275 Welcome To The Lidl Recruiting Portal Retail Shift Manager jobs in South Africa

Job Purpose

The Gaming Technical Shift Manager manages the day-to-day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations.

Key Performance Areas

Shift management:

Manages the day to day operation in the gaming technical department 

Manages the output task register

Duty allocations/ Handovers / shift reports / dispute handling / floor walkabouts

Reports gaming equipment anomalies and repairs to gaming management

Quality assures work orders

Schedules planned and preventative maintenance

Verifies and resolves escalated disputes and incidents

Follows up on progress of allocations and makes adjustments if required

Liaises with Internal and External customers/ stakeholders

Key bunch maintenance :

Keys, IFS, and money declarations

Attends required meetings

Keeps departments / staff informed of information required to meet their needs

Gaming Product:

Evaluates gaming products

Conducts walkabouts to check product condition

Technical assessments

Manage technical requirements of product moves

Researches products / keeps up to date with development

Compile and manage the delivery of the scheduled maintenance plan

Trains staff to use products efficiently

Monitors and reports on product availability / uptime

Master file system maintenance

Reporting and Administration:

Consolidates, verifies and distributes Analytical Reports: (Including but not limited to) 

Shift reports

Month end Feedback reports

Note acceptor reports

Card acceptance reports

Power Supply voltage reports

Suspicious meter movement reports 

Card update failures

Network stats checks

Performance reports

Progressive Reports

IFS Reports

Cash Handling Equipment Reports

Makes recommendations to address shortfalls

Captures relevant data

Ensures RGP information is displayed

Provides feedback to HO and Suppliers

Compliance management:

Customise technical standards for the unit

Communicates standards to all relevant parties

Manages and audits Standard Operating Procedures

Identifies new legislation changes, risks an opportunities to maintain the SOPS

Standards include ordering of locks and keys, game software, SAMS, shift control keys

Master file system audits

People supervision and Development:

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures

Manage productivities and payroll costs for the department

Identification of employee training needs

Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet

Manage employee relations and disciplinary action within the department

Ensure staff communication and motivation

Performance contracting, reviews and development

Provides resources and removes obstacles to performance

Onboarding of new staff members

Guides and coaches employees

Participates in the recruitment and selection of new technicians into the department

Customer Relationship Management:  

Investigates and resolves customer disputes

Promotes customer service programmes

Manages guest Interaction and Service

Identifies and responds to customer feedback to improve the offering

Financial Control:  

Controls spend and product buying in line with budget

Prepares orders and follows up on progress

Sources, checks and signs quotations

Manages stock control processes and standards

Supplier Relationship Manager:

Regular communication and relationship building

Manages Supplier SLA’s

Education

N6 National Electronic Certificate (light current) with relevant experience or S2 or National Electronic Diploma (light current) or Equivalent qualification 

Experience

Certification/Accreditation/Registration/Licences: Meet the criteria for a Key Gaming Licence and FICA

Work conditions and special requirements: Ability to work shifts that meet operational requirements and physically able to move and carry operating equipment in line with job requirements 

Skills and Knowledge

Core behavioral competencies:

Planning

Motivating others / gaining co-operation

Decision-making

Training

Coaching

keeping abreast of new developments in the field

Analysing / Diagnosing product / machine Performance

Investigating skills

Reviewing - Assessing feasibility

Assessing

Compliance efficiencies

Problem-Solving

Technical/ proficiency competencies

Gaming Component Research & Development

Gaming Product knowledge (Slots Technical)

Gaming Regulations and compliance procedures

Gaming Revenue Analysis & forecasting

Gaming Product Analysis

Operational Management

Proficient Computer Skills

EGS is an advantage

Communication skills (written and verbal) 

Equity

Please Note: Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions. Additional Information: Applicants may be required to write and pass various tests in order to qualify for an interview. 

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Role summary:

Our client is a well-established and reputable boutique Asset Management company which has done very well in recent years in terms of their approach to investing and the performance of their funds that are typically geared towards the retail market. They are now looking for an astute business development professional and client-oriented individual who is keen to use their technical skills and knowledge of financial markets to promote the company’s product range amongst the IFA networks and build and maintain solid client relationships based on superior investment performance and trust.

Duties and Responsibilities:

1. Client visits including presentations to groups of clients and broker networks, sometimes accompanied by an investment manager – servicing a client base situated in Cape Town as well as outlying areas (Boland, Eastern Cape, South Cape).
2. Preparation of regular communication to clients including reporting and explanation of performance.
3. Growing assets from new clients and existing clients, identifying new avenues for business.
4. Communication and management of client accounts – starting with a client base of varying sizes and growing over time.
5. Pro-actively analyse client’s businesses to determine suitability of company funds for their requirements.
6. Keep abreast of industry and competitor trends as well as investment markets so as to be able to engage clients on current topics.
7. Must be in a position to discuss financial planning concepts with clients.
8. Maintain and constantly update client database through effective use of Sales Logix.

To apply for this role please send your CV and supporting documentation to , alternatively call for a confidential conversation.

Have you been in an entry-level position within the retail, restaurant, or convenience store business? Are you ready to take the next step forward? Shift Manager is an excellent introduction to store management at Country Fair. You can learn how to be in charge of a team and it will prepare you for the next step in your career.

Starting Rate: $14.25+ per hour

Supervision of employees, ability to handle advanced customer service situations, and keep store conditions above company standards while on duty.

• Oversee all operations during the allocated shift within the Cold Store / Logistics / Dispatch department.
• Ensure that all Standard Operating Procedures (SOPs) are followed at all times.
• Monitor and enforce Health and Safety procedures and standards.
• Provide leadership, motivation, and supervision to employees during the shift.
• Ensure that all processes are adhered to throughout shift operations.
• Communicate effectively with other departments and Shift Managers to ensure operational continuity.
• Complete shift reports and assist with recordkeeping and stock control.
• Operate and work on computer systems, email, and Excel as part of daily responsibilities.
• Report directly to the Cold Store Manager.
• Matric (Grade 12) is a minimum requirement.
• Good written and verbal communication skills in English.
• A second language will be advantageous.
• Must be computer literate, with working knowledge of email and Excel.
• Must be in good health and able to work in a cold environment.
• Ability to work shifts, including day and night rotations.
• Prior experience in a cold store, logistics, or dispatch environment will be advantageous.

Job category: Transport and Logistics Management

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

City Logistics is currently recruiting for an experienced and qualified Shift Ops Manager to join their team in Cape Town. The Night Shift Ops Manager will provide strong operational support to the Branch Manager.

• Ensure daily allocations are sent to control room to monitor vehicles on local/outlying deliveries.
• Ensure all loaded vehicles are utilized according to guidelines and dispatched on time for delivery as planned the day before.
• Follow up on allocated linehaul arrival times and report delays to Management and linehaul control.
• Pull, analyze, and resolve daily Floor Reports.
• Plan daily headcounts for Ops requirements based on volumes.
• Conduct regular Floor Walks with Supervisors/Checkers to ensure optimum housekeeping.
• Communicate with Clients on delivery queries and inquiries.
• Monitor booking dates of Supply Chain Clients/Delivery Booking for Express.
• Complete loading plan and discuss with OPS team with clear communication to loading team for execution.
• Ensure smooth handover process between day and nightshift teams.
• Communicate with Stores on delivery delays.
• Check Floor Reports for aging stock and ensure FIFO is applied.
• Report and investigate discrepancies such as shortages and damages on delivery and from linehaul vehicles.
• Take staff statements of incidents.
• Ensure health and safety are maintained and applied in your area of work.
• Monitor compliance of supervisors to meet deadlines for deliveries/collections.
• Ensure and maintain a high standard of service delivery (OTIF Report).
• General management of company assets – walls and wheels.
• Ensure that discipline is always maintained.
• Maintain a high standard of housekeeping.
• Ensure daily planning of linehauls to branches and space allocations.
• Inform and update staff on new clients and requirements.
• Report any issues to management.
• Apply discipline in your division.
• Ensure all stock takes are communicated and dates are adhered to.
• Ensure all debriefing issues and pods are resolved timeously.
• Ensure all targets are met.
• Ensure that the Branch fleet is well maintained daily to satisfactory level and all vehicle problems are reported immediately to the Fleet Department and Branch Manager.
• Submit all reports on time.

• Matric (Degree/Diploma in Logistics or related field would be beneficial).
• A minimum of 3-5 years working experience in logistics in a middle management role.
• Reporting and effective communication skills.
• Good problem-solving skills.
• Computer literate and Excel proficiency a must.
• Knowledge of vehicle tracking systems, fleet management, and route planning.
• Ability to work under pressure.
• Valid Driver’s license.
• Own transport essential.
• Respect and Care: Always show respect, care for, and treat everyone fairly; put people first.
• Integrity and Loyalty: Display loyalty, display integrity, do the right thing always!
• Can Do: Must have a can-do attitude, believe in yourself, and live out our values always.
• Continuous Improvement: Must be dedicated to continuous improvement, be innovative, and constantly learn to keep ahead.