463 Warehouse Optimization jobs in South Africa
Process Improvement Specialist
Posted today
Job Viewed
Job Description
We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization. Ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. To analyse existing processes, identify areas for optimization, implement solutions that streamline workflows, reduce waste, and improve product as well as service quality.
Requirements
Process Analysis and Assessment
- Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
- Map and document processes using flowcharts, process mapping software, and other relevant tools.
Process Optimisation & Continuous Improvement
- Identify and implement process improvements aligned with ISO 9001:2015, ISO Asset Management), and best practices in renewable energy and infrastructure projects.
- Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
- Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
- Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.
Data Collection, Performance Monitoring, and Reporting
- Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
- Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
- Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.
Compliance and Risk Management
- Ensure all process improvement initiatives align with the organisation's Quality Management System (QMS) and ISO 9001:2015 standards.
- Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
- Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.
Cross-Functional Collaboration & Stakeholder Engagement
- Work closely with internal business unit teams to implement and sustain improvements.
- Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
- Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.
Digital Transformation & Technology Integration
- Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
- Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
- Ensure alignment between process improvements and the organisation's IT and data strategy.
Desired Skills & Qualifications
Education:
- Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.
Experience:
- 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
- Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
- Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO Asset Management) is an advantage.
- Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
- Experience working in solar PV plant construction, operation, and asset management is a plus.
Skills:
- Process Analysis and Design.
- Quality Management Systems.
- Improvement Methodologies
- Data Analysis and Problem-Solving.
- Project Management.
- Communication and Interpersonal Skills.
- Software Proficiency
Support Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrBe The First To Know
About the latest Warehouse optimization Jobs in South Africa !
Support Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
#J-18808-LjbffrSupport Process Improvement Lead
Posted 14 days ago
Job Viewed
Job Description
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
Support Process Improvement Lead –
Responsibilities:
- Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
- Offer actionable insights to the product team to elevate the customer experience.
- Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
- Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
- Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
- Evaluate data and observe trends within core pods to propose enhancements.
- Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
- Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
- Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
- Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.
Job Summary:
The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.
Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
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