and performance of the function. Working with the Senior Operations Team and other Department heads you will be responsible for forecasting, planning and scheduling across both customer service and sales teams to ensure the delivery of service excellence across all channels.

You will use short and long-term forecasting models, adherence and rostering patterns to support and review analysis trends. You will be required to use this information to recommend solutions to optimise effectiveness across all channels. Gathering robust data, you will take a proactive approach to identifying skills gaps and providing solutions.

Working collaboratively with the Operational Teams you will ensure all Service Level KPIs and other key operational targets are achieved across the business.

This roll will be accountable for the direction and development of the planning function, developing your own model for the planning department and recommending to the business the strategy for how this is taken forward to ensure that our approach is forward thinking and innovative delivering a first-class service to our clients and customers.

Key stakeholder relationships in this role will be our Senior Operations Team in order to create an effective operational planning relationship and support Directors and Managers across the business with accurate information that to facilitate the correct decisions for our people and clients.

Key Responsibilities

• Build and Lead a high performing planning team that delivers excellent outcomes for the business.
• Build strong planning to planning relationships with all clients.
• Develop resource forecasting models, ensuring that all resource planning forecasts, scenario's and recommendations are based on sound commercial basis, ensuring resources are utilised effectively
• Analyse future demand and supply forecasts for all clients liaising with relevant departments to ensure that we have enough resource to achieve SLAs
• Work collaboratively with the Operational Management Teams to plan the daily workflow to ensure all operational SLAs are achieved
• Managing holidays and shrinkage in line with forecasts.
• Working with the Operational Management Team to authorise offline activity
• Making appropriate plans for expected changes in profile and workloads. Investigating potential scenarios and finding solutions to challenges
• Offer daily operational support across all channels, drive operational excellence and efficiency improvements
• Work with the Senior Operational Team to shape, define and deliver customer service KPIs around productivity and proactively report and review performance
• Work with the Senior Operational Team to identify operational, financial and process efficiency's. Produce FTE modelling solutions to drive the most cost effective and efficient solutions for the business
• Seek opportunities to improve MI, technologies, workforce management tools and roster management
• Continually monitor and propose effective shift patterns to match business requirements, optimising the performance of all Operational Teams and maximising agent satisfaction by providing flexible options
• Monitoring and reporting on forecast accuracy, trends and utilisation
• Provide information, analysis and advice on headcount and pipeline
• Providing daily, weekly and monthly reports to the Leadership Team as required
• Ad-hoc duties and projects as required

Key Requirements

Professional Experience :

• Essential- 3+ year minimum experience in managing a team
• Proven experience in a Resource & Planning environment
• Desired- Professional qualification in Resource Planning
• Previous experience of being in a similar role (essential)
• Previous experience of forecasting for a multi-channel customer service function, forecasting demand for voice, email, chat and back office tasks (essential)
• BPO experience ( preferred but not essential)
• Experience of forecasting and scheduling for complex operations
• Proven experience of designing and implementing contact centre resource models, impact assessments and scenarios to influence and communicate
• Advanced use of MS Office suite packages (particularly Microsoft excel)
• Self-motivated and performance driven with the ability to manage and prioritise a heavy workload
• Excellent communication, ability to work well with a wide range of people
• Experience with workforce management system IEX Totalview (NICE) experience preferred but not essential
• Ability to develop resourcing strategies used to deliver client requirements
• Previous experience of working in a fast paced, cross-functional group
• Ability to challenge and question trends to address issues and identify opportunities for financial growth
• A high level of accuracy and attention to detail
• Strong analytical, communication, management and organisational skills
• Awareness of commercial models employed within the accounts and the impacts of their teams decisions on financial performance.

Judgement & Decision Making

• Ability to make key decisions that impact resource
• Ability to problem solve and come up with solutions
• Ability to identify when and how to escalate
• Understand when and who should be challenged when there are issues
• Must be able to intuitively execute resource planning strategies

Job Purpose

Strategic and Tactical role in the Digital Technology organization, responsible for designing and communicating high-level structures to enable and guide the development of integrated ERP solutions that meet current and future business needs. This includes technology components, service components, and processes, ensuring compatibility and adherence to architectures, strategies, policies, standards, and practices such as quality and security.

Key Performance Areas

1. Lead the development of organizational systems integration and build capabilities for ERP, extended functionalities, and integrated systems.
2. Develop organizational policies, standards, and guidelines for systems integration and build.
3. Provide resources to ensure effective operation of systems integration and build, promoting policy and standards adherence.
4. Lead the development of architectures for complex solutions, ensuring consistency with requirements.
5. Develop organizational capabilities, processes, and procedures for automation and continuous integration of build, packaging, testing, security, and deployment.
6. Ensure security and privacy requirements are incorporated into systems integration and build processes.
7. Test, validate, and approve integration and build to meet requirements, architectures, and design.
8. Keep stakeholders informed and incorporate feedback into risk management processes.
9. Establish policies, principles, and practices for selecting ERP and related solution architecture components.
10. Manage trade-offs among functional, service quality, and systems management requirements within the organization.
11. Communicate proposed decisions to stakeholders.
12. Coordinate and manage the target architecture across multiple projects or initiatives.
13. Maintain a stable and viable architecture, ensuring design consistency and adherence to standards across projects.
14. Define operation and maintenance plans for solutions in a production environment, including changes to services, processes, organization, and technology.
15. Ensure compatibility of existing and planned solution components with architectures, strategies, policies, standards, and practices.
16. Develop roadmaps and communicate their implementation.
17. Act as Platform Owner and Solution Architect for various ERP solutions and components.
18. Provide guidance and governance for solution implementation, managing change requests and deviations.
19. Create and review a systems capability strategy aligned with business needs.
20. Collaborate with stakeholders to interpret business goals and ensure stakeholder buy-in.
21. Capture market and environmental trends, business strategies, and benefits of alternative strategies.
22. Develop and present business cases for high-level initiatives.
23. Determine requirements and define effective business processes through technological and organizational improvements.

Education

• Matric / Grade 12
• B.Com / BSc in Computer Science or equivalent work experience

Experience

• 10+ years managing relationships with internal business customers
• Experience with business processes, quality management, and enterprise solution design
• 10+ years managing customer relationships in operational, global, and automation contexts
• Experience leading and influencing customer needs to solutions
• Advanced experience with SAP, SuccessFactors, BTP, and other ERP solutions
• Experience with applications integrating with ERP (e.g., Tax solutions, Business Planning)

Certifications

• Current industry certifications in architecture (e.g., TOGAF, GxP, ISO 9000)
• Business Process Management Methodologies (e.g., BPM, SDLC, ITIL, DevOps, Agile, COBIT)

Skills and Attributes

• Innovation, Visioning, Strategic Planning, Global Thinking, Entrepreneurial Thinking
• Teamwork, Initiative, Results Orientation, Systems Thinking, Focus
• Problem-solving, Good Judgment, Responsibility, Accountability, Cooperation
• Proactive, Resilience, Active Listening, Presentation, Meeting Facilitation
• Organizational Awareness, Influence, Pragmatism, Empathy

Aspen Competencies

Business: Accountability/Owership

People: Communicate Effectively

Self: Take Action with Integrity

Aspen is committed to equal employment opportunity. Preference is given to applicants from designated groups following a fair recruitment process aligned with Aspen’s Transformation Agenda.

Internal applicants should inform their line managers. Applications must be submitted using an Aspen email address.

If no response is received within 30 days after the closing date, the application is considered unsuccessful.

JOB PURPOSE

Strategic and Tactical role in the Digital Technology organisation and is accountable for the design and communication of high- level structures to enable and guide the design and development of integrated ERP solutions that meet current and future business needs. In addition to technology components, ERP architecture encompasses changes to service components and process. The provision of comprehensive guidance on the development of, and modifications to, ERP solution components to ensure that they take account of relevant architectures, strategies, policies, standards and practices (including quality and security) and that existing and planned solution components remain compatible.

KEY PERFORMANCE AREAS

• Leads the development of organisational systems integration and build capabilities for ERP, Extended functionaliaty and integrated systems
• Develops organisational policies, standards, and guidelines for systems integration and build.
• Provides resources to ensure systems integration and build can operate effectively and ensures adoption and adherence to policies and standards.
• Leads the development of architectures for complex solutions ensuring consistency with agreed requirements.
• Develops organisational capabilities, processes and procedures for automation and continuous integration of build, packaging, testing, security and deployment
• Ensure security and privacy requirements are an essential part of systems integration and build
• Test, validate and sign off of integration and build to satisfy requirements, architectures and design
• Keep stakeholders informed and providing feedback into risk management processes
• Establishes policies, principles and practices for the selection of ERP and related solution architecture components.
• Manages trade-offs and balances functional, service quality and systems management requirements within a significant area of the organisation.
• Communicates proposed decisions to stakeholders.
• Coordinates and manages the target architecture across multiple projects or initiatives.
• Maintains a stable, viable architecture and ensures consistency of design and adherence to appropriate standards across multiple projects or initiatives.
• Define the planned operation and maintenance of the solution within a production environment — include changes to services, process, organisation, and operating models as well as technology.
li>Ensure that existing and planned solution components are compatible with relevant architectures, strategies, policies, standards and practices
• Develops roadmaps and manage and communicate the implementation thereof
• Act as Platform Owner and Solution Architect for various ERP solutions and solution components.
• Provides guidance and risk-based governance to support solution implementation including managing requests for changes and deviations from specifications.
• Leads the creation and review of a systems capability strategy that meets the strategic requirements of the business.
• Works with key stakeholders and roles in interpreting business goals and drivers
• Ensures the buy-in of all key stakeholders.
• Captures and prioritises market and environmental trends, business strategies and objectives, and identifies the business benefits of alternative strategies.
• Develops and presents business cases for approval, funding and prioritisation of high-level initiatives.
• Contributes to creating and reviewing a systems capability strategy which meets the business's strategic requirements.
• Determines requirements and specifies effective business processes, through improvements in technology, information or data practices, organisation, roles, procedures and equipment.

Education :

• Matric / Grade 12
• B.Com / BSc Computer Science degree or equivalent work experience

Experience :

• 10+ years’ experience of managing relationships with internal business customers
• Exper ence and sound knowledge of business processes, quality management and enterprise solution design practices and improvement practices
• 10+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation
• 10+ years’ expe ience leading and influencing customers and matching needs to solutions
• Adv nced experience in SAP, SuccessFactors, BTP and other extended ERP solutions 
• Experience with applications that integrates with ERP e.g. Tax solutions and Integrated Business Planning

Certifications: 

• Current industry certification in architecture (i.e., TOGAF, GxP, ISO 9000)
• Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT)

Skills and Attributes:

• Innovation
• Visioning
• Strategic planning
• Global thinking
• Entrepreneurial thinking
• Teamwork
• Initiative
• Results oriented
• Systems thinking
• Focused
• Problem-solving and good judgment
• Responsibility and accountability
• Cooperation
• Proactive
• Resilience
• Active listening skills
• Presentation skills
• Meeting facilitation
• Organisational awareness
• Influence skills
• Pragmatic
• Empathy

Aspen Competencies:

Business:

• Accountability/ Ownership

People:

• Communicate Effectively

Self:

• Take Action with Integrity

Aspen is committed to the principles of equal employment opportunity. Preference will be given to applicants from designated groups through a fair recruitment and selection process in line with Aspen’s Transformation Agenda.

If you have not heard from the HC department within 30 days of this advert closing, please consider your application unsuccessful.

Are you a seasoned operations leader with a passion for driving efficiency and excellence in the listed investments space?

We’re seeking a dynamic Head of Operations to join our client’s growing team. In this pivotal role, you’ll be responsible for overseeing all operational aspects of the business, ensuring compliance, managing risk, and overseeing a high-performing team.

Your Responsibilities:

• Operational Excellence: Oversee portfolio administration, client services, and business administration. Develop and implement efficient processes to streamline operations.
• Risk Management: Identify, assess, and mitigate risks to safeguard the business. Ensure compliance with risk management policies and regulations.
• Regulatory Compliance: Adhere to FICA, FAIS, and other relevant regulations. Develop and review company policies and procedures.
• Vendor Management: Manage relationships with outsourced service providers to ensure optimal performance.
• Strategic Planning: Contribute to the company’s strategic direction and identify opportunities for operational improvement.

What You’ll Bring:

• Academic Background: Bachelor’s degree in business administration, finance, or a related field. Postgraduate qualification in risk management is a plus.
• Industry Experience: Minimum 3 – 5 years of experience in an operations role within the property investment industry.
• Operational Expertise: Solid understanding of listed investment operations, including portfolio administration, client services, and risk management.
• Team Leadership: Proven ability to guide and manage teams in a regulated environment.
• Communication & Analytical Skills: Excellent communication and interpersonal skills, coupled with strong analytical and problem-solving abilities.

Additional Skills & Competencies:

• Regulatory Knowledge: Strong understanding of FICA, FAIS, and other relevant regulations.
• Technical Proficiency: Proficiency in Microsoft Office Suite and experience with property investment software.
• Execution & Adaptability: Ability to work under pressure, meet deadlines, and adapt to changing circumstances.
• Attention to Detail: Meticulous attention to detail to ensure accuracy and compliance.

If you’re a results-oriented leader with a passion for operational excellence, we invite you to apply!

Location: Johannesburg, Northern Suburbs

To apply or for more elaborate details send us a detailed CV (in MS Word format) via email to (HOO_G)

Our client is a major league Asset Management business that has achieved enormous growth in recent years. To this extent they have built up a robust Operations team – they now have an opening for an Operations Analyst to come in an add value to the core functioning of the engine-room of the business.

The Operations team works closely with the Portfolio Managers, Distribution Team, Risk Team, the Trading Desk and external service providers on a day-to-day basis in order to achieve the highest level of impact to the business from utilising our combined knowledge base and skill as a team.

The role requires a deep understanding of financial markets and instruments, contribute and promote robust operating procedures to create an efficient, responsive and process driven Operations team. The Operations Analyst will report to the Head of Investment Operations who reports into the Chief Operating Officer.
Main duties and responsibilities:
Process:
o Contribute to and promote robust operating procedures across the investment management business to create an efficient, responsive and process driven Operations team.
o Improve business understanding of operations processes and procedures.
o Establish and promote enhanced business processes that ensure efficient and effective stakeholder delivery within set expectations and agreed performance standards in the area of accountability and the overall optimisation of the value chain for the business, including:
Performance of reconciliations.
Exception handling. Investigation of significant variances and effective resolution of reconciliation breaks and ad hoc challenges.
Monitoring of the operations mailbox and timeous execution of stakeholder requests.
Take responsibility for daily operational activities.
Liaise with stakeholders, run daily operational activities, receive and execute requests timeously.
Ensure timeous and correct recording of transactions.
Liaise with stakeholders to keep them fully appraised of the progress of queries.
o Reconciliation of trade and fund dealing activity, corporate action and Proxy voting management, cash management and spot FX instruction, reconciliation of cash, positions and performance.
People:
o Share and transfer product, process and systems knowledge to colleagues.
o Collaborate and work with internal teams to deliver required service levels.
o Ensure achievement of own performance objectives.
o Share information with other team members regarding successes, issues, trends and ideas.
o Participate in own professional development and career path.
Ideal qualifications:
B Com (Hons) preferred or appropriate finance qualification.
Ideal experience:
5 years of experience in related role within an Asset Management business
Experience with reconciliations and cash management.
Relevant computer skills and system experience.
Experience in a programming language would be advantageous, but not required.
Knowledge of working with custodians would be advantageous.
Relevant market knowledge.
Competencies & Skills:
Strong analytical skills and attention to detail.
Ability to problem solve.
Ability to work independently (self-starter) and collaboratively in the team in a fast-paced environment.
Proactive: Takes initiative to anticipate and address issues before they arise.
Detail-Oriented: Ensures accuracy and thoroughness in all tasks.
Output-Focused: Demonstrates a strong commitment to understanding and meeting the needs of stakeholders (internal or external)
Collaborative: Works effectively and managing the relationship with both internal teams and external stakeholders and service providers, fostering strong relationships.
Exceptional verbal and written communication skills, with the ability to engage confidently with teams and stakeholders.
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).

To apply for this role please send your CV and supporting documentation to

Management Accountant: Operational

Area: Citrusdal (Hybrid position)

Salary: +- R70K CTC p.m. (negotiable and depending on experience)

Our client is a producer, packer, and exporter of quality citrus fruit located in the Citrusdal Valley. We are seeking a detail-oriented and proactive Management Accountant to join their passionate and efficient cross-functional team with high regard to leadership, empowerment and trust.

Reporting to the Financial Manager, this is a service role supporting the operational units to make informed cost-efficient decisions and provide transparency of farming operational cost. The pursuit of international best practice will contribute to financial stability of farming operations.

Key Responsibilities:

• Management of data capturing processes and data integrity of various systems

• Ensure cost allocation accuracy

• Data modelling & report writing (Jet Reports)

• Management Reporting and analysis including but not limited to:

• Financial Reporting

• Operations divisional reporting

• Project reporting

• Costing and modeling of projects

• Analyzing key performance indicators within the production operations

• Inventory management

• Support with budgeting processes

• Investigate and report on budget variances

• Audit support

Essential Requirements:

• Applicable tertiary qualification (e.g. BCom Management Accounting/CIMA), with continuous learning attitude

• Relevant and proven experience, preferably within agricultural environment

• Advanced numerical and financial capability

• Aptitude to manage large quantity of data and variables

• Attention to detail

• Analytical skills with practical flair

• Experience in Microsoft products, specifically Dynamics 365 Business Central, PowerBI and advanced excel will be in the candidate’s favor.

• Strong interpersonal, communication and leadership skills, with emphasis on EQ and influence

• Ability to meet deadlines

• Willingness and ability to work and prosper within a team environment

• Self-motivated, driven, resilient and humble