57 Workflow Optimization jobs in South Africa

• Process and data modelling
• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
• Translate subject matter expert and stakeholder discussion into process maps and procedures
• Identify and document instances where existing business processes may be streamlined or improved
• Internal and external stakeholder management
• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
• Communicates relevant information to appropriate recipients following the correct internal processes
• Change Management
• Conducts and/or support change management processes
• Facilitate process workshops in small or large groups
• Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies
• Reporting
• Provides Process Lead with reports on assigned work/deliverables
• Develop, maintain and distribute business process documentation to Process Lead
  
  
  

• Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals
• Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory
• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
• Working knowledge of RPA tools and processes will be beneficial
• In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling

· Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution

· Translate subject matter expert and stakeholder discussion into process maps and procedures

· Identify and document instances where existing business processes may be streamlined or improved

2. Internal and external stakeholder management

· Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders

· Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals

· Communicates relevant information to appropriate recipients following the correct internal processes

3. Change Management

· Conducts and/or support change management processes

· Facilitate process workshops in small or large groups

· Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies

4. Reporting

· Provides Process Lead with reports on assigned work/deliverables

· Develop, maintain and distribute business process documentation to Process Lead

· Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals

· Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory

· Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required

· Working knowledge of RPA tools and processes will be beneficial

· In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches

We are seeking a skilled and experienced Business Process Engineer to drive continuous improvement, innovation, and operational efficiency across the organisation.

The ideal candidate will have a strong business process optimisation and industrial engineering background, with a passion for improving operational performance through data-driven decision-making and process redesign.

Duties and Responsibilities:

• Collaborate with senior stakeholders to develop business models and operating models aligned with organisational strategy.
• Design and develop detailed process maps, standard operating procedures (SOPs), and identify integration points across departments and systems.
• Conduct end-to-end process assessments to identify inefficiencies, bottlenecks, and opportunities for automation and enhancement.
• Develop and implement process improvement initiatives using Lean, Six Sigma, or other structured methodologies.
• Participate in user acceptance testing (UAT), monitor post-implementation performance, and support the continuous improvement lifecycle.
• Use data analysis and modelling tools to quantify performance gaps and validate the impact of changes.
• Partner with cross-functional teams, including IT, Finance, Operations, and Industrial Engineering, to ensure cohesive process integration.
• Ensure compliance with quality standards, risk controls, and regulatory requirements throughout all process design initiatives.

Requirements:

• Bachelor’s Degree in Industrial Engineering, Business Process Engineering, or a related field.
• Minimum of 5 years’ relevant work experience in business process engineering, continuous improvement, or operational excellence.
• Proven experience in process modelling tools (e.g., Visio, Bizagi, ARIS, etc.) and familiarity with ERP systems and digital transformation tools.
• Knowledge of Lean, Six Sigma, Kaizen, or similar methodologies.
• Strong stakeholder engagement skills, with the ability to influence at all levels of the organisation.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Experience in facilitating workshops and working with cross-functional teams to drive consensus and results.

As a Business Process Engineer, you will leverage your expertise in process analysis, automation, and technology implementation to streamline client business operations, enhance efficiency, and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex business processes and have a knack for translating business needs into technological solutions, we want to hear from you.

Core Responsibilities

• Conduct in-depth analysis of existing business processes and identify key pain points through stakeholder interviews
• Orchestrate critical tasks across Business and Technology teams throughout project life cycles
• Proactively manage issue escalation to leadership and relevant stakeholders
• Oversee ongoing maintenance and enhancements for deployed solutions
• Apply advanced critical thinking to optimise and automate complex, multi-touchpoint processes
• Collaborate closely with Technology teams to design and implement high-quality, value-driven solutions
• Execute comprehensive Quality Assurance testing prior to process deployment
• Establish reporting and alerting requirements for process monitoring
• Create, iterate, and maintain data retrieval reports
• Leverage deep understanding of systems and software development lifecycles
• Utilise automation tools and techniques for managing intricate workflows
• Implement robust validation and error handling mechanisms to ensure data integrity
• Develop and manage background execution scripts
• Design adaptive, dynamic forms to handle complex data entry scenarios

Technical Requirements

• Relevant tertiary qualification(s)
• Proficiency in:
  • SQL
  • JavaScript (medium to advanced level)
  • HTML & CSS for designing forms (mid-level experience)
  • BPMN 2.0 for business process design and management
  • Git version control
  • GraphQL for data operations
• Familiarity with process mining techniques and tools
• Experience using business automation tools
• Understanding of systems and software development lifecycles

Key Attributes

• Exceptional analytical and problem-solving skills
• Strong process modelling and documentation abilities
• Capacity to translate complex business requirements into clear process models
• Ability to identify process inefficiencies and propose innovative solutions
• Strong communication and interpersonal abilities
• Ability to work effectively in cross-functional teams
• Attention to detail and commitment to quality
• Adaptability and willingness to learn new technologies and methodologies

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: No

Champion, optimise and enhance the Fashion | Beauty | Home (FBH) buying and design processes as well as the broader Woolworths merchandise Cycle.Your job will be focused on optimising as well as delivering projects and enhancements that make us simpler and faster, future fit within the buying and design process remit.You will play a key role in the use, adoption & improvement of the Product Lifecycle Management (PLM) system and Edited reporting platform.

Business Process Optimisation (buying and design)

• Continually seek process/system improvement opportunities within FBH buying and design, drawing on their functional expertise.
• Define, manage & communicate the implementation of changes / projects that deliver improved business solutions alongside the FBH Change manager, the FBH Academy and project teams .
• Sign off business requirement specifications for on-going projects in conjunction with the business champion if relevant.
• Perform the role of a process owner or custodian for the relevant functional FBH processes i.e. act as functional expert, represent the user needs, monitor Groupadherence to principles and disciplines.
• Stay up to date on best practices and anticipate industry trend opportunity across FBH

WMC management

• Working closely with the Head of Strategy execution in FBH as well as FBH leadership teams to publish key dates and calendars which guide the Woolworths merchandise cycle.
• Work with the business and projects to document and implement any changes required to the WMC as dictated by changes in the operating model, strategy or to improve process.
• Reporting on Group adherence to the critical path and key calendars.

Strategy input and support

• Consult and partner with relevant business areas in support of their business strategies

Process and System Support

• Support the FBH buying and design processes and systems, with the assistance of Process Analyst and Support Specialists.
• The role involves interaction and cooperation of stakeholders across various businesses and technical teams, therefore it is essential that you are able to communicate at various levels and that you have strong project management skills.
• Facilitate the acceptance and ownership of new business solutions.
• Develop stakeholder relationships within relevant functional areas.
• Work closely with the Business Development team including Business Process Managers, Change Manager, Academy Manager and Improvement Projects Manager to ensure that changes and projects are embedded and integrated.

People

• Effectively manage and influence the teams responsible for delivering new business solutions (e.g. project managers, process analysts, change managers, system analysts, etc.)
• Retail or associated business experience (5 – 10 years)
• Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA)
• Understanding of Project management methodolog
• Detailed functional experience or knowledge
• Holistic understanding of end to end retail processes
• Knowledge of relevant business IT systems (particularly PLM)
• Ability to interpret strategies and implement shorter-term tactical plans
• Strong analytical capability
• Conceptual ability and integrated thinking
• Planning and organizational skills
• Strong interpersonal skills
• Systems thinking ability
• Change management understanding and strong communication skills

Blue chip concern based in the North, has a super opportunity for an analytical candidate that loves projects, analysis and is able to multi-task. The role does require a qualified CA(SA) or CIMA candidate . B.Sc Stats / Computer Science / Mathematics / Data Science will also be considered. Candidate does need to have an affinity for figures and data analysis.

This exciting opportunity would primarily be to assist a COO with the below tasks. This candidate would also be considered then for other opportunities which could arise within the business.

• Data modelling and review
• Operational reporting and performance evaluation
• Systems and process review
  • Audit and document findings
  • Proposals on how to optimise and embed permanent value
  • Implement findings and change management framework
• Perform ad-hoc requests across various operational areas

The individual will be exposed to the various functions within the business:

• Lead acquisition and analysis
• Data review and digital performance management
• Risk cohort segmentation and allocation of resources

• Productivity analysis
• Resource utilisation and optimisation
• Data base segmentation and evaluation

• Evaluation of lost clients
• Review of systems and processes to identify and evaluate core retention issues
• Review risk management framework to effectively shape the portfolio

• Data and correlation modelling for investigation process
• Optimisation of processes impacting turn-around-time and efficient completion of tasks
• Cost allocation and review
• Correspondence review to clients whilst ensuring alignment to the agreed processes
• Audit of the vehicle assessment and repair process
  • Key relationship audits
  • Gap analysis and proposals on how to effectively eliminate lost opportunities

• Exposure to resource management and allocation to priority projects

• Cost centre management
• Budget allocation and monitoring of spend

• Improvement on client engagement
• Communication framework review with automated correspondence and driving the self-service portals
• Interdepartmental alignment to enable efficient and professional service to our clients
• Exposure to the external regulatory requirements and compliance thereof

It is essential that you can manage multiple tasks whilst being deadline orientated. It is essential to be able to manage how you allocate your time to various projects without requiring continuous supervision once a project has been briefed to you.

R 650 000 - R 1 000 000 - Annually

Our client is seeking an experienced Business Process Specialist to join the Centurion team.

1. Business process management (BPM) roles, responsibilities, governance and tools ownership
2. Business process landscape maintenance (functional networks)
3. Business process modelling and documentation
4. Coordinate and quality assure process modelling by divisional representatives
5. Business process automation, primarily through workflow
6. Workflow management and improvement
7. Business process performance monitoring and improvement
8. Business process baselining and measuring
9. Business engagement regarding functional capabilities
10. BPM and workflow training development and roll out
11. Integrate company policies, procedures and standards in relevant business processes
12. Quality management systems, assurance and certification (ISO)
13. Workflow system requirements management including functional specifications, testing, training and change management
14. Enterprise digital profile (functional network, organization network, workplace network) system requirements management including functional specifications, testing, training and change management

1. Bachelor's Degree in Industrial Engineering or similar
2. Minimum 3 to 5 years practical experience in industrial engineering or similar business process management disciplines
3. Experience and advanced expertise in any business formal process modelling tool, such as Visio or Aris, and Business Process Model and Notation (BPMN)
4. Microsoft Power Apps and Power BI experience preferred
5. Advanced process automation or analysis experience such as robotic process automation (RPA) or process mining preferred
6. Basic or intermediate SQL experience preferred

• HR Services, Recruitment & Selection

Our client, a leader in the Engineering industry, is currently looking for a Business Process Specialist to be based in Centurion.

The successful candidate will design, implement, maintain, train, and continuously improve the organisation’s business processes and functionally own the enabling business process management technologies.

• Business process management (BPM) roles, responsibilities, governance, and tools ownership.
• Business process landscape maintenance (functional networks).
• Business process modelling and documentation.
• Coordinate and quality assure process modelling by divisional representatives.
• Business process automation, primarily through workflow.

• Bachelors degree in Industrial Engineering or similar.
• Microsoft Office (Excel, Word, PowerPoint) experience.
• Experience and advanced expertise in any business formal process modelling tool, such as Visio or Aris, and Business Process Model and Notation (BPMN).
• 3 to 5 years practical experience in the industrial industry.

Preferred:

• Microsoft Power Apps and Power BI experience.
• Advanced process automation or analysis experience such as robotic process automation (RPA) or process mining.

Subject Line: Business Process Specialist

• Analyse and improve business and finance processes across the organisation.
• Drive process standardisation, automation, and policy enhancement.
• Work closely with finance, risk, audit, and operations teams to identify inefficiencies and implement improvements.
• Deliver data-driven insights through dashboards, models, and reports.
• Evaluate current processes using analytics and statistical methods to propose sustainable improvements.
• Support change management, stakeholder engagement, and cross-departmental alignment.

• A qualification in Accounting, Finance, Industrial Engineering, Data Science , or similar.
• 3+ years experience in process improvement, business analysis, or finance operations.
• Strong analytical toolkit confident working with Excel, Power BI, SAP , or similar systems.
• Understanding of finance cycles, reporting, budgeting, compliance, and controls.
• Excellent communication skills and the ability to influence across business units.
• Bonus: Experience with process modelling tools (e.g., Visio, BPMN, Lean Six Sigma) or automation tools.